Reliance Digital Complaints & Reviews

We have purchased samsung air conditioner from reliance digital, central square mall, Vadodara on 10.01.21 with other electronics items. After installation it is running for 2 days only, we have made complain in Reliance digital for that and they are Not able to resolve our problem, they have suggest us for change the pipe line because of gas likage, we have also change pipe line by own expense but Same problem in air Conditioner persist. After 5 months follow up they are ready for Replacement Of air conditioner on 30.06.21 but still it is not replaced. After that we have visited showroom they reply still your approval not done so we are waiting for Your approval. Since last 8 month We have made so many complains At reliance Degital showroom, Vadodara and also by mail continues to Samsung and reliance digital but still my problem not resolved. (SAMSUNG support team reply us that you Have purchase air conditioner from reliance digital so They will provide service to you) Sir i need refund for all products which i was purchased from Reliance degital because No service, no responsibility and no response. Very poor and unsatisfactory services provided by reliance degital.

I wanted to buy a Samsung Galaxy Watch Active 2. I visited Relience store on 26th July 2021 and got to know about an offer of getting 2500 cashback on it's purchase. I tried buying it from there but was unable to do so due to some payment issues. They told me that there is some issue with their payment gateway. They told me that I can order from their website and place a pick at store order from there and I'll get the watch with that cashback offer. They placed the order for me on EMI using my credit card. Now they told me to wait as now they were facing some issues in creating my bill. I waited for at least 2 hours in there showroom. After all this they told me that now I won't get any cashback as samsung has cancelled that offer one day ago. So after tirelessly waiting and spending half of my day and charging me ₹17500 they told me that I won't be getting any cashback of ₹2500. They told me I have two options. Either I can buy the watch at ₹17500 or I can return the product and get the refund in my account(they assured me that I'll get it back in my account). So I chose the return option. Since then it has been 1.5 months and still I've not got my refund. The bank has started charging me the EMI for something that I don't even have. Since then I've called the customer care multiple times. They always told me to wait for 7 working days. I waited and still got nothing. Now they keep on telling me that I have to wait for 72 hours and I still haven't got anything. One time their executive told me that I will get refund in the form of store credit. Now why would I take that? I bought it because I was getting an offer which your salesman after charging me the amount refused to give it to me. He should have told me before charging me that I won't get any offer. Now after returning the product he assured me that I'll get the refund back in my account. But one of your customer executive told me that I will get it in the form of store credit.

My order Number: RDF15226441

I'm also attaching a screenshot below for your reference.

Costumer care is useless

Reliance digital is cheating by giving discount and selling damaged products I brought boat aavante speaker on 10 August 2021 it worked till one month and not getting on costumer care is not responding

We purchased (SAMSUNG Galaxy TAB A) for my wife (Alka Sharma) on 20 Sep 2020, on that day Reliance Digital give insist me to buy mobile repair contract with Rs. 1109/- price, we buy this contract and pay them.

Unfortunately on 30 July 2021 our TAB screen was cracked, than we go to Reliance Digital Moradabad store and told the matter, there's people said that ( aaj service man on holiday kal aana or parsoon aana, kabhi unki tabiyat theek nahin or kabhi or koi bahana) with this behavior 20- 25 days gone, than we shouted to the person than he said that (ye complaint yahan se nahi hogi apko online kerna hoga or jo detail online wale batayen wo daal dena), than we do the same. Also again he charged 999/-. we also paid this amount.

after some time mail come that your claim is declined, you should be inform in 7 days... we shocked after listen this... because (main toh 1 month se communicate ker raha hoon)...

Now reliance digital and his online complaint team not listening...

Please Help us...

Our Invoice No. : T[protected]
Dated:[protected]
from : Reliance Digital Moradabad
customer Name: ALKA SHARMA
Mobile: [protected]

Please help us... we don't feel that Mr. Mukesh Ambani Team done such type of fraud from us.

