Reliance Digital Complaints & Reviews

I have ordered a Apple iphone 128gb -midnight black of 74900rs on 31/01/2022 to ambala address, but due to a digit mistake in delivery address order not delivered and then their customer support team said that u have to cancel it nd order it again .then i cancelled order on 05/02/2022 after that it shows cancellation initiated in order status and as per reliance digital policies as they mentioned u vl get your refund within 3 to 7 days after cancellation but after so many call nd mailed to their team refund not completed. after 10 days they said once your product reached back to their warehouse after that they vl provide refund immediately, then i contact to delivery partner team to return at earliest nd product reached to their warehouse back on22/02/2022 evening but evn after that refund not processed till now its24/02/2022. as they replying fake promises over mails and calls by rplying that we are working on that nd all nd have patience. their intentin is not to return my money back bcz its 75000rs nd the are doing fraud. order id-RDF26932860 [protected]@yahoo.in

Good day sir,

I had placed an order for iphone 13 via reliance digital online platform order number RDF27880753 on 16th February 2002, for an instant delivery expected on 17th February 2022 for my wife's marraige gift.
But as of now I haven't received an update on my order or any timing for delivery that when it will be delivered.
On 18th February 2022 i registered a complaint regarding the same the call centre agents have three four patent words that the complainant has been escalated, highlighted or you will get a call back from our seniors.
I got married on 19th February and today is 23rd February still no update on delivery.

5th feb: Ordered Galaxy 3 wstch, paid 20990 by UPI
6TH Feb : Received mail with track id -delhivery courier.
6th feb: Complaint raised for invalid track id and lost product in transit.
6th to 10th feb: Called and mailed customer care to provide me a valid track id but no use.
10th feb: Product not delivered as assured. Raised complaint for delay in delivery
12th feb:Canceled the product as it was not delivered.
22bd Feb: Raised complaint for refund not issued.
23rd feb:, Still no refund, no mail, no communication from reliance side .

Despite repeated emails and waiting patiently for a ridiculously long time, my issues have not been resolved.

I had received a defective Eufy robotic vacuum in the second week of January and the details of which I shared with all the photos asked. I was then told that the product will be picked up and a replacement order be shipped to me.

However, the product itself took more than a month to be picked up (February 16). On checking the Delhivery website I can see that the product was returned to the warehouse on the 19th of February. However, during this entire time, I received no call or email from the reliance digital team informing me of the process. I had to keep following up every time via calls only to hear the scripted answers and no real resolution to my problem. The replacement order is still not shipped!

I’m writing this now since I have lost all patience and I can not wait any longer. I need my money to be refunded as soon as possible and the replacement product be sent to me. I have never faced this issue with any of the other online platforms like Amazon or Flipkart. They are 1000 times quicker and faster than reliance. I’m sure I’d no longer want to associate myself with reliance anymore due to this pathetic service.

If the issue doesn’t resolve I’ll be forced to approach the consumer courts since this is no small amount for me. It’s my hard-earned money and my valuable time and energy being wasted!

Kindly look into this before I’m forced to take steps that would only harm the reputation of reliance digital!

I'm Koushik, I bought sony X80j 65inch TV in mancherial store on 20 Feb 2022 of Rs 96, 732. As per your store employee intimation I used axis Bank CREDit card which is applicable for both (No cost EMI & instant discount of Rs 6000) which I got the TV at Rs 90, 732.

But now it is costing me of Rs 90, 732 with EMI processing fee of Rs 1, 000 and interest of 1.17% every month. Total around Rs 1, 00, 700.and your store employee SREENIVAS ([protected]) is saying some ### that some RBI Guidelines has applied on my transaction and no proper response from their side.

I regret to experience such problem from your esteemed company. hope it will be resolved soon.
Thanking you.

Hi,

I wanted to raise an issue against Reliance digital. I ordered a laptop of 40K from reliance digital on 7th Feb ’22 and I received the product on 9th Feb’22. The delivery was on time but the laptop was defective. So I raised a replacement on 9th Feb’22 and the return pickup was done on 11th Feb’22.

