Reliance Digital Complaints & Reviews

Dear sir,

I have Kent RO machine not working properly . I have put in more than 9 complaints, The staff, senior management and company owners do not care.
still my purifier not working ...
please repair or replace my kent purifier,

plz check my all complaints

contact no [protected]

Dear Customer, Your Call No. [protected] is being re-assigned to the technicianfor the product KENT WATERPURIFIER MINERALRO GRAND PLUS who will attend to it on date 26.05.2019For more information call us on [protected] or email [protected]@resq.in T and C Apply.

My AC is not cooling, I already complaint on reliance digital costumer care.
Service number [protected]
I didn't got back any response yet from costumer care nor from service man.
I called 5-6 times for the same but they told every time that they will send service provider on your door on same day. I'm totally disappointed by this.
Solve My Problem ASAP

Today I Feel very bad that why i have purchased Reconnect window AC, I remebered when i was went to purchase AC at Reliance Digital Store, the sales executive said very qualities of Reconnect AC that we have provided 24*7 Support services, Guarantee services, no complaint raised against AC till date, Cooling is very good etc., then i have trust on that person and purchase the reconnect WAC.
But after sales services i realised that whatever sales executive told me is only for the purpose to generate sale of store and achieve sales target.
Today is the 7th day from the day when i raised complaint of Gas refilling in AC but still no action has been taken by the companies end.
Daily when i called to customer care, executive told me that your request has been forwarded to our technician, he will come today. Daily technician name is changed like day before yesterday the technician name is Jawed, yesterday the technician name is Shahrukh and today the technician name is mohammad, but no technician is coming in my home for gas refilling.
I never want to used this social Media FB, but my colleagues said that whenever any reputed company not resolving you problem then you will write to the company in social media and they will take action immediately due to their company goodwill and reputation.
But reliance Digital has no worry about their company reputation and goodwill else they have no goodwill and reputation, because i write to reliace digital at 3-4 social media pages like Twitter, Facebook, consumer complaint, complaint board etc. but still no action has been taken.

As I HAVE A DAUGHTER OF 7 MONTHS OLD and already told to reliance digital every time, but they doing business just only for revenue generation purpose, no matter that customer will suffer after getting products.

And telling one thing clear that this type of behavior will destroy your customer base one day, your company is running only because o[censored]s(Customers). The slogan is very true is that " CUSTOMER IS GOD FOR EVERY COMPANY".

I never ever seen this type of disgusting, careless, fake company.

SERVICE REQUEST NO : [protected]

Despite calling 5 - 6 times, till now no one turned up to service my washing machine. all the time customer care team says they will surely send some one.
but I'm wondering that " someone" exists. and Customer care is not ready to give technician number. if it is so confidential, on the first day itself they should have sent their technician.

Hi my Reg. Contact no [protected]
My Fridge not working last one month. my fridge is under warranty by Reliance Digital. i was complain many time but service is very bad i advice to all people don't buy any product to reliance digital store. i called many times but they did't resolve issue every time they do promises but sale never complied.
Bakwas services hai please don't buy any products.

I am lodged request on Dt.6.6.2019 regarding Gas Refilling in my WAC 1.5 T3S RHWAG1503.

I am staying at Top Floor of my building with my family and i have a daughter of 7 Months age.

I am such a loyal customer and you are treating the customer like granted. your sole purpose is only to sold the product to the customer at anyhow and after sale services you don't care. Is this kind of trust Reliance Digital is building on people. What a disgusting service. MY 7 MONTHS DAUGHTER IS SUFFERING. Despite of Daily Follow up with 3-4 times in a day with customer care even i am very busy in my schedule as I am Chartered Accountant and Lawyer and Lots of GST audits & companies statutory audit is going on even i have no time to have a lunch properly and atleast 10 to 15 minutes will take in your one customer care call, and still no action has been taken from your end. VERY DISGUSTING.

This kind of Casual Approach is not expected from this reputed company.
I AM VERY VERY DISSATISFIED.

"AND NOW I WILL GONNA COMPLAIN THIS IN CONSUMER FORUM AND PUBLISH THIS ON SOCIAL MEDIA."

