Reliance Digital Complaints & Reviews

Recently I bought Samsung Washing machine on 1st Jan 2013 from Reliance digital, Cunningham road, Bangalore. I was promised that installlation will be done by saturday between 11 AM and 1 PM, I spent entire saturday waiting for the technician to showup at my residence for installlation and the same thing repeated on following day sunday aswell. However to my utter disappointment no one turned up inspite of our repeated followup with the relicance Digital showroom persons.
The technician assaigned to address my issue was ONE Mr ASHOK. He is a nothing but an who cannot do his work properly and because of such ppl the company gets bad name.

sir,
I bought a sony vaio laptop E-series from reliance digital retail shop and also a CD of microsoft office.
The sales person named as Mohan said that he will install the antivirus and make the disk partition and will hand over the laptop to me,but this was not done after the billing was done his assistant just downloaded the microsoft essential antivirus from internet and gave it to me and said the wifi connection here works slow so you install it youself in home.when i was installing and updating it i got a message from microsoft that the downloaded antivirus was not the correct one it was a fake so it couldnot be updated.
I downloaded myself again and then updated it.
Apart from this when i said them to make the disk partition his assistant said i dont know how to do it...but after sometime when i asked other salesperson over there to do it...then the assistant replied i m doing it..what was this??? I was not there to joke with that person rather i was investing my INR 50000 for buying a laptop and other accessories.
They even didnot install other softwares and programs required by me...which should be done by the salesperson at the time of buying...and this is what we call as installation charges.
Now i also had a offer in my microsoft office CD to redeem a usb philips speaker for free.For that i was asked to register to a website and in case of any problems i should contact the sales person named Mohan as said by them.
when i was registering my self to the website given by them i was asked to enter my COA number but i didnt knew it so i made a phone call to the person to ask about it at first the latter said that the number is 2224445....when i asked where is it written he said ya ya it is that then after that he started conversing with one of his colleague without saying me to hold on the line or even saying me to wait...i was on the hold for 15minutes and saying hello hello......but he didnt reply me.
I searched the google and made my registration and COA no. was 999.......
I am also facing problems in my keyboard,screen of my laptop.
I have to ask whether buying a laptop and investing INR 50000 was a fun for them??
i was buying a scanner with printer and some other CDs that day but thanks to god that i didnot bought it from this shop otherwise it would also have been my loss.
I dont even think that saying them for sevicing my goods bought from them would be helpful to me.
on my personal opinion i would say that reliance should take care of this customer related issues which is increasing day by day.
Thankyou.

I wish I could address this mail to Mr.Ambani and apprise him of the gross cheating which I faced at the Reliance Digital Store in Ambience Mall on 15th November, 2012.

I was looking for a tablet for my daughters at the store and picked up Micromax 7" Funbook worth Rs.6,499 (Rupees Six Thousand Four Hundred Ninety Nine), while making the payment I enquired about the cash back scheme (assured 5%-100% cashback scheme). I was told that if my bill is more than Rs.7,000, I am eligible to get the assured cash back. On a request to the customer care, they agreed to change my tablet and I baught a tablet worth Rs.7,249/-, a Micromax 7" Funbook Talk. After settling my invoice, I again went back to one of the sale representatives to help me SMS the invoce details to get the cash back offer.

The sale representative took my invoice and helped SMSing the invoice no. 0028, invoice amount Rs.7,249/- to [protected]. Immediately we received a congratulatory SMS from RDRLTD congratulating that we have won 100% cash back. The sales representative congratulated and in midst of the festive we as family were very happy. We were told that to avail the offer we have to come back to Reliance Digital store between Dec 1, 2012 to Dec 31, 2012 and make purchases worth 3 times our invoice value to avail cash back and also we have to retain the SMS receieved along with the original invoice.

We were asked to wait for some time. After some time another sale represntative (Mr. Aniket Kumar) walked upto me and informed that sorry Sir, you are not eligible for the cash back. First, I was told that to avail the cash back, I had to buy at least 2 products, then I was told that the cash back offer is not available on the Micromax products. And all this information came only after we had made purchases, settled our bill and were told to SMS to avail the cash back offer.

I not only feel cheated but greatly humiliated. It was more to console my young daughters to whom I just could not explain the unethical behaviour of the store officials.
Well, I think the communication is just very clear that the hundreds of posters displayed in the store trying to entice customers of 'UNLIMITED HAPPINESS ASSURED'. It should have read UNLIMITED UNHAPPINESS ASSURED.

Please convey to Mr. Ambani that you are not capable enough to keep the promises you yourself make to customers. Highly Disgusting and Unprofessional Business Ethics. Sorry to say that you lost yet another customer for life time (it might not matter to you, given your size).

