Reliance Digital Complaints & Reviews

Order ID- RDF12471330
I Ordered one iphone11 128gb variant from the website on 3rd June, EDD is of 8th June. My package was not even picked up from the shipper FCPL DIGITAL till 8th June. I checked with Delhivery for the same but they mentioned that package was not physically handed over to us yet. I cancelled my order as I reviewed hundreds of similar pending cases. Now I got mail that your cancellation is under approval as Delivery partner didn't yet approved cancellation. Delivery partner DELHIVERY clearly mentioned that package was not handed over. Customer Service of Reliance Digital is still asking me to wait for another 10 working days. I've seen thousands of cases where customers didn't received their refund even after a month. I just wanted to bring this to everyone's notice that this RELIANCE DIGITAL eye catchy deals are complete SCAM. Don't fall for it. I don't even know how long will I have to wait for my refund. Not expected from one the renowned person's organization. Please look to it.

I made an order with reliance digital online on 30th of may for a TCL smart AC with a stated delivery date of 7th June but it hasn't been delivered yet and the status is just showing as confirmed, I tried reaching out to the customer care service but they said they also don't have any ways to track my order and cannot guarantee me a timeline on when it can be delivered and simply asking me to wait.they don't have a timeline on shipping initiation itself but the website still shows me the status as confirmed with expected delivery date of 7th June

Hi
As this is infrom to you that I have not received the order yet as it is showing expected delivery on 4 jun 2021. I am continually trying to reach by different mode of communication but didn't get any response.
And I. have not got any update regarding my order. There is no option of canceling the order and no information about when the product will get delivered.
Please advise

I have ordered a loyyed AC from reliance digital on 30-May-21 and i got the mail that it will be deliver by max 8-Jun-21. but i did not get any shipment details yet also their customer care said they have no idea about the delivery now i have cancelled my order but did not get any info about refund kindly refund my money. I cant afford this loss

I ordered Daikin AC on 3rd May. Received wrong model so requested for Replacement but product not received. So cancelled the order on May 19th 2021. Till now my refund is not received. Customer care is not helping me .it's been more than 20 days

I placed an order for kentmaxx water purifier on 18th May. it is more than 18 days now and the customer care executive has no idea about the status. sometimes they say it is shipped, sometimes say it is in return status. the tracking link provided by them says it is shipped.
i call customer care daily about 5 times daily. they have no answer and no help.
i have not got any mail or message about the return or refund of the product.
i have spent around 8000 rs and I am frustrated, as I am not getting any help.
and there is no lockdown related issue in my area as all other amazon and flipkart deliveries are perfectly fine.
what should I do.

Dear Sir,

I bought a Midea air Conditioner of 1 ton capacity on 09 April 2021 from the online store for Rs. 23169. It was delivered to my residence on 10th April 2021, and installed by your technician on 11th April 2021.

The day it was installed, I told your technician at the same time that this AC is not working properly. But your technician said that the head will be fixed after a short time.

Since 14 April, 2021 I am only doing a Complaint and I was being given only consolation. Many times your technicians have come and checked. Then after April 24, your Reliance Resq people started its return process and since this process has been going on till date.

On 19 May 2021, by your technician, the AC was removed from the wall and packed. Since 19 May 2021 I am just following up. I am consoled daily that you will get a call within 48 hours but there is nothing left but just wait.

What type of your process is I am not able to understand till date. I request you to refund my money and when you wish, you can take the AC from here so that I can take the second AC.

I am disappointed with the way everything was handled. I believe you look into the Matter Asap and refund my Amount and I also hope you'll take the necessary action and why they installed defected ac and after that it's been two month and problem remains the same

So it is humbly requested to kindly refund my amount as soon as possible so I will purchase it from somewhere else.

Customer Support :[protected]
Email: [protected]@ril.com
GSTIN:09AABCR1718E1ZN

I purchased an iPhone on 28th Dec, 2020 from Reliance Digital website.

There was an offer of INR 5000 cashback on one-time full payment with HDFC Credit Card. Since I paid through HDFC Credit card, I was entitled to a cashback of INR 5, 000 within 120 days of the order.

It's been way more than 120 days and I still have not received the cashback. I tried contacting the customer care, sent multiple emails but to no avail. They are not even replying to my emails.

I have attached a screenshot of the product page (taken at the time of placing the order) along with the offer details for the reference.

