Reliance Digital Complaints & Reviews

Cheap fraud sale. We were mis-sold a product by including an insurance cost which we did not ask for. The cost of the product quoted to us was 52000 INR and after reviewing the bill, the bigotry gets exposed.

Reliance Digital stop employing fraudsters as salesmen. Also, the ac sold to us is faulty with half the features quoted not be I present and also makes a rumbling noise. Also, lot of mishap during the sale. We had to wait in your shop for almost 3 hours hungry as your incompetent staff were figuring out some random technical stuff as they made some wrong swipe from our card

I purchased a voltas beko dishwasher and when the technician unboxed it same day, we found a big dent on dishwasher. The technical report was submitted the very next day and was approved. But then no update on replacement. Called customer care several times and they saying the replacement order will be generated at the internal team convinience. They dont have any SLA or timeline when the defective product will be picked up. And then they...

Hi,

I want to log a complaint against reliance digital & reliance resq warranty service. I purchase a "Lenovo Laptop" Model No. - Legion 5 82AU004KIN from reliance digital 4 months ago, last year in december 2021. I've also purchase the reliance resq warranty from date - 7/12/2021 and expired on 6/12/2024, all document are in pdf files. But my laptop waranty card is showing that (Start Date: 16/09/2020 and End Date: 15/09/2021/09), how this possible? If I purchase my laptop in 07/12/2021. All proof are in pdf files that i've been attach in this complaint form.

In addition to above complains, i've also issue in my laptop, that my laptop battery is not running more than 30 minutes. What all this happing in you're company? I think you all are fooling people showing that your laptop has been warranted from this date to that date. But when the customer is checking his warranty date, the company is showing that you laptop warranty has expired.

If you'll not take any action for my complaint, i want to file a case of cheating customer and making them frustrated and stealing money from us. This is my hard work money, please take action on reliance and Lenovo company.

Regards
Pushakar Srivastva
Mob. No.:- [protected]
Email ID:- [protected]@GMAIL.COM

On 22nd March 2022, I have booked Two Air Conditioners worth
Rs/- 114000. No response from the store and all false promises are made by Reliance Digital ( KU X ROAD, Hanmakonda ), air conditioners are delivered after 10 days of booking, still haven't been installed in spite of Free Installation services as quoted while booking.

I want to cancel my booking with reliance digital and request for refund as soon as possible.

I had cancelled my order on 16th March 2022 but the refund is not processed even after 20 days, raised complaint on customer care but nothing happened. Every time I call they ask to wait for 72 hours. Here is the complaint no RR01723348.
Please Rufund my money.

As I ordered Kelvinator Water Heater on 09/03/22 it says that your delivery will be on 14/3/22 till now it is not shipped thus I cancelled my order 17.03.22 and made email to the company about the refund.They said it will take 3-5days to refund .My order no is RDF28835666 .so please kindly provide my refund without fail.

I purchased an blue star 1.5 ton split ac on March 24, 2022which was to be delivered on 25th march, 2022. However, even after registering a complaint on high priority on 26th March, 2022, the product wasn't delivered.

It is 2nd april, 2022today and my product still hasn't been delivered. The status is showing 'INVOICED' since day 1.
I have called the customer care service each day for an update, but the only solution they give is 'Wait for the product'
My order I'd - RDF29611547

I purchased the air conditioner from Reliance digital, Prestige shantiniketan mall, whitefield, bangalore on 28/03/2022. The installation charges of 1400 INR has been billed then. The sales executives verbally promised installation within 48 hours. Upon calling they also raised a service ticket #[protected] on 31/03/2022 . However they aren't responding over call anymore or sending technician for installation. This created distrust on Samsung and causing trouble in peak of summer. Additionally my wife is pregnant and thus the need is amplified.

I have bought an LG Invertor AC from Reliance Digital Kukatpally, Hyderabad.
They promised free installation with in 48 hours after AC delivered to Shipping address. AC got delivered on 27th March . Not received any call with 48 hours and on 3rd day i have visited store personally since they never pick the phone (called more than 100 times some times it ring or some time we will get beep sound but the end your phone will be never answered)...

I have ordered one AC from Reliance Digital app on 26th March 2022. The delivery date as promised by app was 27th March 2022. I have not received the product till date.

The customer care people are not helpfull at all. The delivery tracking system does not work.

They are making false promise that senior executives will give me a call back. But no one has called me back till date.

I am staying in Delhi, and If delivery in Delhi is taking so much time, then Reliance don't habe right to promise 2 day delivery.

Please don't make false promises. It's our hard earned money that we are paying you.

I have emailed several times, but no response. Have some courtesy guys.

Reliance Digital service is pathetic. Not expected from Reliance.

Mobile- [protected]
I have not received refund against order no RDF29062738 cancelled on 15/3/2022. I have also raised complained through customer care ref id ( RR[protected]

I have sent this mail 5 times now yet no response from your side has been received. I have also been regularly calling, customer care and all they say that they are looking into the matter since last 10 days. I am extremely frustrated with all this now and and i am forced take legal action against relaince digital for duping me of 60990 rs.

