Reliance Digital Complaints & Reviews

I made a payment of RS 1999/- to Reliance Digital on the 12th of Dec 2021 for wireless earphones. The product got canceled from their end, stating that it was out of stock. Upon inquiring about the refund, they assured me that I would receive my refund in 10 working days. It's been more than a month. I have called them a billion times and have run several errands to my bank to check if the refund is credited to my account, but there is still no success; this company is famous for cheating customers and not giving back their refunds, and I am afraid I am another addition to the list of customers they have cheated and looted.

Reliance order no: RDF22976162
Reference Number WHD[protected]
ARN Number[protected]

Hi i am neeraj speaking from area mall gurgaon sector 69 here i bought washing machine and it was 6:30kg of lg told me something so that mi9 cost but here i am deducting a bit more here my here But I went to talk again there is a list there Dheeraj Kumar and Rahul both of them talked so rudely and did not give any information this much.

Right now what should I do with this working machine, it is going very wrong, I was not expecting this from Reliance How is this happening and this Dheeraj Kumar who is a very rude person and something should be done about it, in this way no customer will come to Reliance.

I have purchased a whirlpool Refrigerator last year from Reliance Digital and it is still in warranty. I have registered a complain on 26th Jan and from there on 3 Mechanics have been sent by Reliance digital but every one of them is saying that your fridge has some damaged parts which needs to be replaced and it would take 5-6 days to get the parts. They are trying to delay the process because my 1 year warranty is about to end on near about 16 Feb and the fridge has manufacturing issues, the only solution is to replace the fridge itself which they are trying to delay. Registered complaints to Reliance digital in every way possible. Trying tweeting on Twitter, mailed them, even dm on Twitter but still not even a single call I have received from their team.

Purchased a gas stove on 06.02, 2022 at store .after making bill the item was not available at their inventory. Tried to hand over the defective display unit.

Left the store without getting the items and it was promised to delivered at my add. Still waiting to get the item.

Broken order aaya h return p dala to vo khe rhe h ki order broken h ye return nhi hoga

Reliance digital is an absolutely fraudulent company. The worst to get services from with a horrible customer care department.

My order number is RDF25189017.

I purchased a MacBook Air worth 85k from reliance digital. Those crooks sent me a defective laptop. They made me go to an apple store to get a DOA which is horrible. After all the running around my laptop was returned on the 23rd. Till this date I have not received a refund. I have spoken to 20 different executive and all of them give me a different timeline. They keep lying and keep delaying my payment by adding more and more time.

They are absolutely disgusting and are daytime robbers.
I would recommend never buying anything from these crooks.

I want my refund for the money you stole, reliance.

Cancelled order refund not proccessed after 20 days. I have booked a bpl hair straitner from reliance digital website on 16/01/2022. After 2 days on 18 th January, i cancelled the order due to delay in processing my shipping. At the time of order i have paid rs. 249 as the product price. Now, still today i have not get any refund. Its been completed 21 days. When i am contacting them they says, your request is in progress. My order id is:-RDF24791827.

Service request number : [protected]
order number : RDF25759956

The TV (hisense 43a71f) which was delivered to me on 24th January 2022 is defective. I request you to please replace the unit with a new one as it is still under 1 month replacement warranty or atleast repair the TV and replace its faulty panel. I’ve been under a lot if stress due to this TV and if my complaint is not taken seriously, I’ll be filing a complaint in the consumer court.

I am Shone ordered a HP pavilion laptop on 26th January 22 and till today I haven't received anything and no response from customer care Do needful action please.

My shipment not Dealivered to me, Reliance digital say, your shipment Dealivered, I completed to coustomer care, but not any help me, they say your product Dealivered bu me please help me

Its been a week since I ordered my Laptop in reliance digital and yet my product is not yet left the seller destination and its been 7 days like. Please cancel order and refund immediately and if i lost cashback offer on my card due to this purchase (7000 INR) IT WILL BE PAID BY YOU as its your issue, and I have a business to do and this delay caused me loss and even I'm not able to avail insurance from other providers as per their policy the product must be 15 or less old purchase in this case if my order not cancelled you shall provide free insurance at no extra cost

As I ordered dell laptop on 29/01/22 it says that your delivery will be on 6/2/22 till now it is not shipped thus I cancelled my order today and made email to the company about the refund.They said it will take 3-5days to refund .My order no is RDF26823577 .so please kindly provide my refund without fail.

