Reliance Digital Complaints & Reviews

Need ebill since original bill printing is fainting

I had ordered HP laptop from reliance digital e-store on 17th of July (Order no- RDF14805097. I received my laptop on 23rd July. The product I received was damaged. I immediately called customer service and sent them an email Next day I again I called him however they didn't know anything about the complain. They raised the complain again it is been 4 days I dont have any update whenever I call customer service they keep on repeating that they dont have any update. I need a replacement or a return. I can be contacted on [protected]@gmail.com or [protected]

I had cancelled an order on 27 july2021 which was ordered on same day due to delivery date issue.
Please refund my money. It is a huge amount for me and I need the money urgently. The order id is RDF15234037

I ordered a ps4 and already made payment.but they never delivered it.i want to cancel the order but both customer care and reliance store people have not answering my calls and emails.

Complaint number : C[protected] / [protected]
registered on 10 Jul 2021
under RESQ warranty
ph:[protected]
LG tech came to house, he told that reliance have failed to pay for the part before so they won't repair the TV unless they get an email from RESQ Team. Its been 3 weeks and RESQ team kerala have told that its for TL approval and he needs to send. TL says that its service center that needs to send the email. I am stuck between. You call center has no view to complaint registered in RESQ APP. They keep creating new request. As a customer this is nightmare. Help to get my TV repaired.

Its has been 2 months since I bought my Ac and could not use it initially it was installed in 15 days after buying and then it is having fault and not cooling. Four o[censored]s are sleeping in one room from last 2 months. Also I am continuously doing a number of follow-ups for my request through all channels but in vain. This is becoming a cause of mental harassment and also a reason for fight and distress in my family. I put my hard earned money in this product at a time of peak summer season in the month of May 2021 to bring happiness in my family but instead of happiness it interrupted our usual normal life. The peak summer season is all going in these mail/telephonic conversations and follow ups for my request for repair. With regret I am saying that this is the worst experience I have come across and that too from one of india's biggest brand Reliance.
Considering all the above factors, this product is of no use for me now as the summer season is almost gone and my AC is still faulty, Please take this product back and refund my money as soon as possible.
Hope this request will be processed on high priority and in some limited time period with out further follow up.

I had cancelled an order on 16 july2021 which was ordered on 14 July2021.
The confirmation email of my order cancellation said that the money will be refunded in 7 working days. But the 7 working days have already passed and the money is still not yet given back to me. The mode of my payment was through debit card. Customer care are still telling me to wait but the money is grave importance to me right now. the total amount I paid and the amount to be refunded is Rs.57600/- . It is a huge amount for me and I need the money urgently. The order id is RDF14679442

I have purchased dell laptop from reliance digital v3s mall delhi..i have been told by mr. jai( sales person)that it is 0% 6 emi's and no charged would be levied on these emi's which is clearly mentioned in slip which is being generated after swapping my hdfc debit card in reliance digital. But now i have charged emi with interest and the sales person mr. jai and senior mr. samsher has no answer for that...they only say" what we can do, it is bank charges".
this is very horrible that reliance digital is selling product by telling lie to the customers..plz look in to matter and take appropriate action.

I had purchased apple airpods pro from reliance digital online on 15th july and got it delivered on 18th july but the product is faulty. i have tried multiple times by calling and sending many mails to them but am not getting any response from the team. Please help me with the refund and return of the product.

This is really terrible. When the order was placed, they said that order will be delivered the next day. On the day of delivery, the delivery guy called and said we cannot deliver at your address. The customer care executives did nothing but gave fake assurances that order will be delivered, now they say they have cancelled order on our request.
Highly unprofessional and unethical

Dear Sir

I have purchase a power bank from Reliance Digital, Magnetto Mall Raipur on 07/09/18. They told the product is in offer and have waranty of 3 years. My product is not functioning and now when I check for replacement, they are telling there was never such waranty offer.

Please help.

Gautam Kumar
Register number on bill: [protected]
Current contact number:[protected]

These people are making fun of the service it's been 3 days since I had raised a query regarding laptop that had gone faulty against an extended warranty and still they haven't even come to pickup the laptop it's frustrating to be here at other end with a faulty laptop

I purchase many items from relince digital because of trusted companies but now a days I had very disappointed because I purchase whirlpool refrigerator buy frome relince digital and not working properly I complain 25/06/2021on relince digital .two mechanic came and replaced a part and charged Rs 2500. And go back but refrigerator not working . I call 20-30 times on local reliance digital customer service mobile no [protected] and mechanic mobile no [protected] but call not received even I call daily 2-5 time but call not received. What can I do sir please 🙏 sir not lost your trust in public.

Dear sir,

I have purchased HP laptop on 21/06/2021 from reliance digital aundh pune. Store has given bill in the name of Janardhan where my requirement is to change it to "Wipro limited c/o Janardhan Jadhav" but the store is not helping in this regard. Customer care said he has updated it and it is process, but store is saying it cannot be changed.

Please intervene and provide me modified bill. Bill is attached...

I purchased a HP laptop on 10 July for which there is an offer of a laptop bag at Rs1. I received the coupon code from your team on 14 July and placed the order using that coupon code.

Order has been cancelled by your team without intimation on 16 July and returned the amount of Rs 1 to my account.

Sent mails to Customer care, CShead and as expected there is no response from them.

Contacted customer care and got response that they will not provide the bag as the order got cancelled due to technical issue and provided coupon code is valid only once. He told that they will not provide new coupon code neither carry case that was promised while purchasing the laptop as offer.

Contacted the showroom that sent the invoice for the laptop carry case and cancelled the invoice after 5 minutes and refund the amount of Rs 1.
I was told that they got instructions to cancel the orders for all the customers as they cannot give the bag @1.