RELIANCE DIGITAL IS A COMPLETELY BOGUS COMPANY. I ordered a phone worth 60990 on 15/3/2022 (order id -RDF[protected] . I cancelled the order same day as it was showing a long delivery time even when i ordered for same day delivery. As per company policy i must have received back refund in 5 days max, which to this date 30/3/2022 i have not received . i have made over 50 calls to CUSTOMER care and all of the trained corrupt ### are only lying to refund money as and when their system will approve. i have also sent e-mail to all departments of ril and even ceo (BM.[protected]@ril.com) but all i get a reply saying that we will look into the matter. they are completely fraud only trying to loot common people . Never get into traps of online buying as all these companies are ready to loot you at any moment. Filling case into cyber fraud now. I hope someday these ### will return my money out of shame.

Sir mai product 27 /03/2022 ko prapt hua.28 ko mai return ka liya comlin Kiya. product abhi tak return nahi hua .

I bought HaierSAC1.6T5INVHSU19C-TFW5B with SO No [protected] from city mall kota store on 24mar22 and still waiting for installation. Store people are not receiving call and customer service people are also fooling.

I was told to pay 1200/- for installation which will cover everything except additional Cooper pipeline. Service engineer asked more money.

I feel this is last time I am buying from you guys better you take your product back and refund my money cz after 7 days still waiting for installation. Worst customer support experience.

They are not solving my printer repair problem and giving everytime a new problem

Given complain on 2nd March and today's is 30 March my printer is not repaired yet

Date: 30/ 3/ 2022
Complaint Redressal officer, / Area Sales Manager
Reliance digital Manager, Bikaner Raj.
Sir,
It is to inform for the necessary action and information please that we have purchased two 5 star dual power AC of the LG company, from the Reliance Digital, Bikaner. These AC were yesterday installed on 29/3/2022 by Mr. Rajat and Mr. Akram technicians of the company on wall mounting stands. One of the outer unit was not properly installed on the wall hanging stand by the concerned technical authorised installers technician, because there is electric current even when the AC is not connected with direct current supply. The electrician has ensured that there is some technical fault during the wall mounted installation of AC, which may cause serious defect and dammage in the proper functioning of the respective unit. According the electrician, technically improper installation was done by causing drilling and installation of the wall mounted stand, by means of dammaging the main there phase electric power supply line. The warranty period is of one year only. Incase any dammage occurs to the unit due to the defaulter technical installation person and improper installation, the whole responsibility would be liable on Reliance Digital concerning officials for the same. The same complaints were immediately conveyed on 29/ March/ 2022 to the present respective reliance digital Manager Mr. Keshav Choudhary, Installing technicians and Mr. Goutam Installing company authority. Incase any dammage occurs to the unit the whole responsibility will be of the Reliance Digital authorrities and proper necessary solutions should be done at the company levels by means of replacing the installation unit and further the proper installation of it, at an earliest, because it is the whole responsibility of the Reliance Digital company, Bikaner . Otherwise we have to file a complaint against the Reliance Digital company, Bikaner for the replacement, compensation and mental harrasment, for which the respective company and its authorities would be responsible in future.
Thanks.
Yours truly,
Dr. Anil Moolchandani
8-C- 3, Jai Narayan Vyas Colony, Bikaner
[protected]

Sir,
I have been trying to contact customer support team of Reliance Digital from last two month and they are not responding me well. I haven’t got my refund back yet of ORDER ID : RDF27482031.
I cancelled this order because the delivery was not on time. I have been struggling from last two months.

Chahat Mehendiratta
Order id : RDF27482031
Order name- Apple Iphone-13

I have ordered RDF[protected] Apple Air Pods Pro with Magsafe from Reliance Digital online store on 02/02/2022 and then I canceled it on the same date but instead of issuing a return in 3-7 working days, they have shipped the order on 08/03/2022.

So I called them asked about my refund amount but to my amazement, they told me that I will receive the order refund only once when the order reaches their warehouse.

So again I waited for the order (which I canceled in the first place) to reach Reliance Digital Warehouse and it reaches there on 17/03/2022 and since then I tried 100s of calls but still, the status on their website is Shipped and they are not willing to refund my money any time soon.

I've attached the Screenshot of the delivery partner and my order with this complaint.

I Laxmikant Mallinath chincholi, with regard to the above subject I was purchased symphony air cooler at your Reliance Digital @shiv ling road Bijapur-586103, worth Rs.8899/- with fully paid through phone pay timing @7.20pm dated 27/03/2022 after payment I asked for home delivery they delayed and said that after 7pm home delivery we are not delivering the product, for many times i requested to deliver the product but they denayed, actually it's a gift to my son and i informed him i bring air cooler so he was waiting for the gift .But they said we will deliver the air cooler next day i e 28/03/2022 timing morning 11am to 12 o clock any how i agreed.

Next day I was waited up to 1pm on that day they are not delivered and I called them to deliver the product saying that the person who received payment they are not informed for home delivery. After 2 times again called and waited for another 2 hours and again I called for delivery, they said sir we will deliver the product soon. Finally I was angreed at 3rd time called about the delivery of the air cooler hardly it's distance only 3to 4 km from Reliance Digital to Sai park Bijapur what type you are doing delivery, it may take time for 24 hours what you are doing irresponsible about delivering the product. Later on 5pm onwards i received the product. Here my question to Mr. Store manager/Who heads by Reliance Digital Bijapur/Reliance company that the happyness i was lost on that day I want to gift the air cooler to my son who is asked hole day, where is air cooler i am unable to answer him.

For this Delay I want compensation from your Reliance Digital. I was unhappy on that day.

Name: Laxmikant Mallinath chincholi
Mobile no.[protected]