Reliance Digital Complaints & Reviews

Normal scratches on screen and they counting in physical damage and saying that can't be repairable in warranty and product inn warranty for 2 years date of purchase is on[protected] and problems in tube than why and how that normal scratches on screen is impact on that power supply problems than how that impact to screen we don't want screen replacement we want tube resolve or power supply that in warranty and not physically damage if you count normal scratches in physical damage than if actual damage is taken place than what you say to that damage i don't know and you can see in photos and video attached that showing normal scratches that no any physical damage taken place than how they can said that now i understand that why people is buying that lg, sony and samsung lcds because they they provides post sale service they not making any fraud in warranty i make many times request to helpline that engineer come take photos and said that you have to pay-15000/ if product is in warranty than how can i pay that amount now if you don't help me sir i make complain in consumer helpline i don't have any other ways that engineer is very much rough that is said that address is not found that why he is angry and i talk that in warranty that why he represent in that way so that from company will not bear the same but you can see in the video no any physical damage is taken place please help me i request you to resolve this

Dear team

Today i bought a new mobile mi a3 from your reliance store muzaffarnagar at 5:00 pm, but i did not like the phone so i asked him to change it at the same time. But he refused.
I had to change from mi a3 to mi note 7pro
But at the same time he refused to make the selection nor told me whether we will change or not.
Please tell me who will change tomorrow or else i will take legal action

Please check and confirm me on priroty

Regards,
Mohit kumar
[protected]

We have bought a whirlpool 340 litre Refrigerator from Reliance Digital O P Road Vadodara on 11/8/2019.But since installation every time we open door of the Refrigerator a noise occurs.

We complained on toll free number and Reliance Digiatal executive visited our home on 29/8/2019 in morning he did some work then he said problem is solved and he left but after he left again problem started.

So same day we again complained and another executive came he came in evening he also did some work but problem was not solved and he left.

Kindly replace our new refrigerator or refund me

After so many complaint they not solved my problem
After 4 time service they told whirlpool has many problems in fridge and washing machine
When we purchased why u don't ask us

Plz replace my product that's it

My contact :[protected], [protected]
Registered no : [protected]

I don't want to service anymore

4 time your installation manager visit but not doing anything
I purchased refrigerator not dabba ..they move my fridge anywhere any type

Reliance send me diffective piece..

Yesterday they asssure me if that time they're not solving issue they replaced my product...today not solved problems
I don't want this fridge any more
If you are not helping me then i will go in consumer court..

I am regular customer of reliance
But at that time no one can help
Just they asking for waiting time
How much time i wait

They come and do some work after that problem becomes high
After visiting noice becomes very loud and big problem..

Plz as fast as replace this diffective piece...

After taking video and pictures by your technician for replacement
Still not any update

Plzzzz i request replace this piece i dont want further any service...
Here i attach video plz as fast as plz replace

Sir/ madam,

I have purchased a samsung refrigerator ff 318l (Model no:rt34m3983m7)
From reliance digital, keelkatalai, chennai on 11.11.2017.
With the same purchase, i had bought the extended warranty reliance resq care plan.
Pos receipt no:[protected]

I have been facing a peculiar problem for the last 6 months, where the lower part of the refrigerator doesn't cool and forms ice inside the freezer vents, thereby all the food inside the refrigerator getting spoiled.

Complaints with reliance resq care;
Service request no:[protected] on "24th july 2019"
Another service request no: 22035786 on "6th august 2019"
Another service request no:[protected] on "9th august 2019".

The reliance resq service personnel has told that the spare needs to come from samsung and they have ordered it but even after a month, no proper communication from reliance resq service or the service personnel.

After this, i had placed a service request with samsung and carried out some repair and spent out of my own wallet. But the issue is still unresolved.

After being completely let down by reliance and samsung, i
Lodged a complaint in national consumer helpline,
Complaint no:1571661.

This is ranijth purchased reconnect tv from reliance digital. The tv speakers are not working and smart tv functionality also not working (Like videos are not playing from youtube, not able to see the installed apps. Etc). I have complaint regarding this almost 3 months back. But till now the issue is not resolved. Other than resolving the issue they are closing the complaint. When i call to customer care they are creating the complaint again and saying going to be resolved in 24-48hrs and closing the complaint after few days without resolving it. Like this they are closed 5 times.
I have mailed to cshead, same is repeated they are created a complaint closed it without resolving. Then i mailed to ceo of reliance digital, till now no response from him. See the attached mail screen shots for reference.

Please take necessary action on the responsible persons and resolve my issue as soon as possible. I already waited more than 3 months, please ask them to take their tv back and refund my amount.

