Reliance Digital Complaints & Reviews

I purchased an iPhone on May 5th, 2021 which was to be declared on 8th may, 2021. However, even after registering a complaint on high priority on 9th May, 2021, the product wasn't delivered.

It is 21st May, 2021 today and my product still hasn't been delivered. The status is showing 'INVOICED' since day 1.
I have called the customer care service each day for an update, but the only solution they give is 'Wait for the product'.

My order id is- RDF11250489

I had taken a Jio Broadband connection at my home in Vikas Puri, New Delhi 7 months ago. They have given me a connection from a pole which uses a 90 m long cable. Since the cable is so long, the signal strength is VERY POOR & the Internet connection is LOST frequently, specially if any bird sits ion the cable.
There is another Jio Broadband junction box just 10 meters from my house. I have made SEVERAL REQUESTS for shifting the connection to the nearby junction box but NO ONE CARES.
Jio charges OVER Rs. 1, 000 per month & this is a SERIOUS DEFICIENCY in service. WILL SOMEONE LOOK INTO IT????

REKHA GURNANI ([protected])

Hi Team,

I have raised @RelianceResQ Regarding Resq Service #[protected]. Their tech. Arindam didn't visit my flat and just based on a missed call didn't come to service my defective Aquaguard on ResQ warranty. He mentioned that they don't have the filters available, so he didn't show up. Now my machine has burnt out. There is no response from Reliance Digital and the technician is intentionally not coming. Please help.

Regards
Manjit

Recently i had purchased an HP laptop
(15s-du1065TU) from Reliance Digital(Sevoke Road, 2nd mile, Siliguri-734001.Within 10 days of buying the laptop it didnt turn on for 2 days straight even after putting it on charge.Moreover after 5 days it didnt turn on again, upon which i visited the reliance store.
After stating them my problems, they didnt even acknowledge us and told us to go the HP service center.It hasnt even been 1 month since i got this laptop, so atleast the help care staff could have been more responsible towards us but instead they acted pretty rude and irresposibly.He straight away told us that its not within their 7-day exchange policy and that they cant do anything.When we told them about our reason for not coming sooner because of the ongoing partial lockdown in my state, they said its not their problem.
This behaviour from your staff was clearly very rude and unexpected.Never had i ever imagined such kind of customer service from Reliance Digital.I hope you look into this matter at the stated reliance digital store.

I raised a repair request day before yesterday
for my reconnect soundbar which is under warranty,

They have forcefully canceled my request from their end today, this is very bad.

Very poor service.

I feel cheated

I feel like stuck in between not even getting instant cancel and refund all money nor able to get the products deliver.

I brought Samsung a72 and home theater, when I book the product they told it will deliver as soon as cheque get cleared.

And it get clear on 31 March but they told they can't see clearance of cheque on their PC.

And rest is the story till now they are just making us fool.

Please help me...

I brought two product from offline it should deliver on 31march but not its 11may not received till now.
Worst service I have ever get in my life.

Promised to get deliver by 04may21, right now it is 10may21 - it's not done. Raised complaint multiple times still not resolved. These Reliance customer care persons are irresponsible and badly treated me many times. Neither delivering products not cancelling order.

Ordered product on 30th April 21 and it was not available and i asked to cancel it. So i cancelled on the same day. And till now my order on website is showing confirmed status and i called customer care three to four times but they are unable to get my money refunded. So if any concern authority could help me. I will be grateful.

Order number:RDF11205399
I ordered a laptop from Reliance digital on 4/5/2021. it was to be delivered in 3 hours but they said due to lock down I'll receive order today 5/5/2021, in the evening I got call from store manager that he won't be able to deliver the product till 6/5/2021, now due to urgent need of money I want to cancel my order and want to get refund soon as possible, but there is no option of Cancellation and refund on...

I have orderd jbl 750btnc through relience digital online. Ordered on 30 april.they told it will be deliver product till 1 may but it is 5 may and it is not delivered. I have called so many times to cancel the product to get my refund but they are giving time to cancel product but not cancelling my product.

Dear Sir/madam,
I have purchased carrier ac in the month of March and which got delivered in April and that too defective piece as it's not getting cool and getting as E1 error.I have visited store and contacted customer care multiple times, but they are helpless and giving wrong commitments like you will receive the replacement piece today or tomorrow..and they passed 1 month till now, request to kindly help on this and also they bother about their copper wire charges, they are asking copper wire money without replacing my ac.

