Reliance Digital Complaints & Reviews

I have placed my order ( reconnect Micky hairdryer ) on the 18th of Feb 2022 through Reliance Digital App. they promised me that my order will be delivered on or before 23 rd Feb. and on 27th Feb I called customer care and enquired about my order. they said that due to some unavoidable circumstances my order was cancelled and returned to the warehouse. upon asking about my refund they said that that will be deposited within 7 working days. days have passed. I keep on calling them every 3rd day, I haven't got any satisfactory reply. even today I called them and they said that process is still going on.
my order no: RDF27947937

I am an ex reliance emp and regular customer of digital and purchased all appliances. I made a purchase of lg dual inverter ac in april 2017 with extended warranty worth[protected]+10000).

The day it arrived i lodge complaint its defective not functioning properly like not cooling, motor stops working in between, swing not working, fan issue. As i had extrnded warranty these people send their resq aftdr complaining for more than thrice. And say we will repair and not replace.

They didnt send the lg team. This ac had gas leakage issue and has reflied for more than 4times. Motor defect issue replced once and complaint is open for last1 year. Now when the lg team resq team have conformed the product is defective they are offering depriciation value of 50%on the ac value which is 19k that sums 10k for warranty and 10k for the ac..

They have been saying ac is 5yrs old whereas in their system complaint is lodged and ac has not functionined for more than 6months

They have looted my 50k, their service and area manager kalpesh patil stopped answering my calls. When i mentioned i am raising it to consumer forum he even denied to give the past complaint details.

Ph no. [protected].

Hoping appropriate action from your end

I am Mary from Theni district, I buy the product of washing Machine and refrigerator product on 06.03.2022. Washing Machine delivery next day delivery and product was good. Refrigerator product not available and wait for two days to delivery told from salesman so I can wait for 2 days extra and I am a working women also so Friday only product came to delivery but I am not available in the day so I told next day will delivery so that person agreed but now I am going to office so I ask him the pre delivery within 11 clock but he came at only 1'o clock how could I able to take the product . Today working day nobody in the home I am only person at home so how I manage the time of delivery. So I am very disappointed with the customer service also.

I have purchased HP laptop of 58000 and after that when I go to billing they tricked me and make me fool they told me each and evry thing is covered under our reliance resq plan accidental plan theif plan, many more for 3 years . Then they some how give me that plan and then they give me resq plan card and then there I have read than Mouse pad, Battery, Charger not included in that . Then that time they don't cancel my plan. and after they they too charged me 924 for windows 11 os recovery which they haven't given me and make bill.

I want to cancel my resq plan and recovery software tommorow.
And please don't make any customer fool you have more money you don't understand the value of money .I've purchased my 1st ever laptop from my own money 😣😣😣

Hello Reliance team,

Order number :[protected]A
ShipmentID#[protected]A-02

Total number of products: 2
Ordered Items:
1) Kelvinator kettle KEKSM00512
2) BPL hair straightener BHSFP001

But I received only BPL Hair straightener and I didn't receive
Kelvinator kettle. But it shows that the order is completely
delivered. No refund was raised for the undelivered product.

TaxInvoice# Y[protected]
OrderID#[protected]A
ShipmentID#[protected]A-02
DeliveryNo# [protected]

Can you please take the necessary action on this ASAP?

I sent the email on the same day of partial delivery that is Jan 29, 2022. But you asked me to contact Jiomart team. And there is no response from jiomart team for the same. I know you are the back office processing electric appliance for jiomart and the same was mentioned in the invoice.
Please raise the refund for the missed product. Its already one month I waited. but till now no response

.. My. ATM Bill is generated … you will no responsible for this penalty. And I will attach the proof. With this mail . Plz resolve it till today otherwise I will take action on consumer court

I have placed an order for a laptop on 22nd of JAN and I got the order on 27th JAN but there isn’t a laptop in it, it is a shoe size box with speakers in them. Someone’s order got delivered to me and my laptop went to him(he contacted me). Reliance asked me to return those speakers saying they’ll refund my amount within 7days. But its been more than 40 days and they haven’t even initiated the refund. Why do I have to suffer for their mistakes. I need my refund initiated now.

Order No: RDF25889384

I had bought the Samsung side by side fridge from reliance with an extended warranty of 5 years, the fridge has started showing temperature issues. It's not getting cool enough in fact, the entire food has been ruined. Every time I connected with reliance customer care, I am getting no proper response. their technician has visited only once and just changed the temperature without even checking anything. I am frustrated now.

The complaint number is [protected] and logged on 2nd March.

This is the worst experience and I am never buying from Reliance ever again. I opted for an INSTA DELIVERY which was supposed to come in 3 hours, it's been 2 days and they still have not delivered my product. I paid 70k for an iphone 13 mini and the product is still not shipped. They arranged for a callback in 72 hours?????
What is this nonsense? 3 hours of promised delivery and I am supposed to wait for a callback in 72 hours??? I am on the verge of filing a case against this company

Hi team,

I have placed a product kelvinator air conditioner on Feb 28th. Order no RDF28344687. Item suppose to be delivered on 1st March. When i tried to reach call centre, they are just apologizing but not giving any update on the shipment.
I have paid upfront Rs 28, 406.
I have to say, i had the wrost exp shopping with reliance. Reliance have to learn alot from the competitors.
Hopefully they will deliver the product before summer 2022.

