Reliance Digital Complaints & Reviews

We have bought havells water purifier from reliance digital and they told next day people will come for installation.Unfortunately, reliance digital people only came.We have bought the filter from them and they have installed and went away.After 2 uses the filter box started leaking and at some point it bursted spilling water all over.When we called the same guy he told its due to the high raise apt pressure will be more.He installed another...

Hi, i have placed an order for which the money has been deducted but order not placed.

I had placed an order for a set of speakers, a bulb and a Google home mini on August 20 around 6:30pm. The amount got debited from my bank account, but it says payment unsuccessful. I was about to gift this to a person today and now it's pretty much ruined. Please refund this ASAP. It's a pretty big purchase amount for me. My order id is RDF17580675

I am order Two mobile phone 28/07/2021, but i cancelled both order at 28/07/2021

1- Order No-RDF15449403
2-Order No-RDF15430835
TOTAL ORDER VALUE-14998

Till Date i am note gate my Refund plz help

Hi sir/madam, i, Mr.Ravi.M bearing Credit Card in Kotak Bank now i am buying phone at reliance digital store but the card is not approving so i could not process my transaction here

I have purchased reliance induction stove from reliance digital. The product is not working now. Hence I have submitted the product in Reliance Service Center. Since it has been 45 days I didn’t got any update about repair and also the person who has taken not letting my phone at all. I totally not satisfied with reliance product and service. That is the reason I am raising this complaint

As per above subject line we purchased Surface go Laptop 3 (Product serial no[protected] since day one it's not working and last 14 days, I visited your Reliance Digital GT Store Jaipur s on almost daily basis ( 8 times ) and spent time with your technical expert who sale me this product drop the product for proper repairing. Now without using a single day of laptop after taking so much time, store team suggested and said that your lodge complain to Microsoft site and asked for replacement.

This is very bad and lethargic services and very worst experience with such large digital store.

Kindly support and guide to protect my rights under consumer protection act.

I had bought a 8kg 1400rpm IFB washing machine on Sunday August 15th 2021 and had paid full amount. They delivered the wrong product (6kg IFB washing machine) on Monday since then we are trying to get it exchanged by calling store people they have been saying wait for and we will give your product And then never respond. It’s been 4-5 days now I have no hope if store people can help. Kindly need help to get my product which i paid for else refund with interest .
Store: reliance digital ground & first floor municipal no 622, khata no 322, 80 feet road, Vinayaka layout, Nagarbhavi 2nd stage Bangalore 560072

HORRIBLE EXPERINECE!! Purchased iPhone 11 on Dec 25, 2020, order id : RDF08722699 having an offer of 5k cashback post 120 days. It's been 8 months since then but haven't received any cashback yet.Now the customer care executive says that the cashback can not be given as order contains 2 items.but in reality one item was a freebie which was automatically added to cart and was mandatory in order to place the order.
EvenT & C on reliance digital website doesn't have anything like this two item story they told.
Link to the T & C and link to the product :
https://www.reliancedigital.in/content/Iphonehdfctnc
https://www.reliancedigital.in/apple-iphone-11-128-gb-green-without-earpods-and-...⇄

This is regarding Sharp PS-920 150W High Power Portable speaker. I purchased on dated[protected], TAX Invoice No. D06V[protected] through supplier- RRL Digital Sultanpur NDC, Reliance Retail Limited Industrial Plot No 1, Village Dadri toe Jhajjar HR 124103. for further detail please see attached bill.
PROBLEM - Mic was not properly working, so I register complaint and they replaced it on dated 24-01-21, TAX Invoice No. D06V[protected].
Now facing second time same problem is with product. is this product manufacturing defect or your product quality is not up-to the stander.
Today this product is under warranty so this can be replace easily. but if the same problem occur after one year who will be responsible.
please do the needful ASAP.

Have a Extended warranty contract No [protected] for my washing machine LG 7KG FULLY AUT TL. I registered a complaint With Reference no: [protected] on 4th Aug 21.

I would like to bring to your notice that my issue is still not fixed. Engineer from LG visited my home and did some alterations to the machine after which the machine started working for which I paid a service change of Rs 590; however on the very next day it started showing the same "PE" error.
The Very next day an engineer from Reliance visited and diagnosed that there is a part which needs to be replaced. Since then I have been following up with the LG engineer and you guys over the phone. Every time I am getting fake commitments, that part will be replaced today or tomorrow.

It's been more than 14 days however the issue is not fixed yet. This kind of collaboration of support was never expected from a service provider like you. If a customer has to face so many hassles then there is no point covering the product under EWC specially from Reliance.
I will ding you down on the quality and work advocacy platform. Also never recommend anyone to take the extended warranty support from you guys. I am also planning to use social media platforms to create awareness among Indian customers, not to take extended warranty support from reliance.