Order No: RDF08793352

Registered Mobile Number: [protected]

Cashback Amount: INR 5000

I ordered an APPLE IWATCH SERIES 6 from RELIANCE DIGITAL(Online) on 8/5/2021
Order ID-RDF11360901 with a delivery promise between 9-13 May I paid an amount of ₹48900/-.Till 13th May I didn’t hear anything about delivery status on 13th contacted reliance digital helpline and inquired about the status of my order I was made to understand that the item has not been dispatched yet and may take a longer time. Since I was purchasing this item as a gift for someone and the watch was not expected to reach by that time hence I was forced to cancel the order on 13th May 2021 subsequently not hearing anything about the refund I made queries with reliance digital both telephonically and through email. I was made to understand time and again that the refund will be credited back within 7-10 working days unfortunately reliance digital is not bothered to refund the amount and giving lip service only. I never expected such unethical and uncooperative and very unprofessional behaviour from a reputed brand like reliance digital i was a regular customer for the company but they have lost my trust and I am not hoping that this amount will ever be refunded to me(₹48900/-).May god help this company.
Dr. S.R.Sharma
[protected]@gmail.com

Hi, Sir my name is Siddharth. Am purchase a new led from reliance digital on 9 January 2019. It is on my mother's name Mrs. Rekha Devi and my registered mobile number is [protected] And it's company warranty is 2 year and also i extended the warranty of led for more 2 years but in April month 2021 there are some issue in led and when i complain to reliance rescue department regarding my led problem on 17 April 2021 complain number [protected] and in 24 -48 the technician came to my house and check my led he said that there is fault in led panel and he say that he change it and after 7-9 days he came with a new led panel but it was broken so on that day my led panel is not change. Also on that day the company guys says that he will change it but till 19 may 2021 my led panel not changed and on 19 may again am raised new complain because my old complain was close without solving my issues . My new complain number is[protected] after there the company guys call me and say that he is giving me some compensation amount but till 3 June the company didn't gave me any compensation amount and am irritate with this company because the goodwill of this company is good but the employees not do there work properly.

Order No. RDF12211665

I orders a Daikin 1.5T AC in reliance online portal on 30/05/2021 and the product got delivered on the next day 31/05/2021. But their status still shown as not delivered and they are not providing invoice and installation. For installation I already paid Rs.1179 separately.

Their customer service peoples doesn’t have clarity and they told we don’t have any data and send an email to CS email. Moreover, they are so arrogant and disconnected the call continuously if I asked to connect the call to their senior person.

Before do the payment on online portal I called the customer care and clearly asked about the installation and they promised it will completed in 24 to 48 Hrs.

Not as a third day I am sitting with unpacked box and don’t know when can I get the installation. Now I can’t go to other technician, since they collected already money for that and it’s non refundable.

They are not even providing the invoice for the amount which I paid. Pls help me to resolve this.

Received damaged refrigerator with dented door from the company. Even after 1 month and several calls to the store, service centre the issue has not been addressed satisfactorily. The mail written to the concerned teams elicits similar copy paste replies with no line of action in place.
At first they denied replacing the fridge but assured the door would be replaced. Now they are denying even that and trying to calm us by saying we will provide you 1500 gift voucher.
This is now bordering on mental harassment with no solution in sight from the company end.

Sir,
I purchased a Home Theatre named Sony HT-S700RF worth Rs.37, 190/- from Reliance Digital (online) vide Order No. RDF11436131, Dt.10.05.2021 which was delivered on 11.05.2021. During the order, I opted out installation of the product (chargeable) as it was optional. Soon after delivery of the product, I called the Customer Care Number of Reliance Digital (available in the official website – reliancedigital.in) enquiring, “Should I engage a Reliance technician for installation of the Home Theatre? If I install on my own, shall the warranty of the product stand void?” The customer care executive replied that the system can be installed without the help of a technician and thus the warranty would not be affected.
Owing to my unwell condition, I let two days pass and opened the packaging in the evening on 13.05.2021 and found that Remote Control and the Wall Mount Template were missing as per Checklist mentioned on Starup Guide provided in the box. At first, I reported this fact to the Customer Care Service over phone. The executive asked me whether these missing items come as a standard packaging material.
Then I reported this fact to [protected]@ril.com through an e-mail message along with the scanned copies of the Invoice and screenshot of the checklist carved out of the Startup Guide (both attached herewith also) as attachments at 10.44 AM on 14.05.2021. On 16th May, received a message questioning whether the system was installed by the technician. On the same day, I replied that I did not opt for installation by technician during pacing the order.
Having received no positive response, I escalated that matter to Head of the Customer Support at cshead.[protected]@ril.com on 19th May and the CEO at bm.[protected]@ril.com on 21th May, leaving standard waiting time defined by the company in between the help desks.
On 24th May, received a phone call from the local Reliance ResQ Team at Bhubaneswar and was enquired about the matter. They deputed a Sony Company Technician on 28th May. Pathetic matter is that as intimated by the Sony Technician, he was deputed by Reliance ResQ grounding “system not working”! He reported the fact about items missing.
On 30th May, another personnel from the local Reliance ResQ Team called me and asked me about the Sony Technician’s association with Sony Service branch. Now when I called both the ResQ personnel, none of them respond.
Reliance Digital is playing hide-and-seek game with me. The higher authorities of Reliance Digital keeping silence, the local authorities’ responsibility shifting – all intended to harass me – they are neither providing me with the items for which I have paid the price nor denying me of the same.
Paunramani Soren