As per the Reliance digital policy after pickup it takes 7-10 days time to complete the return process. The return product reached the warehouse on 18th Feb but till now the replacement product is not dispatched.

I am calling the customer care service everyday and also mailed them regarding this but they are just saying they will resolve the issue asap but till now there is no changes on the status.

Not only this, in the time when I requested for a replacement, I received a mail from them that the estimated delivery date for replacement product is 12-16th Feb and in the reliance digital app its showing 18th Feb but till now I did not receive the product.

I am not able to understand if I will receive the laptop or they are doing any fraud.

I am need a help regarding this issue.

I had ordered a laptop backpack on 23rd Jan’22. They have supplied a wrong one. Requested for return, return pickup done on 26th Jan’22. After that no update. Customer care says return pickup Done and refund will be initiated with in 72 hours. When that 72 hours will start ?
These people need to be given a lesson.

I have ordered Casio ct-s200 red keyboard on 07 Feb 2022 (Order id - RDF[protected] as order got confirmed I got delivery date of 16 Feb 22. I kept waiting till 16 Feb 22 but I didn’t got any call or msg from reliancedigital.
So on 17 Feb 22 I contacted[protected] and he told me they don’t have any details related to my product where is it he also told they even have delivery partner details. Then he raise my complaint and told me to wait 72 hrs. Its More then 80hrs now there no single response from reliancedigital. Now I call on helpline they told me to wait more 72 hrs . They are simple extending the time to earn interest on money. Because is in stock today you can check.
But I found it fishy as there delivery terms clearly say They should provide logistic partner details as soon as he collects product.

[protected]@gmail.com

I have ordered a boat watch from Reliance digital on 8th February 2022 and it has to be delivered by 13th February but it's already been 12 days for ordering d I have not received the product. Also I have cancelled one order on 8th February for which I should have got the refund on same day but it has been 12 days and I have not got the refund. When I tried to contact the team they ensured that it ll be delivered on 13th end of day, but it was not delivered, everytime they make false promises of delivering the product and refund but not doing anything. Now they have also stoped responding to my emails.

1 Order ID: RDF27263578
2Order ID: RDF27449017

I want my product delivered and the refund along with compensation.

I have ordered a boat watch from Amazon on 8th February 2022 and it has to be delivered by 13th February but it's already been 12 days for ordering d I have not received the product. Also I have cancelled one order on 8th February for which I should have got the refund on same day but it has been 12 days and I have not got the refund. When I tried to contact the team they ensured that it ll be delivered on 13th end of day, but it was not delivered, everytime they make false promises of delivering the product and refund but not doing anything. Now they have also stoped responding to my emails.

1 Order ID: RDF27263578
2Order ID: RDF27449017

I want my product delivered and the refund along with compensation.

I ordered "Philips Airfyer", model number DBTH101 MY on 25th January 2022, online. The website has an update that it will be delivered on 27th January 2022. I have not received it yet and there is no update beyond "shipped" on the website about the status of my order. I have contacted their customer care many times and the only thing they do is raise complaints and ask me to wait for 72 hrs. The complaints team says they will ship it and I will get it in the next 3-4 days. I wait, nothing happens, I call back, and the same story repeats. They have no clue how to resolve it. I have asked them to give me another product if they don't have it, they don't seem to do it as per their policy. Please help me solve this.

