Reliance Digital Complaints & Reviews

If there is anybody reading this, please DO NOT BUY FROM RELIANCE DIGITAL. Not only have I been sold an out of warranty, three-year-old laptop which is not even under my name, but I also am not even receiving any reverts from the company. Whatever you do, do not buy from reliance digital, there are always other options....

Hi,

I have purchased Sony Smart TV from Reliance Digital store in Pimple saudagar, Pune on 18 October 2020. I have used an HDFC debit card for one time full payment. I was told that I would get the cashback of Rs. 2000 in my bank account.
After multiple follow-ups, I haven't received it yet. Today when I visited the store, an executive in the store mentioned that there is no cashback but points would have been redeemed on my account, which would have expired in November' 2020.

Points redemption clause was never mentioned to me during purchase. Today, they mentioned nothing can be done now.
Could you please look into the issue?

Store address:
Address: Ground Floor, No. 5/2, Avenue Plaza, Rahatani Rd, Prassana Colony, Pimple Saudagar, Pimpri-Chinchwad, Maharashtra 411017

Regards,
Rahul Ghosalkar
[protected]

Placed the order on 6th August. Received the delivery on 7th August.
Water is pouring out when in pump mode and not cooling.
Official email complaint raised on 7th August
Official phone complaint raised on 10th August
We have not received any call, any technician, any resolution for the refund request.

Spoken to Aalia, Jyothi, Pavan and few other agents from your call center.
Spoken to Aftab, Krishna and few other agents from your escalation team.
Everyone has one single pitch - in 3 days technician will come and provide a resolution. And everytime it increases by yet another 3 days.
In this age of customer service and competition, very disappointed that Reliance Digital has a poor services team and totally inefficient process to handle customer requests. Your team is not able to see the customer compliant and we have to repeat everything. Someone closed the compliant number and they dont see anything in their system. Not sure if you even have a proper system in place.

I recently had an issue with my dell laptop and so I called Dell customer service. Upon calling them, I was told that the laptop I am using is not registered under my name, is out-of-warranty, is over three years old, and is refurbished. This is highly concerning because I was told by Reliance digital that my laptop is brand new and covers an international warranty. Since I am currently not in India, I cannot even bring this issue up with dell. This is very stressful as I expect reliance digital to have better ethics. My laptop is essential as I am a college student and I have recently been told by Dell that my laptop is not even registered under my name.

Hello,
Greetings of the day!

I have bought this laptop on this date 02/07/2020 on this time one year warranty was not updated. After few month my laptop working very slow and frequently hanging.
So I went to the lenovo service center, but they have told warranty has not updated.
There they have ask to send laptop invoice and serial number and ask to consult to reliance digital also.

In the shared mail ([protected]@lenovo.com) I have already shared my invoice and serial number but still they have not updated the warrenty.

Then I went to reliance digital and share the problem. Then reliance digital have taken my invoice and they told that they will forward the invoice to lenovo.

Then again I went to Lenovo service center their they have asked me to go reliance digital again, then they checked warrenty is not updated.
And at last I go reliance digital they have formatted my laptop but still the issue is happening and the laptop is working very slow and hanging.
So I want to return/replacement for this.

I have ordered a boat 131 earbuds and payment got unsuccessful but Money got debited & order not placed.
Contacted the customer care and they said it will be credited in 48 hours but no still refund not credited

We have been procuring electronic items in bulk from Reliance Digital, Gangtok for quite sometime. TVs, Laser Printers, Sound Bars, ACs, etc. and all of them in good numbers.
3 Hitachi Inverter Split AC 1.5 Ton were procured out of which 2 were for our Server Room which needs 24 Hours cooling to maintain ambient temperature. One of them went faulty within a week and it has been now 2 months that the same has not been addressed.
One AC is running part-time to ensure the Server Room is functional. Unskilled technicians come and they do not even know where the fault lies. Reliance Digital has been taking shelter of the prevalent Covid-19 excuses.
God knows what ResQ is or what their efficiency level is but one can surely judge their competence when things do not get addressed for 2 months.
This obviously clears the dust in establishing what Reliance Group is like and how customer centric they are.
Purchases were done by Luminary Enterprises.

I purchased blurstar AC in reliance with 1+2 years warranty, I am facing problem from Date of purchase of this split AC, problem not rectified till date and now, ice forming in indoor unit, no cooling, sound in indoor and outdoor, this repairing will continues till my two years warranty ends, so please kindly take necessary action and help me

I placed order with Reliance Digital (RDF[protected] on 14th July 2021. The same was dispatched through hopeless courier partner (Delhivery) on 15th July 2021 and was supposed to reach by 18th July on Pune address. But could not get delivered till 7th Aug 2021.
However, upon several followups, complaints raised, the courier company finally admitted that the shipment was lost and same was intimated to Reliance Digital and me via email.
On 7th Aug Reliance Digital sent mail confirming the process initiation for refund. However, they are not turning up.

I am writing this mail to raise concern over unavailability of Jio Wifi Dongle in your store and as well as online. It's been almost more than 6 months and still there is no stock available in our pincode (401101).

I have ordered a Lenovo tab 8505x on 29th july 2021 and payment got unsuccessful
Money got debited
Contacted the customer care and they said it will be credited in 10 days
still refund not credited

Recently i ordered a oneplus nord ce smartphone which costs over 22999₹
. I ordered it on reliance digital app. I ordered it on 31st of july. After 2 days they called me and said your delivery will be delayed upto 48 hours. And then after 2 days they once again called me and said your product cannot be delivered due to non deliverable issues. So they automatically cancelled my order . I asked for my refund . They said they have initiated my refund. Then they said that it would take 5-7 days to get my refund. But till now i haven't got my refund. I payed my money through credit card. Today i called them and they said that it would take 7-10 days... They keep on extending.. I need my money back.. Please help me to get my money back.

