Reliance Digital Complaints & Reviews

I have ordered one AC from Reliance Digital app on 26th March 2022. The delivery date as promised by app was 27th March 2022. I have not received the product till date.

The customer care people are not helpfull at all. The delivery tracking system does not work.

They are making false promise that senior executives will give me a call back. But no one has called me back till date.

I am staying in Delhi, and If delivery in Delhi is taking so much time, then Reliance don't habe right to promise 2 day delivery.

Please don't make false promises. It's our hard earned money that we are paying you.

I have emailed several times, but no response. Have some courtesy guys.

Reliance Digital service is pathetic. Not expected from Reliance.

Mobile- [protected]
I have not received refund against order no RDF29062738 cancelled on 15/3/2022. I have also raised complained through customer care ref id ( RR[protected]

I have sent this mail 5 times now yet no response from your side has been received. I have also been regularly calling, customer care and all they say that they are looking into the matter since last 10 days. I am extremely frustrated with all this now and and i am forced take legal action against relaince digital for duping me of 60990 rs.

RELIANCE DIGITAL IS A COMPLETELY BOGUS COMPANY. I ordered a phone worth 60990 on 15/3/2022 (order id -RDF[protected] . I cancelled the order same day as it was showing a long delivery time even when i ordered for same day delivery. As per company policy i must have received back refund in 5 days max, which to this date 30/3/2022 i have not received . i have made over 50 calls to CUSTOMER care and all of the trained corrupt ### are only lying to refund money as and when their system will approve. i have also sent e-mail to all departments of ril and even ceo (BM.[protected]@ril.com) but all i get a reply saying that we will look into the matter. they are completely fraud only trying to loot common people . Never get into traps of online buying as all these companies are ready to loot you at any moment. Filling case into cyber fraud now. I hope someday these ### will return my money out of shame.

Sir mai product 27 /03/2022 ko prapt hua.28 ko mai return ka liya comlin Kiya. product abhi tak return nahi hua .

I bought HaierSAC1.6T5INVHSU19C-TFW5B with SO No [protected] from city mall kota store on 24mar22 and still waiting for installation. Store people are not receiving call and customer service people are also fooling.

I was told to pay 1200/- for installation which will cover everything except additional Cooper pipeline. Service engineer asked more money.

I feel this is last time I am buying from you guys better you take your product back and refund my money cz after 7 days still waiting for installation. Worst customer support experience.

They are not solving my printer repair problem and giving everytime a new problem

Given complain on 2nd March and today's is 30 March my printer is not repaired yet

Date: 30/ 3/ 2022
Complaint Redressal officer, / Area Sales Manager
Reliance digital Manager, Bikaner Raj.
Sir,
It is to inform for the necessary action and information please that we have purchased two 5 star dual power AC of the LG company, from the Reliance Digital, Bikaner. These AC were yesterday installed on 29/3/2022 by Mr. Rajat and Mr. Akram technicians of the company on wall mounting stands. One of the outer unit was not properly installed on the wall hanging stand by the concerned technical authorised installers technician, because there is electric current even when the AC is not connected with direct current supply. The electrician has ensured that there is some technical fault during the wall mounted installation of AC, which may cause serious defect and dammage in the proper functioning of the respective unit. According the electrician, technically improper installation was done by causing drilling and installation of the wall mounted stand, by means of dammaging the main there phase electric power supply line. The warranty period is of one year only. Incase any dammage occurs to the unit due to the defaulter technical installation person and improper installation, the whole responsibility would be liable on Reliance Digital concerning officials for the same. The same complaints were immediately conveyed on 29/ March/ 2022 to the present respective reliance digital Manager Mr. Keshav Choudhary, Installing technicians and Mr. Goutam Installing company authority. Incase any dammage occurs to the unit the whole responsibility will be of the Reliance Digital authorrities and proper necessary solutions should be done at the company levels by means of replacing the installation unit and further the proper installation of it, at an earliest, because it is the whole responsibility of the Reliance Digital company, Bikaner . Otherwise we have to file a complaint against the Reliance Digital company, Bikaner for the replacement, compensation and mental harrasment, for which the respective company and its authorities would be responsible in future.
Thanks.
Yours truly,
Dr. Anil Moolchandani
8-C- 3, Jai Narayan Vyas Colony, Bikaner
[protected]

Sir,
I have been trying to contact customer support team of Reliance Digital from last two month and they are not responding me well. I haven’t got my refund back yet of ORDER ID : RDF27482031.
I cancelled this order because the delivery was not on time. I have been struggling from last two months.

Chahat Mehendiratta
Order id : RDF27482031
Order name- Apple Iphone-13

I have ordered RDF[protected] Apple Air Pods Pro with Magsafe from Reliance Digital online store on 02/02/2022 and then I canceled it on the same date but instead of issuing a return in 3-7 working days, they have shipped the order on 08/03/2022.

So I called them asked about my refund amount but to my amazement, they told me that I will receive the order refund only once when the order reaches their warehouse.

So again I waited for the order (which I canceled in the first place) to reach Reliance Digital Warehouse and it reaches there on 17/03/2022 and since then I tried 100s of calls but still, the status on their website is Shipped and they are not willing to refund my money any time soon.

I've attached the Screenshot of the delivery partner and my order with this complaint.

