Reliance Digital Complaints & Reviews

Reliance closed my complaint without giving proper response Complaint ID[protected] raised on 30/05/2015,[protected] raised on 19/10/2015 and[protected] raised on 10/11/2015 my connection no. is[protected] i am highly dissatisfied with Reliance. Reliance has charged my Rs 300 twiced and again demand money for sattlement. My complaint is not addressed properly

Dear Team, I had purchased food processor from reliance digital last year. And from last one month its with the store for the reason that it was not taking load of anything. The store is in Janakpuri Delhi. I had been following up from the store regarding my food processor but they are just saying that 3-4 days more. now its one month. Even they are not reverting back on email ids. CS head or branch head are not reply and now even on phone. Its just a fraud company with fraud intentions. Hope to get my things back

Apple iPhone - 5s 16GB Purchase Date - 9th January 2016 Authorized Retailer Details - Reliance Retail Limited, Reliance Digital, IPCL, Gulmohar Cross Road No.9, Opp Tiwari Mithaiwala, JVPD Juhu, Andheri West, Mumbai – 400 049 Store Contact No:[protected] Service no. [protected] CIN NO: U01100MH1999PLC120563 Store Manager - Mr. Swapnil Kadge Store Sales person - Sajid 1) Your team gave me false assurance all the way and were conveniently sitting on Apple's replacement policy to hide their incompetency of handling a customer request. 2) Swapnil who is supposed to be the Store Manager should have been more courteous and helpful rather than showing his casual attitude. 3) Being a store manager if he does not know his systems and his staff well I don’t think he is fit for the job. 4) I was assured yesterday that they will personally follow-up on my request with the Apple Service Center and get back to me. Till this time while I’m writing this email to you I have not received a single call from your store. Can you answer me for below: As a customer I would really like to know what are your action points to deal with such outlets so more customers like me do not face such arrogant and ill-informed staff. How will you compensate me for the trouble your staff had made me go through??? I've paid INR 25000 to buy a new iPhone however i neither have it with me nor any update from the store from where i bought it!!!

I, the customer of Reliance Digital Purchased Aquasure Waterpurifier on[protected] having warranty issued by the company till 1year[protected]. Also i had Purchased additional warranty of 2years from Reliance digital[protected] to[protected].The problem was with the display and change of catridge. A person from reliance visited my place on 8th-Jan-2016 and serviced. The problem is not yet sought out. Reliance could have sent a person well capable of solving the issue.The dissapointing factors are that the a product from well recognised company like eureka forbes comes out with so many issues within 1year of purchase, the service is too poor from reliance and the person is not even changing the display when the product is covered under warranty(I have enclosed the copy of my warranty).I insist Reliance to look into this matter and solve it as soon as possible by sending only capable person.

Hi I am writing this mail with very big disappointment with Reliance Digital, I bought a 48” Sony LED TV on 6th January 2016 from Reliance Digital Ambiance Mall Store paid 76000/- Rs for that purchase which is huge sum for me, on 7th of produce is delivered & installed, but time of installation it shows all green patches appears on the screen & technician visited said he get this piece replaced, but after minutes these green dots are disappeared & i thought now its working fine may be this is a installation issue as technician told me HDMI cable is loose & its fixed now, i sign OK report & then start the nightmare, after few minutes green dots appear of whole screen & when i try to contact technician he is not picking up the call. After that i make call to sales executive at store who said if product is faulty on arrival they get it replaced, nothing happened for whole day then i contacted Manager at showroom Name Shashi kant At first he told me he is unaware of any such thing & then he said sales executive Pankaj told me & he got it replaced, but when nothing happened i make call again to Shashi kant of Gurgaon Ambiance mall sales manager & he refused to acknowledge that he said that they can change that unit as it delivered as faulty .he told me to contact at Sony service & they are not responsible. I feel cheated & disappointed with such behaviour of customer service manager for customer & now i am expecting a fast action on to this or i don’t have any option but to move consumer court for such harassment. hope you can get this replaced & save time for all o[censored]s. necessary action should be taken to such executive's who don't care for the reputation of their brand, also request you to arrange some training program for Services manager's like Sashikant so that he can understand how to talk & behave with a customer who comes to your brand . Dilbag singh [protected]

