Reliance Digital Complaints & Reviews

Reconnect rpspe4301
Imei no [protected]
Order no 39
Salesman id 60077427
Tin : [protected]

Mobile heating, hanging, & restart problem related
I purchase my mobile[protected] and the feature that were said to me, are not responding properly..
I did complain in the service 10 times but i have not got any result..
Hoping to recieve fabrable response...
Contact -- [protected], [protected]

Hi there, I have purchased a washing machine on sunday 25/05/2014 & was ensured that i will receive the product by monday the next day. When we didn't received the product on monday we called the store at [protected] asking the whereabouts of the product. They said that its been returned due to the wrong address mentioned. We were surprised to hear because we have mentioned the full address. after much hassle they took the right address & assured us that we will get the product on tuesday for sure.We waited half of tuesday, & we call the store to ask the whereabout of the machine, to our horror, they said that the address was wrong. We couldnt believe that how a department can be so irresponsible.we updated the address again & we were assured that by evening the product will reach us. but it didnt & the department started to ignore the calls, even if they take calls they will put us on long hold. After much jest, we got the product on wednesday night at 11.00 pm. the person said that the other guy will come to install it. next day i called the digital centre to know when the engineer will come to install the product, but the store ignore the call. i called the complaint department on [protected], & told him (Manish) the whole scenario asking when the engineer will be here as there is nowhere to call & also request him to send the engineer asap, as i have flight on friday evening. I told him that already three days wasted because of the hassle & also the salesman (id[protected] should have done his work properly to avoid the situation which we were facing. Manish said that he has lodged a complaint ( complaint num[protected] & said that he had a word with the service supervisor bhavna & that she assured him that i will get a call by 2.30 pm today. at 4.00 i call the complaint dept stating that i didnt received any call from the service dept abt the whereabout of the engineer. Spoke to arpita at the complaint dept, she sais that after confirming with the service supervisor stating that i will be receiving the call in 15 mins. after 30 mins i called & spoke to arpita as its really frustrating that nobody feels the responsibility to call & tell the status. It seems like till u purchase the product they will act as if we are some important people & after u purchase they just throw u like an unimportant thing. the store should take care of the customer so that the customer feels great & should recommend the store & come again to buy the thing from the same store. I must say, ' RELIANCE'S QUALITY HAS BEEN DEGRADED... " Its not how the store need to work. They have got serious management issues. I asked arpita, & i got the same reply that after 15 mins i will get a call from the engineer. The engineer do called stating that he cant come today will come tomorrow. i am so frustrated & annoyed that i dont know where to call so that i can get the work done. the salesperson should have made an expectations stating that the product will deliver after 2-3 business days then i certainly wont have purchased the product from the RELIANCE DIGITAL STORE (INORBIT), HITECH CITY, HYDERABAD. I DONT KNOW WHETHER THIS FORUM WORKS OR NOT BUT I WANT TO LET U KNOW THAT YOUR SERVICE IS PATHETIC. AND THE COMPLAINT CENTER ARE GOOD FOR PRETTY WORDS. I AM NOT GOING TO PURCHASE ANYTHING FROM RELIANCE IN FUTURE.. -Sneha Chatterjee

With regards to the non functioning of my AC, i rang to the servicing centre of RELIANCE DIGITAL on 1st April 2014.After multiple calls and physical complaints at the Reliance mall, finally two mechanics arrived at my house on 18th April'2014 .They said that there may be condenser problem and so they took the outdoor unit with them to the service centre.They also took Rs 2000 as advance and in return gave a receipt.Till today i.e 26th May'14, despite my continuous phone and physical reminders, i am yet to get my outdoor unit or correct my AC.It is really pathetic that my family had to sweat it out without AC in this hot gruelling summer.Till today also i am keeping my fingers crossed and my family is depending on the mercy of RELIANCE DIGITAL.In fact i would like to inform the fellow consumers not to fall prey to the lucrative traps by RELIANCE DIGITALS and buy appliances for which they will repent in due course.

