Reliance Digital Complaints & Reviews

I placed order of tv set online from the site of reliance digital. It is delivered to me and installed.
But unfortunately at the time of installation there was power cut.
So the technician told us to operate the tv, and if there is any problem, contact customer support and technician will visit again.
Same day i found problem in tv set that,
When we on any hd channel there is no audio coming from tv, but when we play sd channels, it's operating properly.
Accordingly i placed request on your customer care three times till date, but no one called, no sms, no e mail, no technician visit no response from you.
I am contacting customer care from last 15 days that since the purchase date, registered complaint on mail and on customer care more than 12 times.
Still no technician or service person contacted. Every time they told a technician will visit in 72 hours, but even after 15 day, no one contacted me.

Hello there,
It’s been one month since the return request was placed and no one has bothered to deal with it! I have received a damaged ipad and still been waiting for replacement or refund! I have raised complaint all most every fat since i have received the product, ridiculous service and sad attitude of customer care, no business standards or any turn around time. I’m going to consumer court if this is not addressed on earliest!

I purchased refrigerator and tv from reliance digital on 25th december, 2019. They offered us 10% and 20% cash back.
We paid with paper fiance and hdfc debit card emi. They made the transaction at their end and assured us to credit the cash back within 90 days.

Even after 7 months when we did not received cash back.

Reliance digital and resq folks are unable to fix the a washing machine i had purchased from them. Complaint was recorded on the 15th of july. For the 1st 4 days no one was sent. On 5th day someone came and somehow the washing machine was in a worse condition when he left. The part hasnt been fixed or replaced. No timelines promised followed. No replacement washing machine given on standby. The timelines promised in the resq plan were not followed. Given up and using it to store groceries now

I had purchased an Iphone Xr 64gb from reliance digital vashi on date 28/12/2019. I was promised a 5000 cashback from hdfc bank + 3000 cashback from reliance digital on behalf of their year end sale as i opted for the no cost emi method. After 120 days i received the cashback of 5000 from apple india from hdfc offer but the 3000 cashback is still pending from reliance digital. I have called their customer care various times and registered complaints many times but still no progress. Then i decided to visit the store personally and then they told me the same thing to do that is to register a complaint and gave me some telephone numbers and said that the money will get refund in 5-7 days and if the money doesn't get refunded into the account contact those number. After 7 days i waited and got my bank statement and in that there was no such refund received and then i again tried to contact the customer and now no one is picking the call. It's been almost 2 months i am looking out for a solution but still no progress.

I have ordered atv online on the 20th of july and haven’t received my order yet. It’s been 4days i have tried to contact the team to get this sorted but all they have done is lodge my complain. This was a horrible experience for me trying to shop from reliance digital. None of the operators have any clue regarding the product. My order if is: rdf04139787

This is the complaint related to our order number : rdf04080065 and we are very much disappointed with their service. Also even the floor supervisor will commit one time of delivery to be done today by 9pm and then on our next call to your cc, the executive says that the last delivery time would be 7pm.

However till now we have not received any update on when will the order be delivered. There is also no option of cash on delivery while placing the order due to which we have paid cash online.

We can understand that there was a lock down period and today’s expected date of delivery was not in a list of lockdown date. Also providing wrong information about the delivery of the product is absolute ridiculous.

We thought reliance was best but now understood that why their customers are neither interested to buy anything from your store nor online.

Also today the cc executive is not able to transfer the call to his supervisor and also he felt it’s easy to cancel the order rather than solving the concern and then cancelled the order. He told that we will get the refund within 7-10 working days. It’s so so so pathetic and also did not expect the same from so called big name reliance. Please take immediate action on these guys.

I've got an extended warranty while purchasing the filter. For that resq has to change my filter. But they're not doing anything 😔 since 10th july after i raised the request.

From 13th they are saying part had not received. But after that no update.

After numerous calls with their service center nothing happens. The executive just gives me the same update as above then puts my call on hold. Then it goes on for 10 mins and disconnects.

I'm so frustrated 😫 right now.

Dear Team,

I have purchased a Samsung m11 mobile from reliance digital online store and delivered by 15th July 2020, still it in under there return policy. The item is internally damaged.
When I have call to some one she/he has not able to heard my voice and vice versa.
I have mailed them([protected]@ril.co ) but they have not taken any action.

Now I have placed the matter to you please help out of the issue.

Regards
Rimpa
[protected]

I have ordered the TV on 13th July 2020, on the website it shows delivery on next day, before ordering online from Reliance Digital site, I have checked delivery will be on next day or not as lockdown will be starting from 14th July 2020, I got assurance from customer care that my order will deliver on 14th July. So I placed the order and paid the full amount. But on 14th July I did not receive my order. So I called customer care they took my complaint and forwarded it to the respected team and said the team will contact you.
But did not received any call from the respected team.
I have written several emails also called customer care several times but did not work. On 18th I got call from customer care, they told me that due to lockdown your order will be delivered to you on 25th July, I said Ok and requested them to do the installation of TV on the same day of delivery.
But, suddenly on 21st July, I got my order. But installation did not happen on the same day. I said ok, it will happen on the next day, I will wait.
I waited on 22nd July no one came for installation, as per policy after delivery within 1-2 days installation will happen. But now its 3rd day after delivery no one communicated with me regarding installation. I have called customer care regarding the same, but the same they have taken my complaint any forward to the respected team. And even the executive disconnected my call 3-4 times without resolving my problem.
Reliance digital customer care is pathetic, they did not care about their customers.
Please help me in this.

