Reliance Digital Complaints & Reviews

I had purchased a ceiling fan - Usha Stella from Reliance Digital (ISCON Mall, SG Road, Ahmedabad) on March 30, 2011. When I got it installed at home on April 2, 2011 by a qualified electrician it was found that it was a defective piece. It did not start on its own when switched on, it was to be given a push (blades). Even after that its speed was very low. I telephoned Reliance service centre on the phone number given on the bill. They told me to contact the Reliance Digital Store from where it was purchased. On contacting the store they asked me to contact the service centre. When i told that it has already been done i was told to bring the fan to their store and they will try to get it REPAIRED. When i said, after selling a new pc.which is defective at the time of sale you must replace it. they did not listen.
On asking for Manager I was told he comes only after 12.30 pm. On insisting that i wanted to talk to him at earliest when he came to office , my mobile number name,were noted. Not hearing from them for a long time i telephoned 4-5 times again at different intervals. Every time i was given a different excuse -he is in a meeting (what meeting at a consumer store?), he is busy, not available, etc. He never talked to me.
SO MUCH FOR CUSTOMERS/CONSUMERS ON WHOM THEY RELY FOR EARNINGS. I feel cheated. I REQUEST ALL CONSUMERS NEVER TO VISIT ANY RELIANCE STORES. THEY APPEAR TO BE CHEATS, NOT BOTHERING ABOUT CUSTOMERS, THEIR GRIEVANCES, ETC.

I purchaged USHA electrical rice cooker 2 months back from Relience digital ,Banjara hills,Hyderabad.two days later i found that cooker is not working.I informed and returned that product for service to the store.After 20 days they returned the product with out repairing at all.When i asked the store regarding the same they are not giving proper reply.till now my product did not get repaired.Can you please suggest what to do.My contact number is [protected].

On 30th March 2011 (Wed) Reliance had given offer of 50% off on selected Items on that day we had Purchased Whirlpool Referegirator 250 Ltr,we recieved Fridge on 2nd April (Sat) , but Fridge we recieved was not provided with key.Afterward we called in Reliance Digital & there was arguments with the sales staff and they said the Fridge was in Display & was not having Key & we cannot provide key after Hot arguments they accepted to give the Key.


Then we checked referigerator , but After detail checking of fridge it was found that door Gasket was in Damaged condition so we went to store to make complaint but the showroom staff members started arguing ,The store staff were knowing that the gasket was damage but they didn't inform us ,i don't know all staff members names but one of them was Ms Pornima they were not ready to accept there mistake that they had cheated us by selling defective Piece ,then sales Manager Mr Nasir Khan came he was told about the problem ,he also started arguing & told he will send Engineer but the Gasket has to be replaced & I have to bear the charges for replacing the gasket ,even after explaining that when we are purchasing new Fridge & also when we have paid extr Rs 993/- for Extended warranty why we should pay the charges, he just started arguing & told his staff to take our Complaint and tell that Engineer will come on next day and check .


Such type of behavior to customer is not acceptable & we should get free replacement of gasket

I am Hemant Singh Tokas

I have purchased 1 Cannon 1000D and 1 Voltas 2 star window AC from Ambience Vasant Kunj on 26 March 2011.

My issue is the AC was delivered to me on 27 March 2011 and the technician from reliance came to install it late night at 11 PM on 27 March 2011 and while installing the AC fan was found broken and the remote was not functional as well. As per the technician it was a minor problem. How can I accept a broken AC ? Also he didn't came with the job card with him, I had written about the defected piece and remote not working on his furniture fitting bill which is the only thing he gave to me. At mid night 12 I could not call or visit the store to tell about it. Could you please help to get my faulty unit replaced asap. As it was a gift to my mother and father.

Details of the AC purchase
Name - Hemant Tokas
TIN number / CST number - [protected]
Call number assigned for the technician - [protected]
Serial number - 4010970G10D020727
EAW code[protected]

AC - Voltas 3 star Platina 4010970

My contact details - [protected]

This is greviance regarding the Reilance Digital store in S.D Road, Secunderabad.

Reliance Digital had announced Flat 50% discount offer on 26 and 27th of Mar 2011. I had been there are 11:30 AM and booked a Laptop. We were asked by the reliance people to wait till 3:00 as their systems are not updated for the offer.

We waited till 3:00 and the store manager (Suman - [protected]) came and informed us that the stocks are sold out. This is what was done with the customers on that day. They put the board that the Offer stocks are all Sold Out.

