Reliance Digital Complaints & Reviews

Address: Anantapur,Andhra pradesh,515004

Hi Team,

I have bought a washing machine on 13th june 2020 for a total amount of RS:39490.As I was about to buy with by debit card, the sales executive over there told there will be 4000 cash back if I pay through credit card EMI and also it will be 0% interest on EMI. Again I double checked with him if there is any interest charged for this, he said there wont be any interest charges for the EMi. With the trust on Relience digital and its staff I had bought the item using my credit card.Now looking at my credit card statement I could see interest charged for that EMI. Kindly look into this matter .waiting for you quick response.

PBF details from invoice:

[protected]@GMAIL.COM
Relationship ID: [protected]
your tech expert ID: 60350659
Place of Supply State Code: 37 AP
Customer Type : URD
Supply State GSTN Number:37AABCR1718E1ZO

Thanks,
Ashok
[protected]@gmail.com
[protected]A

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered a panasonic washing machine, the order no. Rdf04476331 with shipment number di[protected], today morning i got 3 msg's and a mail about the product delivery, but now i received 2 msg's and a mail with invoice that your product has been delivered but i didn't received my order or product, please mail me contact number to whom to i call or solve this as soon as possible.

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai

I had a purchased a TV from Reliance Digital Online Store and was a defective one. I was given a replacement which was much worse. They said that they'll give me a refund but no one is now addressing my query. They put me on hold and then they disconnect. No reply on emails as well. I once got connected with their escalation team. An employee named Sarpathy Rao answered and after 2 minutes just disconnected the call. They are doing this purposely to not give me the refund. The order ID is RDXF[protected]. I said that I am happy with a new replacement with a new brand. But then to there is no response.

+2 photos

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We are not able to find the remote to our reconnect t. V of model no. Releb3207.
We have tried all the remotes o[censored]niversal types but nothing has worked out
Where can we fnd a remote to our t. V

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We have bought the oven, its some of the parts were missing. we are requesting for returning the order. they are not taking it back. the company service person itself has opened it . they are simply telling us they will get the missing parts. but not really working on it.

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have missed pre-order oneplus nord latest mobile..I'm Subha sri..my order number RDF04217940. I want to cancel my oneplus nord pre-order..i have paid through my debit card.. There is a cancel option in website..but it's doesn't work..i tried many times..i want to cancel the order and refund my amount fast

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Asian life style apartment, Gulbarga

I have paid Rs.58640/- on 24th July against the Samsung UHD 55 TV. Store committed delivery of same on 28th July, even after my follow up store manager not responded Lingaraj not responded, when visited store another manager MR. Lingaraj has all the explaination for not getting the TV but do not have answer for the our question. Concern is they do not know how to indent the stock from other store and because their poor knowledge customers are suffering. Imagine it takes 11 days time to get the TV and this is worst experience. Pls. Do the mock purchase at reliance store you are lost and you need run around each corner to catch hold of sales guys. Imagine if store Manager is so irresponsible and same is reflecting from front end sales team. Pls. Move out the people else close the store.
I am your loyal customer from more than 5 years, washing machine, refrigerator, I phone, OLED TV, head phone, second android mobile etc etc everything is from Reliance Digital and you can check same with my mobile number.
This complaint should not be a junk mail and I need action to be taken against the staff.

Regards,
Ravi Surpur
[protected]
[protected]

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I bought a sony srs xb22 bluetooth speaker online from reliance digital e commerce website on 24/07/2020. But they sent the old used product to me and when i am asking for the replacement, they are not replying satisfactorily. So it is kindly requested to pls take the necessary action for the same.

+1 photos

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kapashera, Delhi

On 2nd october 2019, i buy one plus7, they had an offer of cashback of 3000 if i pay by icici card within 90 dayz, but still, i didn't get my cashback.
I need to know the reason why i didn't get it.

