Reliance Digital Complaints & Reviews

I had purchased window AC from Reliance Digital located at ambience mall gurgaon on 1st may 2011 ( ORDER Number-[protected]) and as per verbal commitment by them they assured me that AC will definetly be installed on or before 3 may evening. But till 3rd may evening i did not received any call then after i called again to them they said to me that sorry sir we have no time to install AC as per our commitment. Now we can assure you that we can install on 4 may. on 4th may i received message our technician will contact you shortly.
Then in evening i called again then they told today also we have no time, we will install tomarrow. i had taken already 2 day leave from company for AC installtaion. Now till 5th evening 5:35 PM they had not installed any AC and now they are saying they will install on 6th May 2011.

I want legel action against them as i got too much mental harrashment from them and i had called them atlest 50 calls till now, they must pay for this much mental tension and calls i made and my time wasted in this follow up.

Abhishek Gaur
[protected]
423, 2nd floor,
Sector-102A,

Gurgaon

I had bought two Panasonic split ACs from Reliance Digital in Ambience Mall, Vasant Kunj in the end of March 2011.
I was given two resQ Care Plan booklets for this purchase.
Looking at the impressive coupons inside, I booked for a Window AC service with the Gurgaon, Ambience Mall service center ( Tel.[protected] on 26th April, 2011. The job No., I was told was [protected] and that the service engineer would turn up in 24 hours. After waiting for the engineer for two days, I called several times but the phones were never picked up. I gave up and made alternative arrangement for the service. To my surprise, yesterday (3rd May, 2011), that is after 7 days (!!!) I got a telephone call from Reliance Service asking if the job has been done!

Prof. M.Deb
[protected]

I bought home Thetre YHT292 from Reliance Digital Axis Mall on 3rd Apr. The production was delivered to me on 6th Apr’11. Engineers from reliance came for installation on 7th Apr’11, the person was not familiar with the model and he took 3 days to install the same, and during installation set became dead.

I requested reliance to either replace the home theater system or issue a credit note as I have not used the system at all. But all the persons I have been talking (CSR, Service head, store head etc) from the store was telling me that it’s up to Yamaha, whether they will replace or fix it, Reliance can’t do anything about it. If Yamaha agrees to replace then only Reliance can replace it, otherwise they will repair it.

Since then I have been following up with all these people for almost 3 weeks and finally the set was replaced on 29th May. This time Engineers from Yamaha came for installation on 30th May evening. After that the home theatre ran for half an hour and again it became dead on the very same day. The same thing happened with previous system. I called reliance service on Sunday, 30th Apr’11 and log complaint about it.

Since then no call nothing, even though I followed up couple of times.

I don't know if anybody from this Reliance AXIS mall store, including CSR, at all care about customer satisfaction.

I really having my worst experience so far with Reliance where I thought will get the very special care, as I had lots of respect for Reliance as a brand. But now I regret why I have bought it from Reliance.

I am a frustrated customer who did mistake and purchased a Samsung refrigerator from Reliance Digital (Shipra Mall, Ghaziabad) on 1st May, 2011. I am still waiting for the Fridge and hope they will deliver it today. Before buying refrigerator, I asked them if they can deliver it on same day and they replied with surety. They told that it would be delivered by 6 PM. That night I waited till 11 PM. Nothing happened. The worst part is either they don't pick their phone OR keep it busy. I tried redialing both of their numbers[protected] &6489324) for hours and couldn't contact them. On 2nd May, I waited for whole day and keep trying their number. I got their another number from somewhere from internet[protected] and spoke to a person who told me that he was from Rel. Digital but he can't help. He told me that he is in security and that is different number. He told me not to call on that number. I asked him to provide me any elscalation contact number or manager mobile number but advised me to speak to Customer Helpdesk on same[protected] number. In evening I was able to speak to a person who assured me that Refrigerator would be delivered by evening of 2nd May. He also given me ware house number and asked me to contact to ware house for delivery of my Refrigerator. Now, Do you expect a customer to follow up here and their to get delivery of their goods?? Pathetic and worst is the ware house guys attitude. Ware house guys says their manager has gone to Hyderabad and no one is in charge and they can't deliver on same day. He told me if I can arrange any vehicle or Rickshaw, I can pick it up from ware house. That's pathetic!!
Today is 3rd day (3rd of May, 2011) I am still trying to contact them. I regret my decision to purchase it from them. Better if I would have purchased it directly from Samsung Store. I am submitting this complaint so that they improve their service, attitude, they should take ownership. No one called and no one interested to update me the status. It looks like a Sarkari Company. The team lead in sales doing false commitments and just trying to sell their products.
My Order No. [protected]

I have not received my PF no. MH/KAN/210899/80, I had applied for my pf withdrawal on June 2010.