My connection No[protected] I have made one year payment to this connection but SUDDENLY TODAY THE connection was suspended saying that i should pay Rs.162.00 for resuming service. Though I have made payment for this connection for one year. what is the need for suspending the service.Please check at your end and resume the services otherwise i have to proceed against the company in consumer court. Regards D.NARAYANASAMY BSC, B L ADVACATE, CHENNAI

I order my AC on Monday --19-May-2014 and got delivered on Tuesday--20-May-2014. Sales guy said, they will install on Wednesday 2nd half so I take leave that day. Wednesday evening 5:30pm, I got call that they are installing AC and it will take time almost 9 to 9:30 Pm. Technician told he will come Thursday morning and technician told only one person for windows AC install for our zone. I took leave all day called service center for timing and technician info and Thursday morning engineer met with small accident and morning they will not able to come. I am not sure reliance has only one engineer for whole kolkata. This is a kind of playing with customers which reliance adopted as its culture, I think. Based on brand name we will go to the shop and met with third class service. Pathetic!!! They don't know about urgency and not customer centric. Sourav [protected]

Reliance digital cheat with me i have purchase my laptop in 1 November, 2013 he didn't told me about my offer of ADP registration And 2 extended warranty. After that I have purchase one more laptop from reliance in 26 December, 2013 then he said me to register my laptop by mailing on [protected]@lenovoreg.com then i was ask you couldn't tell me for my previous laptop by mailing for registration then he told if you can't register you can't claim it. Then i was asked you are giving my offer or not. He told me company will give you offer of 2 extended warranty for your new laptop and your previous laptop the i was tried to register then lenovo says you have a limited time period to register your laptop. the time period is over in 31st December 2013 you can't get this offer. then told me this is my fault ? Reliance making fool to the customer This my request don't buy a product from Reliance Digital

Big TV No:[protected] I shifted to another location in Hyderabad and called your customer care and applied for connection transfer. Two guys came on 15th and they did not complete. And they said they will come another day and fix the issue since the I started calling that guy who was not even responding my call. They updated their service and Rs. 350 deducted from my account. On 16th I called customer care again and they said they will send the technician. Another guy called me on 17th afternoon and he was saying that service charge Rs. 350. If you willing to pay then only I will come otherwise I don't even come. Not sure what to do. Please help me out the situations.

dtd 16 april purchased samsung tv 32-f5500 from reliance digital show room andheri saki naka times square bldg. tv was installed dtd 20th april. 14th may exactly after 25 days tv got mistaken, on my complaint samsung person visited my place dtd 15th may & said display/panel needs to be changed. i visited reliance digital 2 times registered complaint under the ref#[protected] & [protected] registered complaint with samsung dtd 16th may under reference#[protected]. i need tv to be replaced since this was just 25 days purchased. or part to be changed immedaitely without any delay. this tv was financed by BAJAJ, i have no intention to hold their payment. i will spread the news not to VISIT RELIANCE VISIT RELINACE DIGITAL, as they were not helpful when visited showroom. together will speard news for samsung as well if i dont get replacement. rgds/santosh gupta [protected] / [protected]

Reliance digital cheat with me i have purchase my laptop in 1 November, 2013 he didn't told me about my offer of ADP registration And 2 extended warranty. After that I have purchase on more laptop from reliance in 26 december 2013 the he me to register my laptop by mailing on [protected]@lenovoreg.com then i was ask you couldn't me about my previous laptop for mailing then he told if you can't register you can't claim then i was asked the gives my offer or not he told me company will give you offer of 2 extended warranty for your new laptop and your previous laptop the i was tried to register then lenovo says you have a time period to register your laptop the time period is over in 31st december 2013 you can't get this offer. then told me this my fault ? please do something about this i have only normal warranty from company for one year only please help me to claim my offer

I purchased Lenovo laptop on 31-march 2014. They partitioned the disc without notify me. For this reason a software named One key recovery is damaged. And i told him to give me backup of OS. He did it with corrupted one. Now, they are putting my call on hold for more time and they are answering like anything.

