Reliance Digital Complaints & Reviews

Sir i had booked the phone on 21st i got the phone but i did not get the cashback i paid with Kotak's credit card i sent you the screenshot:

I purchased an HP laptop (Model no - HP-15bs616TU) from Reliance Digital Store in April 14 2018 and the sales person asked me to get an extended warranty by Resq of 4 years by paying extra amount of INR 4000 approx. When I enquired about the details, they said that I will get home pick up and drop in case the laptop is broken. I also checked the same mentioned in official website and care plan booklet. So, I purchased the warranty from Resq...

I oderded 32" TV & amount deducted from my account but in Reliance digital app shows payment unsuccessful & I have called & complaint to customer care but they told everytime amount will refund . Still not get my amount . Please help me to refund my amount ..

I have an odererd 32 " TV payment deducted from my account but in Reliance digital app shows order unsuccessful, customer care executive everytime they told it's takes time to refund 3-5 days.
But still I'm not get my refund amount .

I purchased a washing machine from reliance digital, Bangalore i was supposed to get a cashback of 10% after 3 months from 12th Aug'21 to till now 26th Nov 2021 I haven't received cash back this a big problem with lack of customer service responsibility, Please take as high priority and get it done.

Store: Site No. 1, 2 and 3, Sy No. 75/B, Windsor, Bannerghatta Main Rd, Hulimavu, Bengaluru, Karnataka 560076

Amit
[protected]

I am reaching you for the issue which happened last Saturday at Noida (Logix mall -Reliance digital store) related to transaction [protected] done by HDFC ATM debit card, ref attachment,

Since due to some issues and misinformation given by sales executive, we decided after discussion with the store manager and Nitin (TL) and Dhanesh (Sales Executive) that EMI transaction done on sat 19 Nov need to revert and void and the reliance store will raise a request to HDFC bank to void and revert all related financial charges including amount + interest + GST, etc.

I have been in touch with Nitin (TL) and Dhanesh chauhan from the same-store to follow up on the same, but I have no visiblity for action taken by store

But every day I am getting a text message from the HDFC bank which shows that still they have not voided the transaction and they might going to impose interest and other charges as well, I have already forwarded those text messages to Nitin (TL) and Dhanesh.

Kindly help here, since void transaction requests need to be raised from the store, kindly include me in the mail as well so that I could have a reference, Please provide any reference or void receipt which I can show to the bank that no purchase was made and these EMI transactions need to be VOID.

Kindly help me to resolve this issue.

My order number is AWB [protected]
I ordered a laptop on 17 nov 2021 and paid the money .i got message that it will be delivered on 22 November but it doesn't happen then they message that it it will be delivered on 24 nov but they don't deliver the order . And there is no update on website also they are saying to wait for 3 more days . But due to delay my work is stopped . please solve this issue fast. Allready 11 days late.

I had buyed my samsung air conditioner 5 star in reliance digital in vengikkal, thiruvannamalai tamilnadu . The sales man told that rs.2000 cash back after 3 months on from purchase date still i did not received my cash back .The company simply blaming the customer in the name of cash back please consider my request and make the payment of my cash back as soon as possible .

Rsspected sir/ madam
As I have previously complained regarding the washing machine return. Reliance digital has cancelled the machine on Sunday 21 November 2021. But the Samsung wooble washing machine is still be not taken by the store. It is still in our house I request you to please take back the machine and provide us with the cancellation documents. It has been stressful for us, because we are not getting speedy disposal of our grievances.
Hoping for your positive response.

I am customer of Reliance Resq 546989 which is covering for Reconnect washing machine which was purchased in March 2018 from reliance digital showroom, Jamnagar Gujarat.

Recently I have issue with washing machine where spin (pulsator) was not working properly, however drum and motor is working fine.

Hence I logged service request thru customer care on 16th November Resq service I'd [protected]. Service engineer (Ramzan) from J V enterprises visited on 18th Nov after verification washing machine confirmed that pulsator is not working, he mentioned part to be replaced.

On 20th Nov service engineer (Vijay) from J V enterprise confirmed requested spare part was received and will be installed. After opening the pulsator from washing machine he mentioned that spare part damage will be chargeable to customer being physical damage of plastic part (outer line), spare part price INR 1, 275/-. Refer attached pulsator photo where the plastic damage is happend is nothing to do with the functionality of washingmachine but the center part was worn out which is metallic part.

Service engineer also mentioned if they replace the pulsator it will be charge back to them by reliance as plastic part damage won't cover.

Refer attched photo of pulsator where the center gear tooth was worn out and video of pulsator connecting rod with gear tooth.

I discussed Resq customer care and they mentioned to visit reliance digital showroom in jamnagar, I have taken damage pulsator part and explained to Resq helpdesk personnel (ketan) and his manager, they have acknowledged my query and discussed withe service provider. After discussing also the conclusion was it is physical damange Hence won't cover under policy.