हमने 20 सितंबर 2020 को अपनी पत्नी (अलका शर्मा) के लिए (सैमसंग गैलेक्सी टैब ए) खरीदा, उस दिन रिलायंस डिजिटल ने मुझे रुपये के साथ मोबाइल मरम्मत अनुबंध खरीदने का आग्रह किया। ११०९/- मूल्य, हम इस अनुबंध को खरीदते हैं और उन्हें भुगतान करते हैं।

दुर्भाग्य से ३० जुलाई २०२१ को हमारी टैब स्क्रीन टूट गई थी, जब हमने रिलायंस डिजिटल मुरादाबाद स्टोर में जाकर मामला बताया, वहाँ लोगों ने कहा कि (आज सर्विस मैन हॉलिडे पर कल आना या परसून आना, कभी उनकी तबियत ठीक नहीं या कभी या कोई बहना) ) इस व्यवहार के साथ २०-२५ दिन बीत गए, जब तक कि हम उस व्यक्ति से चिल्लाए नहीं कि (तु शिकायत यहाँ से नहीं होगी आपको ऑनलाइन करना होगा या जो विवरण ऑनलाइन वाले बतायें वो दाल देना), तो हम वही करते हैं। साथ ही उन्होंने फिर से 999/- का शुल्क लिया। हमने भी इस राशि का भुगतान किया।

कुछ समय बाद मेल आता है कि आपका दावा खारिज कर दिया गया है, आपको 7 दिनों में सूचित किया जाना चाहिए ... यह सुनकर हम चौंक गए ... क्योंकि मैं तो 1 महीने से कम्युनिकेशन केर रहा हूं।

Please help us... we donot feel that Mr. Mukesh Ambani Team done such type of fraud from us.

Dear Team,

I have purchased HP Laptop 15s-fq2535TU from Relience Digital online store on 29th June 2021 and it was delivered to me on 3rd July 2022 (Order ID- #RDF[protected].

PFA for invoice and the email Trace for DOA certificate

I have received a defect product which had given me issue from the Day 1 it self. I have contacted Reliance Digital for the same but I was suggested to contact HP.

The investigation was going on for more than a month and all kind of resolution has tried to provide but apparently the issue didn't resolve .

Finally it was sent HP Service Center and product has been declared as DOA (Defect on arrival)

Requesting you to immediately take action and arrange return of the product for me ASAP. I am completely against of Replacement option because I don't want to suffer again. I need the order to be returned and refund the complete paid amount along with some additional benefits.

You can reach me on [protected].

Thank you,

Manisha

I have complaint about my non functioning RO on 15 August...
My product is in extended warranty of Resq, still no action is being taken even after lapse of 25 days...
It's a basic essential thing as water and I am facing intense hardship...
Please take urgent action or I will seek penal action...

It has been 4months yet the reliance repair service agent is saying that the repair is going on. When Called they give a date and say that your Ace will be done on that date and be installed this has been many time since 4month yet not installed, please help

Received a scratched trimmer and some hair in the trimmer blades.asked for a replacement.please do the needful.
Order id: RDF1811148

I purchased a HP laptop on 16 August for which there is an offer of a laptop bag at Rs1. I received the coupon code from your team on 30 August and placed the order using that coupon code.

Order has been cancelled by your team without intimation on 4 September and the next day returned the amount of Rs 1 to my account. I was tracking the shipment from the day I ordered the freebie and it was showing to be delivery on 4th September and on 4th September it got canceled without any reason.

I contacted the Customer care, CShead about the incident and as expected there is no satisfactory response from them.

Customer Support responded that they will not provide the bag as the order got cancelled due to technical issue and the provided coupon code is valid only once. He told that they will not provide new coupon code neither carry case that was promised while purchasing the laptop on offer.

If you are unable to give the laptop bag @1, why it is displayed on the product page while ordering the product. Why you have sent the coupon code.

Unfortunately this offer is still displayed on the product page of website and app.

Could you please deliver the laptop carry case which was promised as an offer while purchasing the laptop or provide a new coupon code to order again which will not be cancelled by your team or by Technical issue.

Regards
MRADUL MISHRA

I ordered a product online from reliance digital it was pre paid. I did not receive anything but it showed that order was delivered. I am disgusted. Order Order RDF17921934. Need strict action soon please

Date of incident: September 02, 2021
Oneplus buds z.
I have to try to order the buds z (September 02, 2021)while order I choose up method for payment.
And I have paid the amount through UPI but it's showing payment unsuccessful.
so I have contacted customer care they said it refund in 48 hours.
But I do know what they will do, kindly help to refund the amount from reliance digital.

it will be refunded in 48 hours?