I had purchased iphone xs from relaince digital, cbd belapur under resq warranty (Mrp/ 9700) on 3rd nov 2018, attached bill copy for your reference. I still remember while purchasing resq warranty against iphone xs your executive explain me benefit of this policy is as below,
1. Mobile loss then you will get replacement
2. Any physical damage happen you will get replacement
3. Any technical issue you will get replacement
4. For all issues you will get support from reliance digital, i don’t need to run or visit apple service center.
For all above communication i have proof as 3 of my friends and 2 your supporting staff.
Now i am facing issue with mobile i called your supporting team, i ask them does i need to visit apple service center they said you have to visit reliance digital service center.
As per instruction i visited reliance digital store at cbd belapur, now they are telling me this things will not covered in insurance which i have purchased you have to visit apple service center.
Honestly saying this was worst experience with reliance digital, you can check with name how much shopping i had in last two years in relaince digital and how many of my friends have purchased from your store with my reference you can ask your all sales executives.
Now the it is clear that reliance digital making fool to customer or they were making fake promises to customer to sell their products.
Now i have to think before purchasing anything from your store and i know you will loss nothing after disappointing one customer but i promise you can lose your more than 500 customers from my village, friends and relatives, i will never advise anyone to purchase anything from reliance.
Thanks for your fake insurance.

Sir,
I jobymon sebastian bought samsung led (32fh4003) with ew 4y led 32 (Ean#:[protected] on 11/09/2017 18:16:46 from the reliance digital, ground & first floor, nabeesa shopping complex, kottayam. It has been closed down suddenly.
1. 24 august[protected] i file complaint to respective outlet ([protected]) for not working ([protected])
2. 25 august 2019 – i got a msg from samsung complaint log in service request no [protected] (Engineer name: jeffin issac, contact number.[protected]
3. 26 august 2019 – samsung engineer attended complaint and below attached report give. He is conducted to respective outlet as them reliance engineer resolve this issue
4. 29 august 2019 – i contact [protected] from there i get one more complaint id [protected] and given complaint to cshead. [protected]@ril.com and bm. [protected]@ril.com. One call and one mail after no action or no replay
5. 31 august 2019 7.00 pm i directly go to respective outlet contact to service head. He already send estimate on 27th but not given approval. He also don’t know when can do service or resolve my complaint
Every day i conduct to outlet, customer care and higher authorities. Yesterday i directly go to outlet 7.00 pm. 9.00 pm i got message my complaint cancelled due to non-availability of concerned person (Service request no: [protected])
After 9th day also not solved problem or not get any standby. Sir, it’s my prayer to you, you are my last way so please help me to resolve this issue. Thanks and looking for your positive anticipation
Because my father and mother above 73 year old person they have only one entertainment this t. V
Bill and samsung service report attached

My conduct details:
Jobymon sebastian
[protected] /[protected]
[protected]@gmail.com

I have 32inch reconnect led tv bought on 29 april 2019 from reliance digital store with 2 years warranty its been more than 2 weeks my complaint has not been resolved i registered a complaint on 14 august 2019 and then technician visited and said that there is a panel defect and after that no response came and after calling them they again send 2 times technician to check the same problem still i havent heard from them they keep on saying wait for 2-3 more days and its keeps on going like this they even closed my complaint and again reopened when i call them back so replace my tv as it is under warranty against complaint no [protected] even the service centre is not picking up call and the store (Reliance jio store) from where i bought they say it has nothing to do with us. So take action against these fraud companies like reliance digital store

This is to request you to take a look on reliance digital distributor owner and unprofessional servicing staff,
Haven't installed samsung a/c till now, it's been three weeks now by the time of purchasing the product and have charged 1800 rupees in advance and ask for new material to do fitting, haven't provided bill of that purchased cheap material.
Highly unprofessional behavior, urge you to take action on this and provide 1 month extra warranty along with immediate service.
Distributors are useless!!

Cheating at the store
I wish i could address this mail to mr. Ambani and apprise him of the gross cheating which i faced at the reliance digital store at vaishali nagar on 19th august, 2019.

I was looking for a tablet for my father at the store and picked up one plus 7 worth rs.32, 999 (Rupees thirty two thousand nine hundred ninety nine), while making the payment i enquired about the cash back scheme (Assured
10% cashback scheme). I was told that if i will purchase today then, i am eligible to get the assured cash back. On a request to the customer care, they agreed to allow me cash back offer and i was going to billing counter for billing then sales representative comes and said this offer is not valid and then i said call your manager then he call his manger and manager runs on mobile area side and crashed the all schemes from store and try to become smart and takes the schemes offer's in his pocket when i shouted them said offer is over and rubbing the offer when i caught him and i am taking photo then he is ready to eat the broucher of schemes.
Thenanother sales representative comes we were asked to wait for some time. After some time another sale represntative walked upto me and informed that sorry sir, you are not eligible for the cash back. First, i was told that to avail the cash back, i had to buy at least 2 products, then i was told that the cash back offer is not available on the oneplus products.
I not only feel cheated but greatly humiliated. It was more to console my dad to whom i just could not explain the unethical behaviour of the store officials.
Well, i think the communication is just very clear that the hundreds of posters displayed in the store trying to entice customers of 'unlimited happiness assured'. It should have read unlimited unhappiness assured.

Please convey to mr. Ambani that you are not capable enough to keep the promises you yourself make to customers. Highly disgusting and unprofessional business ethics. Sorry to say that you lost yet another customer for life time (It might not matter to you, given your size).