This is my last resort complaining in this forum. If you are not able to deliver the item, pls refund the money.

I have a warranty to change filters upto Jan 25 2022. I called Customer care for same on last week of Nov 2021 and said I am out of station and I need filter changes in Feb or March 2022. Next day I got call from Technician, he said he is not responsible for my area and cut the call. Jan 2022 I called customer care and asked for the same they said they reopen the old request and asked me to call once you reach Hyderabad.
feb 25th 2022 I called customer and said whatever happened they said ok we will exchange filters in free of cost. I didnt get any call from them later Feb 28th I called customer care they said warranty expired we wont do free of cost, I told them please check my phone log, from there side no reply

I need to take my phone log and complain on this fraud team RELIANCE DIGITAL,

Could you please let me know how to file a complaint in consumer court,

Hi Team,
I have ordered a BPL coffee maker on 06th Feb 2022 via the Reliance Digital portal (Order#RDF[protected]. I received a defective product so I have raised a replacement request(Order#RDXF[protected]) on 10th Feb 22. Customer care has promised that the product will be delivered on 18th Feb 22 or before. I have waited till 22nd Feb 22 but I haven't received any update so I have raised a complaint and customer care promised to resolved within 72hrs. In spite of multiple complaints and escalations, I haven't received any updates.

As I ordered iphone 13 on 07/02/2022 it says that your delivery will be on 11/02/22 but it didn't get dispatched till 10/02/2022 thus I cancelled my order on 10/02/2022 itself and made email to the company about the refund. They said it will take 3-5days to refund .My order no is RDF27439167. But the refund is still not initiated from their end and I've following up with the customer support from the last 15 days but they didn't care enough to refund my money. Please kindly provide my refund without fail.
Complaint no. COM01616391

18 feb cancel my order and today is 1 st march .no refund and no action taken regarding my complaint.

18 feb cancel my iphone 13 order... and Today Date is 1 st march ... 7 days policy is over ... no action is taken regarding my complaint ...

I have been purchased washing machine on 2nd feb 2022 at uppal reliance digital store
they are given defective product, same to i raised a complaint through phone and mail, they people are not responding
Please help me i have al the evidence regarding this defective item.
i am asking replace this non functional washing machine

Hello Sir/Madam,
I have received a faulty product from Reliance Digital on 19th Feb 2022, Kent authorised technician has informed them that the product is defective and can not be installed.They have taken back the product on the same day.On 19th Feb 2022 they have promised that amount Rs 18964 will be refunded to my credit card. On 20th they have informed me that they already initiated refund and it will take 5-7 working days. Today when I informed them that its already 7th day and did not get my money, they are not responding to my emails sent to cshead email id. They did not even update me in Tweet Social media handle.

Requesting you please take action and please let me get my money as soon as possible.

Please find the actual bill copy

I purchased refrigerator of Samsung 415 litres from Reliance Digital, Paldi branch, Ahmedabad on 26th January. Company informed me that the delivery will take 10 days which I said I'll manage. After repeat follow ups from my end, no date was confirmed from the company and ofcourse they didnt call or bother to update upfront. Finally after multiple follow up, they delivered the product on 11th Feb and installation was done on 13th Feb. When their representative opened the packaging he found that the door has a dent. Company informed that they will replace the product soon. Again the process of follow up started and as usual their was no proactive approach from company to deliver the product. After wait of another 12 days, company delivered product on 26th Feb. When their representative opened the packaging, product was again damaged with one leg stand broken and side of refrigerator having long scratches.

I'm fed up of the service offered by such reputed and established brand. We had been waiting for the refrigerator for so long as this is our first buy as couple after marriage but the experience has been horrendous with Reliance Digital. Now again I do not know how many days they will take to deliver replacement again and inspite of making 100 % payment one month back I'm struggling. It is shocking how the products are handled while delivering as I could notice with their delivery person not trained to handle such deliveries.

I have purchased Nord one plus mobile from reliance digital online services on 16th Jun 2021 under offer- 2000 rupees cash back on full payment from HDFC credit card.

After couple of days when i was not received any cash back, I checked with reliance cust. care and that time they said, you will get cashback with 90days. but after 90 days cash back not received.

So I tried to check with cust. care and after calling couple of time finally they registered complaint- OP01522447 on 21st Jan 2022 for cash back. After that whenever we called for an update, their cust. service representative not providing proper information, always they replied like it is in under investigation.

Now they came back today on email and stating they will not provide any cashback. They will provide Gift voucher as per their terms and conditions, but I am not ready to accept any Gift voucher. I need cash back as per their offer on that time. Also reliance digital not informed any terms and conditions at time purchase.

Till the date, this issue not resolved. Request you to please check this issue and help to resolve it ASAP.

Regards,
Mahesh Satpute
[protected]

Hi Sir i have ordered this tv on 15th Jan. And i have paid full amount. Due to poor delivery service i wanted to cancel this order. But there is no option in site to cancel this order. Then i have reached out to customer care to cancel it. They said you have to denied it at door step. I have waited for few more days and then i have denied it to door step. And now its 24th of feb but my order is not showing as Cancelled in Reliance digital site. and still struggling to get my refund of this order.

Please look into it.