Reliance Digital Complaints & Reviews

My name is prabdeepkaur contact number [protected] .I had visited reliance digital juhu shop in 2020 July and wanted to buy MacBook
Salesman convinced me to buy it with my credit card in emi option to which I agreed
While buying this product I explained to him that it was for my daughter and she was going to use it for education purpose so there was a possibility of damage in traveling or theft in public place and i need an insurance to cover it
He explained me to buy extended warranty which would cover it for 2 years I was convinced and asked him to show me this extended warranty terms and conditions contract he said once I buy it will be sent via email and I paid the sum he asked me to after giving me discount on the actual price this is what he told me
Now I have some damage on this product and I wanted to get it repaired under the cover I took so I contacted reliance digital but there was no response for nearly 2 weeks now the juhu store has someone named shakil who has informed me that I have only extended warranty which doesn’t cover it
I’m asking him about the cover I took and for which I paid 15000 rupees why didn’t reliance digital send me what is included in the cover and why isn’t even after specific telling the sales guy what I needed why was the extended warranty given in the first place what warranty is it what does it cover, I also asked him whether I could talk to the person who sold me this product they say he isn’t this store now
I have to fix this MacBook for which I will have to pay more money
I want a solution

On 08-May-2021, I tried to purchase "LG 14 Place Settings Under-Counter Dishwasher with TrueSteam, QuadWash, Inverter Direct Drive Technology, DFB424FP" online, transaction (BANK EMI) completed but in Reliance digital portal it is showing as " Status: Payment Unsuccessful, but later bank confirmed that amount got transferred and my EMI started, many time approached Reliance customer care and raised ticket and ticket and the number is PNR00907549, PNR00899150, but no response, every time I hear one answer backend team will approach since I lost one EMI, I tried for Consumer court but it is very difficult to log as there lots of process, documents ...affidavit...

I don't know what to do...:(

On 10th june 2021 i paid 37, 299 via UPI on reliance digital app but still it shows payment unsuccessful, The amount has been deducted from my bank account, My order no is RDF 12804011, I am attaching proof of transaction below, Please refund or place my order!

I have purchased Samsung AC 1.5T from Reliance Digital Bhilwara Rajasthan on Dated 10.03.2021.
It was installed on 13.03.2021. I have purchased extra accessories like Stabilizer, MCB, AC Cable as suggested by Installation team. After working for only three Days, AC got stop to work.
I have been informed to installation Engineer and after checking by him, it declares that there is some issue in Outdoor PCB Card and assure to fix the issue.

The same information is conveyed to the Manager of Reliance Digital Bhilwara also and he assured to sort out the issue on urgent basis whatever need to be fix.

But it is regret that after passing almost three months & Summer, My AC could not get in function. In this duration My Outdoor unit become for some experiment unit. It almost opened by every part but it could not get started.

Now i am Fed Up & requested to all & i do not want this AC(Dabba for me). Please arrange to remove this from my house & refund my all money. I do not wish to have this AC anymore and further i do not want to get it repair. I just want my money back. That's It.

I am looking a solution for refund and wishing that you will never let me down any more.

DEAR TEAM,

This is for your information . This is my Order No-RDF09364226, and i have placed an order on 24 Jan 2021, and also paid through ICICI Credit Card.and product installation is finished and working fine, But we don't have received any cash pack tille now, but am buy republic day offer time -10% cash pack offer on ICICI credit card, the offer for shown as your website, PLS give 10% cash pack offer on my account, my register mobile number is [protected]. and 140 Days also completed but till now not provide a cash pack amount ...

I ordered a prepaid iPhone 11 128 GB Black from reliance digital app through insta delivery method which promised 3 hour delivery on 6th June 9:45 AM IST its been 3 days I have not yet received the order and called the customer care executive several times and they gave me the contact number of the shop which was responsible for delivering my order. I called on that number on 7th June they promised to deliver on 9th June then I called that guy whose name was Piyush Kumar, CRM Reliance Digital, Patliputra he instructed me to cancel the order as they will not be able to give me my order. I called the customer care and explained about this and asked them to cancel as I will never purchase anything from reliance company. And now I have been waiting for 6 hours to cancel my order as there is no option available on the reliance digital app to cancel the order I am totally dependent on them. Please help me they have my money and not delivering the phone what should I do, I have waited enough.

Order ID- RDF12471330
I Ordered one iphone11 128gb variant from the website on 3rd June, EDD is of 8th June. My package was not even picked up from the shipper FCPL DIGITAL till 8th June. I checked with Delhivery for the same but they mentioned that package was not physically handed over to us yet. I cancelled my order as I reviewed hundreds of similar pending cases. Now I got mail that your cancellation is under approval as Delivery partner didn't yet approved cancellation. Delivery partner DELHIVERY clearly mentioned that package was not handed over. Customer Service of Reliance Digital is still asking me to wait for another 10 working days. I've seen thousands of cases where customers didn't received their refund even after a month. I just wanted to bring this to everyone's notice that this RELIANCE DIGITAL eye catchy deals are complete SCAM. Don't fall for it. I don't even know how long will I have to wait for my refund. Not expected from one the renowned person's organization. Please look to it.