We had heard the reliance sales executive speaking over the phone and booking the laptops/LCS's for their friends and family. Also, i have seen a executive taking a Laptop and reserving it inside a room for her friends/family.

The managers Suman and his manager were also involved in this trading, which i refer to "INSIDER TRADING".

If reliance digital is viewing this thread then, i ask them to check the sales of Laptops on 25th Mar 2011, if any of them were sold after 3:00 PM. This is because the "Offer Stock Sold Out" board was put up and none of them were allowed discounted prices after that.

This is how the INSIDER TRADING works in Reliance Digital store during offer seasons.

Anybody in Reliance to check and investigate the matter...????

I purchased one LG LED TV from Reliance Digital (Secunderabad) on 18th Mar'11. The staff told me that the product would be delivered on the same day. However, the TV came on 19th Mar'11 with broken sealed condition. I did not accept the TV due to broken seal. The reliance digital store was contracted multiple times. Every time, they answered that they would call after confirmation from store Manager. They never contracted me any time. Still, as on 20th Mar'11, I did not received my TV.

I have bought two voltas vertis gold AC from Reliance digital on 07th March 2010. Two days after installation one of the AC is making irritating noise and it's not at all cooling my place. I have lodge the complain with Reliance digital customer care.

PLEASE BE CARE FULL BEFORE PURCHASING FROM RELIANCE DIGITAL.

Reliance Service personal at Hyderabad, are worst and unfit to install Split AC. Over and above items listed on the Carton Box supplied by Hitachi some of them are missing. Service personnel doesn't know how to connect the copper pipes and purge the gas charge. They don't even realize that air shouldn't be trapped inside the Refrigerant / Gas lines. MOST UNFIT PEPOPLE TO DO THIS JOB.

And regarding the missing items I have contacted Reliance Stores and Hitachi customer care they pass the buck on each other rather than solving the customer problem. Most unprofessional people working for two good Asian brands.

following is the summary of issues raised and until now I did;t get any solution and some how SLA was crossed and also BIG TV customer care troubled me a lot.

1. On Feb 25th 2011 at 2:20pm I gave a complaint about my setup box and Service Request No is[protected].

2. On Feb 28th 2011 at 11:40am I received a text message saying above request is closed and Rs. 175.00 charged to my account. But No one attended to my issue and it was not solved and also my account was suspended without any reason.

3. On Feb 28th 2011 at 12:00pm i gave complaint about the same and Service Request No's are[protected] and[protected].

4. On March 1st 2011, I called BIG customer care and they said it was in process.

5. On March 2nd 2011, I called BIG customer care and they said it was in process.

6. On March 3rd 2011, I got a text message saying[protected].is closed. But no one attend the issue and my problem was not solved. Even I gave land line number in case my mobile is out of coverage.

BIG TV customer care gave lot of pressure, tension by suspending my account, charged Rs 175.00 without providing the service and also deducting my account every day with out watching or using your services or channels.

Sir,
APPCO MARKITING(INDIA) PVT LIMITED” at Hyderabad came to me on
12th February and explained about BIG TV and collected a cheque of Rs.2980/- on agency name and withdrawn the amount on 17th. But no response from their side till today. No reply from phone calls.
Bank and cheque details are given bellow
HDFC bank, Uppal kallan branch, Hyderabad.
Cheque no : 131832.
Please my mater and send set of box as early as possible.
I am giving Representative names and phone no.G.Siva kumar-[protected] & Rakesh-[protected] thy given office phone no as [protected].
Thanking you sir. A.M.Rajagopal, A1,303.singapoor township,pocharam,Gatkesar,RRdist

hi,

I am a Big tv Dish tv consumer with my cell no. given as [protected].

I was out of station for 14 days and came back on 11.2.11, recharged Big tv for rs.50/- but few channels was disconnected and was told by customer desk that need to recharge for full amount as it was suspended.

And again through net banking I recharged for rest of Rs.160/- where I got the reference no. for payment done to Reliance from My bank but not from Reliance which ended up in a call to customer desk again. They said its helpless until a receipt no. is not provided from big tv which has not come as SMS to by mobile.

Pls suggest me what I should do in this regard. My bank has deducted the amount from account for Rs.160/- but Big tv has not resumed by services nor giving the confirmation of receipt of payment.

Pl do the needful.

Regards
Dijesh
[protected]

01.02.2011
sir,

I have paid Rs.1490/= to Appco Group India for Big TV DTH service connection on 25.01.2011. Representative Mr.Selvam, his mobile no:[protected], assured me to install the big tv DTH service connection with in two days. But so far nobody response and install the connection. I came to know so many people paid the amount for big TV DTH connection and waiting for long time. I dont know the Appco Marketing (I) Pvyt ltd company is genuine or not. Kindly help me .