My company officials says that my document has been forwarded to PF office (Kandiwali, Mumbai) on summited 10 feb 2011 and I have been provided acknowledgement for the same.

Now I am trying to reach kandiwali branch for more than 2-3 months thru there landline no 28692604/28695275 but nobody picked up the phone & and a lot of time I get response “not reachable due to faulty line”, moreover that I have sent mails and many reminders to their email sro.[protected]@epfindia.gov.in and acc.[protected]@epfindia.gov.in. but I didn’t get any response.

I have purchased AC before 4 week, and installation is done after 1 week and from that day my AC Remote is not working i have complaint 2 or 3 time then after 4 days i have received call from reliance digital they are saying that "My Engineer will go and check your AC fault". A person has come and has collect My AC Remote and now today after 6 days, still i did not get my AC Remote....



I AM NOT SATISFIED FROM RELIANCE DEGITAL. AND I PROMISED THAT IT IS MY LAST SERVICE FROM RELIANCE DEGITAL.

We are about to purchase few IT Accessiores. Requested Mr. Anjani kumar Raja, Jr. Sales Associate to help in this regard. But Mr. Joshi Khan Pattan, Department Manager denyed to give Quotation as they don't have policy of giving quotations to IT Accessories
I contacted Mr. Sesha Sudhir Pyaraka, Store Manager of Vijayawada Reliance Digital solved my problem and Helped to get Quoation
We never expected this kind of pathetic and attitude behaviour in Reliance
Better to train your team with normal behaviour and make them learn how to intreact with customers

VERY POOR SERVICE
NEVER EVER BUY ANY PRODUCTS FROM RELIANCE AS THEY ARE THE DUMPING GROUND FOR ALL BELOW QUALITY PRODUCTS. NEVER BUY THEIR PROMOTIONAL OR SALE PRODUCT. THEY ARE JUST DISCARDING EXPIRED PRODUCTS ON GULLIBLE CUSTOMERS

THEIR AFTER SALES IS EVEN MORE WONDERFUL. NO FOLLOWUP, NO FEEDBACK AND NO COURTESY

Sir,
1. I wanted to purchase one LED TV and went to Reliance digital at ambience Mall gurgaon on 25 Mar 11 . I was shown a 47 " LED TV costing Rs 2,00,000. The show room was offering a concession of Rs Rs 60,000 as 'Cricket Feaver Offer along with following frebies:
(a) Blueray player
(b) Data cable
(c) Blueray disc of three movies
(d Installation Kit
2. On 26 Mar 11 I saw a big advertisement in the Times of India that RELINCE DIGITAL is giving flat 50% concession on different TVs.I rushed to the show room and paid for the TV at 50% of the cricket feaver offer. The item was delevered to residence but without the freebies. Even the installation kit for hanging the TV was not supplied though forms part of the supply kit.
3. I contacted the show room on telephone and later personally but they refused to accept the complaint. The case was referred to M/S L G but they also expressed their inability and did not accept the complaint stating that it is matter between you and reliance digital.
4. I am helpless. Kindly intervene and get the freebies ang hanging kit.Letter of complaint and original bill, invoice etc are held with me and will be produded on your responce.

Reliance Digital had a scheme during the cricket world cup that they would provide gift vouchers amounting to the scratch card amount for every match India wins during and after the quarter finals. I had bought a refreigerator worth Rs.35000 and now that India has won the world cup, they owe me the gift vouchers but they do not seem to intend to do this. They have been dodging me everytime I call them and they always ask to come the next week. The do not allow to speak to their managers (Mr. Atif had called from the so called ResQ team) saying they are either on leave or out of country or some excuse. They are literally taking the customers for a ride and show no signs of any commitment on the schemes by which they sold the refrigerator. Can someone look into this and save us from agony from these cheats and give us the desired dues?

