Reliance Digital Complaints & Reviews

I have purchased iPhone 11 on 11 November 2020 using HDFC debit card and haven’t received the cashback till now.Please do the needful.

I purchased HP laptop on 28 june, recieved on 1july. I raised the defective complaint on the same day to HP as well as reliance digital. I recieved DOA from HP on 28 july which is valid till 10 august, its already 3rd August. I have written mails and made calls to reliance digital, everyday i get same reply we are working on it. I can't get it exchanged till the confirmation from reliance digital. I have been suffering since past one month. What should i do ???

I have purchased a vivo smart phone today from Reliance Digital (Vivekananda Agarpara) with an amount of 6000 rs, when I purchased the device the sales representative ( Prasanta Chowdhury) was tried to approach me to purchase a jio sim, with only the first recharge amount rs 149. I refused to purchase that, and got my phone.. on that time the sales representative (Prasanta Chowdhury) didn't informed me that its mandate, that for using that phone I have to have a jio sim aslo.. after some time from bringing the phone home, my phone was showing Device locked . So I called Reliance Digital, I spoke with that sales representative (Prasanta Chowdhury), then he told me very casualy... Sir I thought everyone has jio sim in today's date. I thought so you also have . So now you have to purchase a jio sim. That phone I purchased for my in law, and for this useless fellow, my image was spoiled. So I want a documented solution in this senerio.

We bought a Dell laptop this month from your Reliance Digital store in Shipra Mall, Indirapuram. We were told that it's a very good selling laptop and they only had the last display unit available to which they offered an extra discount and additional extended warranty for an i5 9th Gen processor with 1TB HDD & 512 GB SSD.

It's only 2 days back we realised that the specification sold was incorrect and the laptop was missing the 1TB HDD and the main thing is that while checking on Dell's website, it shows that the warranty has expired as the laptop was a 2019 model!

We went to the customer support desk at the store on Monday and the team there said that we don't disclose all this information and we sell lots of appliances which are 2-3 years older and neither were they professional nor they are ready to do anything here.

I humbly request you to take necessary actions against the salesman Pandey and his boss Shashank and refund our hard-earned money by taking back the laptop.

Dear Sir,

I am writing this after getting emotionally and mentally harassed by the Reliance Digital Store (Sector-13, Dwarka) employees and the ResQ team of Reliance.

I bought a Refrigerator worth Rs. 60, 000 from the Reliance Digital Sector-13, Dwarka store on 22nd July, 2021 in the name of Canara Bank with registered email id- [protected]@gmail.com.

The Refrigerator got delivered to me on 25th of July at my delivery address but on Ground floor not on 2nd floor due to space issue. Delivery people has confirmed that only after unboxing this refrigerator can get deliver on 2nd floor.

After requesting multiple time to Delivery people they have refused that they cannot do anything then I have contacted Reliance Digital people in which they have told that-“Sir please get your refrigerator deliver on ground floor we will ask ResQ person Mr. Kapil (Contact no. [protected]) to open it and then help you in getting that fridge delivered on 2nd floor.

I have refused for unboxing of the Refrigerator on ground floor, I have contacted Store and told them that ResQ person Mr. Kapil is doing unboxing as he was very well confident that after unboxing fridge can easily go with the help of escalator.

Before unboxing (done by ResQ) I have also contacted multiple time to the store and in the telecon they have said to the ResQ person to open the fridge and try to get it delivered on 2nd floor at any cost. After confirmation from Reliance Digital and confidence of Mr. Kapil, he started unboxing the refrigerator and he was repeatedly saying that this is my routine work it will get it delivered easily to 2nd floor.

After unboxing also ResQ was unable to deliver our fridge on 2nd floor, then I have asked the Reliance Digital store to kindly return this fridge as it is of no use to me if you cant deliver the product at my address.
Now, Reliance Digital has changed their tone especially Mr. Akshay (Departmental Manager) and saying that the refrigerator has been unboxed (which is done by ResQ after confirming from store) due to which we are unable to take this product back.

Due to their mistakes, I am suffering a lot, they are not talking to me, even if I call Reliance Digital toll free no. they are keeping me waiting for more than 10-20 minutes and are not listening to the problem.
To return the product which has been delivered and unbox by their team they are going straight from ‘Customer is a king’ to ‘Customer is a begger’ with a ResQ tag line of ‘If not happy, we will make it right.’
I am mentally disturbed by the harassment done by the Store and the inconvenience caused by the Customer care team.

At last, I have thought to move legally and ask for the law help in getting this issue resolved.

Sir, I will be highly obliged if you can help in getting out from this mental torture and harassment, please help me against such service provided by the name called Reliance Digital.