I purchased an mobile from Reliance Digital on 29 july 2021. They offered us 2000 cash back with SBI credit card payment.
We paid with SBI credit card. They made the transaction at their end and assured us to
credit the cash back within 90 days.

Even after 6 months when we did not received cash back I raised a ticket and send a mail.

One guy from reliance digital today message me and informed that transaction was done with FBB SBI CREDIT CARD so I am not eligible for cash back.
When I went to buy mobile at Reliance Digital, they offered me cash back of 2000 that is why I made a deal. Now, they are saying you are not eligible for cashback.think i am not alone they are doing this practice with all the customer .they are making fool to the customer in the name of cashback.it should be raised in the court legaly.

My mobile number -[protected]
Name -Meet thakkar...

I purchased an mobile from Reliance Digital on 29 july 2021. They offered us 2000 cash back with SBI credit card payment.
We paid with SBI credit card. They made the transaction at their end and assured us to
credit the cash back within 90 days.

Even after 6 months when we did not received cash back I raised a ticket and send a mail.

One guy from reliance digital today message me and informed that transaction was done with FBB SBI CREDIT CARD so I am not eligible for cash back.
When I went to buy mobile at Reliance Digital, they offered me cash back of 2000 that is why I made a deal. Now, they are saying you are not eligible for cashback.think i am not alone they are doing this practice with all the customer .they are making fool to the customer in the name of cashback.it should be raised in the court legaly.

My mobile number -[protected]
Name -Meet thakkar..

Order ID: RDF26938894.

I ordered a Hi-sense TV on 31- January and it was was supposed to get delivered on 1- February. This order was to be gifted on the marriage day on 1-February. Called up toll free number numerous times raised complaints sent emails. nothing worked out and none of the Reliance reps ever reached out to me as a courtesy. after chasing so much and since there was no tracking info. pulled up ware house address and picked up the Product myself today from the warehouse at Hyderabad Location near to some village it was. i wasted 2 days of my time and fuel to go and pick up the product. looking for a compensation for wasting my time and spending money on fuel to pick up the product. request you to look into this and revert back at the earliest.

email ID: mohammed.[protected]@outlook.com

Bought pigeon cattle on 21 January 2022 and got that on 25 January 2022 and register complaint of non working product, same day. Today 4/2/22 and no response from reliance digital. Please look this matter.

I booked a printer through reliance digital website which was insta delivery/3 hours & made a payment through upi on 31st Jan evening...till its has been 3days product not delivered, invoice made on 1st Feb & same day got deliver agent number but he is saying he don't have product with him to deliver...customer care excutives don't have single informations abouts they just say to wait complaint has been raised...below msg FYR

Dear Preetham, We will be delivering your Order RDF26943942 via INSTA Delivery (less than 3 hours). Please check your email for further details. Reliance Digital received 1st Feb 11am

Your order #RDF26943942 is allocated to Grab Rider Santosh P-[protected]. Please use OTP xxxx. Track your order on https://t.grab.in/?dwHGDh -Grab

Bought mens senizerseir headphones cx150bt 2950 at Rs. But the price of is Rs 1990. I have been fooled..I was a regular customer. But today I will not buy anything bad.

I have purchased a Aquaguard Water Purifier from Reliance Digital, but the product is not working well. As per the Reliance Digital Website the product is having a manufacturer warranty of 1 year but when I approached Eureka Forbes they said that they have nothing to do with the product but Reliance Digital will provide me support for all my problems. So in this case I am cheated saying that the product is covered under manufacturer Warranty.