I believe physical damage and ware & tear is different, because the center part was worn out which is metallic part of pulsator. I don't agree with the physical damage term. Also refer attached Resq contract where it is been mentioned that contract doesn't cover washing stand, water inlet pipe, plastic pipe and body cabinet.

But actual damange part was metallic part in pulsator.

I need solution at the earliest and replace of pulsator as part of contract at free of cost.

I have ordered bosch washing machine model name waj2846sin eco silence drive at tirunelveli reliance on 14 11 2021. But i have received waj2846sin vario inverter model. So i visited the showroom and make a query in this regard
but the manager reply to me jn a rude manner. So i am very much disappointed . So pl return our money get back the piece.

I have ordered one washing machine on[protected]. But becuase of Reliance digital's technical issue two same products were placed at the same time. My money was debited for both the products. Order no. RDF21807859 has delivered to me. Please cancel one product (order no.- RDF[protected] immediately and please give my money back. I called many times to yout customer care. But no any good response from your side.

This is very bad performance from Reliance Digital. I expect very good service from your company but you are loosing customer belief.

This issue is not resolved from Reliance digital side. Any transport person is not called me till today for delivery.

Why it is required to transport the product you can directly cancel the order ?( one product is already delivered to me)

This is wasting my time and money.

Message from JM-RERESQCC

On my mobile receiving messages from almost last 2 years, saying contact this person for service. not sure of this hence writing here, is it by mistake or intentionally, someone taking undo advantage of showing call attended or so.

Any way herewith asking Reliance to take corrective action and stop this. Average 4-5 messages, daily receiving. Today almost 20 messages received.

For ex. today before 10 mins received a message, CRMSO:[protected], asking to contact someone someone at Erandwane, Pune, Maharastrra (Not putting complete address and full details from overall perspective)

I hav ordered LED KODADK 32' TV on 13 November 2021, the product was delivered next day and reliance technician came and opened the product but that is completely damaged on same day he has taken photos and said I will raise the complainant on this and you will get the replacement product.
Today is 21st November 2021 I did not get my product .
And I called to customer care number [protected] and l clearly said I am going cancel my product why because customer care person said I need wait for another 1 week .
Please help me on this. If today or tomorrow I will not receive my product I will going to cancel my product.
One thing I will clear you if the product is republished then I will go the consumer court.
If I order product through online it will recieve next day only why because reliance know they are sending the dameged product to customer ofter that reliance will republished old product and it will be delivered to customer.

I ordered 2 water heater and paid online with RIL digital online, delivery date given as 8th Nov, but not delivered, complaint raised. RIL raised return and replacement order and given me new delivery date as 17 th November, but again failed to deliver my items, every time when I send mail to customer care and ceo, I got only mail says sorry for the inconvenience, but not yet delivered.

मैंने दिनांक[protected] को Relince Digital, राजा बाज़ार, पटना से Aquagard Blaze ख़रीदा था ।[protected] को Diliver किया और उसी दिन installation करते समय product ख़राब निकल गया जिसके लिए मैंने शिकायत की तो मुझे कहा गया, आपका प्रोडक्ट बदल दिया जाएगा अभी इसको वही रहने दीजिए । आज दिनांक[protected] हो गया है और अभी तक कोई सुनने वाला नहीं है ।
आपसे विनती है मेरा पैसा वापस कर दिया जाए या फिर मेरा Aquagard Blaze बदल दिया जाए । अन्यथा मुझे कोई और कदम उठाने पर मजबूर ना करे 🙏🏻

We purchased TV in reliance digital which was delivered next day but for installation we had to call multiple times the showroom and customer care, only after a week it got installed .
They fixed the TV not in proper manner, they have drilled the hole not in correct line but up and down, so the TV is placed not in correct shape it is tilted.
We purchased TV for our anniversary, but installation itself did not take place as mentioned time and when it is performed they are not doing in correctly.
Our happiness in purchasing the TV has been lost due to these issues, no commitment is kept .

Had booked home applicances like tv., refreigerator and washing machine from reliance digital, shoba city mall, trichur, kerala, vide invoice no. [protected] & [protected] dt, 10.11.2021 ( tech expert id 60383311 &[protected] and paid a down payment amount of rs. 17306.00 (balance amount arranged from bajaj finance ) vide cheque no. 000015 of kotak bank of trichur city. The above instrument deposited by your accounts and finance dept. Realised on 15th nov. 2021 (as per the message received on my mobile). Even though your above shop refuseed to deliver the white goods stating that the same has not been cleared and the delivery will be effected only next tuesday i.E. 23.11.2021.. Under the circumstances, if you fail to deliver the goods tomorrow i.E. 18th november, 2021, can i go for a refund for claiming the loss through consumer court ?

Visit the store but staffs are not professional and their no knowledge that how to behave with a customer
I suggest they should be trained future or should be punishment their job.

I've placed order for an iPad yesterday morning and then I cancelled it after 2-3 minutes since I read a lot of negative about reliance digital online
It's been more than 24 hrs and till now I've not received any refund
I want my money back as soon as possible
It was a very amount
I don't want to be kept waited