Thanks for adding sparkles to my festive season, hope the money you saved by cheating helps you employ more honest and forthcoming store officials.

Sanjay Gupta

I recently purchased ULTRA Wet Grinder from Madinaguda Reliance digital store.From first usage it was creating very loud noise.I complaint to the store but they are not responding and they are telling goto Ultra service center even they sold damaged peace.we used the product only twice.Please help us to resolve the problem.

This complaint is against Reliance Digital and Ultra both.
why they don't check the piece before selling it.

I, Philomina Joseph hereby wants to post a complain regarding Reliance Digital Vashi.

The decision I made to purchase the refrigerator from Reliance Digital Vashi turned out be a very wrong decision.

I purchased the Sharp refrigerator of 274 litres from Reliance Digital Vashi on 3rd Dec 2012. The refrigerator was delivered on 4th Dec 2012 late at 9.00 PM. The package was not unpacked because the installation guy was suppose to come the next day. The next day the installtion guy came in ... he unpacked the refrigerator and we found a dent on the freezer door.

When we checked with him whether the door can be replaced, he said either keep the refrigerator as is or they will provide us the replacement of whole refrigerator. The door alone cannot be replaced. He said in 2-3 days the refrigerator will be replaced. He took the photographs of refrigerator and went away.

Since there was no response from Reliance Digital Vashi I called up to inquire and no one from the support team has any idea about the status of refrigerator replacement. A Sharp's technician came in on 7th Dec 2012 - no idea who sent him....he too took few photos of dent and suggested door replacement which we refused as we were told about refrigerator replacement by the Reliance Digital intallation guy.

I again called up Reliance call center at [protected] and somebody there told they will update me. But no response next day (8th Dec 2012)..... I called up vashi nos. at [protected] and a person called Sheetal gave Mr. Mangesh cell no. [protected] for follow up. This person Mangesh as no clue about the status of my complaint.


Today (Dec 10th 2012) a week has gone from purchase date, I am continuosly calling the nos. [protected], [protected] & [protected] and not a single no. rings. I am called up the call center no. [protected]..it is on hold. When I am calling Mangesh he asks me to call Reliance Digital Vashi Numbers. These people are taking us for a ride.

Is there anybody out there to address this issue. I am fed up!!!!!!

Philomina Joseph
[protected]

Hello,

i brought a microwave Electrolux EK25CBM4 from reliance digital,Pheonix market city Nagar road ,Pune on 25 November 2012 and it got delivered to my place on 28th.The installation guy came to me after four hours he was trying to install it however the Microwave was not working ,it was dead.he told me that engineer will come within 1hr.but nobody came today, i called reliance digital to either replace the model or fix it but atleast do something.

this complaint is against Reliance Digital and Electrolux both.
why they dont check the piece before selling it.

i want to purchase huawei smartphone from reliance digital that i saw on their website and for that i go to the local store in my city to enquire about the warranty of that set that whether i got the one year warranty or not but the store executives dont know about the warranty of the set.Then i mail reliance digital to conform the warranty of the handset but they didnt reply i repeatedly enquire about the set by mail or by phone but i didnt got any sort of satisfactory response from their side reliance digital custome service really pathetic.

I sameer from kanpur bought goods from reliance stores at z square mall ....2 days earlier i bought LED TV from reliance digital they told that goods will be delivered on that day but from 2 days i've been calling to store but they did not respond and they switch off the mobile this what they are doing i want nothing but the goods ..... they are cheating from us now m worried what to do .... cant find any option ....

RELIANCE DIGITAL CHEATED ME
Yesterday me and my wife purchased a laptop lenovo From reliance degital bill no 0052 from orion mall yeshwanthpur ...we bought it around 8.30pm they showed me the laptop and made me to sign in a form ..after this
i just checked the same at my home it was not working at all.. and the same time i cAlled them ie,9 o clock and compliant they said come tmmrw 9.30 morning at shop.and today i went der at 9.30 but shop was not opened one lady told me that it will open at 11 o clock only., and I waited der up to 11.after 11 one person has come and heard my compliant with out cheCking he said we cant do anything ..wile the time of receiving you shOuld check seems.am not even opened the system and he is telling like dis .at last one another person has come he heard everything and said
they will call lenovo people after getting some certificate frm dem dey will give the new system by one week.and dey accepted my laptop and given me one receipt .. they dont know how to behave to a customer
My dear firends i suggest you pople dont go with reliance digital.. very very bad service and behavior
i dont know wat will happen ...i have a plan to go leagaly pls give me some good sugessions