I am writing this mail with very big disappointment with Reliance Digital, I bought a 48” Sony LED TV on 6th January 2016 from Reliance Digital Ambiance Mall Store paid 76000/- Rs for that purchase which is huge sum for me, on 7th of produce is delivered & installed, but time of installation it shows all green patches appears on the screen & technician visited said he get this piece replaced, but after minutes these green dots are disappeared & i thought now its working fine may be this is a installation issue as technician told me HDMI cable is loose & its fixed now, i sign OK report & then start the nightmare, after few minutes green dots appear of whole screen & when i try to contact technician he is not picking up the call. After that i make call to sales executive at store who said if product is faulty on arrival they get it replaced, nothing happened for whole day then i contacted Manager at showroom Name Shashi kant At first he told me he is unaware of any such thing & then he said Pankaj told me & he got it replaced, but when nothing happened i make call again to Shashi kant of Gurgaon Ambiance mall sales manager & he refused to acknowledge that he said that they can change that unit as it delivered as faulty .he told me to contact at Sony service & they are not responsible. I feel cheated & disappointed with such behaviour of customer service manager for customer & now i am expecting a fast action on to this or i don’t have any option but to move consumer court for such harassment. your moment of happiness 06/01/2016 17:53:11 @ Reliance Retail Limited S-218, Ambiance Mall, Ambiance Island Delhi-Jaipur Highway, NH-8 Gurgaon-122002 (Haryana) Ph No:[protected]/4029099 Reliance Resq: +[protected]/46 Service Ph:[protected] CIN NO: U01100MH1999PLC120563 CASH MEMO -- Retail Invoice [protected][protected] your tech expert ID: 60197815 [protected][protected] your happiness basket [protected][protected] ItemName Qty Amt(Rs) DISCLAIMER: This is a computer generated Duplicate Invoice copy hence seal and signature not required. Any replacement, warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance Retail Limited may, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice. [protected][protected] SONY 48 48R562C 1EA 70900.00V5 SMS CPN C09008875m2j 1.97% -1396.73 EAN#:[protected] Delivery Location : DC Del. DateTime: 07/01/2016 10:00-22:00 LCD/PDP/RPTV DEMO 1EA 0.01V7 EAN#:[protected] EXT WTY 2 YEAR I 1EA 8686.00V7 EAN#:[protected] Del. DateTime: 07/01/2016 10:00-22:00 2-4 YEAR RCP 25 PER -2171.50 SONY SLIM 40"& AB 1EA 0.01V5 EAN#:[protected] Delivery Location : STORE Del. DateTime: 06/01/2016 10:00-22:00 SONY 32FHD WALMUNT -0.01 RESQ CARE PLAN BO 1EA 0.01V5 EAN#:[protected] PRODUCT SERIAL NO: 306396 BAJAJ#S PROCESSI 1EA 299.00V0 EAN#:[protected] BALANCE DUE 76316.79 Bajaj Finance 46332.00 FirstName:dilbag LastName:singh LoanRefNo:sf31278482 SchemeNo:30411 CR/DR[protected].79 Auth Code = 096926 Items Purchased = 6 TAX RECEIPT SUMMARY [protected][protected] Tax Taxable Tax Total Rate Amount Amount Amount [protected][protected] V7 14.50 5689.53 824.98 6514.51 V0 0.00 299.00 0.00 299.00 V5 13.13 61436.65 8066.63 69503.28 [protected][protected] TOTAL: 67425.18 8891.61 76316.79 DISCLAIMER: This is a computer generated Duplicate Invoice copy hence seal and signature not required. Any replacement, warranty, guarantee and product liability claim shall be honoured against original invoice only. Reliance Retail Limited may, at its sole discretion, relax or waive any of its conditions mentioned overleaf the original invoice. [protected][protected] THANKYOU C#18580000 Dt:060116 17:52:27 S#8875 Txn#14 R#012 [protected][protected] DIGITAL ASSIST YOUR HAPPINESS IS OUR PRIORITY:) If not happy, we will make it right. Call:[protected] Email:[protected]@ril.com [protected][protected] Tax rate of 14.5% is relating to Servic tax inclusive of Swachh Bharat Cess *Cheques are subject to realization and goods will be delivered only after the cheque realization. TIN (VAT)#: [protected] TIN (CST)#: [protected] Centralised SerTaxRegNo.AABCR1718EST002 Centralised SerTax Reg Add. 4GFBCA03 Reliance Retail Limited 4GFBCA03, Block-B, Bldg.-4, Reliance Corporate Park, C/o Relene Petrochemicals Ltd., Ghansoli, Thane - 400 701 "Principal place of registration" 7th Flr, palm court, 20/4, Sukhrali Chowk Opp. Sector-14.5, Gurgaon, Haryana-12200 All Disputes are subject to Mumbai Jurisdiction only. Manager's/Cashier's Signature _________ [protected]