Hello Authorities,

This mail is in regards to the Whirlpool Whitegic 700h washing machine purchased at Reliance outlet located at Inorbit Mall, Madhapur, Hyderabad in the month of November.
Since day one we have been experiencing problems with the machine and till date the problem is not rectified. We have multiple issues with the machine, the quality of the product is the worst which we have got.

And also the store managers and supervisors have been giving irrelevant and stupid answers to rectify the problems. They send the technicicans each time we face a problem and assure us that the problem would not be repeated but after a week or so we again experience the same problem.

So far we have contacted the following managers/ technicians from the outlet.

Managers:
Ganesh :[protected]: Has been contacted multiple times from the month of Jan regarding the same issue for past two to three months and he assured that he would get the machine replaced if we get the same problem. When we tried to contact him again in April for the same problem, there is absolute no response from his end and also he is reluctant to share his mobile number with us.
Hari : [protected] - Just listened to the problem and sent Shiva to resolve but nothing happened after and even the machine is not working till date. Responded after 'n' number of calls.
Srikanth - [protected] - No prompt response either from him. Its very frustating and irritating to repeat the whole story to each and every person each time we get the problem and they act as if they give the quality service.

Techncians:

Rasool - Came twice for the same issue - replaced the LCD once but still the problem was repeated after 15 days.
Shiva - Came 4 times for the same issue.

We hope to get a response from responsible authorities after reading this email.

We can be contacted at [protected].

Thanks & Regards,

Sridhar Motha

I had purchased a ceiling fan - Usha Stella from Reliance Digital (ISCON Mall, SG Road, Ahmedabad) on March 30, 2011. When I got it installed at home on April 2, 2011 by a qualified electrician it was found that it was a defective piece. It did not start on its own when switched on, it was to be given a push (blades). Even after that its speed was very low. I telephoned Reliance service centre on the phone number given on the bill. They told me to contact the Reliance Digital Store from where it was purchased. On contacting the store they asked me to contact the service centre. When i told that it has already been done i was told to bring the fan to their store and they will try to get it REPAIRED. When i said, after selling a new pc.which is defective at the time of sale you must replace it. they did not listen.
On asking for Manager I was told he comes only after 12.30 pm. On insisting that i wanted to talk to him at earliest when he came to office , my mobile number name,were noted. Not hearing from them for a long time i telephoned 4-5 times again at different intervals. Every time i was given a different excuse -he is in a meeting (what meeting at a consumer store?), he is busy, not available, etc. He never talked to me.
SO MUCH FOR CUSTOMERS/CONSUMERS ON WHOM THEY RELY FOR EARNINGS. I feel cheated. I REQUEST ALL CONSUMERS NEVER TO VISIT ANY RELIANCE STORES. THEY APPEAR TO BE CHEATS, NOT BOTHERING ABOUT CUSTOMERS, THEIR GRIEVANCES, ETC.

I purchaged USHA electrical rice cooker 2 months back from Relience digital ,Banjara hills,Hyderabad.two days later i found that cooker is not working.I informed and returned that product for service to the store.After 20 days they returned the product with out repairing at all.When i asked the store regarding the same they are not giving proper reply.till now my product did not get repaired.Can you please suggest what to do.My contact number is [protected].

On 30th March 2011 (Wed) Reliance had given offer of 50% off on selected Items on that day we had Purchased Whirlpool Referegirator 250 Ltr,we recieved Fridge on 2nd April (Sat) , but Fridge we recieved was not provided with key.Afterward we called in Reliance Digital & there was arguments with the sales staff and they said the Fridge was in Display & was not having Key & we cannot provide key after Hot arguments they accepted to give the Key.


Then we checked referigerator , but After detail checking of fridge it was found that door Gasket was in Damaged condition so we went to store to make complaint but the showroom staff members started arguing ,The store staff were knowing that the gasket was damage but they didn't inform us ,i don't know all staff members names but one of them was Ms Pornima they were not ready to accept there mistake that they had cheated us by selling defective Piece ,then sales Manager Mr Nasir Khan came he was told about the problem ,he also started arguing & told he will send Engineer but the Gasket has to be replaced & I have to bear the charges for replacing the gasket ,even after explaining that when we are purchasing new Fridge & also when we have paid extr Rs 993/- for Extended warranty why we should pay the charges, he just started arguing & told his staff to take our Complaint and tell that Engineer will come on next day and check .


