Reliance Digital Complaints & Reviews

I have placed an order from Reliance Digital online store for a HP Laptop for which the price was Rs. 56, 999. There was two types of discounts on that, one is if the purchase value is more than Rs. 50, 000 then discount of Rs. 3, 000 and second is if the purchase value is more than Rs. 20, 000 then discount of Rs. 1, 000. I applied both the discount and therefore my net payment should be Rs. 52, 999. After placing the order, the amount deducted from my bank account was Rs. 56, 999 i.e. the price without considering the discount.

After that I have immediately sent a mail to [protected]@ril.com requesting for my refund of Rs. 4, 000 which was deducted extra from my bank account. The mail was auto-replied saying that we will get back to you in 24 hours. Then, even after 48 hours there was no response from their side so I have put up various follow up mails marking Head of Customer Support cshead.[protected]@ril.com & CEO of Reliance Retail bm.[protected]@ril.com and it has been 8 days and there is not even a single response from their side. I have contacted their ecommerce helpline various times and each time they will say that it will be done. But nothing happened.

So, I decided to cancel the order and since the order was pick from store I am not able to cancel it from site therefore I mailed them for cancelling my order and also called ecommerce helpline number for cancellation. There is no response for that also. When I call ecommerce helpline they will say that cancellation will happen and you will receive mail but I have not received anything till now. I have tried reaching the store from where the pickup was scheduled and they are refusing to cancel the order from their side.

Since no response is received I am submitting a complaint here.

Hope it will be resolved.

I purchased fully automatic top load washing machine Whirlpool from Reliance digitals lakshmi puram, Guntur. Day one onwards problem with shaking, resq team from Reliance visited several times and unable to identify.
With my struggle Whirlpool team identified problem in drum.
It indicates ineffency of resq to unable to identify the problem what identified by Whirlpool. So I requested Reliance to replace machine because since we had not used the machine because of afraid. They are rejecting to replace. I think so some gambling is playing by Reliance digitals by selling 2nd hand items.its a process of cheating customers. So I request you to all customers of India before purchasing in reliance or whirlpool products, beware and better not to purchase and to face problems like me

I had bought apple AirPods Pro online from reliance digital on 7th May’21 which were delivered to me on 9th May. When I opened the box, right AirPod did not have any sound. I registered complaint on phone with reliance customer care but they asked me to provide DOA from apple. Due to lockdown in Delhi, the stores were closed. When the lockdown was lifted, I got the AirPods checked and service report with faulty right AirPod was sent over email on 14th June. The team at reliance has not responded to my emails since and even customer cars on phone banking is not paying any heed now that I have the service receipt from apple store. I have been chasing reliance digital for return n refund of my amount but they are simply ignoring me and I have my hard earned money stuck with them. Request intervention.
My order id with reliance is RDF11336040

Hi This Shyam Kumar
I Have taken kent water purifier
In March 2021 In reliance digital
In April Water purifier not working I called customer care service person came done service After one week Same problem that time lockdown started so I didn't give complaint. After lockdown In Jun 9th I have given complaint told me 10th service person will come didn't came than I called 12th than told 13th didn't came 14th I called 15th told didn't came 16th I called 17th didn't came upto now didn't came
I m a beggar to call daily to customer. reliance digital company Did give me And also I have taken 1 year service package it's not useful to take. If reliance digital not able to give Service Tell me that I can put in dustbin. My number [protected]

We had paid for the reliance resq plan.there executive came at home and service and put his hand on ac and damage it after that reliance denied to provide service for the damage part.kindly register complaint

Customer purchased ac on 19.09.2020 facing cooling issue

I've ordered a product on June 5th for which the date of delivery is on or before June 12th. I haven't received any update regarding the delivery till now (June 16th). I've raised multiple complaints to the customer support but never gotten any reply from them. I want the order to be delivered as soon as possible

45 days since a damaged piece was delivered. Had sent 70 emails, 10 customer care calls.
Response was only assurance via mails &calls nothing more. Total waste of money ordering through reliance digital. Irresponsible customer care. Send your people to amazon to learn how to resolve issues.

Your Order-RDF10990571 with Shipment Number DI[protected] will be delivered on 6/4/21 12:00 AM.

I have booked on Apr 27th, still now product is not delivered. Worst customer service they have not provided any information, no shipment tracking. I can't wait for till another one year. Please refund my money.