Thanks for adding sparkles on my dad's birthday, hope the money you saved by cheating helps you employ more honest and forthcoming store officials.

Arpit jain
[protected]
#humhai ek hi pida hai ambani ji aapkai vaishali nagar wale reliance digital mai kidaa hai#
I am attaching photo of offer also for further references.

I purchased a semi automatic washing machine of reconnect from juhu branch on 26th august 2019, made the payment, and the sales person told me that it will be delivered the next day for sure, i. E on the 27th of august b/w 10 am to 10 pm and i received the massage stating the same
I waited till 8 in the evening and thn called the outlet and the girl told me that our standard delivery is 48 hours and there is some problem and the sales person should have told me and etc etc and my machine won’t be delivered today
I waited the whole day in my house, put my other plans on hold, so that the delivery person doesn’t have to wait or return
Seriously this is not a nice experience.. I wanted to buy other things also.. But now i am highly doubtful about my decision of purchasing the product from reliance digital
Took extended service also, god knows what will happen if something happens to the machine
Will u guys even repair it
My 1st experience and most probably the last one
P. S. Pic of the massage attached

Hello,

I purchased one plus 7 on 15th august 2019 from allahabad store and from the very same day i am facing the fast draining issue in the battery although i have not yet inserted the sim, just using the what app and u tube.

Did all the procedure to save battery then also there is no improvement in that.

Very bad experience with reliance digital, given the used phone.

I have purchased skull candy bluetooth device from your pondicherry store. The wire was torn before the warranty period. The team has assured me to replace my old bluetooth to new one. But i have lost the bill. Please do the needful to get me the duplicate bill as soon as possible since the warranty period will end this month.

Billed on - october, 2018 (Pondicherry providence mall store)
Mobile no - [protected] orbr...

Dear sir, i have bought an safe stab stabilizer from reliance digital few months back with my lg air conditioner, but yesterday its broken due to some voltage issue but now no one is cooperating from reliance digital silchar services regarding this issue, can you please cooperate with us and try to resolve this issue to change or repair my stabilizer as soon as possible.

I purchased a hitachi refrigerator from reliance digital on 24th jan-19. Within 1 month, 1 of the tray in the refrigerator got cracked automatically but we couldn't justify our self that automatically there could be any crack. But after 2-3 days, again another tray got ditto similar crack. Within a day or two, some unusual noises started coming from the back side (May be from compressor).

I immediately reported to reliance about the same because they are the partner of hitachi for service and maintenance related thing. A person came from their side and told that this is not covered under warranty. I debated that this is a manufacturing defect because within a month, both the tray cannot get cracked in a similar way. The truth is even if someone wants to break the tray willfully, still he/she wouldn't be able to do it in a very same way to both the trays.

The noise that is coming from the back side is very unusual (It comes very slowly that it cannot be recorded in the mobile) and also not very frequent. But if a child will hear or anyone who has phobia of noise, will get scared. The noise is like if someone's neck is getting squeezed.

Then, i escalated till the head of reliance service department and also to hitachi service centre.

2 times - different different person visited but not to of any result. They simply avoided.

This product costed me inr 46000 but i am cheated willfully by both reliance digital and hitachi

Complain no. [protected]

My whirlpool washing machin is in extended warrnty from reliance digital. On 6th aug 2019. It stop working i complained for the same, after two days one empolyee from reliance digital visited then till date 21/8/19 he not one returned.

Since last one week mr. Ganesh from reliance digital is promising that today definitely my problem will be solved. But till date 21/08/2019 evening is it un solved.

It is just question of moral when you can't fullfill you should not promise. Very worst experience from reliance digital.

We purchase washing machine on dates 21.07.2019 complaint no. Reference no: [protected]
Since 3 days left but no one visit or replace product.
And i don't want to visit any engg already visited your engg and capture video and sent to your lucknow office as per local store but approval pending for replacement.

That product delivered with defective piece and why are suffered after made payment unable to use this product what is the sence. We visited for lg product but your executive insist for this product and i conveyance and buy this product but delivered defective piece.

I feel you cheating with customers.

Kindly replace product or refund my amount.

Regards
Ramesh kumar shahi
[protected]

I Had purchased a Samsung 40 fhd LED TV on 17.8.2019 from Db mall reliance retail limited Bhopal . The Tv has been delivered but the fitting or setting up the TV on a wall...no one has been come.And also i have been call to the reliance digital from where I purchased the tv they said that we talk to them they will come but no one come till now so please send some one..
Thank you

Dear sir my reconnect ac is not cooling after 2 times service. Related issue have been checked by your service partner but its still not cooling. To whom i may approach.
Please solve this issue as soon as possible or else i have to move consurem forum forcefully. Would appreciate if someone reply in this request priotarily.
Thanks,
Regards

Anuradha bali

I have extended warranty of phone nokia-8 that i have purchaesd from your center. What you people is covered in your resq plan. Every time your service provider say this is not covered in our plan. What do you mean my repair and maintenance which you are leveling in front of you plans. You people befooling us. Nokia care covered all these things in their warranty period. But unfortunatly i have resq warranty plan.