Reliance Digital Complaints & Reviews

I have purchased a 345 lt samsung freeze from reliance digital visakhapatnam on 11th nov.While opening the packing at my home it was found to be in damaged condition. Delivery was done by reliance digital. After 8 days inspite of my hundred phone calls it is not replaced till now. Very bad service. I want to file a case in consumer court.
B R LENKA
VISAKHAPATNAM STEEL PLANT
MOBILE [protected]

I have relocated recently from Hyderabad to vijayawada in the monthe of July, 2010. I have contacted the customer care to do the re insatllation. The service executive came and told the dish will not work as it is unable to detect the signals..How I wonder because the same dish was working well when I was in Hyderabad. He asked me to give Rs.800 so that he can provide another dish. I negotiated to Rs.600 and he fixed the dish. This is the first incident.

Again when I shifted locally in Vijayawada on 6th Oct, 2010, I contacted customer care to re install. This time the service technician who came to reinstall without installing completely told the STB was not working properly and he told to come again the next day and disappeared. As he left I received an sms saying saying my relocation was done successfully and even there was a deduction of rs.350 from my bigtv account. When I contacted the service executive he told that STB's were not available with them. From then onwards I was frequently calling both the service executive and bigtv cust.care but of no use. Atlast they told me that I will be charged Rs.500 for the replacement of STB. I curse myself for taking this bigtv which has landed me into great inconvenience.

BIGTV Account NO:[protected] Mobile No:[protected]

Hi all,

This is to bring to kind notice of all and especially The great Mr Mulkesh ambani who comments about customer first,i had purchased a Sony 600 W Hometheatre on 9th Nov-10 and was assured that a person will call on 10th and fix appointment to install the same,none had called on 9th when i tried the contact no mentioned on bill reciept they guided me to customer care No [protected] which is pathetic it s always engaged after trying continuosly i got a lady on line then i expressed all and she took my address confirmation and committed they will take care and call me in an hor same story no call from there again i tried this was 17th time till 13th Nov -10 same story each time i call differant lady asks address confirmation and same promises,fed up with these i called[protected]/01/02 and spoke to Mr Raghu Store Incharge i believe he promised me the same will be installed by 6 PM,At last no response.so i suggest pl do not buy any goods from reliance digital the name itsel[censored] all know.

I had bought a Videocon LCD TV on the 14.08.2010 which went out of service on 20.10.2010. On making a servicing request on the 21.10.10 there were 2 instances of servicing agents coming in without any effective solution.

Reliance Digital "failed" to contact Videocon service and up to 5-6 days they gave the same argument of not being able to contact. However, I contacted Videocon on my own and they took another 17 days to expedite the procedure.

However, the replaced TV is a different model altogether. Thus begins another phase of verbal battle.

1) I bought the TV with assurance from Reliance Digital about good customer service both from Reliance and Videocon
2) Reliance Digital failed to provide any support and to add to the woes Videocon was of least help too

I regard this as complete harassment as the procedure has been delayed too far now. It is 19 days today and my issue still remains unresolved. Extremely dissatisfied with Reliance Digital & Videocon.

I have purchased Nokia 7210 on[protected] with invoice no.0022 for Rs.4263/- at reliancedigital retail ltd, maram satish central, 16-1027/105/1 to 7, muncipal colony, main road, malakpet, hyderbad and promised to get cash back of Rs.400/-. I posed gift voucher nos.3007464,65,66 & 67 through courier to reward port for redemption. I did not receive the cash back of Rs.400/- so far. kindly intimate the stage otherwise the details of delivery.

Malpractices in billing, False promises & No timely delivery / Installation - Vizag

Good day,

This is to bring to your notice about mal-practices at Reliance Digital Retail Ltd, CMR Central, Maddilapalem, Visakhapatnam.

I represent a shipping related company. On behalf of my company, I approached Reliance Digital for quotation of 2 Nos. 1.5 T Carrier ACs & Voltas Water Dispenser.
After receiving their quotation, I deposited a cheque ( HDFC, No. 38791 ) into their account details of which were provided during the time of quotation.
The commercial head, Ms. Padma Dantuluri confirmed having receiving the payment on 3rd Nov 2010. She advised me to visit the store for billing & other formalities.

Following are the complaints, I have against Reliance Digital :-
1. BILLING :-
I had requested for 2 Carrier ACs & 1 Voltas Water Dispenser. Instead of billing for same, I was billed for miscellaneous items such as Sony CD-R 10 packs, Gift vouchers ( 5000 x 6, 1000 x 3, 500 x 1 ), etc. Upon questioning them, they answered me that the bill was for 1 AC & 1 Water Dispenser only. As another AC is immediately not available, they were forced to bill such to get the exact billing amount under quotation ( i.e. Rs 80270 ). They had, during the whole process of billing, not even considered once of consulting me. When I refused to accept such bill, they offered me hand written bill. I wonder how the VAT & Service taxes are being charged / managed.