Thanks,

We have purchased a 650ltr panasonic double door freeze in name of dr shakeena dayana aparna aura. Apt flat no 202. Shaikpet in month of august last year. The freeze stopped cooling from 1 month nd 10 days. The technician first came down to inspect it 28 days ago after raising 3 complaints he said as the freeze is under warranty the part will be replaced 21 days nd atleast 10 calls there is not even a response about when it will be done. Havent seen one such horrible customer service ever.

I purchased a new Samsung AC from reliance digital, treasure Island Mall, Indore Madhya Pradesh on 25/3/21.
The product was delivered very late more than 2 months later, then installation provided by reliance resQ team that too untrained technician. Even they opened my new compressor while installing.
From day one, my AC was poorly cooling and later no cooling at all.
I called samsung engineer, they visited and told gas is leaked due to faulty installation.
I called reliance digital to replace the product since its only 10-12 days only . since installation. But they are not responding to my query to replace the product or they should refund my full amount if can't replace with new same product.
Kindly help

I ordered samsung s6 lite tab on 6th june. It was supposed to b delivered in 3 hours. I have cancelled the order due to the delay in delivery. My order number is RDF12587255

Today is 15th june and I haven't recieved my refund. I have been calling every day from 10 days (more than 15 times) and they are not giving any solution. I have mailed them 7 days back several times and they are not even replying.

The store person saying he has cancelled order several days back. But the reliance digital is telling me to wait for sometime. And its been 10 days they are not responding to my mails.

The customer service also hunging up the phone without listening.

So if any concern authority could help me. I will be grateful.

This Complaint Is In Regards To PlayStation 5 Which I Have Purchased It On 17th May For 49990 Against Order Number RDF11597423 And The Product Is Not Even Dispatched Yet . I Have Made Calls To Customer Care On Different Occasions For Which I Get A Standard Reply, ' The Product Is Confirmed But We Are Not Sure When The Order Gets Delivered . It's Almost A Month Now And I've Dropped In Couple Emails Too To Which I Only Got One Email Stating I Will Be Informed Once It's Shipped But Now It's 10th June And Zero Updates From Reliance . This Is Really Saddening .I Wish Someone Looks Into This And Take Corrective Action. I'm Really Disappointed With Reliance's Ignorance.

Refer my order RDF10334505 in online store of Reliance Digital.

The air-condition delivered and installed but didn't work during installation itself. Since then its been almost 3 months and I have been waiting for the replacement. I have complained about this to everywhere possible including their complaint management system but yet to get my air conditioner.

The service department is doing nothing or do not want to resolve the complaint.

I had to make an urgent call to the US from India thus I recharged for Rs. 501 to make ISD calls.

After the recharge, I wasn't able to make any calls and I kept calling the Jio customer care but they kept transferring my call, or sending YouTube videos unrelated to my problem, and kept disconnecting the calls.

Not only I wasn't able to make my urgent ISD call, but also wasted hours and hours calling them for nothing. HIGHLY DISAPPOINTED. Their ISD package to me is a sham, didn't work one bit.

I'm a buyer of Boat Rockerz 450 from your store at Forum Shantiniketan Mall, Bengaluru on 18th February 2021. The letters in my invoice has blurred away. As I need to claim the warranty on the device, I need the invoice as early as possible. Please send me the digital invoice urgently.

Sir,
I ordered a laptop on 8th jun and saw that I didn't included the bag which was free so I called customer care and asked what should i do they told me to cancel it and put a new order including bag.so I did it ut when I cancelled the order after 5-6 hrs status changed automatically to invoiced .I again cancelled it but it was not getting cancelled so I talked to customer care guys and they told me there is a bug in the site and...

I got avita laptop on 7th june 2021 booked on reliance digital.
On the inspection found that the web cam position is not as per standerd laptop (not even mentioned in the specification on website page). Which is on the below the screen on above the key pad. Realy wierd position And difficult to interact facing camera video class which requires continuos adjustment of camera.
After 7 days i got reply from company that they cannot replace the laptop and asked to directly discuss with avita for DOA certificate.
Which company should have helped .

Looking for easy return of the laptop so that i can buy new laptop.

It has been almost a week since I ordered a product for instant delivery, the people at the store and also in the customer care, have denied to cancel the order and are now not providing the cancellation or refund.They have been stalling since 5 days. With no solution to the problem whatsoever

I am shanthi chandrasekar from chennai. My order of Morphy richards sandwich maker was delivered in broken condition on 30-4-21 .For one and a half months I have been sending reminder after reminder till date their email says we would fix the return shortly. Their customer care is nothing more a recorded type response only. Should have bought through
amazon, made the biggest blunder by ordering
through reliance.