I have ordered laptop on 25th May 2021. Continuously following up with customer care team for timely delivery. Now it's more then seen but still I haven't get delivery and customer care not able to contact courier partner. I have escalated to Customer care head as well but still didn't get any promised date yet. Atleast here I might get any help. Expecting delivery asap.

I have purchased LG Dual invertor on April 1st 2021. After 25 days of the installation, had an issue with gas leakage. We have complained about the issue and got it resolved after 10 days with lot of struggle. Again now we are facing the issue after 20 days. (We are getting ch 38 error on the display which indicates insufficient amount of gas we assume). When we checked with the technician previously we were told there were no leakages. This is not acceptable if the issue reoccuring. Kindly look into it and provide an update.

Dear Team,
I am really disappointed with my first experience with Reliance digital due to the below concern of my order.

Order Date: 13th may, They given delivery date 21st may but i didn't get my order.

My Order Details :
Order No: RDF11502882
Shipment No.: DI[protected]
Courier Partner: FCPLDT
Shipment Tracking ID: GF[protected]

There is a issue with www.reliancedigital.in site, It's taking the wrong pin code City.

Delivery Address :
Venkatesh Ramagiri
S/O Kantharao
1-1-342
Annadurai Nagar
Besides Venkateshwara Temple Lane
Suryapet(District), Telangana - 508213
Cell: [protected]

My order number RDF11161711 and I have purchased mobile samsung f62 on 3 rd may from Reliance digital online .. but they haven't delivered till now.. almost one month is about to get over . And customer agents are also not providing proper answers and they are committing new dates for delivery everytime which isn't met yet.. plz provide my mobile as soon as possible

I have purchased washing machine and make immediate payment of Rs 9740 promise to delivered the product by 26th may, but it not delivered yet.

Order id:RDF11726019

Respected Sir/s,

I bought 2 of the products from you yesterday which were delivered to me today from your Jamnagar Store.

Order Number # RDF11938370
I clearly gave my GSTIN number which was successfully registered with the order and I have attached a Screenshot of the same for your reference.

However when the order was delivered to me today, the representative insisted on not opening the package in his presence and just give him the OTP to complete the order.
In a good faith I gave him the OTP and he left.

I am looking at the Invoice received with the order which DOES NOT HAVE MY GST NUMBER. This means even though I specifically bought the product because it gave me the option to avail the benefit of buying under my business with GSTIN number, the Invoice was generated without the GSTIN number.

I tried calling the representative who delivered the order but he keeps rejecting my calls, Store numbers no one is answering the calls. This is completely unacceptable and unprofessional.

This is not question about GST Credit but more of an unhealthy business practices,

I do not understand if they do not have this option in the Express Delivery why was this option available in their App? As mentioned earlier, I am not letting this go. I have clear screenshots of my order where the order was placed with the GSTIN option where I registered my GST and this was reflected even with the option of Express Delivery so clearly either they need to upgrade your technical team or they are into unhealthy business practices.

My product is delivered 3 days back, no installation was done.
I've been contacting everyday for installation and the person i spoke with on 26/5/2021 behaved irresponsibly with me and cancelled my service request.
"Dear Customer, As per your request, service request No. [protected] dated 26/05/21 has been cancelled based on your confirmation. For any queries please call [protected] or login to resQ app https://t.jio/RelresQ ."

Instead of scheduling installation, the customer care executive cancelled my service request. This is utmost disrespect and negligence towards customer.
No after sales support, really disappointed with reliance digital.