Reliance Digital Complaints & Reviews

This is regarding Sharp PS-920 150W High Power Portable speaker. I purchased on dated[protected], TAX Invoice No. D06V[protected] through supplier- RRL Digital Sultanpur NDC, Reliance Retail Limited Industrial Plot No 1, Village Dadri toe Jhajjar HR 124103. for further detail please see attached bill.
PROBLEM - Mic was not properly working, so I register complaint and they replaced it on dated 24-01-21, TAX Invoice No. D06V[protected].
Now facing second time same problem is with product. is this product manufacturing defect or your product quality is not up-to the stander.
Today this product is under warranty so this can be replace easily. but if the same problem occur after one year who will be responsible.
please do the needful ASAP.

Have a Extended warranty contract No [protected] for my washing machine LG 7KG FULLY AUT TL. I registered a complaint With Reference no: [protected] on 4th Aug 21.

I would like to bring to your notice that my issue is still not fixed. Engineer from LG visited my home and did some alterations to the machine after which the machine started working for which I paid a service change of Rs 590; however on the very next day it started showing the same "PE" error.
The Very next day an engineer from Reliance visited and diagnosed that there is a part which needs to be replaced. Since then I have been following up with the LG engineer and you guys over the phone. Every time I am getting fake commitments, that part will be replaced today or tomorrow.

It's been more than 14 days however the issue is not fixed yet. This kind of collaboration of support was never expected from a service provider like you. If a customer has to face so many hassles then there is no point covering the product under EWC specially from Reliance.
I will ding you down on the quality and work advocacy platform. Also never recommend anyone to take the extended warranty support from you guys. I am also planning to use social media platforms to create awareness among Indian customers, not to take extended warranty support from reliance.

I purchase iPhone 12 from savings on 15 august, I received mail and message for confirmation that I received my order in three hours, suddenly I got messaged that my order is cancelled, how it is possible when I am not cancellation this, in message said due to sudden out of stock my order is cancelled . How it is possible if phone is not in stock how can my order be approved and money got debited from my account? It is not 100 rs order, 80000 rs is big amount for me . After this I received call from reliance store that due to some technical problem your order is cancelled from our side, please do the order again . Are you serious ??? Due to your side technical problem why I suffered . And if you got payment in your account so why I wait for my order or money ??? customer service person said to me wait for 2 days 24 hour or 7 working days for your money...it is joke or what ...this is not expect from reliance...I never experienced this type issue from any other big stores. I purchase iPhone from reliance because reliance is big name but today my mind is change this how your customer service treating customer ...wait for your money we can't do anything...refund ho jaayega???? If you facing any technical issue in order than why customer suffers for this ...please resolve issue...and please improve your customer service...80000rs is a big amount for people it's not a joke.please resolved this issue, amount is too big for it's my all savings...

I ordered earphone online from application on 12-aug with insta delivery option. Deliver boy visit my home with a parcel on the same day but didn't deliver the parcel as he was saying I have to give him an OTP which was not received on my number. He insist me to cancel the order I tried but option is not available in the application. Now order status is reflecting returned in the application but I received a bill receipt on mail that my order is delivered at my home. I am trying to call and mail daily to them but not getting any satisfactory reply from them in order to get my product or refund. Delivery boy did some fraud and they are not able to fix.

Hello i have ordered jiofi and received a internal defective piece and i returned for refund more than 8 days gone no refund issued ... RDF15779787

I have purchased
Sony HT-RT40 600 watts Real 5.1 Channel Dolby Digital Tall boy Soundbar Home Theatre System(Bluetooth, NFC, Dolby Digital)
on[protected].

My tall boy speakers are not working. I have given complaint on[protected] and requested for replacement .

still now no response from reliance . keep on following customer care .

no response .

please take action

order id :RDF16433479
mobile number "[protected]

If there is anybody reading this, please DO NOT BUY FROM RELIANCE DIGITAL. Not only have I been sold an out of warranty, three-year-old laptop which is not even under my name, but I also am not even receiving any reverts from the company. Whatever you do, do not buy from reliance digital, there are always other options....

Hi,

I have purchased Sony Smart TV from Reliance Digital store in Pimple saudagar, Pune on 18 October 2020. I have used an HDFC debit card for one time full payment. I was told that I would get the cashback of Rs. 2000 in my bank account.
After multiple follow-ups, I haven't received it yet. Today when I visited the store, an executive in the store mentioned that there is no cashback but points would have been redeemed on my account, which would have expired in November' 2020.

Points redemption clause was never mentioned to me during purchase. Today, they mentioned nothing can be done now.
Could you please look into the issue?

Store address:
Address: Ground Floor, No. 5/2, Avenue Plaza, Rahatani Rd, Prassana Colony, Pimple Saudagar, Pimpri-Chinchwad, Maharashtra 411017

Regards,
Rahul Ghosalkar
[protected]

Placed the order on 6th August. Received the delivery on 7th August.
Water is pouring out when in pump mode and not cooling.
Official email complaint raised on 7th August
Official phone complaint raised on 10th August
We have not received any call, any technician, any resolution for the refund request.