THANK YOU FOR GIVING US VERY DISSATISFACTORY, DISGUSTING & UNEXPECTED SERVICES"

Sir/Madam,

My Registered Mobile No. [protected]

I am Raghu I bought Diakin AC in Reliance Digial - Kilpauk Chennai -600 010. And i did Extend Warranty For 4 years Serial No, :- 510034 Period From:[protected] to[protected].

My Complaint :-

1. Last Month (06.05.2019) I Lodged a complaint for that Technician came and said to do for water wash for Rs. 1500/- I paid the same via CASH. i complaint in AC coloumn Full Air flow is not there. They told while keep running it will get solved.

2. I dont Remember the date By next week again i lodged a complaint the same technician came and once again they did a Water Wash . once again the same issue. almost last itself i complaint lots of time.

3. 06.06.2019 One more technician Came Name Mr.Vignesh He did nicely, but again the same problem with in a 2 hours happend. again he came and did some thing. he went.

Still My problem not solved. They Are using Stragetic to escape from the Temperorary Problem. Complaint about the Diaking AC Make..

11/5/1997
[protected] my Aadhar number
Pen number GWZPS9154J
EMPLOYE ID 60341730

Sir
My name is zainulabdin gulam Moinuddin Shaikh
I worked in reliance digital from October 2016 to march 2017 when I employed for your reliance digital my name was ZAINULABDI gulam Moinuddin Shaikh as per my proof but now as per the proof my name is zainulabdin gulam Moinuddin Shaikh sir please check it and find my UAN number as well as PF and please tell me which data put from activate to UAN

Dear All i purchased Lg Ac from reliance digital on 17.05.2019 and after 10 days Ac stop cooling after that i request compliant at reliance customer care compliant no is [protected] but til now after 6 days nobody visit and call me
for service that is very poor reaction by reliance care in future i can not suggest any body to any purchased from Reliance

I was buying Airpods version 2 that worth Rs14999 but there was another variant of it which is wireless charging case that worth 18999 . The salesman showed me the wireless charging one. When I asked about the difference between these two. He clearly told me that "Ma'am ye 1899 wale me apka case me hi charge ho jata hain ".
I was amazed that I do not need to charge the case . He didn't told me that the case is compatible for wireless charging that i need to keep it on wireless charging pad. When i called the salesperson he told me that doosre ladke ne aapko bola tha maine to aapko 14999 ka hi dikhaya tha. As a customer i feel cheated, for 4000Rs i got a wrong product because i do not know that i have buy the charging pad also for that. FYI:
Branch office number-‭[protected]‬
Salesperson number-‭[protected]‬

I bought oneplus 7 pro 5 days ago at reliance digital store and today i lost it. I need to help from you guyz. I think you guyz can help me. I file FIR complaint as well. My phone was with me and I was in a crowded area when i came near my parked vehicle my phone was missing and started searching for continously for 5 hours and then directly went to police station to file complaint. I hope my issue will be resolved my reliance becoz they give priority to customers. Please help me.

Complain Number: [protected]
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[Resolved] Reliance Digital — worst service / worst company

1 Review
Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
ankt15 on Apr 25, 2019

We have registered a complaint on 28th March 2019 for carrier AC servicing. Now its almost a month have passed and we haven't received any response from the concerns. And when i called customer care today, they said call ([protected]) has been closed and they opened a new call on 13th April19.
[protected][protected][protected][protected][protected][protected]---
[protected][protected][protected][protected][protected][protected]---
Updated by ankt15, Apr 27, 2019

Yesterday (26th April19) technician BHOLA ([protected]) visited, checked the AC and said it cannot be repaired here, it need to be send to the service center.
Same time i called the pickup person IMRAN ([protected]), he said i can't picked today.

today (27th April19) again...i called many times to the concerned team...no one picked the call

Dinesh - [protected] (Lead)
Imran - [protected] (pick up person)
Bhola - [protected]

IS THIS THE WAY Reliance PROVIDE SERVICES TO THE CUSTOMER ??