I made an order with reliance digital online on 30th of may for a TCL smart AC with a stated delivery date of 7th June but it hasn't been delivered yet and the status is just showing as confirmed, I tried reaching out to the customer care service but they said they also don't have any ways to track my order and cannot guarantee me a timeline on when it can be delivered and simply asking me to wait.they don't have a timeline on shipping initiation itself but the website still shows me the status as confirmed with expected delivery date of 7th June

Hi
As this is infrom to you that I have not received the order yet as it is showing expected delivery on 4 jun 2021. I am continually trying to reach by different mode of communication but didn't get any response.
And I. have not got any update regarding my order. There is no option of canceling the order and no information about when the product will get delivered.
Please advise

I have ordered a loyyed AC from reliance digital on 30-May-21 and i got the mail that it will be deliver by max 8-Jun-21. but i did not get any shipment details yet also their customer care said they have no idea about the delivery now i have cancelled my order but did not get any info about refund kindly refund my money. I cant afford this loss

I ordered Daikin AC on 3rd May. Received wrong model so requested for Replacement but product not received. So cancelled the order on May 19th 2021. Till now my refund is not received. Customer care is not helping me .it's been more than 20 days

I placed an order for kentmaxx water purifier on 18th May. it is more than 18 days now and the customer care executive has no idea about the status. sometimes they say it is shipped, sometimes say it is in return status. the tracking link provided by them says it is shipped.
i call customer care daily about 5 times daily. they have no answer and no help.
i have not got any mail or message about the return or refund of the product.
i have spent around 8000 rs and I am frustrated, as I am not getting any help.
and there is no lockdown related issue in my area as all other amazon and flipkart deliveries are perfectly fine.
what should I do.

Dear Sir,

I bought a Midea air Conditioner of 1 ton capacity on 09 April 2021 from the online store for Rs. 23169. It was delivered to my residence on 10th April 2021, and installed by your technician on 11th April 2021.

The day it was installed, I told your technician at the same time that this AC is not working properly. But your technician said that the head will be fixed after a short time.

Since 14 April, 2021 I am only doing a Complaint and I was being given only consolation. Many times your technicians have come and checked. Then after April 24, your Reliance Resq people started its return process and since this process has been going on till date.

On 19 May 2021, by your technician, the AC was removed from the wall and packed. Since 19 May 2021 I am just following up. I am consoled daily that you will get a call within 48 hours but there is nothing left but just wait.

What type of your process is I am not able to understand till date. I request you to refund my money and when you wish, you can take the AC from here so that I can take the second AC.

I am disappointed with the way everything was handled. I believe you look into the Matter Asap and refund my Amount and I also hope you'll take the necessary action and why they installed defected ac and after that it's been two month and problem remains the same

So it is humbly requested to kindly refund my amount as soon as possible so I will purchase it from somewhere else.

Customer Support :[protected]
Email: [protected]@ril.com
GSTIN:09AABCR1718E1ZN

I purchased an iPhone on 28th Dec, 2020 from Reliance Digital website.

There was an offer of INR 5000 cashback on one-time full payment with HDFC Credit Card. Since I paid through HDFC Credit card, I was entitled to a cashback of INR 5, 000 within 120 days of the order.

It's been way more than 120 days and I still have not received the cashback. I tried contacting the customer care, sent multiple emails but to no avail. They are not even replying to my emails.

I have attached a screenshot of the product page (taken at the time of placing the order) along with the offer details for the reference.

Order No: RDF08793352

Registered Mobile Number: [protected]

Cashback Amount: INR 5000

I ordered an APPLE IWATCH SERIES 6 from RELIANCE DIGITAL(Online) on 8/5/2021
Order ID-RDF11360901 with a delivery promise between 9-13 May I paid an amount of ₹48900/-.Till 13th May I didn’t hear anything about delivery status on 13th contacted reliance digital helpline and inquired about the status of my order I was made to understand that the item has not been dispatched yet and may take a longer time. Since I was purchasing this item as a gift for someone and the watch was not expected to reach by that time hence I was forced to cancel the order on 13th May 2021 subsequently not hearing anything about the refund I made queries with reliance digital both telephonically and through email. I was made to understand time and again that the refund will be credited back within 7-10 working days unfortunately reliance digital is not bothered to refund the amount and giving lip service only. I never expected such unethical and uncooperative and very unprofessional behaviour from a reputed brand like reliance digital i was a regular customer for the company but they have lost my trust and I am not hoping that this amount will ever be refunded to me(₹48900/-).May god help this company.
Dr. S.R.Sharma
[protected]@gmail.com