Vaibhav Kohli
[protected]

Been so long didn't receive my product yet

I bought hitachi invertersplit ac on last year June 2020 during with in one year ac got water leakage warranty Reliance device team dismantle my inner unit more three times but problem not solve again after one warranty expired same problem occurred. My request is don't buy any electronics item in Reliance Digital very worst and poor service team they are money mixed not ready to solve the customer concern

I have already paid for reliance jio fibre installation on 27 July 2021.
I was promised the installation on 28 July.
Till now it’s not installed.

Purchased a new washing machine on 10th of July 2021 with 10 years extended warranty for Motor and installed by Relaiance executive on 11th of July and had been shifting the house and on first use of the machine on 20th July it tank was not rotating and on complaint registered on same day .Engineer came on 21st and 22nd and confirmed that motor is not working. Since then am waiting it's 29th July today. There has been no response. Every time I call Customer care it is informed that Panasonic has to approve.

Need ebill since original bill printing is fainting

I had ordered HP laptop from reliance digital e-store on 17th of July (Order no- RDF14805097. I received my laptop on 23rd July. The product I received was damaged. I immediately called customer service and sent them an email Next day I again I called him however they didn't know anything about the complain. They raised the complain again it is been 4 days I dont have any update whenever I call customer service they keep on repeating that they dont have any update. I need a replacement or a return. I can be contacted on [protected]@gmail.com or [protected]

I had cancelled an order on 27 july2021 which was ordered on same day due to delivery date issue.
Please refund my money. It is a huge amount for me and I need the money urgently. The order id is RDF15234037

I ordered a ps4 and already made payment.but they never delivered it.i want to cancel the order but both customer care and reliance store people have not answering my calls and emails.

Complaint number : C[protected] / [protected]
registered on 10 Jul 2021
under RESQ warranty
ph:[protected]
LG tech came to house, he told that reliance have failed to pay for the part before so they won't repair the TV unless they get an email from RESQ Team. Its been 3 weeks and RESQ team kerala have told that its for TL approval and he needs to send. TL says that its service center that needs to send the email. I am stuck between. You call center has no view to complaint registered in RESQ APP. They keep creating new request. As a customer this is nightmare. Help to get my TV repaired.

Its has been 2 months since I bought my Ac and could not use it initially it was installed in 15 days after buying and then it is having fault and not cooling. Four o[censored]s are sleeping in one room from last 2 months. Also I am continuously doing a number of follow-ups for my request through all channels but in vain. This is becoming a cause of mental harassment and also a reason for fight and distress in my family. I put my hard earned money in this product at a time of peak summer season in the month of May 2021 to bring happiness in my family but instead of happiness it interrupted our usual normal life. The peak summer season is all going in these mail/telephonic conversations and follow ups for my request for repair. With regret I am saying that this is the worst experience I have come across and that too from one of india's biggest brand Reliance.
Considering all the above factors, this product is of no use for me now as the summer season is almost gone and my AC is still faulty, Please take this product back and refund my money as soon as possible.
Hope this request will be processed on high priority and in some limited time period with out further follow up.

I had cancelled an order on 16 july2021 which was ordered on 14 July2021.
The confirmation email of my order cancellation said that the money will be refunded in 7 working days. But the 7 working days have already passed and the money is still not yet given back to me. The mode of my payment was through debit card. Customer care are still telling me to wait but the money is grave importance to me right now. the total amount I paid and the amount to be refunded is Rs.57600/- . It is a huge amount for me and I need the money urgently. The order id is RDF14679442

I have purchased dell laptop from reliance digital v3s mall delhi..i have been told by mr. jai( sales person)that it is 0% 6 emi's and no charged would be levied on these emi's which is clearly mentioned in slip which is being generated after swapping my hdfc debit card in reliance digital. But now i have charged emi with interest and the sales person mr. jai and senior mr. samsher has no answer for that...they only say" what we can do, it is bank charges".
this is very horrible that reliance digital is selling product by telling lie to the customers..plz look in to matter and take appropriate action.

I had purchased apple airpods pro from reliance digital online on 15th july and got it delivered on 18th july but the product is faulty. i have tried multiple times by calling and sending many mails to them but am not getting any response from the team. Please help me with the refund and return of the product.

This is really terrible. When the order was placed, they said that order will be delivered the next day. On the day of delivery, the delivery guy called and said we cannot deliver at your address. The customer care executives did nothing but gave fake assurances that order will be delivered, now they say they have cancelled order on our request.
Highly unprofessional and unethical

Dear Sir

I have purchase a power bank from Reliance Digital, Magnetto Mall Raipur on 07/09/18. They told the product is in offer and have waranty of 3 years. My product is not functioning and now when I check for replacement, they are telling there was never such waranty offer.

Please help.

Gautam Kumar
Register number on bill: [protected]
Current contact number:[protected]