Reliance Digital Complaints & Reviews

A few weeks ago i went to the reliance digital store to buy a gaming laptop i bought asus tuf fx505gd bq347t. After i bought it i came to know that it's an obsolete product and when i visited the store the next day i went check the laptop which was on show when i bought my laptop and surprisingly that show laptop was removed it's clear over here that they sold me the last piece of the laptop at higher price

I have bought this product on 28 June from Reliance digital at Phoenix Mall Bangalore. This product was delivered/installed by 4 Jul. During unpacking, which was done by reliance engineer came for installation, we identified tht
Packaging was not proper, but the guy said sir this is normal and happen. After installation ice cube dispenser was not working, on the Right side, fridge area inner panel on front wall was not fixed and looks like broken, but he said Sir its just a lock I will fix it, but he was not able to fix, then vegetables box was not closing completely and once you push it, it automatically comes out looks like a issue with channel, which again he tried doing everything as per his knowledge and capability but nothing happened. Finally he said sir this product has a defect i will raise the issue and this will be replaced. He called his manager in front of me explained the issue took photos and assured me this will be done asap. Few days passed no response I followed up with reliance digital team and they were unaware of the issue. Then the store guy followed with installation team and told me we have arranged LG team visit as part of process and after that we will replace it. You pls rest assure it will be done. Than someone from LG team visited he fixed ice dispenser issue. Also tried fixing inner panel issue and for vegetable issue both of them he was not able to fix. And After a while he started saying this is a issue while this model and in all you will find same and after that he left saying will check in few models at any dealer and come back to me. After that no response I have received neither from LG nor from Reliance. I again followed up with Reliance team Mr Sayed (+[protected] no response then call Mr Jitendra (+[protected]from admin I guess, he told me sir right now it’s lock down so we can’t do anything will get this done post lockdown over after 31July. After that whn I haven’t got any response I went to Reliance store and spoke to store manager Mr Ravi[protected] he assured I will get the resolution in day or two, but again nothing has moved. I dropped an email to Reliance after tht I got couple of intimation via sms first from Reliance installing team and I told team there is no installation required then I got sms for LG team visiting but till date post initial visit no one visited and no resolution received. However I have got an email from reliance saying please speak to LG team for any repair. This is not accepted. I have bought a product from you and you have given me defected product. Earlier when I spoke to LG they asked me to spk to Reliance. Not sure what is this going on I have been a loyal patron, but this time I am really disappointed and regretting my decision. I am fed up of following each and everyone. This is really frustrating and unprofessional.

Please provide the appropriate resolution

No refund of my cancelled order which was delivered to be on 24 june till now. Im really fed up of the pathetic service of reliance digital.

I have ordered for philips trimmer and i made the payment through upi and the amount was debited from my account.

But my order was not confirmed. It is displayed as payment unsuccessful.

Order was placed from reliance digital on 14th june 2020 and was delivered on 7th may 2020 in the evening at my residence. Upon usage the laptop crashed.

How the laptop had crashed, here are the details:

I opened the laptop, finished setting up the device, and it booted then since during setting up the device i connected the laptop to the internet (Wifi). So, when the device finished booting there was a request...

I had pre-booked and bought a oneplus nord and was informed that i will mandatorily have to come and collect the phone immediately and was being followed up by the sales girl. I was told that if i buy it now by paying full amount i will get rs.2000 instant cashback and if i buy on emi with cost i will get rs.2500 instant cashback on hdfc bank cards. I went for the full payment option and paid the in full at the counter. After payment i was told by the biller/cashier that i received instant cashback of rs.1500... And i was shocked. Then the cashier after giving me the bill added that rs.2000 was cashback on credit cards only but i paid through a debit card. I got furious on this as i felt cheated and robbed of rs.500 cashback.

Purchase mobile in the end of feb 2020 and screen got crack due to some reason in the month of june hence i am going to claim and after doing all action mobile handed over to reliance partner and when handed over the mobile i ask the courier person are there is any other damage (No any damage except screen) he found nothing but after 14 to 15 days gost a call from amtrust that back panel is also damage deposit additional amount immediately i am shocked because i have not any demand received from resq after some day submit pics of my mobile it is found that back panel was damaged this is shown how irresponsible and cheater team of resq, hence request to all my friends to not take resq plan from reliance and if take please read every document and take all precaution whether the team of resq trying to impress by any mean

I have bought an lg ac from relaince digital... And when people come for installation they found defect in product they have open the product... I have raised conplain many time but even cutomer care is not supporting me.. My area pincode is 736101.. My contact no is [protected]

This is satyanarayana from hyderabad, i have purchased a samsung a30s mobile at suchitra reliance digital store and taken cracked screen polacy imei number : [protected]

The problem is while am trying to give a complaint through amtrust mia. The popup massage is coming like we are not able to retrieve your number.