I have attached proof for your reference.

kindly do needful.

I have purchased a Havells plush steam iron on 13 th August from Reliance digital store and they have sold a defective piece and when I have complaint them about it they have told to contact the customer care and when I have complaint to Havells customer care they have sent their executive but after taking iron two times also it was of no use and the iron wasn't repaired so plz don't buy product with them as they are selling cheap and damaged products

Reconnect tv 32 inch smart
Lines come
Model number: 32H3282S
[protected]DFAL01337

We have bought a Havells water purifier from Reliance Digital, Sarjapur Road and unfortunately Relaince Digital people came for installation instead of Havells people(Don't know why Havells din't come for installation).They installed a poor quality pre filter ( paid amount for this) and this was broken twice.They came and told us they will install another one and they din't come up for 10 days.Worst service From Relaince Digital.Don't buy any product from them.Its a kind request for every one.

I have purchased MacBook Air M1 on 15 th July 2021, got delivered on on 19th July 2021 on 23rd July 2021 found defective so written mail with screen shot .They replied and asked for DOA .so I have traveled to Bangalore for apple store.and on 27 th July shared DOA .replacement generated and pickup for defective product happened on 7th Aug 2021 .since then there is no proper update every time call or mail reply came “ Dear Customer, br...

Laptop purchased on 13th August, 2021 along with it there is a offer for Re.1 coupon code for laptop complimentary bag even after 15 days of purchase, tried calling customer care multiple times but issue not yet resolved.please kindly do the needful at the earliest

We bought this item last week itself and get installed two days before only. We noticed a big problem with this product as the door handle is broken. Kindly try to fix this problem by tomorrow ASAP as this is affecting our business too because we have supplied this to our buyers. We want the item should be replaced with the new one.

Regards
Venus Enterprises
Mobile: [protected]
Email ID: [protected]@gmail.com

We bought this item last week itself and get installed two days before only. We noticed a big problem with this product as the door of the refrigerator is not getting closed properly. Kindly try to fix this problem by tomorrow ASAP as this is affecting our business too because we have supplied this to our buyers. We want the item should be replaced with the new one.

Regards
Venus Enterprises
Mobile: [protected]
Email ID: [protected]@gmail.com

I purchased a Laptop from JAMSHEDPUR retail shop on 20.08.2021. Which model is HP 14S dq2535TU. My budget was around 50000 plus two thousand. I visited your shop to buy model HP model 1110. When I asked about latter model, sales man said this model is not there. But he showed former model. I asked him price and he said it 57799/-. I asked him any discount because i.e. freedom offer or else. That was disclosed only around billing moment. I asked him to give mouse and adjust with offer and one macafee antivirus too. But instantly he changed the topics and start convincing to buy policy assurance for one more year and constantly canvassing to do so and later join showroom manager too for same task. Immediately I clarified with my kins and friends not to take assurance. This total exercise for assurance policy around 15 minutes at last I denied that offer. My brain totally mesh up.
Afterward RS 1500 offer was adjusted with two my requisitioned articles and one mobile body guard which was no way in my indent. Because my interest to buy a laptop at optimal price including mouse and anti virus.

Now why Iodge this complain. Because knowingly or unknowingly body guard pushed my indent. Already I was sufficiently puzzled and my brain at that point of time no analyse what the article they intensonally pushing.
I asked salesman even manager to return that optional article. But noway any favour from him.

In above episode, my statement when one customer approach salesman to buy laptop his responsibility to deal what customer looking for, not selling assurance policy.
Secondly, case of mispresentation entirely dealing nowhere mentioned body guard of mobile but lastly included without our sufficient approval.
If that RS. 600 had I saved I could use to buy some reference book for my son who is in STD XI.
In fact salesman motive to maximize money tapping from customer court.
At last I want to return Mobil body guard. I hope this information when go to your perusal obviously will be executed.
With positive response is solicited in fast track.

With deep regard
M N MANDAL
[protected]