I think now i have to wait a month more to pick the AC and a month to repair??
And a month more for the installation? right ??
[protected][protected][protected][protected][protected][protected]---
[protected][protected][protected][protected][protected][protected]---

I have raised the above complain 27th April. And the issue i am facing from 1MONTH before.

Now its more than 2 MONTHS still the issue is there.
And they have marked the complain as resolved.
Don't know what to do now.
Really frustrated now.

Complain Number: [protected]
Name: Ankit Gupta
Registered Number: [protected]

Iam from madanapalle... . And purchased Bluestar AC an year ago... Suddenly it stopped working in middle of night. Same reported for service at Reliance Digital store, Madanapalle two days ago. But, till now there is no reponce from them... Really worst service and responce from them... Hope this will reach for better service or else consumer forum is only the option I have..

मुझे किसी ने बताया था कि इंडेपेंडेंट टीवी पर बहुत बढ़िया पैक चल रहा हैं जिसमैं आपको 1999. का भुगतान करने पर आपको पाँच साल के लिये आपको फ़्री मैं एच॰डी॰ चैनल देखने को मिलेंगे उनके बताये अनुसार मैंने ओनलाइन पैसा मेरे खाते से कटवा दिए । फिर उनका मैसेज आया की आपका कनेकशन 15-20 दिनो के अंदर हो जायेगा लेकिन जब मैंने 20 दिनों के बाद जब मैंने इंडेपेंडेंट टीवी के ग्राहकसेवा कर्मी से बात की तो उन्होंने बताया की आपका कनेकशन होने मैं सात दिन और लगेंगे ऐसा कहते-कहते उनको 3 महीने बीत गए लेकिन मेरा कनेकशन हुआ नहीं । फिर इंडेपेंडेंट टीवी की तरफ़से फ़ोने आया की सर आपका कनेकशन नहीं हो पायेगा । हम आपका पैसा वापिस आपके खाते मैं डाल रहें हैं आप हमें मेल आईड़ी के ज़रिए अपना खाता नं. और कसटूमर आईड़ी सेंड के दें मैंने उनको कमसे कम 15 बार मेरे खाते की जानकारी उन्हें भेज चुका हूँ लेकिन उनकी तरफ़ से कोई भी प्रतिक्रिया नहीं हुई हैं 11/12/2018 से आज दिनांक 18/05/2019 तो उनके द्वारा कोई राशि मेरे खाते मैं नहीं आयी हाई मैन उनको मेरे खाते का statement कई बार भेज चुका हो । अतः आपसे निवेदन हैं की आप इस मामले मै हस्तक्षेप के उचित करवाहि करें
Please find attach
1st massege.
Dear customer, welcome to independent tv family your booking id - r[protected] and installation will done within 10 to 15 working days.

2nd massege.

Dear customer, your workorder no is 905703, and your customer id is [protected], your installation will be completed shortly. Independent tv

3rd massege
Dear customer, your service request number is 1235741, and tentative resolution time is 24 hrs. Independent tv.

अमित कुमार (भरतपुर राजस्थान)
मोबाईल न. [protected]
Email i’d: [protected]@gmail.com

We have purchased an Reconnect AC and now it is not working. I have registered a complaint and technician comes for checking. Technician said that need to replace a part and it will fix the problem within 3 days. After that no information about the complaint.

I have contacted different time in customer service and part is not available it will comes within 2 days.

Complaint registered on May 15, 2019.

I brought ac from reliance panvel orion mall on last month now its not working and remote issue also der
I called customer care its been 3 days they nt yet come at my place and what is used of customer care i called customer care they are giving fake promises to the customer. And he kept me on hold for 30 min and discounted. Its pathetic services they are giving to the customer and product also pathetic
Called id career customer care[protected]
Reliance also pathetic and faulty product is giving to the customer.

My refrigerator stopped working on 16 may 2019 and i have registered a complain with reliance digital regarding the same as when i bought the product from reliance i have opted for their extended warranty called resq.

They told me that it will be resolved in 2 days and on the next day i. E 17th may 2019 their technician visited and told that refrigerator pcm main has burnt and need to be replaced and said that it will be done in 2 days. I waited for 3 days and after not update i called their customer care number [protected]. They said they are escalating it and it will be resolved soon.