I had purchased a split ac from Reliance Digital Nizampura Vadodara 11 months back. They had to provide 3 free services within 1 year. But when it comes to services, reliance digital has made me feel like I did a mistake in selecting reliance digital chain. For servicing of the above mentioned ac I registered a call on 09.05.2014 morning and I was confirmed that ac shall be serviced on 10.05.2014. On 10.05.2014 morning also they confirmed the schedule, but did not turn up till afternoon, on several follow-ups they told they are unable to provide service today as their maintenance engineer is on training and all rest manpower is busy installing new acs. So, what about the services to the people who have ACs/products installed, purchased from you. Is selling product only of importance to you and not providing services to your customers? Very very unprofessional attitude and negligence of responsibilty. Then I called up LG customer care, they immediately confirmed the service call request, on the very same day within a couple of hours. That's called a good service. Reliance digital needs to learn from them. Thanks to LG customer care. Amrish Vadodara

this is regarding a complaint i want to launch ... i had bought a samsung galaxy s3 from kumar pacific branch of reliance digital in july 2012 and i have extended warranty for the same for which i paid 10% extra .. now my phone suddenly switched off so i went to reliance resq which is located in sahakar nagar in pune there i enquired about reparing my phone on which there was a girl named priya on the reception who said to me that the engineer for reparing is not there today he will come after 2 days so you take your phne back and call me and come back after 2 days so i came back home with my phone. first thing is she should have anyhow accepted my phone as its a service center so how professional it is to sent costumer back home saying enginner is not there now anyways lets proceed further.. on 25th April i called the resq center i could not get the number since morning after trying several hours finally i got through then the same girl priya she asked me to give my phone in reliance digital and not the resq center so i called up at reliance digital and i had a talk with MR PRASAD he took the resq people on confrence and then finally she agreed to take my phone. then i went to RESQ on 25th the then she called up a guy Named Mangesh who was the on call engineer i guess over there he came and saw my phone and said phone seems dead was there water logging for the phone i said no you check it right now and tell me so he went inside and checked the phone and said there is no water logging i will look into the phone and tell you what the issue is he said he will call me on same day so i took th JOBSHEET and came back home he did not call me for the phone and ya on 25th itself he said i will repair the phone and return you back the phone at your resideince that is at Bharati hospital as he stays nearby. somoving further on 25th he didnot call me at all next day i myself called him he said he had not checked so again i called next day he said there is issue with motherboard and it will be fixed in 3 days so i said ok so he said he would return my phone on 30th of april and get my phone to my campus where i saty i felt something fishy still i waited till 30th on that day he said he will call me by 7.30pm for phone which he never called so i called him up and he said im on bike ill give you phone by 9.30pm which was totally absurd then i decided to call up at the reliance digital next day and had a talk with manager sumeet he took again priyanka/priya on call and asked her to sort my phone i said i have given my phone in RESQ and i want the phone back from RESQ and not by someone delivered at home or so and i when the date which i was told ill get back phone had already passed why they are not giving me my phone then the girl on the other side said ill get back in some time and call me she never called again i called and similarly we had 2-3 call in confrence me the girl at resq and MR SUMMET and thhey did not have any clue where my phone is in all this conversation MRSUMEET said mangesh who had taken my phone had resigned from the office and he was the one who had my phone and they could not give me any specific status of the phone till night 8 o clock on 3rd may finally Mr sumeet said please give me somedays to sort the whole matter out and he will get back to me in 3-4 days with my phone i said ok after 3 days i called him again he again took the girl on phone she said they are looking in matter and they wil return me phone in 2 days i felt fishy about the whole thing. i thought i should wait and kept patience finally today on 8th of may i got call from mangesh the guy who took my phone and who had left his job in RESQ he said i have repaired your phone and i will give it to you at your campus i was shocked after all this days he was vanished and he came back with the phone i said i dont want the phone from you and i want it from the RESQ center he said in a very bullying manner that how can they return your phone when he has my phone i said ill see how they dont as i have the JOBSHEET for the same he just cut the phone in arrogance sayin haan go and talk there MY concerns and doubts -`if i have given my phone in RESQ why are they not returning my phone from the same place? - after calling several times and deadline given by priya and priyanka they did not have a single clue where my phone is till 8th of may as my phone was with mangesh? - even after having so many stores all over india and a trusted brand how absurd is this negligence| who is responsible for the mental agony caused to me for not giving back my phone which costed more than 38000and when i have the jobsheet am i not eligible to get my phone repaired on time which still i havent got -how could the girl at the resq say that the phone will get repaired in so and so date when she didnt even know where my phone was-when some coustumer has given phone for repair isnt it their responsiblity to atleast call and tell what the status of the phone -the manager at the relaince digital MR Sumeet keeps saying sorry everytime and take the girl at the resq on conference call and they give me a deadline and a date but they fail to diliver it. the sorry doesnt mean anything are they going to give me any perks for the trouble caused to me all these days -how unprofessional is this to return costumers phone at home when i he is ready to take the phone from RESQ with a proper bill -im a MD doctor in BHARATI VIDYAPEETH all my phone numbers and important data is stored in my phone i feel like a paralysed person without my phone -when i have a jobsheet of the phone how come these people keep dogging me and giving me fake deadlines i want my phone back; i have signed jobsheet from the RESQ. .- today MR summet gave m number of Mr Vijay goel and Mr Vahid they seem to be the guys responsible for RESQ's managment in this region they again gave me assurance that phone will be returned but i really dont trust now... when and how are they going to give it back to me when the phone is with MANGESH when a phone is given for repair its status should be known in the office and not restricted to some individual everytime i call them they say we will ask mangesh and get back and mangesh doesnt take the call anyways its not my issue i know i have a jobsheet and i want my phone back repaired i have bill, jobsheet and extended waraanty for my phone