I have filled a complaint to reliance digital regards my samsung 7kg fl washing machine which is making more noise on 10/07/2020.. An engineer visited on 13/07/2020 and verified the machine and conforms that the inner arm needs to be replaced.. It will take 7 to 10 days of time and he is going to raise a spare request internally as i have covered with reliance extended warranty.. Once the enginner left our home we observed that machine started making more noice and its horrible. The engineer advised to manage the noice still we get the spare to replace the inner arm. Where the very next day the machine was completely down. Machine is powering on where its not running.

Its 23/07/2020 now, reliance amc team doesn't have curtsy to call me to update about the replacement. Even the call which i have made to reach the customer care has no value and no valid information. Customer care executive has connected me with one of the service center in charge, where he doesn't have any clue on the replacement delivery or the part order status.

I have been frustated a lot... More over this is not the first time.. I have similar issue with reliance amc for the same product.. Each and every time we logged the call its will take 25 -30 days to fix it.

In the reliance digital portal they have committed that for home appliance they were providing standby units until the issue fixed.. When i checked the same with the customer care executive and the service center person they say no and its possible only for the television.

I will be reachable on +91 [protected]

Kindly help me to over come from the nasty support of reliance and also sue them.

Dear team, i have bought a washing machine from reliance digital showroom, alwar bypass road, bhiwadi (Alwar). They have assured me that you will get 10% cashback, if i pay through hdfc debit card in 90 days. But even after 6 months i have not received any cashback. Please help me in this regard

What you do with our money till 10days.
I think they do investment with our money.
Worst management system of reliance digital. Flipkart, amazon, and snapdeal they refund within 3-4 hours but you have such a large network but you can't refund. This is my first and last shopping.

I have purchased samsung galaxy s10 plus on june 2019. I have to get a cashback of 6000 rupees. But still now i didn't get any cashback from reliance digit. I have recently visited one of the showrooms of reliance digital, they said they will raise a complaint but nothing was happened. I want to get the cashback money as soon as possible. Because of all these mistakes you will loose your customer trust. I was very disappointed with your service. So please send the cashback money as soon as possible. Thanking you in advance.

I have purchased dishwasher in reliance digital, dwarakanagar branch in visakhapatnam, hari and team was committed to deliver in 15 days and took 100% payment.

With the confirmation from narsireddy lg, narsireddy is the man who given committment and than left it. I never seen oem representative do like this. This is almost more than 50 days and no one worries about deliver.

My name is sateesh & available on [protected]. I am going to escalate and put this in social media. I got full frustration on this.

I have purchased oneplus 7t 8+128 gb from reliance mini dx, beside sai corporate park, bailey road patna on dt: 24/01/2020 16:27:34 & the executive dharmendra kumar [ relationship id: [protected] ] confirmed me that i will get a 10% cashback of invoice amount rs.34999 on my hdfc debit card as the offer was from[protected] to[protected], but as on[protected] i have not received the cashback.
I had paid with hdfc debit card emi.
They made the transaction at their end and assured us to credit the
Cash back within 90 days.

Even after 6 months when we did not receive cashback.
I have attached the invoice and also the screenshot of the offer.

Store address:reliance retail limited
Reliance mini dx
Holding no.-a/1645; ward no. 03
Beside sai corporate park, ps-danapur
Thana no.18;bailey road patna-800014

Hi
I purchased reliance reconnect rhmcb2301 — 23 ltr convection microwave oven and after very few days i list the user manual of the product since then i wasn't using it
And i am trying to get it from somany years but i couldn't get it
So could u pls send the user manual to the below mail id ie
Ashokkumar. [protected]@gmail.com
Or u can what's app me at below no ie
[protected]

Thank yoy

I wl purchase laptop on 01/01/2020. & i wl do transaction through my hdfc debit card, salesman told me 2500/- cashback offer on hdfc debit card transaction. Now 6 month completed but cashback not credit on my account.

Pls help me regarding this.

I am usman shabbir shaikh maine 12-6-20 ko laptop purchase kiya tha. bill me mera GST INVOICE add nahi kiya hai. mujhe abhi GST pay karna hai to mujhe problem ho rahi hai. plz mera GST invoice add kardo. GST NO = 27CCTPS1664K1ZR COMPANY NAME = ANAM CONSTRUCTION

It's been 2 days since I purchased sony tv from Reliance digital (Katpadi, Vellore) and yet to install my TV. They aren't responding to my calls also. Please call me back