Reliance Digital Complaints & Reviews

As per the above cited subject i have purchased samsung a 70 at your reliance digital hubli located at oasis mall gokul road in this regard i have purchased the product claiming of 3 months warranty against screen replacement unfortunately my screen got damaged with in a month then i approached to the concern reliance digital where i have bought they gave me no and to register the complaint as they said i have registered the complaint. I got a mail regarding the complaint and i submitted the documents they required there after they ask me to pay 10% of the product value and not on the screen cost they claimed it was too disgusting even though at the end the product will be mine i bought it with huge money so i made the payment as they said even after there is no response from their end still after completing the complaint get registered a month no body from their end responding after many mails i get only the reply of"thank you for your patience and with in 48 hrs your problem will be solved" till now a month duration completed and no action on my complaint been taken place instead of false mails please do necessary action regarding the concern party and action may take seriously

I had bought a above mentioned tv. It is installed on my home on 19aug 2019 but after 7 days its not working and none display was shown. I was complaint to reliance but they nothing respond then i complaint to samsung after complaint of 15 days engineer visited and check the tv he informed us that the display panel is not working. We provide all the documents to samsung company many times but still according to company policy they did not take seriously about my severe issue. According to samsung team reliance digital give me the bill (Mentioned date is when i pay on date) while he should give the bill with mentioned date of installation. Samsung take many times my bill details etc etc. But no action is takeing. After lodge my complaint they have give only issues while they should resolve the issues. If they not refund the giving amount i will go to court and file a case against reliance digital and samsung.

Respected sir,

This is regarding the telephone conservation which we had last week our vehicle document had been submitted to mr. Chitranjan month of feb -2019, but due to his negligence till june our issue was not solved. So when we approached you. U told it has not been updated with you, so again we spoke with mr. Chitranjan and told to update the same.

Inspire of sending proper document your people in the month of june - 2019 we started to get back to back mails stating our document is pending we have to submit then immediately or else case will be closed and insurance can’t be claimed.

My question to you is that when your people had failed to respond from feb to june and in spite of sending all required document how can u close the case in hurry by which we are unable to claim the insured amount.

Though you people are responsible for all the problems which i have faced from past several months in claiming the amount now you are blaming us, so i request you to look into our issue once again and help us in claiming the insured amount at the earliest.

Thanking you,

This Sunday I'm visit in Reliance Digital Logix Mall for purchase Led one of the staff Renu attend me and she said wait I'm showing u best model, I'm waiting 10 to 15 min then I'm asking if another satt then she coming and say you not only single customer wait I'm attend you, , She using abuse language.. And no have product knowledge.

Why Reliance Retail hire this type of kind staff I'm so disappointed fo Reliance Digital behavior..

Hi,
Im one of the regular customer who buys many mobiles and other thing. On date 10/09/2019, i bought at ur store at phoenix reliance store, i can even paid full amount at once. I asked one of the staff if payment can be converted into emi, he said yes. And i asked him again “ will there b any gst or interest” he said not at all. But i told him that there will be gst from the bank but he said there willbe no gst from the bank if it is the ill bare it, he promised it to me. Now aftr converting to emi i received mail and gst will b charge. I do not mind paying gst but why did he betray customer, and promise like that?

The above tv was purchased and presented to me by my visiting son in the month of january, 2019.
By september, 2019 it cashed down as for software failure — we had to register complain and wait for almost 2 days got the software reloaded and to make it serviceable.
Came to know from different purchaser, this problem is the faulty design of software and almost all of them are suffering from this problem.
Request the manufacturer to take suitable permanent remedial action, or, failure to do that to replace the model tv by suitable other model tv without any price.

Hi i have bought a hewells ro+uv alkaline amount of rs 15570 but after the purchase i have just checked the price on amazon is 13888 it is huge difference then i asked to store people then said we do any thing and we cant refund your money finally after a long argument then issued me a credit note with mean i have to take any f item from reliance digital this is very bad and unimpressive behaviour

Deepak joshi
[protected]

Hi all,
On[protected] i complained regarding the issue with my refrigerator vide service no.[protected] but till now i have got no response. The issue with this is many

1) you are delaying the repair and its well known that in today's household work it is impossible to survive without a refrigerator.

2) the issue which we are facing has been faced 3 times in last one year and is persistent even after the required part and circuit has been replaced by the company which is samsung in this case

3) in the first instance only the technician had told us that the model was a faulty one and the company has too many complains about the same issue.