I am ashamed, sorry and deeply regret to say that i had purhased an hitachi split 1.5 tonne ac from reliance digital store at ambience mall gurgaon on the 27th of april today is the 2 nd of may[protected] no one has turned up for installation yet the ac was delivered to me the next day on the28th april 2014. Since 29th april till date (3 may 2014) i am calling each and every person at reliance store gurgaon, customer care center at mumbai.On an average i am making 12-15 calls per day and i am kept for hold 5-10 minutes and all of them take their customer lightly as if they ve given us the ac in donation.I and my family have undergone such tremendous mental and physical torture plus monetary loss through phone calls.

Reliance digital is cheating their customers in terms of service their executives whosoever received my call were very rude to me and had raised their voice on several occasions. On each call they would give me an excuse of network issue even the guys on call dont even know who has to come for installation.


I was a loyal customer but this was my last and worst experience shopping with reliance digital infact i guess with all the brands of reliance its better to go to local dealers or to croma (Tata) stores than to reliance digital i would never recommend anyone to buy from reliance digital even to my enemies.


Most important i will make all the people known to me also on various social sites that how bad service and the rude executives of reliance digital including the customer care executives


Dr rohit mathur

Mob [protected]

Friends never buy products from reliance digital

I bought the SAMSUNG split AC on 23rd April 2014 and it has not yet been installed. Still I am calling and hearing the response as "will send the person today". Dealer is Reliance Digital, Hyderabad. I am really fed up of these guys. If we post this complaint on this portal, would it help us? Or just fun and reading purpose for readers? Similar complaint I could see and don't know whether it is fulfilled or not - http://www.consumercomplaints.in/complaints/samsung-split-ac-c166488.html

I had purchased induction set of 3 pots of Reconnect from Reliance Digital on 28th Oct 2013. (PLU#[protected] But one of the frying pan doesn`t heat. I went to the shop but they didn't listen to me. After logging complaint with service the pan was found to be faulty and was not working on any of the induction plate.Similar problem was found with other pots as well with Reliance Digital.But they are not ready replace the pot.I have suffered a lot due to this as I visited 4 times to the store and have taken back the pots and blackmailing me to take refund for all three pots but not giving any replacement.

I recently bought LG air-conditioner(LG 1.5T 3 STAR LSA5MP3M) at reliance digital showroom, Madenaguda, Hyderabad. Yesterday they got the unit to home and they installed it today.

Customer Name: Sai Karunakar.Allu
CIN No:U01100MH1999PLC120563
Store No[protected]


The installation is very bad to say the least and very unprofessional !!!.The Guy who came for installation was very unprofessional in his work.

He drilled the holes at four places in my house to get the pipe to the outdoor unit.While doing so he drilled the wall very very badly.

Firstly he hasn't chosen the nearest place to install outdoor unit and secondly he routed the cables drilling holes all over the walls.This has damaged walls of the house .Being a rented house I have to now bear the expenses of the repair. This is the bonus I got for buying your AC.

Besides that routing of the cables was not done neatly at all. They were left hanging . Even the power cables were not neatly routed to the socket.when asked to route properly the answer was there is no cable to do so. They were routed like cable TV wires on streets.

It was written in the manual to check gas/water leak while installation, when asked about that they told they have done and it was fine and will not check again.when asked to check for temperature after setting AC to that temperature he told for that we need to call service center for that. We notice sound from outdoor unit and the indoor unit as well and asked him to check and the answer was that it gives that amount of sound

I expected Reliance to do professional and smooth installation but the case was quite opposite.