Week days back my mobile display was broken. I visited the store twice they said the number was not updated in the policy. I have been calling the store and customer care and my problem was not solved still.

All my patience gone through out this process.
Please do needful

Regards
B satyanarayana

I have ordered sony 101.6 cm (40 inch) full hd led tv, with model number klv-40r352f on 3rd august 2020. I was supposed to get it delivered on 4th august 2020 according to their website which mentioned that they will be delivering next day and also according to the invoice as attached. Till date they have neither contacted nor gave any confirmation about the delivery.

Hello,

This is my order i'd - rdf04624510

The order is delivered on 6th aug, 2020

Customer name - sayan pratihar

Complaint:
I want to return the product. But unable to do that as i am unable to reach out their customer care support through their helpline no & also not getting response through their email support.
Please help me to return the product and initiate my return pickup.

Reason for return:

I have issue with the product's sound quality, it is good but not enough as my expectations, it is painful for me when i put it on my ear_sound is also too much noisy, it is injurious to me

And also i have issue with the quality of the product, the product's material quality is poor.

Please help, and solve my problem.
Give me a resolution

Thanks and regards
Sayan pratihar
Customer

I have cancelled the order even before the delivery of order. But they have delivered it and now they are not taking any steps for taking it back. Customer cares are highly unprofessional, they don't usually pick up call. Even when they acknowledge my grievance they are just continuing to give false hopes.

I bought a refrigerator of lg from reliance digital store Phoenix mall alambag lucknow on 24 july 20.the item is not delivered till 5 Aug 20.

I had ordered an ipad air. It actually arrived one day later than the delivery date. As I unboxed it i realized that the ipad screen was broken and a bad damage right at the smart connect. Most probably it was a damage during the transport (dhelivery courier services). Within 30 minutes time of receiving the courier I called customer care and mails them along with the pictures of the damaged ipad. I have mailed thrice and called the customer care three times but they have neither got back to me nor have done anything about the mail. I want the replacement or refund for he same.

After complaining through email and phone call have not recieved any response fron relience digital. Even i reached to head of the customer service. It is highly disappointing behaviour.
I have purchased ipad which reached on me on 20th july and on 22nd i registered my complaint regarding battery issue. After complaing many times relience customer care told me to go to apple brand and get the confirmation from them. I went to apple...

I had ordered for a pair of apple airpods with charging case on 31.07.2020.

I haven't received an order yet, my order id is rdf04525565 haven't received it - although it promised the next day delivery.

I called the customer service and they said they would give me the callback and that never processed either.

Wanted to cancel this order and initiate the refund as soon as possible - they say they will get back but they don't respond after the first customer care reply! I hope you take this issue seriously during times when people cannot visit stores and depend on services like yours to be arriving on time.

My whirlpool refrigerator's separation disc has been broken its model number is-21115
And model is if355 inv cvn elt 35

Hi Team,

I have bought a washing machine on 13th june 2020 for a total amount of RS:39490.As I was about to buy with by debit card, the sales executive over there told there will be 4000 cash back if I pay through credit card EMI and also it will be 0% interest on EMI. Again I double checked with him if there is any interest charged for this, he said there wont be any interest charges for the EMi. With the trust on Relience digital and its staff I had bought the item using my credit card.Now looking at my credit card statement I could see interest charged for that EMI. Kindly look into this matter .waiting for you quick response.

PBF details from invoice:

[protected]@GMAIL.COM
Relationship ID: [protected]
your tech expert ID: 60350659
Place of Supply State Code: 37 AP
Customer Type : URD
Supply State GSTN Number:37AABCR1718E1ZO

Thanks,
Ashok
[protected]@gmail.com
[protected]A

I ordered a panasonic washing machine, the order no. Rdf04476331 with shipment number di[protected], today morning i got 3 msg's and a mail about the product delivery, but now i received 2 msg's and a mail with invoice that your product has been delivered but i didn't received my order or product, please mail me contact number to whom to i call or solve this as soon as possible.

I had a purchased a TV from Reliance Digital Online Store and was a defective one. I was given a replacement which was much worse. They said that they'll give me a refund but no one is now addressing my query. They put me on hold and then they disconnect. No reply on emails as well. I once got connected with their escalation team. An employee named Sarpathy Rao answered and after 2 minutes just disconnected the call. They are doing this purposely to not give me the refund. The order ID is RDXF[protected]. I said that I am happy with a new replacement with a new brand. But then to there is no response.