Spoken to Aalia, Jyothi, Pavan and few other agents from your call center.
Spoken to Aftab, Krishna and few other agents from your escalation team.
Everyone has one single pitch - in 3 days technician will come and provide a resolution. And everytime it increases by yet another 3 days.
In this age of customer service and competition, very disappointed that Reliance Digital has a poor services team and totally inefficient process to handle customer requests. Your team is not able to see the customer compliant and we have to repeat everything. Someone closed the compliant number and they dont see anything in their system. Not sure if you even have a proper system in place.

I recently had an issue with my dell laptop and so I called Dell customer service. Upon calling them, I was told that the laptop I am using is not registered under my name, is out-of-warranty, is over three years old, and is refurbished. This is highly concerning because I was told by Reliance digital that my laptop is brand new and covers an international warranty. Since I am currently not in India, I cannot even bring this issue up with dell. This is very stressful as I expect reliance digital to have better ethics. My laptop is essential as I am a college student and I have recently been told by Dell that my laptop is not even registered under my name.

Hello,
Greetings of the day!

I have bought this laptop on this date 02/07/2020 on this time one year warranty was not updated. After few month my laptop working very slow and frequently hanging.
So I went to the lenovo service center, but they have told warranty has not updated.
There they have ask to send laptop invoice and serial number and ask to consult to reliance digital also.

In the shared mail ([protected]@lenovo.com) I have already shared my invoice and serial number but still they have not updated the warrenty.

Then I went to reliance digital and share the problem. Then reliance digital have taken my invoice and they told that they will forward the invoice to lenovo.

Then again I went to Lenovo service center their they have asked me to go reliance digital again, then they checked warrenty is not updated.
And at last I go reliance digital they have formatted my laptop but still the issue is happening and the laptop is working very slow and hanging.
So I want to return/replacement for this.

I have ordered a boat 131 earbuds and payment got unsuccessful but Money got debited & order not placed.
Contacted the customer care and they said it will be credited in 48 hours but no still refund not credited

We have been procuring electronic items in bulk from Reliance Digital, Gangtok for quite sometime. TVs, Laser Printers, Sound Bars, ACs, etc. and all of them in good numbers.
3 Hitachi Inverter Split AC 1.5 Ton were procured out of which 2 were for our Server Room which needs 24 Hours cooling to maintain ambient temperature. One of them went faulty within a week and it has been now 2 months that the same has not been addressed.
One AC is running part-time to ensure the Server Room is functional. Unskilled technicians come and they do not even know where the fault lies. Reliance Digital has been taking shelter of the prevalent Covid-19 excuses.
God knows what ResQ is or what their efficiency level is but one can surely judge their competence when things do not get addressed for 2 months.
This obviously clears the dust in establishing what Reliance Group is like and how customer centric they are.
Purchases were done by Luminary Enterprises.

I purchased blurstar AC in reliance with 1+2 years warranty, I am facing problem from Date of purchase of this split AC, problem not rectified till date and now, ice forming in indoor unit, no cooling, sound in indoor and outdoor, this repairing will continues till my two years warranty ends, so please kindly take necessary action and help me

I placed order with Reliance Digital (RDF[protected] on 14th July 2021. The same was dispatched through hopeless courier partner (Delhivery) on 15th July 2021 and was supposed to reach by 18th July on Pune address. But could not get delivered till 7th Aug 2021.
However, upon several followups, complaints raised, the courier company finally admitted that the shipment was lost and same was intimated to Reliance Digital and me via email.
On 7th Aug Reliance Digital sent mail confirming the process initiation for refund. However, they are not turning up.

I am writing this mail to raise concern over unavailability of Jio Wifi Dongle in your store and as well as online. It's been almost more than 6 months and still there is no stock available in our pincode (401101).

I have ordered a Lenovo tab 8505x on 29th july 2021 and payment got unsuccessful
Money got debited
Contacted the customer care and they said it will be credited in 10 days
still refund not credited

Recently i ordered a oneplus nord ce smartphone which costs over 22999₹
. I ordered it on reliance digital app. I ordered it on 31st of july. After 2 days they called me and said your delivery will be delayed upto 48 hours. And then after 2 days they once again called me and said your product cannot be delivered due to non deliverable issues. So they automatically cancelled my order . I asked for my refund . They said they have initiated my refund. Then they said that it would take 5-7 days to get my refund. But till now i haven't got my refund. I payed my money through credit card. Today i called them and they said that it would take 7-10 days... They keep on extending.. I need my money back.. Please help me to get my money back.

Order id :RDF15669896

I ordered Boat smart watch on Reliance Digital App, Online.
Received this smart watch with damaged "Inner Packing".
The outer packing was good but inner one was totally damaged.

On raising this issue to Reliance Digital customer care, they denied to replace the product. Why should I use a mishandled product?

I am not even asking for refund, I just want replacement.

I purchased a Samsung washing at reliance digital store . I cancelled my order due to a 10 days delay in delivery. So, to get my money back, they asked me for a Id proof of mine and the my father's as product registration was done on my father's name . They asked me to sign on some documents which probably are empty . So, I want to know what are the documents used for this procedure . So, I can make sure that my signature and Id proof are not used for any suspicious actions .