| Address: Sarath city mall, Ranga Reddy, Andhra Pradesh, 500084 |
To the concerned.
I had purchased a tv yesterday, from sarath city mall hyderabad, reliance digital. Tcl 43 inch 4k tv.
I had the requirement to have it delivered today, which had been committed by the sales executive jai raj during the purchase.
I had specifically asked multiple times before confirming the purchase if the product would be delivered and installed today. I had bought the tv on this specific condition.
I had received a sms that it will be delivered today and i was ok with it. However as i did not get any call i called up the sales guy from morning to followup on the delivery details.
Everytime i called him he said "give me one minute" and he never returned the call back. This went on for over 3-4hrs and it was almost evening.
I called him and he said, it's already delivered. To my surprise i said neither did someone call me nor did i receive any product. He insisted that i have received the product and as if i was lying. I checked with my house security also and he said there was nothing.
I called up again, and as usual he said "1 minute" and again did not call me back till the time i lost my temper.
My entire day got wasted just to followup on delivery. Later he said it will be delivered. I got an sms for feedback and i was assuming once the product is delivered then we get a feedback form.
I called up jairaj to check with him and this time he did not take my calls after calling him for over 13th time. So i called up the landline and someone called prashant took my call. I had to make him understand the urgency of the situation and the condition upon which i had purchased the television. He seemed to understand the situation, but did not call me back.
After repeated calling of jai raj for almost 15minutes, he took my call and started saying sorry, sorry, i am an employee, delivery is other department, i don't know sir, i am sorry sir.
This is the message i receive after wasting the entire day. He said sir it will come, and gave me a number.
I thought it will be the driver number, but he said it's his boss number. I took his number on a con call and he said that he is on leave, but my product will come before 9:30pm today. When i asked him for driver details he said the driver has changed, the vehicle someone was using is now different and some jargon which seemed fake to me. He assured me that 9:30pm sharp the delivery will be done.
I thought maybe a manager words are worth the management, hence i politely said, i will wait.
It was 9:30 pm and the product did not arrive yet. I called up the manager named vishnu vardhan and to my surprise he did not take my calls. I called and called and called for over 15 minutes, but he did not take my calls. He did not have a simple courtesy to give a call back. I feel ashamed to see such poor management who knows only to hide at times of any concern. Hence i called jairaj and his answer was sorry sir, i will have dinner now, tomorrow it will come, extremely sorry.
I said i had purchased the television based on one condition and it was not done. I had my entire day time and energy wasted, and i wanted a refund of the amount as the reason of purchasing the tv did not work out. I wanted to gift it for my dad's birthday and it was not done. I said sorry doesn't work out, you need to compensate me and have my tv returned back. Again i get to hear the cock and bull story, sorry sir, extremely sorry sir, delivery is another department, i don't know sir.
He had again committed yesterday night that the television will be delivered before 12pm today for sure and he will call me at 10:00am. I feel cheated over and over again both by the executives and managers of the outlet.
Please arrange to have my refund, in case i do not receive the tv at 12pm today.
Reliance Digital customer support has been notified about the posted complaint.