Another thing is that Eureka Forbes has a list of authorized online resellers of their product in which Reliance Digital is not there. So why Reliance is selling their product and forcibly making customers to take the support services from Reliance Digital when the customer has purchased the product on Eureka Forbes faith.

Now they are just making foll of me and providing some repair services and the issue is as just it was.

So now I am telling Reliance Digital to refund my money or replace the product but they are just giving me repair services.

They are cheating the customers saying they are providing Manufacturer Warranty but they are not.

Prepaid order not delivered. False tracking number provided. False reason provide for not delivering the product. Withholding & delaying refund.
Here is the summary -

23rd Jan 2022 - Order placed through Reliance Digital website. Prepaid order# RDF26042550 for two products - (1) Sony WF-1000XM4 True Wireless Earbuds with Noise Cancellation, Black and (2) BPL 0.5 Watts Yellow Deco Bulb, BD01RG0A-Y. Selling price of the Sony Earbuds is INR 19, 900 and BPL Bulb is INR 59. After applying discount code and bank discount, Total amount paid by Credit Card is INR 16, 064. Purchased against 3 EMI with 13% interest.

26th Jan 2022 - As per Reliance website, the Sony headphone was scheduled to be delivered on this date. Stays showed shipped, Arriving on 26th Jan, Carrier: DELHIVERY, tracking no[protected]. Since there was no delivery sms or email, I checked the tracking no. Here is what is got the 1st surprise, the delivery number is not recognised on the Carrier website, here is the exact msg 'COULD NOT FIND THIS ORDER WITH US. PLEASE CHECK THE WAYBILL/ORDER ID ENTERED’.

26th Jan 2022 - Alarmed by false tracking number, I contact Reliance customer service to provide an update. Also contacted Carrier to check the tracking number, Carrier company confirmed they are unable to track either.

27th Jan 2022 - Got a response from Reliance digital that order is delivered. They provided status for a previous order which was delivered on Jan 18th 2022. Is asked them to check again. From here onwards the standard msg that I have got is that they are checking. No real status provided.

27th Jan 2022 - Contacted Reliance digital Escalation team - cshead.[protected]@ril.com & BM.[protected]@ril.com. Also escalated through Tweeter. Got response through Tweeter that they are checking with concerned team.

28th Jan 2022 - Complaint no DR01560150 provided by [protected]@ril.com, Escalation support team. No real updated, requested to wait for 24 to 48 hrs.

30th Jan 2022 - received 2nd surprise, email from [protected]@ril.com updating me that order cannot be deliver due to Non Serviceable Zone. Hence return mark up has been done from Reliance, As soon as your shipment reaches warehouse your refund will be initiated and the refund for the order will be reflected within 7-10 days in the same mode of payment.

30th Jan 2022 - Challenged Reliance Digital customer service to provide a valid tracking number and carrier name. They never responded to my email. I know this is false because my zip code 560076 at Bangalore has no delivery restriction, I live in an apartments where we get online order deliveries throughout the day. Plus on the same day I got the delivery of my 2nd product, BPL Bulb. So how is it possible that the product I am chasing is only undeliverable.

21st Jan 2022 - Got a response from BM.[protected]@ril.com, this person is CEO of reliance digital and 2nd level escalation as per their website. Requested to wait as this matter has been escalated to the concern department. 2nd complaint number COM01568958 provided.

So far no credible information has been provided such as a valid tracking number. So my assumption is that Reliance Digital is withholding information intentionally. This is prepaid order. My money is at risk, plus bank will charge interest, Loan fees, GST etc if the amount is not refunded before my billing cycle. There are almost 20 back and for the email, multiple tweets, I have wasted enough time and taken stress to the extent that I didn’t get sleep at Night. I wanted to experience the Sony XM4 Headphone which is a popular product, and use it for professional work but Reliance Digital turned this customer experience into hell. I want Reliance Digit to be accountable for this misconduct and bad business practice. Willing to consider pressing legal charges in consumer court. Please help to resolve and stop Reliance Digital from exploiting customers blatantly.