4) if that is the case which seems to be true, i would insist on replacing the fridge.

I am unable to continuously follow up on this matter because every one has work to do and cannot just be engaged in repair of household. At the same time if a fridge is purchased of worth say rs 75000 we cannot see our money going into gutter because of the quality issue of samsung and warranty service issue of reliance digital if immediate action is not taken i would be bound to escalate the matter on social media and file a petition to the court of law for mental harassment.

We have purchased water heater from reliance online store 20 days back.
Still we are struggling with them to get it installed. We have made more than 100 calls for that followup.
It is very very frustrating to call them this much times. All are irresponsible person.
Finally they are telling like it got installed already.
They got the money already via online and now cheating on us. Please don't cheat on people's hard earned money

We have purchased water heater and installation online from reliance digital.
It's been almost 20 days and we have made almost 100 calls for installing heater. Nobody gave us proper response. Today they are telling in the system it is showing as heater is installed already.

But heater is in the same place without even opening the box when they delivered. They are getting money through online and cheating us. Kindly someone help us where should register complaint on this

In reliance digital kurla peonix mall loan department of bajaj name Ravi is very inefficient and unprofessional employee false statement provided by him to me regarding the bajaja loan after providing him the necessary document and proof he is still not able to solve my problem and irresponsible approach towards me kindly take an action against it and respond me with a positive feedback..

Sir i have purchased one wireless keyboard and mouse from reliance digital store of rs 1749 on[protected] from hazratganj salesmen provide information that it is having one year guarantee and if there is any problem you can exchange it i am working in govt bank i used this keyboard and mouse on[protected] at my branch it was not worked today i went to store they denied to exchange it and not provide any information regarding this store manager does not have any knowledge to how to talk to customer they said jokingly jar lena had karen lena. Very rude attitude behaviour of staff kindly do the needfull and exchanged my keyboard otherwise i will go to court and consumer forum also with mentally tourchered. One think also note that they did not checked this keyboard when i purchased this you can check cctv footage of that date. My mob-[protected]

I buy 324l refrigerator from reliance digital store in baroda o p road. There is abnormal sound in it. I complain at your tall free no. Complain no - - (1) [protected], (2) [protected], (3) [protected]. I complain three times. Your person came onces only i am not satisfied with his answer. He said that it happened in samsung invertor but in it happened in my refrigerator only. I obsreve others samsung refrigerator there is no sound in it.

Purchased SONY Bravia LCD TV 43 inches 15 days back and not working since the start. No resolution on complaint from Sony as well as Reliance digital
What is use of this product if we are not able to use it since purchased for almost15 days back.

Now we can't think of replacement as well as the SONY support was so bad and I am sure in future same problems will have to face if any problem occurs for replaced product.

So don't want to keep this product anymore and would like to return back.

Normal scratches on screen and they counting in physical damage and saying that can't be repairable in warranty and product inn warranty for 2 years date of purchase is on[protected] and problems in tube than why and how that normal scratches on screen is impact on that power supply problems than how that impact to screen we don't want screen replacement we want tube resolve or power supply that in warranty and not physically damage if you count normal scratches in physical damage than if actual damage is taken place than what you say to that damage i don't know and you can see in photos and video attached that showing normal scratches that no any physical damage taken place than how they can said that now i understand that why people is buying that lg, sony and samsung lcds because they they provides post sale service they not making any fraud in warranty i make many times request to helpline that engineer come take photos and said that you have to pay-15000/ if product is in warranty than how can i pay that amount now if you don't help me sir i make complain in consumer helpline i don't have any other ways that engineer is very much rough that is said that address is not found that why he is angry and i talk that in warranty that why he represent in that way so that from company will not bear the same but you can see in the video no any physical damage is taken place please help me i request you to resolve this

Dear team

Today i bought a new mobile mi a3 from your reliance store muzaffarnagar at 5:00 pm, but i did not like the phone so i asked him to change it at the same time. But he refused.
I had to change from mi a3 to mi note 7pro
But at the same time he refused to make the selection nor told me whether we will change or not.
Please tell me who will change tomorrow or else i will take legal action

Please check and confirm me on priroty

Regards,
Mohit kumar
[protected]

We have bought a whirlpool 340 litre Refrigerator from Reliance Digital O P Road Vadodara on 11/8/2019.But since installation every time we open door of the Refrigerator a noise occurs.