Request To kindly help as soon as possible

Regards,
P.Nagesh.
Ctno.[protected]

Order RDF11147816 payment as been credited to reliance account as per bank transaction but the order status shows payment unsuccessful

We bought a reconnect AC in reliance digital Navalur chennai on 24th may . But still as on date no one visited to install the AC . Its already been 10 days . There is no proper response from the dealer .

My father had purchased a Sony 55 inch smart TV (KD-55X8500D) from Reliance Digital (Kottayam, Kerala) on[protected] and we have also opted for extended warranty for 5yrs at the time of purchase, which is valid till[protected]. Unfortunately the TV’s display started flickering really bad a few months ago and we called the service center to get it repaired. The technician came a few weeks after and informed that the display need to be replaced and can be done under extended warranty. Ever since that we are waiting for an update from reliance to solve the issue and its been over 2 months now and we are hearing the same response every time when when we call the shop that “we will fix it soon”. At this time am really tired about this irresponsible behaviour from reliance and trying to get it repaired. If this continues there is a high chance that this will continue till the extended warranty gets over without a resolution.

Kindly help, we have spend more than 1.5L for this TV and this is totally unacceptable even after opting for extended warranty from Reliance resQ.

I have made complaints from the 16/06/2020 previous year but still not getting serviced
Dear Customer, Thanks for registering your service request (request no [protected] ) which will be assigned in 48 hours.For an update sms STATUS space request no. to [protected] from your registered mobile no.Regards, Reliance ResQ.
This is not expected from Relience Co.
Let me know what should I do or I go for the Court.
We think that AZE have a good service as the store keeper Telling at that time but this type of service is Relience providing is very bad
And it’s not good for future

I purchased a laptop from reliance digital in november / december 2020. At the time of purchase I asked the staff who was dealing with me about the refresh rate of the product which I was looking to buy. He told me that the refresh rate is 133hz.I asked him to show me where it is given and he told that he didn't know about that but he told that "don't worry sir it is 133hz only". I accepted it and bought the product.
Suddenly today I saw that the refresh rate is only 60hz. Why???
After spending above 90K for it I got 60hz of refresh rate. And this means I got cheated. I want the solution for this as soon as possible.
The laptop is still in it's best state, no scratch and nothing internal damage is there. I want to get the same laptop of high refresh rate.
This is not acceptable. I felt like I got cheated.

I had purchased an iPhone 11 from the reliance digital store with BajajFinserv EMI card and they had offered me Reliance RCP for Rs 550 which I had agreed to. Then they billed me Rs5499 and said that I have agreed to it and now they are not cancelling it. I donot want any warranty or insurance. Please cancel the Reliance RCP

I have purchased the laptop of dell Inspiron 3584 for my school purpose in June 2020 but it sto working after a week gone to the many times in Surat as well as mumbai store the staff is saying the laptop is working fine even after showing the prof but not accept and saying it is fine and I am not able to give exam because of laptop hang in between of exam
I am going to throw the laptop in your mumbai store pls update when the store is opening
Very disappointed with dell products and service given by reliance digital if your store is not going to open pls send some one to my home and take the laptop
Durvesh Apte
[protected]

Dear Sir,
I purchased a mobile (One Plus 8T) from Reliance Digital Store of Kalyani, Nadia, PIN - 741235 (Copy of receipt attached) on 11/12/2020 at a price of Rs.42, 999.00 through ICICI Credt Card (Receipt attached) when it was assured that a discount of Rs.2, 500.00 will be extended/credited to my ICICI Bank A/C or Credit Card A/C after 3 months, that is on 11/03/2021 but not credited.
On 14/03/2021, it was told that for some difficulties, the amount was not credited on 11/03/2021 but will be credited on 14/04/2021 as assured by one Salesman, Mr. Koushik (M - [protected]) who delivered the mobile set on 11/12/2020 at my residence at Kalyani. The manager of the Store of Kalyani, named Mr. Avijit (M - [protected]) had also confirmed the same on 15/03/2021. But no credit is seen to my Bank Savings A/C or Credit Card A/C on 15/04/2021.
I called the Manager on 18/04/21, 20/04/21 and 22/04/21 when all the time, he is giving the assurance but from today he is not receiving my call. Here I should mention that assurance of extending discount of Rs.2, 500/- was given verbally and not in black & white and I believed their verbal assurance based on reputation of an eminent Company like Reliance Digital. I do not know whether the said manager would now accept or deny his verbal assurance but it will question the reliability of the manager and of course the goodwill of the company, you will appreciate.
Hope, you will kindly take the appropriate action into the matter.
With regards,
Dhirendra Nath Datta,
B - 1/112, Kalyani, Nadia,
WB, PIN - 741235.
(M - [protected])