2. DELIVERY :-
I was earlier promised that the delivery would be done on 3rd Nov PM itself otherwise on 4th Nov AM. Later on, one executive Mr. Praveen informed me that they had only one AC available & other AC will be delivered on Saturday, 6th Nov AM. However, after several attempts of telephone calls & personal visits to the store, I managed to get One AC & Water Dispenser on 6th Nov PM. For the second AC, I having calling the customer care since 6th PM onwards. I called up customer care on 7th again. The staff on the other side had kept me waiting for more than an hour till finally Mr. Jagadish called up saying that 2nd AC unit will be delivered on Wednesday, 10th Nov 2010.

3. INSTALLATION :-
I was charged Rs 1500 for each unit of AC towards installation purpose. But so far, even after several complaints, no one is turning up for the installation. Installation was promised earlier on the same date as delivery date.

4. RUDENESS OF SENIOR MANAGEMENT :-
I met Mr. Phani Datla, Manager of the store. To my surprise, when I put forth all details, instead of promising me timely service, he started shouting at me in front of all other customers quoting that I cannot speak ill of the store & the performance of the staff. Also, he commented on my background “I know you Navy guys, you people are just fussy” Saying this, he just walked off without resolving the issue. This is very unprofessional of him & I believe he does not deserve the post he is presently serving. Instead of being humble & patient towards a customer, he is being disrespectful & irresponsible. This is least expected of the store manager.

Also, I had earlier purchased a Water purifier, Aqua Guard Nano RO ( Eureka Forbes ). The body of same has been leaking upon operation. Even after 3 registered complaints, no one has turned up for attending to this. It has been more than 8 days since my first complaint.

I am extremely surprised to experience such a behaviour from company like Reliance. This has been my worst shopping experience till date.
Request you to take stern action after enquiry into the matter, since I have trust in the values of the Great Pioneer who has brought this Company into existence.

Kindly find below my bill details :-
Order No : [protected].
Customer Name : ACT INFRAPORT LTD., GANDHIDHAM.
Contact Number : [protected].
Billing Amount : Rs 80270

Thanks & B/Rgds
Capt. V. Gautam
Mob : +91-[protected]

We have purchased 1.5 ton split AC from your Sec'bad outlet on 30th Oct,2010 confirming to deliver on 1st Nov, 2010 after 5pm.But the delivery did not take place and was re fixed for 3rd Nov, 2010.The same was sent around 2pm when none were available.Spoke to the branch sales executive Mehraj who promised to get it done by 5.30/ 6 pm which did not take place. Today i.e. 4th Nov trying from 11am but unable to reach either persons coming on line are keeping on hold and not reverting for half an hour and none are responsing to reply though came on line Hari; Manoj, Bharat etc.
When asked to connect BM Mr. Suresh as informed by Hari did not come on line through out. All efforts from 11am to 3.10 pm have been wasted without any solution and had stressful experience.
Surprised to experience such an behaviour from Company personnel like Reliance is undoutedly shameful for a customer to call having dealt with. Request to take stern action after enquiry into the matter, since have trust in the values of the Great Pioneer who has brought this Company into existence.

Don't buy anything from Reliance Digital, Kormangala Branch, bangalore. Mr.Santosh Kumar is the Manager who is very un-professional. He did not make delivery of the product on time as commited. When you call either phone is ringing or busy. No one will help you after paying the money.

It's their choice when they want to deliver. If you ask cancellation they would not do it any cost. You will trap once you pay money.

I went to the Reliance Digital - Bansdroni, Kolkata branch on 30th October 2010 around 11:45 AM just to about LCD TV and Home Theater.
Today being 01/11/2010 evening 8:00 PM and the above mentioned system has not been installed.
The reason for this is total miss-management, incapable and non-equipped Technicians.
I am totally disappointed and wasted my time, telephone calls and energy just for getting this service.
I would request you all to think as many times as possible before you take a decision to purchase anything from Reliance Digital.
Otherwise you also might face the same kind of situation.