If you are unable to give the laptop bag @1, why it is displayed on the product page while ordering the product. Why you have sent the coupon code.

Unfortunately this offer is still displayed on the product page of website and app.

Could you please deliver the laptop carry case which was promised as an offer while purchasing the laptop or provide a new coupon code to order again which will not be cancelled by your team or by Technical issue.

Regards
Suresh

I purchased Samsung air-conditioned on dated 25/06/2020.starts to problems.cooling problem water leakage problem after one year I problem this type service.

I have register a complaint on 09.07.2021 with your resq team But untill now there was no response

( i have purchased AC with reliance digital on 30.05.2019, after that it was used for only 6 months and then it got repaired, so we have called the technician and the technician said there is a gas leakage and he filled it by charging some amount, then seecond time it got repaired again after 1 month then he filled the gas, again seniour technician came and said there is a problem at the time installation and we need to change the location and he did it by putting th ehole to the wall on the other side, it went well for 2 months and same story repeated, again new technician came and said there is a problem in the COPPER WIRE and i bought it and he changed it, it went well for a month, now the problem repeated again for the fourth time and the technician said we will change the location of the AC ...and in between he took my AC necessary parts to kept hold for 2 days and said now there wont be any problem ...BUT the smile was there only for 2 months, now again i trusted RELIANCE and took a warrenty of a year, (this is to inform you that from the 1 st complaint to the last complaint i have spoken to several RESQ team and digital team members they say that as it is an electronics we cannot give warrenty after you purchase) and i have logged a complaint on 09.07.2021 but untill now no one responses and people from samsung calls us and says you will be charged for this or else you call the digital team ...and my sincere request is kindly do the needful

I had purchased reliance AZE TV from reliance market on 15th August 2019, which is 2 years warranty but I am not able to view pictures.sound is fine but picture is not visible.I have contacted your previous help line which is not contactable.Please find the below details for your reference & do the needful..

Address of Reliance market:-
Reliance Retail limited
Reliance market
Plot no-2405-07.[protected],[protected]
Delhi road, JL no-33, P.S-Chanditala, W.B
Dankuni, Hooghly, pincode no-712310

Customer address:-
Name:-Mr.Tapan Roy
Address-D-5, Dankuni housing
P.O & P.S.- Dankuni
Dist-Hooghly, W.B.
Pincode no- 712311
Email:-iveyroy.[protected]@gmail.com

Ordered a pair of Sony earphones on 2nd june worth ₹7000 and received it on 7th june. I could hear some sort of buzzing sound in background while calls and it kept on unpairing itself from my iphone and i had to pair it again manually.

Registered a complaint on 10th june and they told me to get a DOA at the Sony service centre and I followed. Sony refused to give me the DOA letter and a week passed by dealing with it. Finally a customer service guy told me to visit the reliance digital store and so i did on 18th june. They store forwarded the mail to the head office right in front of me. A week passed and I received no response and i kept on mailing them. Then they claimed that they have not received any mail from the store and told me to visit again. I visited the store again by the end of june and the store told me that they had already sent the mail and sent it once again in front of me. No response again from their side finally i asked to give me a call from the CEO desk and he told me he’ll personally contact the store and the issue will be resolved in no time.

It’s been well over a month and i have not received any updates. I have been contacting customer service daily and they told me to wait more. Reliance has the worst costumer service and experience i have ever had.

Dear Sir:

My refrigerator stopped working 3rd July following which given below is the sequence of events-
Timeline of events
03.07- request for repair made with Reliance and Whirlpool by calling the customer care.
04.07- Whirlpool team came for Visit and made video and told that as product is purchased through Reliance digital the service will be managed by Reliance.
05.07- Telephone Call received from Mr Kamesh Yogi ( reliance digital), telling that they will Send the Purchase order of Compressor but for that i will need the PURCHASE INVOICE COPY of Frij.
07.07- Duplicate Invoice copy arranged by me after more than 20 mails and 50 calls, sent to Mr Kamlesh and team.
08.07- Mr Kamlesh and other Service team members stopped picking calls and updating
Then I called customer care once again and was told that my original request of compressor replacement was cancelled, due to non availability of bill.
08.07- Fresh request for Refrigerator Compressor Replacement taken with a timeline of 72 hrs.
10.07.- Reliance representatives again came to make a video of the product.
12.07- Despite having all the documents and details no Purchase invoice made, DUE TO SOME IT ERROR of system, as told by Mr Kamlesh on Call.
Audio recording of conversation also available with me.
13.07.21- No Purchase request was made and got a call from Mr Kamlesh that he doesn't have the Original Invoice copy. I sent the Invoice copy to him once again.
14.07.21- Call made to customercare who have kept me on hold for pat 1 hr and still counting...

Product : whirlpool refrigerator
Registered mobile No : [protected]. alternate no : [protected]
Customer name: Hemant Mishra
date of Purchase: 13 April 2013,

Even after Continuous follow up The Service Team of Reliance Digital has not raise the Invoice for Purchase of New compressor so that the product and be rectified in Warranty.

Pathetic experience till now reliance digital service team.
When i can customer care to know the status of request they put on Hold to talk to service team and i have been kept on hold for past 1 hr and i am still waiting on call.
Its now 5 days from Second request and nothing has been done.
THE SERVICE TEAM IS NOT EVEN PLACING ORDER FOR PRODUCTS WHICH NEED TO BE REPLACED IN 5 DAYs THEN HOW CAN I GET THE SERVICE WITHOUT REPLACEMENT PRODUCT??

Please help me in getting the problem resolved.

Regards,
Sumedha
[protected]