I Laxmikant Mallinath chincholi, with regard to the above subject I was purchased symphony air cooler at your Reliance Digital @shiv ling road Bijapur-586103, worth Rs.8899/- with fully paid through phone pay timing @7.20pm dated 27/03/2022 after payment I asked for home delivery they delayed and said that after 7pm home delivery we are not delivering the product, for many times i requested to deliver the product but they denayed, actually it's a gift to my son and i informed him i bring air cooler so he was waiting for the gift .But they said we will deliver the air cooler next day i e 28/03/2022 timing morning 11am to 12 o clock any how i agreed.

Next day I was waited up to 1pm on that day they are not delivered and I called them to deliver the product saying that the person who received payment they are not informed for home delivery. After 2 times again called and waited for another 2 hours and again I called for delivery, they said sir we will deliver the product soon. Finally I was angreed at 3rd time called about the delivery of the air cooler hardly it's distance only 3to 4 km from Reliance Digital to Sai park Bijapur what type you are doing delivery, it may take time for 24 hours what you are doing irresponsible about delivering the product. Later on 5pm onwards i received the product. Here my question to Mr. Store manager/Who heads by Reliance Digital Bijapur/Reliance company that the happyness i was lost on that day I want to gift the air cooler to my son who is asked hole day, where is air cooler i am unable to answer him.

For this Delay I want compensation from your Reliance Digital. I was unhappy on that day.

Name: Laxmikant Mallinath chincholi
Mobile no.[protected]

My order number is RDF28532201 booked on 4-3-22.I have received broken headphones. So i complaint the reliance digital customer care. They agreed to return the headphone the pickup was done on next day. The tracking number id was AWB[protected] on 8/3/22.The customer care executive told me that the amount will be refund within 7 days. But till now on date 29/3/22 I have not got the return amount of rs 299/. I have given complaint on 16/3/22 complaint id is RR01690825 and again on 25/3/22 complaint id RR01720248.But till 29/3/22 I have not received my refund of rs 299/-.so refund my amount as soon as possible.

I have ordered an AC on March 26th and delivery date was 28th March however it was not delivered yet and there is no response from anyone. Did not receive the update. No one is answering the calls. Tried calling to store where I have purchased. There is no response from them. No one is picking the call. Very pathetic service I would say.

Am Mohd Ghouse Pasha, I bought Samsung AC recently 18 th of this month ...Samsung AR18BY3YATA from Kukatpally store ...which was not at all working.they are given wrong product.You people cheated me with this product.

SIR,

I brought Haier AC 1.6 ton on 26th Mar 2022 and Reliance team said that 27th will deliver and 28th woud be installation and 27th they not delivered but they conveyed that both delivery and installation will be 28th Mar 2022.

Now there is no proper response from customer support and installation guy called me and said will come and install and collected some inputs after some I called him by that time he said to me that will try to come or will send someone else. I went directly to Reliance store tirupati they said sorry for the inconvenience will send today itself. 6 PM I called Reliance customer care and there no proper response.

No response from Reliance Digital

I wasted my whole day due to this activity. Kindly do the needful

Thanks
Anand

I took a Mobile from Kukatpally Digital Store along with Insurance

Mobile Model : LG Velvet

Purchase Date : Mar 14 2021
When i purchased the mobile i did not get any instruction from Reliance Store Sale man.
and on the Purchase bill the sale team update his personal Email on my mobile Bill (Attached)

Query :

My mobile got broken and since i have Mobile Insurance i...

I have recently purchased jabra elite 75t truly wireless buds from reliance digital online for Rs6999 and I got the delivery today opened the box and the right bud was dead I.e not working not turning on at all I have raised a complaint with ticket no PR01726683 KINDLY help get my refund or replacement

I ordered(Order-RDF[protected] Kodak 40' TV set on Reliance Digital on 15th march, TV package delivered on 16th and installation service person came on 17th march. When he opened TV box on that time remote, manual batteries, TV stand not available in box. All accessories mentioned that include in package when I ordered but wasn't. I sent mail regarding same issue to Reliance Digital and request for resolution as soon as possible but till yet issue not resolved. Still I m chasing daily and they are delaying in service. Request you to please do needful as early as possible.

I had purchased apple I phone 13 in 9th march 2022 from reliance digital store Kolar Road Bhopal I want duplicate copy of invoice...

Hi
I bought a Whirlpool refrigerator in the month of March 4th 2021 from Reliance digital - Trichy, Tamil Nadu, India - 620018
My fridge stopped woking by end of dec 21 within 10 months of purchase. I have raised a complaint on Feb 6th which was within the warranty period. Initially there is no response for my complaint. After making 3 to 4 calls someone inspected and said its motor fault then he left and dint response for a week. After several time of calling he came and changed the motor but not worked . still problem continued.
Again after several times of calling almost after a month again service person visited and changed the motor for the second time. Again no use. Problem continued.
I tried calling all the available service people the used to response that they will solve the issue immediately but will not return.
literally i used to call them daily. but no response.
finally On march 18th 2022 again i called the store manager and he assured the he will resolve the issue by changing the motor for the 3rd time.
On 20th march 22 the motor got changed for the 3rd time. this time also no use. till today the same problem continues.
Yesterday we called the service person and informed the problem. He came with new topic that the board had to changed.

I have never faced such an worst sevice for any of my product.
Highly disappinted with the product. Continues problem within 10 months of purchase due to manufacturing defect.

No more physical and Mental strength to follow with the defected product which i purchased.
I request you to kindly replace with the new product.

regards
Dhivya