I purchase iPhone 12 from savings on 15 august, I received mail and message for confirmation that I received my order in three hours, suddenly I got messaged that my order is cancelled, how it is possible when I am not cancellation this, in message said due to sudden out of stock my order is cancelled . How it is possible if phone is not in stock how can my order be approved and money got debited from my account? It is not 100 rs order, 80000 rs is big amount for me . After this I received call from reliance store that due to some technical problem your order is cancelled from our side, please do the order again . Are you serious ??? Due to your side technical problem why I suffered . And if you got payment in your account so why I wait for my order or money ??? customer service person said to me wait for 2 days 24 hour or 7 working days for your money...it is joke or what ...this is not expect from reliance...I never experienced this type issue from any other big stores. I purchase iPhone from reliance because reliance is big name but today my mind is change this how your customer service treating customer ...wait for your money we can't do anything...refund ho jaayega???? If you facing any technical issue in order than why customer suffers for this ...please resolve issue...and please improve your customer service...80000rs is a big amount for people it's not a joke.please resolved this issue, amount is too big for it's my all savings...

I ordered earphone online from application on 12-aug with insta delivery option. Deliver boy visit my home with a parcel on the same day but didn't deliver the parcel as he was saying I have to give him an OTP which was not received on my number. He insist me to cancel the order I tried but option is not available in the application. Now order status is reflecting returned in the application but I received a bill receipt on mail that my order is delivered at my home. I am trying to call and mail daily to them but not getting any satisfactory reply from them in order to get my product or refund. Delivery boy did some fraud and they are not able to fix.

Hello i have ordered jiofi and received a internal defective piece and i returned for refund more than 8 days gone no refund issued ... RDF15779787

I have purchased
Sony HT-RT40 600 watts Real 5.1 Channel Dolby Digital Tall boy Soundbar Home Theatre System(Bluetooth, NFC, Dolby Digital)
on[protected].

My tall boy speakers are not working. I have given complaint on[protected] and requested for replacement .

still now no response from reliance . keep on following customer care .

no response .

please take action

order id :RDF16433479
mobile number "[protected]

If there is anybody reading this, please DO NOT BUY FROM RELIANCE DIGITAL. Not only have I been sold an out of warranty, three-year-old laptop which is not even under my name, but I also am not even receiving any reverts from the company. Whatever you do, do not buy from reliance digital, there are always other options....

Hi,

I have purchased Sony Smart TV from Reliance Digital store in Pimple saudagar, Pune on 18 October 2020. I have used an HDFC debit card for one time full payment. I was told that I would get the cashback of Rs. 2000 in my bank account.
After multiple follow-ups, I haven't received it yet. Today when I visited the store, an executive in the store mentioned that there is no cashback but points would have been redeemed on my account, which would have expired in November' 2020.

Points redemption clause was never mentioned to me during purchase. Today, they mentioned nothing can be done now.
Could you please look into the issue?

Store address:
Address: Ground Floor, No. 5/2, Avenue Plaza, Rahatani Rd, Prassana Colony, Pimple Saudagar, Pimpri-Chinchwad, Maharashtra 411017

Regards,
Rahul Ghosalkar
[protected]

Placed the order on 6th August. Received the delivery on 7th August.
Water is pouring out when in pump mode and not cooling.
Official email complaint raised on 7th August
Official phone complaint raised on 10th August
We have not received any call, any technician, any resolution for the refund request.

Spoken to Aalia, Jyothi, Pavan and few other agents from your call center.
Spoken to Aftab, Krishna and few other agents from your escalation team.
Everyone has one single pitch - in 3 days technician will come and provide a resolution. And everytime it increases by yet another 3 days.
In this age of customer service and competition, very disappointed that Reliance Digital has a poor services team and totally inefficient process to handle customer requests. Your team is not able to see the customer compliant and we have to repeat everything. Someone closed the compliant number and they dont see anything in their system. Not sure if you even have a proper system in place.

I recently had an issue with my dell laptop and so I called Dell customer service. Upon calling them, I was told that the laptop I am using is not registered under my name, is out-of-warranty, is over three years old, and is refurbished. This is highly concerning because I was told by Reliance digital that my laptop is brand new and covers an international warranty. Since I am currently not in India, I cannot even bring this issue up with dell. This is very stressful as I expect reliance digital to have better ethics. My laptop is essential as I am a college student and I have recently been told by Dell that my laptop is not even registered under my name.

Hello,
Greetings of the day!

I have bought this laptop on this date 02/07/2020 on this time one year warranty was not updated. After few month my laptop working very slow and frequently hanging.
So I went to the lenovo service center, but they have told warranty has not updated.
There they have ask to send laptop invoice and serial number and ask to consult to reliance digital also.

In the shared mail ([protected]@lenovo.com) I have already shared my invoice and serial number but still they have not updated the warrenty.

Then I went to reliance digital and share the problem. Then reliance digital have taken my invoice and they told that they will forward the invoice to lenovo.

Then again I went to Lenovo service center their they have asked me to go reliance digital again, then they checked warrenty is not updated.
And at last I go reliance digital they have formatted my laptop but still the issue is happening and the laptop is working very slow and hanging.
So I want to return/replacement for this.