I have been taken the big tv connection recently but I am not getting the power on problem in set off box.I am informed to local office in chennai the ph.no[protected],but I am given compliants on 28/1/2011.My ID no[protected]&contact no [protected].
But I am not satisfied your servivce still noboady come from your company for attending the compliants

- BIG TV was installed in my house on 10/10/2008
- During the last week of September 2010 when I talked to your
customer care executive ( through[protected] regarding multiconnection
the following details were provided.
- (a) Multiconnection (2 tvs ) should be in the name of the
same person.
- (b) Existing TV will be called 'Mother TV' & second TV will
be called 'Child TV'
- (c) Same offer package should be taken for both TVs.
- (d) Cable connection will be given for both TVs from a
single dish through twin LNBF.
- (e) The child TV will be charged 50% of the tariff rate for
the package
- (f) Additional STB will be provided for the child TV.
- Accordingly I selected Diamond package along with 2 regional
packages (Tamil & Kannada) for both the TVs.
- I paid Rs 2000/- through Galaxy Electronics, Rajarajeshwari
Nagar on 29/09/2010 for Diamond package with 3 months free viewing.
- Mr. Prashanth of BIG TV came on 29/09/10 but installation
could not be done as he did not bring the twin LNBF. He again came back on
01/10/10 & connected the cable for the child TV from the existing dish &
installation was done.
- On 17/12/2010 , a message was flashed on the child TV screen
that free viewing will end after 10 days.
- On enquiring with your customer care[protected] I was
told that 90 days free viewing( not 3 months) was counted from 29/09/10 &
not from 01/10/2010 when the actual connection was done. Hence free viewing
will end on 27/12/10.
- I recharged Rs 500/- ( Rs300 + Rs200) to my Child TV account
on 23/12/10 & my balance on 27/12/10 was Rs 516.16 p. Balance in Mother TV
on 23/12/10 was Rs. 716.
- From 28/12/2010, it is observed that 100% charges are being
deducted daily from my Child TV account instead of 50%.
- Complaint was lodged on 29/12/2010 to customer care followed
by reminders on 31/12 & 03/01/11. Several e-mails were sent giving all the
details, but the mistake was not rectified.
- I went for multiconnection only because of the 50% offer on
the Child TV . I contacted the BIG TV officials- Mr. Jagan on email. I recd. no reply from him. Later Mr. Ratish Radhakrishna contacted me and had sent a mail saying that this offer is available for long duration packs only and the Customer service executives could inform me on this because they were ignorant. But why should I be pernalised for thier ignorance. If this offer is not provided w.e.f. 28/12/10, then I am not
interested to have the 2nd TV connection & transmission to the 2nd TV may
be TERMINATED. Seeing no response, I requested for a termination of the service for the second TV on 21-1-11. As of now they have not terminated the service but are deducting full charges. The service is PATHETIC, CALLOUS AND DISGUSTING. The bungling made by them in the last 45 days are :
1)Charging erroneously for the second service visit by the technician and then reversing the same after repeated complaints
2)No service reports provided at all either during the installation or during the two subsequent visits by the technician. Request for the same was turned down saying that they do not have this practice.
3)Request for Statement of account not provided citing the reason that they are not authorized to give. This is sought by me because of the inconsistency of the balance positions reflected in the IVRS and the displays in the TVs,
- Smart card no (Mother tv[protected]
- Smart card no (Child TV[protected]
I do not know whom to contact and escalate the issue. Kindly help.
Regards
K Vijaykumar
+[protected]
k.[protected]@yahoo.co.in

Hi, I recently purchased a Samsung Washing Machine WT9207AG( Semi-automatic) and Samsung Refrigerator Frost Freeze RT26HCLB1 (255 litres) on 1-1-2011 on Reliance Digital Retail limited, Meco House, Anna salai, Chennai Branch. While the sales person was explaining me about the product, he informed me about an offer that If I spend about Rs 15000 to 30000, I am entitled to get a free Motorola mobile from them. after billing me for Rs 25510.61. that person informed they do not have tha cell phone with them, by 4th of January they will have the cell phone at their store, but every time I call or visit the store, they say they have not received it. they ask me to come after a week, everytime I go. Its been more than 20 days since I purchased them. Moreover, the products which I purchased are not as good as what they showed me in the showroom. we are not happy with the service provided to us. I spoke to several representative in the stores named Divya, Mary. no one seem to care about it. POOR SERVICE AND FAKE PROMISES made to make sales on NEW YEAR. I am disappointed. the invoice number :[protected]. Please do the needful. They should let the consumer know beforehand about what they got and what they can do. All seem to lie just to make money on an auspicious day. I want to lodge a complaint regarding this. Please do the needful