We have Big TV DTH. One fine day it stopped working. We called up customer care services on for the first time. Logged complaint. Subsequent complaints were also made but each time they commited they will do the needful. One fine day we get msg that call is closed and its resolved. Also, 175 rs were charged from us though no engineer gave his service to us.
We again talked to customer care, and they promised to credit the service charge at the earliest and process the call logged. Even after subsequent calls to customer care no body turned up or gave us a call as a followup or even credited our own wrongly debited money. Even after talking to seniors 2 times and talking to customer care executive n number of times there is no solution.
Ridiculous service..... Dont know how to proceed on this...
Inshort : 8 days+ without cable service, fraud of debiting our account for 175rs, false call close, no followups,

I have purchased Electronic Products of worth Rs.31,574/- Bill No.C9898 from Reliance Digital, City Central, Mangalore on 14th Sept, 2010. I purchased the Product no:[protected]Airtel DTH Activation). I contacted more than 3 to 4 times but i haven't received proper customer service. After contacting to Reliance Digital again, then they had send a person and he told that there is no proper signal for this Product from the house. So i returned back the Product to the Reliance Digital. The Incharge Person, had taken back the Product and didnt give any Credit Note and rounded in the invoice bill that Credit Note Issued. The Incharge Person told that inreturn he would give the same worth of Gift but he didnt give and told that i can purchase other product in exchange of that same worth within 6months anywhere in India from Reliance Digital only. On 26th Oct 2010, i went to purchase the other product from Reliance Digital, City Central, Mangalore in exchange of the Product Code:[protected] but now he is asking the Credit Note, which hadn't been issued to me. The Argument went for the one hour, and saying that he gave Credit Note with Barcode and saying that it is a cash. He didnt gave me any credit Note with Barcode, if he had given the Credit Note then where is the proof of received signature of the Customer. When i asked, should i loose that Amount then the incharge person said, "Yes, U r a looser" and u have lost the money. Reliance Digital when delivered the LCD TV and Washing Machine for the same Invoice Bill, he took the signature of Delivered. Am not at all satisfied with the management, the response i got was negative. I wanna ask a question to Reliance Digital, Is this the way Reliance Digital treat a Customer? The Incharge Person not taken any action on our issue. There is no proper customer service. Kindly, do the concern on my issue.

Dear Sir/Madam,

Just chasing the Relaince and their Reward Point scheme for the unexpected delay in reedeming the reward-check on behalf of the Nokia E-63 ourchase on Sept 5, 2010.

First of all, there was no such information being told to me to attach the original invoice along with the coupons (for Reward Cheque via Travel Port), secondly there is no response from the Travel-Port team also.

And now at the end of an another month (50 plus days gone in wait..), there is no information from any of the parties. Its highly disappointing in terms of the customer service & support.

Stilll hoping, things will be sorted-out some day.

BR./Amar

Mohit,



I am very sorry to inform you that I have come across the most horrifying customer service and after sales support. At the time of purchasing the product they offer you the world but your are left high and dry once you have purchased the product.



On Oct 10 I have purchase Blackberry phone, Model No: 8520 Curve, from Reliance Digital store, Shipra Mall, Indirapuram, with a promotional offer of India Today Magazines for 2 years. Till date, nothing have happened about the promo offer.



I specifically mentioned the pathetic service because to take an update for this I yesterday went to Reliance Digital store around 8:15 pm. Here I met with Mr. Vivek Singh, before I say anything to him, his question was Mam, Do you have the bill along with you ? I told him that rite now I am not carrying the bill but I can give you the mobile no & the product serial number so that you can check the exact date when I bought the product. He told me "Sorry Mam, whenever you have bill with you I can listen to you, otherwise not. Samething he repeated in front of almost 15 customers who are there to buy/ planning to buy something from there". He even not bothered to listen my request why I am there.



Now today again in evening I am going to visit the Reliance Digital store with the bill which customer should carry so that customer can put his request in front of the concerned person because Reliance Digital is the one who in the age of technology require customer to carry everything at his end.



It will be highly appreciated from all existing customer's point of view you to be there. So that you have a look on the yesterday's footage & can decide whether the customers really deserve this type of service from Reliance.



Looking for a prompt action from your end on this.



Regards,
Paridhi Saxena

Dear Sir,
This is bring your notice that, I am a customer of Big T V DTH service, my smart card Id is[protected]. recently i have complained about my Big TV Remote and the company replaced it and they deducted Rs.200 for the same. after two days they have deducted more money from my account and my connection deactivated. when i contact customer care they admit they have deducted two times, they will refund the money after 48 hours, and i[censored] want to watch tv you have to recharge again. this is cheating sir. if these companies do like this what the poor customers do? please look into the matter immediately and make a solution...

Thanking you.

Shaji Abraham
Chempothanal House,
Thalacode P.O.
Mulanthuruthy Via
Ernakulam District
Kerala

Mob: [protected]

Sir,
Your Service department is not giving satisfaction service in Gujarat State, Anand District, Petlad Taluka, on 13th instant at @10.00 p.m. my T.V. lost signals, so I seek help of your service department who advised me to wait for 12 hours and to make complain on next day. So I registered complain on 14th at 11.15 a.m. But problem was not solved, so reminded again on 15th at 6.30 p.m. But your department cancelled old complain No.[protected] as if it is solved, But not any service engineer call and coming for lost of signal problem and noted new complain by giving new complain No.[protected] Thus they avoid us, and create proof as if they solve complain in less than 48 hours, But actually it is not so.
Hence I earnestly request your kind honour to recruit service staff, if existing staff is unable to solve the problems, otherwise name and fame of reliance will be spoiled.
Awaiting your early favourable response.