Hi, Sir my name is Siddharth. Am purchase a new led from reliance digital on 9 January 2019. It is on my mother's name Mrs. Rekha Devi and my registered mobile number is [protected] And it's company warranty is 2 year and also i extended the warranty of led for more 2 years but in April month 2021 there are some issue in led and when i complain to reliance rescue department regarding my led problem on 17 April 2021 complain number [protected] and in 24 -48 the technician came to my house and check my led he said that there is fault in led panel and he say that he change it and after 7-9 days he came with a new led panel but it was broken so on that day my led panel is not change. Also on that day the company guys says that he will change it but till 19 may 2021 my led panel not changed and on 19 may again am raised new complain because my old complain was close without solving my issues . My new complain number is[protected] after there the company guys call me and say that he is giving me some compensation amount but till 3 June the company didn't gave me any compensation amount and am irritate with this company because the goodwill of this company is good but the employees not do there work properly.

Order No. RDF12211665

I orders a Daikin 1.5T AC in reliance online portal on 30/05/2021 and the product got delivered on the next day 31/05/2021. But their status still shown as not delivered and they are not providing invoice and installation. For installation I already paid Rs.1179 separately.

Their customer service peoples doesn’t have clarity and they told we don’t have any data and send an email to CS email. Moreover, they are so arrogant and disconnected the call continuously if I asked to connect the call to their senior person.

Before do the payment on online portal I called the customer care and clearly asked about the installation and they promised it will completed in 24 to 48 Hrs.

Not as a third day I am sitting with unpacked box and don’t know when can I get the installation. Now I can’t go to other technician, since they collected already money for that and it’s non refundable.

They are not even providing the invoice for the amount which I paid. Pls help me to resolve this.

Received damaged refrigerator with dented door from the company. Even after 1 month and several calls to the store, service centre the issue has not been addressed satisfactorily. The mail written to the concerned teams elicits similar copy paste replies with no line of action in place.
At first they denied replacing the fridge but assured the door would be replaced. Now they are denying even that and trying to calm us by saying we will provide you 1500 gift voucher.
This is now bordering on mental harassment with no solution in sight from the company end.

Sir,
I purchased a Home Theatre named Sony HT-S700RF worth Rs.37, 190/- from Reliance Digital (online) vide Order No. RDF11436131, Dt.10.05.2021 which was delivered on 11.05.2021. During the order, I opted out installation of the product (chargeable) as it was optional. Soon after delivery of the product, I called the Customer Care Number of Reliance Digital (available in the official website – reliancedigital.in) enquiring, “Should I engage a Reliance technician for installation of the Home Theatre? If I install on my own, shall the warranty of the product stand void?” The customer care executive replied that the system can be installed without the help of a technician and thus the warranty would not be affected.
Owing to my unwell condition, I let two days pass and opened the packaging in the evening on 13.05.2021 and found that Remote Control and the Wall Mount Template were missing as per Checklist mentioned on Starup Guide provided in the box. At first, I reported this fact to the Customer Care Service over phone. The executive asked me whether these missing items come as a standard packaging material.
Then I reported this fact to [protected]@ril.com through an e-mail message along with the scanned copies of the Invoice and screenshot of the checklist carved out of the Startup Guide (both attached herewith also) as attachments at 10.44 AM on 14.05.2021. On 16th May, received a message questioning whether the system was installed by the technician. On the same day, I replied that I did not opt for installation by technician during pacing the order.
Having received no positive response, I escalated that matter to Head of the Customer Support at cshead.[protected]@ril.com on 19th May and the CEO at bm.[protected]@ril.com on 21th May, leaving standard waiting time defined by the company in between the help desks.
On 24th May, received a phone call from the local Reliance ResQ Team at Bhubaneswar and was enquired about the matter. They deputed a Sony Company Technician on 28th May. Pathetic matter is that as intimated by the Sony Technician, he was deputed by Reliance ResQ grounding “system not working”! He reported the fact about items missing.
On 30th May, another personnel from the local Reliance ResQ Team called me and asked me about the Sony Technician’s association with Sony Service branch. Now when I called both the ResQ personnel, none of them respond.
Reliance Digital is playing hide-and-seek game with me. The higher authorities of Reliance Digital keeping silence, the local authorities’ responsibility shifting – all intended to harass me – they are neither providing me with the items for which I have paid the price nor denying me of the same.
Paunramani Soren

I have ordered laptop on 25th May 2021. Continuously following up with customer care team for timely delivery. Now it's more then seen but still I haven't get delivery and customer care not able to contact courier partner. I have escalated to Customer care head as well but still didn't get any promised date yet. Atleast here I might get any help. Expecting delivery asap.