After that its been 22 days since then i am continuously following up with them but only getting the same reply that its been escalated and i will get call from their senior for further update but till now nothing been done

Dear Team,

I had purchased a water purifier of AO Smith from your outlet store based on your sales people advice. I had also taken three years warranty from Reliance Digital. Post purchase of this product, I was facing lot of issues and it was addressed by Reliance digital since comes under AMC
On dated 30th May I had made a complaint to customer care department since machine is not working. Till now no one has attended this call. I had also follow up with customer care department assured me that it will address and all my follow up gone for a toss.

Hi,

First of allI am writing this in reference to the utmost bad experience that i received from the store and from the customer service department. You people have to actually agree to the fact that you all are just a bunch of liars and incompetent in keeping up your promises moreover have the audacity to give fake and irrelevant information to the customers who come to the store to spend there hard earn money.

Now i am going to highlight the issue.
I purchased 2 Blue-star window A/C from sector 12 Dwarka store on 2nd of may one under my name (Rachit Gupta) and second under Upasana kher’s name.
Firstly the email address on my bill was mentioned incorrectly which was a bad part on your sales rep when the lady took all my details twice when i came back home and check the details i found the error I immediately called store and told the issue they said they will fix it and will send me copy of the bill in 5 minutes which never happened.
Next day i called the customer service department and they said they will correct the details and send me a soft of bill within 24-48 hours.
The only good thing which happened in between is that i got the A/C delivered on the very next day as promised.
Then the run around started i received a message on 3rd that the tech person is assigned and the ac will be installed on 4th may ill attach the screenshot of the same as well.

image1.jpeg

Upasana and I took leave from work so that the installation can be done and waited whole day.
In between we both called at-least 4-5 times each to your customer service department to check when the tech person will come and every-time we got a run around stating that we dint have to worry the installation will be done on the given date and every-time we were told that customer service department will call us back after following up with the technician which never happened.
They gave us the commitment multiple times that they are escalating the issue on the urgent basis and will make sure it will be done today which again never happened. When i asked for the technician number they refused to give neither they tried to follow up.
Then today at 9:00 pm i got a call from one of the store rep asking me if the installation has been done or not when i told him about the issue he checked and said a technician name Gurpreet was assigned for the installation o[censored]pasana kher’s A/C but they dont see anyone assigned for the installation for my A/C.
When i asked store rep to check with Gurpreet why he didnt come neither he called to inform about the status he said because the technician was busy in other installations so he didn't get time.
I asked him who is the person who is assigned to come and install my A/C he said he has no information about it i gave him a name (Anurag) which your customer service reps gabe me store rep said no this person does not install ac’s he works in a different department.
Finally when i asked him about the time and date when my AC will be installed he said he has no idea and gave me a number asking me to call them in the morning to check who they will be sending but said since tomorrow is A festive day so he cant be sure of the technicians as most of them prefer not to work on the day.

I hope i was clear enough to explain my dissatisfaction towards you people.You people dont value ur own commitments and customer times then how do you expect a customer to walk in to your store and buy products.
I was making a plan to buy a third A/C and a refrigerator from the store but now i will shift to a different franchise.
Would never recommend anyone to purchase things from reliance moreover i will cascade the issue to social media as-well so that others can also think 100 times before coming and buying anything from Reliance.
Super disappointed and very unhappy with your customer treatment.
Not sure wether you guys will take any action or not but for me its a no-no for Reliance in future.

Rachit Gupta

Product :- reconnect 1.5 tone A.C

Issue:- when I started my A.C in 5 to 10 min automatically switched off (M.C.B tripped)

My service request no :-[protected]. Please check my complaints from 29/05/2019 to till date with time. It's over now. Your company is not giving proper service. If you are not solve my complaints and not giving proper service then why are you sell your products??? My all call are record with your Relaince digital service executive ([protected]). all times your telly caller given wrong commitment nd given wrong details to me. When first time I calling to you on this number([protected]) then your executive says your problem sole out in 72 hours. But till time not solve my problem. After all I am many times request for same problems and it's a big cheat with me. I am not satisfied with your service.

Responsible person contact me on this mob number :- [protected]