Follwing Below is the text of Email send to Store.
I had purchased Samsung refrigerator from your Korum Mall store on 04/11/2012 against Invoice Number C9838 for Rs. 27075/- Sales Executive was Dinkar Jadhav. Product was not readily available so he said within 2-3 days he will deliver the product.
Then I was waiting 2.3 days for call for delivery but no body called up.
Then I was trying the phone number he had given [protected] but it was not working.
Two days I was trying his phone then I call on the Land line phone number on Thursday.
Where one lady answered about the query and promised me that on Friday it will be delivered.
For getting the confirmation I need to called her 2-3 times, as she forget to call me.
I thought let the time and delivery is confirmed no problem.
Then after short time I received call that on Saturday it will be delivered at evening 5.00 pm.
On Friday evening another lady called and ask when I want the delivery, I said I had been promised tomorrow evening then she said that in the morning also I can get the delivery.

I said Ok as I cancelled my outdoor visits and stay at home. I am the only person to take delivery at home that I had conveyed to all persons at every time.

On Saturday at 10.15 I called up the store to seek when delivery would be send?
Person on the phone said that the concerned lady is not yet came, She will called you up.
I was waiting till 2.00 pm for her call or rather delivery of goods.
I then on my own call her and shockingly she said your delivery is supposed to be at evening.
She taken a stand that she was not aware about the change in the delivery schedule or rather disbelief that it is not possible.
To satisfy her disbelief I need to give her the call time and phone number from which I received the call. Then she promised me that in the evening only it will came to me, she even said that I will personally tell vehicle driver to deliver first to me as I am suppose to go Outstation. Nobody is cam till 07.00 of this hour.
Then till evening I was waiting and no body called when I called up again new fellow was talking to me and says that today it is not possible to deliver the goods tomorrow we will send.

I am really frustrated the whole day I was at home just to take the delivery of goods purchased in cash.
For that I cancel my outstation program due to false commitments and promises.
This what going on!! Are the customers are full??
What about the time lost and metal harassment done by the people at your store.
They do not understand the time value of other persons and just keep telling one story after another.

Let me know what to do in such situation where time value of another person is not considered, his priorities and schedule are rearranged and disturbed for your staff's negligence after sales service.
All over the mental harassment and inconvenience is more from a reputed brand.
All the way from Dombivali I came to shop Thane to your store and had such worst experience.
Practically speaking I lost Two working days and emotional attachments to get the delivery before Saturday.

I purchased one Sony digital camera and four Havell's ceiling fans with bill no. C7963 #0033 17:13:29 23OCT2012 with total amount of Rs. 12713. The amount was debited twice from my credit card account. I have written e-mails to [protected]@resq.in and also submitted online complaint on the reliance website on 30th Oct, 2012. It has been 4 days. Nobody cares to reply though the SLA for response is 48 hrs.

I also called up the store on 24th Oct and was told it would be reversed. But, nothing happened. I called up again, he took my credit card number and other details. Again, nothing happened. I called up again a couple of days back. He told me to go to my bank and ask them for reversal. I called my bank's customer care and was told that they had not received any reversal action. The reversal should be done by the merchant and they cannot do anything.

It has been going round and round. Nobody in Reliance Digital cares to look into it.

Sir, I have bought HP Wire less key board from Reliance Digital Retail Ltd. 1st Floor, Fun City Mall, Plot nos. 29 & 31 Shahadra Delhi-110092
on 06/10/2012 vide cash memo C8850 #0025 18:23:19 6OCT2012 Salesman ID60099254. The same is not working since the day of purchase. I have contacted Reliance Digital for necessary needful but no positive reply has been given. I had been given some fake HP service center number which was not concern to that.
In this connection, I point out the shops like Reliance Digital sell the things with so many assurances. After that they do not help customers.
Reliance Digital Retail Ltd. Fun City Mall Shahadra Delhi-110092 is one of them and it is hopeless one. They simply believe in sailing products. After sales service is very poor. They never guide the customers properly.

A. K. Khanna

Dealings at Reliance Store at S D Road for matters concerning exchanges isf awful, horrible, unaccpetable, unfair, against their policies. Therefore be very careful while taking the final call on buying at that store. Sales team members are excellent with their expert knowledge. But just the opposite is their CRM. The lady BAD BAD BAD and with unfair dealings she is very bad. Despite requests she refused to issue Credit Nnote for the exchanged item in utter violation of their Return Policy diplayed on their website, in shops, on invoices etc. VERY unfair and whisical. Reliance should be very careful. Else they lose their customers.

Hi,

I have purchased one Sony Xperia S mobile through Reliance Digital Kochi. After few days I have found that the handset is overheating. I went to the Sony service center and they provided DOA after 20 days for replacing the handset through the purchased store.