I am Swathi Tallam, i bought Samsung LED TV series 5 on 14th January 2011. During the sale proceeds the person told us that they have free delivery as well as installation service. They didnt gave us a clue about, when they will deliver the service. I called up them in the evening of the same day, at that time they told us ki, purchase occured after 4 Pm will be delivered on the next day & no clue about the time. On the next day we were waiting for the delivery boy, no call and no intimation to us when we called them. Actually the thing is we bought TV from Inorbit store, but the delivery of any product will happen from Uppall godown. this thing we came to know after repeated callings to the store as well as a service number.
At 3 pm in the afternoon we got the delivery of TV. now again the hunting started for the installaion guy over telephone.
At first i called the stores number, they told they are not concerned about the installation & i need to call Service number for such issues.
I called the service number several times, they are very careless & reckless in answering calls also,
2 days passed... no call from the service team, i got frustated and told to the service member that, i am fed with your service, i want to return the product. He immediately answered, u need to call the stores we are not concerned with that...
I called the stores and reported the same, they dint believe that service people talked like that to the customer as if i am lying to them. Again that guy promised that it will be done by today evening, again no call.
The next day i got a call in the morning fomr the installation guy at 11 Pm. He finally came to us at 3 PM, done the task in 10 min and started pitching the sale of stabilizer for our TV. He is creating a sort of fear in us, that TV will spoil you wont get warranty on that also.. He showed him the stabilier we had for our old TV. He told, it will not be enough & u will need a new one, which is with him and it costs 2500. My dad is an Electrical Engineer, we asked the technician to have a word with my dad. He told to my father that we need to keed 500KvA capacity stabilizer for the TV, the next question my dad asked him is.. Do you know where do you need such capacity stabilizers ??? no reply from him... Then my father told they will be used in sub stations. The guy who is doing sales dont even know the specifications for the product with him... All they need is money, money and no service. The product he was piching doesnt have any logo of Reliance printed on it, may be he is illegally piching the product for his own benifit.
There is a lot of communication gap between the stores people and services people. stores people doesnt know what the service ppl say & vice versa.
They dont even have the recorded lines also for the services team, that is what ever wrongly spoken by the services team will not be monitered & punished in future.
They are very reckless are not caring at all reg their talk.
I recommend to all that never buy any thing in Reliance digital stores. I wont buy any thing there again & recommond it to my friends and family.

I had purchased nokia mobile from Reliance Digital showroom in koramangala on 14th Aug 2010. The dealer had given me a cashback offer of Rs550/- gift vouchers which could be redeemed upon sending the forms to there mumbai office(Reward Port).
The cashback cheque was supposed to be sent in 30days to my residential address. I have also communicated by mail asking for the cashback cheque. But now it is more than 4 months I have not recieved the refund cheque.

Regards
B.Arun
Claim form no:3018132

Reliance Digital, JP NAGAR, 2nd Phase gave us a defective nokia- c3 handset (LIQUID DAMAGED AND TAMPERED) on 31st DEC,2010. When we went to sort it by asking for the money back or a proper handset, they completely denied. And told us to go to the Nokia-care center , Jayanagar 3rd block. They did the same and started blaming the retail store. They were behaving as they have paid from their pocket. Moreover, the Manager of the Reliance Digital and his staffs don't have manners to behave and talk to customers. What about our money and trust then? Is this alright with them to behave like this to their customers? who paid money to buy a product from their store with all trust? Is this a new marketing tactic to fool us or are they thinking money grow on a tree?They could have handed over a new handset because it is only 4 days that we bought this and we hadn't used this even for a day. Now, We want the Indian Consumers' right forum to take care of this. So that the other individuals shouldn't be distrusted and fooled by these fake black businessmen. Please, Help us!!

Reliance digital is fooling the customers by promising 10% cashback on some of the products. I purchased a mobile phone (on 3rd sep 2010) and was given 10% cash back voucher which I submitted to the given address within a week. I was supposed to get the cash back within a month but after repeated email reminders I have yet to get the cash back. The last email from them was on Nov 17th which suggested that I would get the cheque in 20 working days however it has been more than month but I have not received anything. They have stopped responding to my emails.

Worst service 20 days no respance costemercare big tv