I am very frustrated and unhappy with the service from Reliance Digital. I hold reliance digital responsible for the damage done to my house by the installation guy.

Reliance Digital SHUT SHOP!!! It has been 1 month or so from installation of a 2 ton voltas unit which was assured to be a new working demo unit from their 100Ft road Indiranagar outlet, we also bought extra warranty to not incur service issues later. However, the ResQ service outlet shows no customer service attributes at all! They clearly said they cannot entertain our request! The manager at the 100Ft outlet requested a fresh unit on our demand and today being the 4th day from request they do not even have the courtesy to remember or call the customer back, I had to call again and find out. Post which on calling their office from Mumbai, as our receptionist was in the blazing heat for 5 days, they didn't respond or attend to our complaint. Only after repeated calling they then designated that the electrical board in the unit needed replacing, if that is so with a fresh unit then change the whole AC!!! It is brand new and still under warranty. This is called FRAUD, plain and simple! I just put a complaint up on this FB page and my complaint disappeared. I do not believe that such online monitoring that constricts a customer's view is ethical, to say the least. Rude, incompetent, unethical, and downright silly is all I can say about Reliance. I just received a call saying they will fix the electrical board in the unit. NO THANK YOU! NOT AFTER ALL THE TROUBLE WE HAVE BEEN PUT THROUGH, IT IS ONLY RIGHT THAT THE UNIT BE REPLACED OR TAKE IT BACK AND REFUND US THE ENTIRE AMOUNT WITH THE ADDED WARRANTY WE HAVE PURCHASED FROM YOU! THIS COMPLAINT WILL BE POSTED ON EVERY PUBLIC FORUM WE FIND RELIANCE ON. TO NOTE OUR COMPLAINT WAS ON April 1st, 2014 and till now, NO SERVICE ON EMPTY VESSELS!!!

Reliance Digital SHUT SHOP!!! It has been 1 month or so from installation of a 2 ton Voltas unit which was assured to be a new working demo unit from their 100Ft road Indiranagar outlet, we also bought extra warranty to not incur service issues later. However, the ResQ service outlet shows no customer service attributes at all! They clearly said they cannot entertain our request! The manager at the 100Ft outlet requested a fresh unit on our demand and today being the 4th day from request they do not even have the courtesy to remember or call the customer back, I had to call again and find out. Post which on calling their office from Mumbai, as our receptionist was in the blazing heat for 5 days, they didn't respond or attend to our complaint. Only after repeated calling they then designated that the electrical board in the unit needed replacing, if that is so with a fresh unit then change the whole AC!!! It is brand new and still under warranty. This is called FRAUD, plain and simple! I just put a complaint up on this FB page and my complaint disappeared. I do not believe that such online monitoring that constricts a customer's view is ethical, to say the least. Rude, incompetent, unethical, and downright silly is all I can say about Reliance. I just received a call saying they will fix the electrical board in the unit. NO THANK YOU! NOT AFTER ALL THE TROUBLE WE HAVE BEEN PUT THROUGH, IT IS ONLY RIGHT THAT THE UNIT BE REPLACED OR TAKE IT BACK AND REFUND US THE ENTIRE AMOUNT WITH THE ADDED WARRANTY WE HAVE PURCHASED FROM YOU! THIS COMPLAINT WILL BE POSTED ON EVERY PUBLIC FORUM WE FIND RELIANCE ON. TO NOTE OUR COMPLAINT WAS ON April 1st, 2014 and till now, NO SERVICE ON EMPTY VESSELS!!!

I paid cash payment as per your bill no.Ean*[protected]/card no.[protected] for the above produts to be delivered within 3 hours but till date i have not recd the same mr.Mahesh is dodging me it will be delivered once driver comes out puzhal jail ihave not given money for fridge till driver comes out from jail .I cannot wait iam filling consumer court case for rs . One lakh damages for harassment/ mentol agony. All the liabilities on your commpany for all the damages

Model number: LG-REF-M292RLTL, EAN:[protected]
The above mentioned Fridge was delivered and was dented while installation. The service engineer is not taking the fridge back as i want a replacement. After doing all the calling to the service center and reliance digital store, they are not replacing it. Now i want my money back and not the replacement....