I have ordered macbook air m1 256ssd 8 core CPU, 8core gpu product on 27th January 2022 from reliance digital online app and picked up it from tirupati store on 27th January 2022 evening.After 15 days when I was checking the specification I have realised they have given me wrong product.I have ordered 8 core gpu they given me 7 core gpu product.I have called reliance digital online and reliance digital tirupati store first tirupati reliance manager told we will solve your problem we will contact apple dealer regarding this and replace it.After that apple dealer told me that we only have 7 core gpu product so we have sent it to reliance but 8 core gpu was an reliance problem that's not my issue so he told to contact reliance after that I have contacted tirupati manager he told that he has given correct product as they sent as you have purchased online you have to complain online after that I raised complain they now telling we can't replace it you have to complain in 24 hours or else we can't replace it .In this way they are doing big scam one person says we have right product another person says you have to check that your problem one more person say you have to call other person and they are nicely escaping first called tirupati store manager he told to speak with apple dealer. Apple dealer told there is a error from reliance digital site.he told to contact reliance when I contacted reliance tirupati they are telling you have to complain on online store we can do anything after complaining online store in between tirupati store people call me one time they are telling we have given right product one more time they are telling you have to check the product before like that they are telling. I have attached all evidence below check it each conversation is recorded.not only me they are delivering same 7 core product to everyone as apple dealer said but misleading with fake advertisements that they are giving 8 core gpu product.buy reality they show high specification but delivering less specification products

Oneplus 9R purchased from here on 25/11/2022 and they told and the bill says that cashback of 4.12 percent will be recieved but now theyre saying there is no no cost emi and you won't recieve anything
Kindly help me out with this issue
As the management is so poor

My order ID js - RDF27117599
I have ordered iphone 13 midnight black 128 gb for 74900 on 2 feb on this reliance digital platform...estimated delivery time was 6 feb...but even 10 feb, I didn't get my order so cancelled my order on 10 feb but today is 18 feb and I didn't get my refund yet...ease refund my money

They just put on there walls insta / next day delivery which will never happen. Calling customer care I feel its information center they speak same thing what we see on app by our-self.

Just to tell us update (not resolution) minimum 48 hrs. Orders just get cancelled without our involvement. we never expect this from such big brand ...

Rdf23966810, reliance digital are scammers i ordered a smart watch, and you people sent me a defective product when i asked for replacement you people came and took it and told I'll get replacement i waited so long then when i asked for refund you asked me wait for 7- 10 days, it has been 50 days and i can't wait anymore, daily I'm emailing and calling to customer service and they are of no use, everytime they tell that they raised a complaint they will update, this is fraud and i even mailed to Level 1 and 2 team they are also of no use.

I ordered "Reconnect Headphone", model number DBTH101 MY on 25th January 2022, online. The website has an update that it will be deliverd on 27th January 2022. I have not received it yet and there is no update beyond "shipped" on the website about he status of my order. I have contacted their customer care many times and only thing they do is raise complaint and ask me to wait for 72 hrs. The complaints team say they will ship it and I will get it in next 3-4 days. I wait, nothing happens, I call back, and same story repeats. They have no clue how to resolve it. I have asked them to give me another product if they don't have it, they don't seem to do it as per their policy. Please help me solve this.

Had ordered a laptop on 19th January 2022 from Reliance Digital online application and it turned out to be defective and when contacted they demanded for DOA (Defective on Arrival certificate) from the service centre which was issued and submitted upon which the product was picked up on 30th January 2022 and a new replacement order RDXF[protected] was created which has been under confirmed status from 30th January. It was supposed to be delivered within 3rd February and when contacted again they said to wait until 7 days. Now it's been more than 13 days and still they are asking me to wait and not dispatching my replacement product after all this delay.

I have purchased iPhone 12 on reliance digital online and I keeping on calling and sending email that HDFC bank is saying it is not converted as EMI but it’s been 1 and half month issue has not been resolved.invoice it is showing converted as EMI but not reliance digital is not able to solve the problem that to keep on sending email and phone to customer care and unfortunately they are telling there is no escalation process.could you please help me resolve the issue

Name of The Company - Reliance Digital Product - Asus Laptop Date of Purchase - 12.02.2022 Under Warranty - Yes Invoice no - [protected] Model no - K513EA-L303WS Sr. No - MBNOCV16L196461 Amount paid- 45631/- The consumer said he purchased the laptop from the of the above company; and details mentioned above and after reaching the home with the product he finds that there is a crack on the screen as the company provide him a defective and damaged product . Regarding this he contact to the company but no positive response comes yet. Now he wants to lodge his grievance regarding the same. He wants replacement/ refund from the company