But I have faced some strange behavoir from the reliance store, they asked me to come on next for replacing item without any valid reason.
The next day when I went there and they asked me to pay the already given discount amount to them to get the handset replaced.

At last they given me a new handset and I can found the same issue after three days o[censored]sing it.

I feel very disappointed once I see the after sale support and the quality of item sold by reliance digital is very bad and loss of my my huge amount(28500/-) on this.

Regards,
Anoop.

Dear Customer Care,

We bought a Sony LED 40" from Reliance Digital kormangala,Bangalore on 20/07/2012.

Next day 2 person(Sonu [protected]) came for installation and demo.They tried to fix the TV stand but some how they didnt fixed it.
They convey me that they will bring different TV stand within 5 days.
After 5 days It was informed by executive that they dont have stock of that particular model so they will deliver it within 15 days.
Despite of some other engagements we decided to stay back and wait for 1 month.We tried to reach hin severl times. But his mobile no was not rechable.


After that I visited reliance outlet and discussed this issue to other executive,they assured me that they will talk to sonu and deliver it within 5 days.

Please find the below bill details:

sales order no:56704326
pos receipt no: 00459821


More than delivery what shaken us was the way each employee was lying to save their skins. Extremely horrifying experience.


Now, I am consulting my legal consultant regarding this issue that what kind of action should we have to take against your company as well as Reliance Digital.





Regards,
Santosh singh
[protected]

I purchased an LED TV on 07-Oct-2012, they promised to deliver it and install it the next day. Till today no one came, or bothered to call me. Instead I have called them 20 times to follow on it.

Reason for the delay is "technician is busy". And when I asked for the technicians number the response from Reliance resQ team was "It is confidential, we cannot share it".

Regards,
Prajwal

EXTREMELY POOR ....POOR SERVICE.

Am extremely unsatisfied with the sales service of your thane based reliance digital from where I purchased DSLR - CANON D1100. Just after 5 days of purchase the Bag given with the Bag Tears apart ... Near zip (this is the case when I didn't bring the cam out). I came here to show them the issue and the sales service man is arguing with me with bad words. Even I was committed to give a free tripod with this cam.... Tht is still pending after 2 weeks. No dates/ committement where provided to me.

NOT SATISFIED.. WILL NOT PURCHASE ANY THING FROM HERE IN FUTURE.

POOR POOR SERVICE.

Dear Sir


I have applied for a reliance Digital Tv connection on 08/09/2012 through Appco Group India (Appco Marketing (India) Pvt. Ltd. through their representative Ms.Rupa Roy Phone No. [protected] and Mr.Ratandeep Dutta begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting payment of 2990/- in the name of appco markeing (India) Pvt. Ltd. through cheque cleared by my bank on 11/09/2012.

The Executive provided me Reliance Digital TV Customer acquisition form Sr. NO. [protected] and assured me that the connection will be installed within 6-8 working days.


Sir after waiting for 15 days no set top box connection installed at my home, now i am trying to contact appco marketing on their numbers provided by his representative at his mobile as well company delhi & mumbai Numbers no one is picking up the phone.

In the mean time i have no information regarding my set top box


Name in which connection booked


Name :Ms.Deepali Das
Address F-171, Nanakpura, New Delhi
Contact No. [protected], [protected]


Kindly looks into the matter as soon as possible & reply the same through my e-mail [protected]@gmail.com and [protected]@yahoo.com


Thanking you
Deepali Das

we have purchase fridge of whirlpool co from reliance digital. they have supplie inferior quality of fridge and they have given replacement thrice but no solution. we have asked for refund and they have provided.

however new fridge pricwe are gone almost 50% higher then last year.

Hi..

I bring Whirlpool Refrigerator From Reliance Digital . they also given me resq Plan for Services . One day i saw my Fridge Door Rubber is Tear ( Fat Gya) ,and also saw water coming down from Fridge.
I call to Reliance Resq Customer care and booked Ticket . Same day a Engg come and saw the Problem and tell " Sir Rubber Badlna Padega" Maine bola Ok ..Then the story begins ,
Its been more than 2 week . a simple problem is not fixed by Reliance , I brought all my Electronics product from Reliance Digital and for every product i have taken Reque Plan . First time i am using this plan and litterly i am fed up with there servce and responce.

I really Fed up with Responce from them .
Now i suggest my friends never go for reliance resque Plan , Worst Service i have ever seen . But during purchase they promise lots . " Sir we r best Service"
During call to Customer care also they hold the call for long time.But the IVR they talked lots .

One day they given one number [protected], but he never pick that call.


Is there any one who can take care of this case .

--
Shahid Khan
+91-[protected]