We complained on toll free number and Reliance Digiatal executive visited our home on 29/8/2019 in morning he did some work then he said problem is solved and he left but after he left again problem started.

So same day we again complained and another executive came he came in evening he also did some work but problem was not solved and he left.

Kindly replace our new refrigerator or refund me

After so many complaint they not solved my problem
After 4 time service they told whirlpool has many problems in fridge and washing machine
When we purchased why u don't ask us

Plz replace my product that's it

My contact :[protected], [protected]
Registered no : [protected]

I don't want to service anymore

4 time your installation manager visit but not doing anything
I purchased refrigerator not dabba ..they move my fridge anywhere any type

Reliance send me diffective piece..

Yesterday they asssure me if that time they're not solving issue they replaced my product...today not solved problems
I don't want this fridge any more
If you are not helping me then i will go in consumer court..

I am regular customer of reliance
But at that time no one can help
Just they asking for waiting time
How much time i wait

They come and do some work after that problem becomes high
After visiting noice becomes very loud and big problem..

Plz as fast as replace this diffective piece...

After taking video and pictures by your technician for replacement
Still not any update

Plzzzz i request replace this piece i dont want further any service...
Here i attach video plz as fast as plz replace

Sir/ madam,

I have purchased a samsung refrigerator ff 318l (Model no:rt34m3983m7)
From reliance digital, keelkatalai, chennai on 11.11.2017.
With the same purchase, i had bought the extended warranty reliance resq care plan.
Pos receipt no:[protected]

I have been facing a peculiar problem for the last 6 months, where the lower part of the refrigerator doesn't cool and forms ice inside the freezer vents, thereby all the food inside the refrigerator getting spoiled.

Complaints with reliance resq care;
Service request no:[protected] on "24th july 2019"
Another service request no: 22035786 on "6th august 2019"
Another service request no:[protected] on "9th august 2019".

The reliance resq service personnel has told that the spare needs to come from samsung and they have ordered it but even after a month, no proper communication from reliance resq service or the service personnel.

After this, i had placed a service request with samsung and carried out some repair and spent out of my own wallet. But the issue is still unresolved.

After being completely let down by reliance and samsung, i
Lodged a complaint in national consumer helpline,
Complaint no:1571661.

This is ranijth purchased reconnect tv from reliance digital. The tv speakers are not working and smart tv functionality also not working (Like videos are not playing from youtube, not able to see the installed apps. Etc). I have complaint regarding this almost 3 months back. But till now the issue is not resolved. Other than resolving the issue they are closing the complaint. When i call to customer care they are creating the complaint again and saying going to be resolved in 24-48hrs and closing the complaint after few days without resolving it. Like this they are closed 5 times.
I have mailed to cshead, same is repeated they are created a complaint closed it without resolving. Then i mailed to ceo of reliance digital, till now no response from him. See the attached mail screen shots for reference.

Please take necessary action on the responsible persons and resolve my issue as soon as possible. I already waited more than 3 months, please ask them to take their tv back and refund my amount.

I had purchased iphone xs from relaince digital, cbd belapur under resq warranty (Mrp/ 9700) on 3rd nov 2018, attached bill copy for your reference. I still remember while purchasing resq warranty against iphone xs your executive explain me benefit of this policy is as below,
1. Mobile loss then you will get replacement
2. Any physical damage happen you will get replacement
3. Any technical issue you will get replacement
4. For all issues you will get support from reliance digital, i don’t need to run or visit apple service center.
For all above communication i have proof as 3 of my friends and 2 your supporting staff.
Now i am facing issue with mobile i called your supporting team, i ask them does i need to visit apple service center they said you have to visit reliance digital service center.
As per instruction i visited reliance digital store at cbd belapur, now they are telling me this things will not covered in insurance which i have purchased you have to visit apple service center.
Honestly saying this was worst experience with reliance digital, you can check with name how much shopping i had in last two years in relaince digital and how many of my friends have purchased from your store with my reference you can ask your all sales executives.
Now the it is clear that reliance digital making fool to customer or they were making fake promises to customer to sell their products.
Now i have to think before purchasing anything from your store and i know you will loss nothing after disappointing one customer but i promise you can lose your more than 500 customers from my village, friends and relatives, i will never advise anyone to purchase anything from reliance.
Thanks for your fake insurance.