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had purchesed sumsang a50 from relience digital & along with that i had purchased protection plan,
My phone was damaged & i had logged compain, my phone was pickuped on 15th june for repairing from your company logisctic partner but now its more then 50days still i am waiting for my phone to come.
Iam not getting any proper response from customer care.

+1 photos

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have placed an order on reliance digital website. It has been more than 15 days i placed an order and i still dint receive it. The tracking details are not updated too. The customer service is really bad. They put calls on hold, convince us to call back and i never receive call backs. I have already paid for the product and it’s a huge amount. I don’t know how to resolve this issue.

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 403, Bhagwati heights, Saisagar colony No. 1, Rahatni, Pune, 411017.

I placed order of tv set online from the site of reliance digital. It is delivered to me and installed.
But unfortunately at the time of installation there was power cut.
So the technician told us to operate the tv, and if there is any problem, contact customer support and technician will visit again.
Same day i found problem in tv set that,
When we on any hd channel there is no audio coming from tv, but when we play sd channels, it's operating properly.
Accordingly i placed request on your customer care three times till date, but no one called, no sms, no e mail, no technician visit no response from you.
I am contacting customer care from last 15 days that since the purchase date, registered complaint on mail and on customer care more than 12 times.
Still no technician or service person contacted. Every time they told a technician will visit in 72 hours, but even after 15 day, no one contacted me.

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Karnataka, Bangalore

Hello there,
It’s been one month since the return request was placed and no one has bothered to deal with it! I have received a damaged ipad and still been waiting for replacement or refund! I have raised complaint all most every fat since i have received the product, ridiculous service and sad attitude of customer care, no business standards or any turn around time. I’m going to consumer court if this is not addressed on earliest!

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I purchased refrigerator and tv from reliance digital on 25th december, 2019. They offered us 10% and 20% cash back.
We paid with paper fiance and hdfc debit card emi. They made the transaction at their end and assured us to credit the cash back within 90 days.

Even after 7 months when we did not received cash back.

+2 photos

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Reliance digital and resq folks are unable to fix the a washing machine i had purchased from them. Complaint was recorded on the 15th of july. For the 1st 4 days no one was sent. On 5th day someone came and somehow the washing machine was in a worse condition when he left. The part hasnt been fixed or replaced. No timelines promised followed. No replacement washing machine given on standby. The timelines promised in the resq plan were not followed. Given up and using it to store groceries now

+1 photos

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Reliance digital,Maithili Sygnate, next to BSEL Tech Park, opp. Vashi Railway Station, Mumbai, Maharashtra 400705

I had purchased an Iphone Xr 64gb from reliance digital vashi on date 28/12/2019. I was promised a 5000 cashback from hdfc bank + 3000 cashback from reliance digital on behalf of their year end sale as i opted for the no cost emi method. After 120 days i received the cashback of 5000 from apple india from hdfc offer but the 3000 cashback is still pending from reliance digital. I have called their customer care various times and registered complaints many times but still no progress. Then i decided to visit the store personally and then they told me the same thing to do that is to register a complaint and gave me some telephone numbers and said that the money will get refund in 5-7 days and if the money doesn't get refunded into the account contact those number. After 7 days i waited and got my bank statement and in that there was no such refund received and then i again tried to contact the customer and now no one is picking the call. It's been almost 2 months i am looking out for a solution but still no progress.

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Reliance are making fool o[censored]s...I purchased 1 plus 7 pro phone from reliance store The Great India Place noida in August 2, 2019...I also take phone insurance from reliance for 6157/- for 1 year in where they claim full insurance of phone either it is screen damage or any internal part damage...my phone back cover got broken costing 3100/- rs in 1 plus 7 I store...now when I tried claiming reliance insurance they are asking for 10% of the...

Helpful

Found this helpful?

Write a comment

I have ordered atv online on the 20th of july and haven’t received my order yet. It’s been 4days i have tried to contact the team to get this sorted but all they have done is lodge my complain. This was a horrible experience for me trying to shop from reliance digital. None of the operators have any clue regarding the product. My order if is: rdf04139787

Reliance Digital customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Online website

This is the complaint related to our order number : rdf04080065 and we are very much disappointed with their service. Also even the floor supervisor will commit one time of delivery to be done today by 9pm and then on our next call to your cc, the executive says that the last delivery time would be 7pm.