Dear Sir, we are recharge my big tv smart card no.[protected] nandeshwer nagda, by [protected]@200.00 on dtd. 07/10/10. In next day 08/10/10 my ac balance is shown zero balance We call to customer care he talk to me our service rep. come to your home for remote send so balance are laps, but no body contact to me and come to my home, we call to big tv from last one weak but no body can response to me. we are very absent and puzzled to services of big TV. pls look into complaint of this froud big TV's. We don't suggest to any person to purchase BIG TV

Regards
N. Nagda
Cell. +91-[protected]

SUNDAY, 10TH OCT 2010 RELIANCE DIGITAL HAS GIVEN A FESTIVE OFFER ADVT IN TIMES OF INDIA SUNDAY EDITION ( SUNDAY TIMES), HYDERABAD ABOUT THE FREE GIFTS ON PURCHASE OF ANY ELECTRONIC ITEMS, THE ADVT. CLEARLY MENTIONS THE NAMES OF ALL THE COMPANIES AND BRANDS ON WHICH THEY ARE OFFERING THE FESTIVE OFFCER SCHEME. BUT ON MY PERSONAL VISIT TO THE SHOWROOM AND AFTER FINALISING THE LG 240 LTRS REFRIGERATOR THEY DENIED THE FESTIVE OFFER SCHEME AND TOLD THAT THE FESTIVE OFFER IS NOT COVERED TO ANY OF THE LG BRAND PRODUCTS. I WAS VERY MUCH SHOCKED AND SURPRISED AS THE BRAND NAME LIKE RELIANCE CAN ALSO PUBLISH FRADULENT ADVT FOR INCREASE OF SALES. IF THE RELIANCE RETAIL SALES TEAM AND THEIR HIGHER UP ARE GETTING THE CHANCE TO SEE THE COMPLAINT THEN MY SIMPLE SUGGESTION TO THEM IS THAT PLEASE DO NOT MALIGN THE RELIANCE BRAND BY GIVING FALSE ADVT IN NEW PAPERS LIKE TIMES OF INDIA, OR HAVE GUTS LIKE RELIANCE MENTOR LATE DHIRUBHAI AMBANI TO KEEP THE WORDS AS MENTIONED IN YOUR FESTIVE OFFER SCHEME AT HYDERABAD.

I had asked for Samsung Monte Mobile phone but was misguided to purchase Samsung Galaxy 5 phone on 10.10.2010. I was told by the salesperson that galaxy 5 was a superior to monte. whereas galaxy 5 does not have video conferencing.When complained to the Stores manager on 12.10.2010 says he is helpless as i have not specifically enquired about video conferencing in Galaxy 5 while purchasing.

My wife (Shipra Shukla) has bought a mobile on 29/8/2010 from Reliance Digital Store at Shipra Mall, Ghaziabad, under 10% cash back offer vide invoice ref No C7095 #0041 dated[protected].

Cash back Claim Form No 3016790 (received from the Reliance Digital store) was sent to Reward Point, Mumbai (the agency suggested by Reliance Digital store, while purchasing the mobile set) through DTDC courier ref Z20519459 on 7/9/2010 after that I neither received the cash back amount nor any update on its status. It was assured to us that the cash back will come to us through courier within one from the date of documents sent to Reward Points

Till today we have not received the cheque for the Cash Back offer as promised by Reliance Digital store, while selling the mobile to us.

We did file a complaint on 11/10/2010 with Ms. Anupriya, Reliance Digital, Shipra Mall, Ghaziabad from where the Mobile set was purchased, but she told us to chase this up directly with Mumbai and refused to provide any contact numbers.

On conacting Reward Point on 11/10/2010 on phone no [protected], it was told to me that the claim has been rejected by the company as they received the form only on 16th Sep.

Therefore we are just informing you to file a complaint against Reliancedigital under the suitable section of Indian laws asking them to

1. send the claim to us without any further delay alongwith formal apology letter
2. not to cheat anyone with such type of schemes.

If need be I am able to provide the copies of the all the documents e.g. invoice, claim form DTDC courier receipt, Vouchers etc., that may be required from our side.

Thanks
Sumit Shukla

I bought a TATA Vertis AC on 17/4/2010. TIN no: [protected]. Since the first day the remote of the AC was not functioning properly. I tried calling up the service center thrice for this, yet there was no response from the store on this. After three months, I tried reaching to the customer service for AC servicing which also didnt happen after repeated calling.

I am highly dissapointed with the level of service provided by Reliance Digital.

Regards,
Iqbal Ahmed
Mob no: [protected]