Such type of behavior to customer is not acceptable & we should get free replacement of gasket

I am Hemant Singh Tokas

I have purchased 1 Cannon 1000D and 1 Voltas 2 star window AC from Ambience Vasant Kunj on 26 March 2011.

My issue is the AC was delivered to me on 27 March 2011 and the technician from reliance came to install it late night at 11 PM on 27 March 2011 and while installing the AC fan was found broken and the remote was not functional as well. As per the technician it was a minor problem. How can I accept a broken AC ? Also he didn't came with the job card with him, I had written about the defected piece and remote not working on his furniture fitting bill which is the only thing he gave to me. At mid night 12 I could not call or visit the store to tell about it. Could you please help to get my faulty unit replaced asap. As it was a gift to my mother and father.

Details of the AC purchase
Name - Hemant Tokas
TIN number / CST number - [protected]
Call number assigned for the technician - [protected]
Serial number - 4010970G10D020727
EAW code[protected]

AC - Voltas 3 star Platina 4010970

My contact details - [protected]

This is greviance regarding the Reilance Digital store in S.D Road, Secunderabad.

Reliance Digital had announced Flat 50% discount offer on 26 and 27th of Mar 2011. I had been there are 11:30 AM and booked a Laptop. We were asked by the reliance people to wait till 3:00 as their systems are not updated for the offer.

We waited till 3:00 and the store manager (Suman - [protected]) came and informed us that the stocks are sold out. This is what was done with the customers on that day. They put the board that the Offer stocks are all Sold Out.

We had heard the reliance sales executive speaking over the phone and booking the laptops/LCS's for their friends and family. Also, i have seen a executive taking a Laptop and reserving it inside a room for her friends/family.

The managers Suman and his manager were also involved in this trading, which i refer to "INSIDER TRADING".

If reliance digital is viewing this thread then, i ask them to check the sales of Laptops on 25th Mar 2011, if any of them were sold after 3:00 PM. This is because the "Offer Stock Sold Out" board was put up and none of them were allowed discounted prices after that.

This is how the INSIDER TRADING works in Reliance Digital store during offer seasons.

Anybody in Reliance to check and investigate the matter...????

I purchased one LG LED TV from Reliance Digital (Secunderabad) on 18th Mar'11. The staff told me that the product would be delivered on the same day. However, the TV came on 19th Mar'11 with broken sealed condition. I did not accept the TV due to broken seal. The reliance digital store was contracted multiple times. Every time, they answered that they would call after confirmation from store Manager. They never contracted me any time. Still, as on 20th Mar'11, I did not received my TV.

I have bought two voltas vertis gold AC from Reliance digital on 07th March 2010. Two days after installation one of the AC is making irritating noise and it's not at all cooling my place. I have lodge the complain with Reliance digital customer care.

PLEASE BE CARE FULL BEFORE PURCHASING FROM RELIANCE DIGITAL.

Reliance Service personal at Hyderabad, are worst and unfit to install Split AC. Over and above items listed on the Carton Box supplied by Hitachi some of them are missing. Service personnel doesn't know how to connect the copper pipes and purge the gas charge. They don't even realize that air shouldn't be trapped inside the Refrigerant / Gas lines. MOST UNFIT PEPOPLE TO DO THIS JOB.

And regarding the missing items I have contacted Reliance Stores and Hitachi customer care they pass the buck on each other rather than solving the customer problem. Most unprofessional people working for two good Asian brands.

following is the summary of issues raised and until now I did;t get any solution and some how SLA was crossed and also BIG TV customer care troubled me a lot.

1. On Feb 25th 2011 at 2:20pm I gave a complaint about my setup box and Service Request No is[protected].

2. On Feb 28th 2011 at 11:40am I received a text message saying above request is closed and Rs. 175.00 charged to my account. But No one attended to my issue and it was not solved and also my account was suspended without any reason.

3. On Feb 28th 2011 at 12:00pm i gave complaint about the same and Service Request No's are[protected] and[protected].

4. On March 1st 2011, I called BIG customer care and they said it was in process.

5. On March 2nd 2011, I called BIG customer care and they said it was in process.

6. On March 3rd 2011, I got a text message saying[protected].is closed. But no one attend the issue and my problem was not solved. Even I gave land line number in case my mobile is out of coverage.

BIG TV customer care gave lot of pressure, tension by suspending my account, charged Rs 175.00 without providing the service and also deducting my account every day with out watching or using your services or channels.