However till now we have not received any update on when will the order be delivered. There is also no option of cash on delivery while placing the order due to which we have paid cash online.

We can understand that there was a lock down period and today’s expected date of delivery was not in a list of lockdown date. Also providing wrong information about the delivery of the product is absolute ridiculous.

We thought reliance was best but now understood that why their customers are neither interested to buy anything from your store nor online.

Also today the cc executive is not able to transfer the call to his supervisor and also he felt it’s easy to cancel the order rather than solving the concern and then cancelled the order. He told that we will get the refund within 7-10 working days. It’s so so so pathetic and also did not expect the same from so called big name reliance. Please take immediate action on these guys.

Reliance Digital customer support has been notified about the posted complaint.

Jul 24, 2020

Updated by Rashmi Ambrose This is the complaint related to our Order Number : RDF04080065 and we are very much disappointed with their service. Also even the floor supervisor will commit one time of delivery to be done today by 9pm and then on our next call to your CC, the executive says that the last delivery time would be 7pm.

However till now we have not received any update on when will the order be delivered. There is also NO option of Cash on delivery While placing the order due to which we have paid cash online.

We can understand that there was a lock down Period and today’s expected date of delivery was not in a list of lockdown date. Also providing wrong Information about the delivery of the product is absolute ridiculous.

We thought reliance was best but now understood that why their customers are neither interested to buy anything from your store nor online.

Also today the CC executive is not able to transfer the call to his supervisor and also he felt it’s easy to cancel the order rather than solving the concern and then cancelled the order. He told that we will get the refund within 7-10 working days. It’s so so so pathetic and also did not expect the same from so called big name Reliance. Please take immediate action on these guys.

Jul 24, 2020

Updated by Rashmi Ambrose Please take immediate action on this reliance digital

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I've got an extended warranty while purchasing the filter. For that resq has to change my filter. But they're not doing anything 😔 since 10th july after i raised the request.

From 13th they are saying part had not received. But after that no update.

After numerous calls with their service center nothing happens. The executive just gives me the same update as above then puts my call on hold. Then it goes on for 10 mins and disconnects.

I'm so frustrated 😫 right now.

Reliance Digital customer support has been notified about the posted complaint.

View replies

R

Ranjitzulu

Jul 24, 2020

My service request number is - [protected]

Al the customer care guys are saying they can't do anything and I've to wait.
But wait for how long?

Every freaking one of them is saying, we will arrange a phone call back but no one calls.

If I ask them to transfer the call to their senior or manager they put me on hold and after few minutes disconnect the call. This happened more than 5 times.

No one is doing anything.
Neither telling me when this is going to be resolved.

Reliance Digital Complaints & Reviews

File a complaint to Reliance Digital

Reliance Digital reviews & complaints page 75

Credit card charges

Post your Comment

Issue with delivery

Post your Comment

Defective Product and no response.

Post your Comment

Remote

Post your Comment

Parts of the product were missing.

Post your Comment

I want to cancel my mobile pre-order

Post your Comment

Booked a Samsung UHD tv of 55 on 24th Julyd committed for delivery on 28th July and till date

Post your Comment

Received old used product

Post your Comment

Not receiving cash back

Post your Comment

Cell phone not received from 50 days

Post your Comment

Delivery and customer care

Post your Comment

Regarding replacement of faulty tv set order no RDF03804652

Post your Comment

online purchase order rdf0339552 damaged ipad

Post your Comment

Not getting case back

Post your Comment

lg front load washing machine / resq plan

Post your Comment

Not received cashback

Post your Comment

Insurance claim fraud

lg tv 43inches

Post your Comment

did not deliver the product with order no. rdf04080065

Post your Comment

Ao Smith water purifier filter change

Post your Comment

Related businesses