Order id :RDF15669896

I ordered Boat smart watch on Reliance Digital App, Online.
Received this smart watch with damaged "Inner Packing".
The outer packing was good but inner one was totally damaged.

On raising this issue to Reliance Digital customer care, they denied to replace the product. Why should I use a mishandled product?

I am not even asking for refund, I just want replacement.

I purchased a Samsung washing at reliance digital store . I cancelled my order due to a 10 days delay in delivery. So, to get my money back, they asked me for a Id proof of mine and the my father's as product registration was done on my father's name . They asked me to sign on some documents which probably are empty . So, I want to know what are the documents used for this procedure . So, I can make sure that my signature and Id proof are not used for any suspicious actions .

I have purchased iPhone 11 on 11 November 2020 using HDFC debit card and haven’t received the cashback till now.Please do the needful.

I purchased HP laptop on 28 june, recieved on 1july. I raised the defective complaint on the same day to HP as well as reliance digital. I recieved DOA from HP on 28 july which is valid till 10 august, its already 3rd August. I have written mails and made calls to reliance digital, everyday i get same reply we are working on it. I can't get it exchanged till the confirmation from reliance digital. I have been suffering since past one month. What should i do ???

I have purchased a vivo smart phone today from Reliance Digital (Vivekananda Agarpara) with an amount of 6000 rs, when I purchased the device the sales representative ( Prasanta Chowdhury) was tried to approach me to purchase a jio sim, with only the first recharge amount rs 149. I refused to purchase that, and got my phone.. on that time the sales representative (Prasanta Chowdhury) didn't informed me that its mandate, that for using that phone I have to have a jio sim aslo.. after some time from bringing the phone home, my phone was showing Device locked . So I called Reliance Digital, I spoke with that sales representative (Prasanta Chowdhury), then he told me very casualy... Sir I thought everyone has jio sim in today's date. I thought so you also have . So now you have to purchase a jio sim. That phone I purchased for my in law, and for this useless fellow, my image was spoiled. So I want a documented solution in this senerio.

We bought a Dell laptop this month from your Reliance Digital store in Shipra Mall, Indirapuram. We were told that it's a very good selling laptop and they only had the last display unit available to which they offered an extra discount and additional extended warranty for an i5 9th Gen processor with 1TB HDD & 512 GB SSD.

It's only 2 days back we realised that the specification sold was incorrect and the laptop was missing the 1TB HDD and the main thing is that while checking on Dell's website, it shows that the warranty has expired as the laptop was a 2019 model!

We went to the customer support desk at the store on Monday and the team there said that we don't disclose all this information and we sell lots of appliances which are 2-3 years older and neither were they professional nor they are ready to do anything here.

I humbly request you to take necessary actions against the salesman Pandey and his boss Shashank and refund our hard-earned money by taking back the laptop.

Dear Sir,

I am writing this after getting emotionally and mentally harassed by the Reliance Digital Store (Sector-13, Dwarka) employees and the ResQ team of Reliance.

I bought a Refrigerator worth Rs. 60, 000 from the Reliance Digital Sector-13, Dwarka store on 22nd July, 2021 in the name of Canara Bank with registered email id- [protected]@gmail.com.

The Refrigerator got delivered to me on 25th of July at my delivery address but on Ground floor not on 2nd floor due to space issue. Delivery people has confirmed that only after unboxing this refrigerator can get deliver on 2nd floor.

After requesting multiple time to Delivery people they have refused that they cannot do anything then I have contacted Reliance Digital people in which they have told that-“Sir please get your refrigerator deliver on ground floor we will ask ResQ person Mr. Kapil (Contact no. [protected]) to open it and then help you in getting that fridge delivered on 2nd floor.

I have refused for unboxing of the Refrigerator on ground floor, I have contacted Store and told them that ResQ person Mr. Kapil is doing unboxing as he was very well confident that after unboxing fridge can easily go with the help of escalator.

Before unboxing (done by ResQ) I have also contacted multiple time to the store and in the telecon they have said to the ResQ person to open the fridge and try to get it delivered on 2nd floor at any cost. After confirmation from Reliance Digital and confidence of Mr. Kapil, he started unboxing the refrigerator and he was repeatedly saying that this is my routine work it will get it delivered easily to 2nd floor.

After unboxing also ResQ was unable to deliver our fridge on 2nd floor, then I have asked the Reliance Digital store to kindly return this fridge as it is of no use to me if you cant deliver the product at my address.
Now, Reliance Digital has changed their tone especially Mr. Akshay (Departmental Manager) and saying that the refrigerator has been unboxed (which is done by ResQ after confirming from store) due to which we are unable to take this product back.

Due to their mistakes, I am suffering a lot, they are not talking to me, even if I call Reliance Digital toll free no. they are keeping me waiting for more than 10-20 minutes and are not listening to the problem.
To return the product which has been delivered and unbox by their team they are going straight from ‘Customer is a king’ to ‘Customer is a begger’ with a ResQ tag line of ‘If not happy, we will make it right.’
I am mentally disturbed by the harassment done by the Store and the inconvenience caused by the Customer care team.

At last, I have thought to move legally and ask for the law help in getting this issue resolved.

Sir, I will be highly obliged if you can help in getting out from this mental torture and harassment, please help me against such service provided by the name called Reliance Digital.

Vaibhav Kohli
[protected]

Been so long didn't receive my product yet