Hi, Today morning i called to ur care they guide me to recharge Rs 1010 enough for 1 yr pack of kannada channels and i did the same later i called to care but they told this invalid pack so plz recharge again rs 1123 but pack amt is 2273 now they tell so what is the solution for this miss guide. so what is your action for this one. reply to my mail. [protected]@gmail.com

Dear Sir, I have purchased a "Nokia 730" from Reliance Digital Anna Nagar, Chennai, on 01.01.2015, the IMEI Number - [protected]* From last 7months i have been facing issue related to Incoming & outgoing Voice goes to mute, Network frequently drops without showing No Signal, and the phone gets hanged off frequently. I have been showing this issue in Nokia Care Anna Nagar East twice and which is been closed now & then to Nokia Care Anna Nagar West near to Santhosh Super Market twice and still the problems relating to it didnt stoped & further been informed that if it occurs further regarding the issue you have to go to the Nokia Care Near to Satyam Theater, First i went somewere around last week of November 2015 to the Mount Road Nokia Care Rocky agencies, for the same issue and secondly on 26.12.2015 again for the same issue but at this point of time i didnt agree for the Mobile Service & requested them to replace the handset for a new one of the same model. I just wanted to communicate to you for this issue for a new replacement, Please do the needful at the earliest for a new handset. My Job Sheet Number :[protected]/151226/036, Rocky Agencies, Nokia Care Rocky Agencies, Person Attended Mr. Nanda, a very Rough & Tough Guy.*

I bought a vegetable chopper on 11 july 2015 and with in a one month my chopper demand repairing then i went to reliance and submit my chopper then reliance give back to me my chopper with in a same day after repairing and one month back i again submit my chopper for repairing and reliance return my chopper after two weeks but after one day of working chopper again demand repairing i am dam frustated to go again again & again for repairing of chopper and secondly i don't want to go there again again & again because of reliance sold to me a inferior product. i need replacement of this product because my cost is too high to go to reliance for repairing of vegetable chopper

I had purchased a water heater A.O.SMITH from reliance digital viziangram branch, The store has delivered a non working product, so i asked them to replace or cash back, they simple shouting and saying we will not cashback and there is a no stock of product purchase an another product as it is winter season i much need water heater and i dont want to waste money on other products Date of incident:-03/01/16 Mobile:-[protected] Bill id:[protected]

I bought washing machine from reliance digital, Indranagar, Bangalore. On the day of installation, the person who came to install ask to buy stand and water softener from him but I denied. I needed a longer pipe, so instead of installing the machine with a longer single pipe for both inlet and outlet he made attachments of 1 meter pipe and he took 1250 Rs from me. On asking single pipe he said we won't get long pipes. But when we inquired in shop, not only the 3 meter pipes ( both inlet and outlet) was available but also at just 450₹. In fact of the exact same brand. I know the money is not too much but it is a fraud. And we complaint in store, no body took any action on the person. As far we understand the whole staff is involved in these types of cons. I really want an action to be taken against them.

I purchased an LG Washing Machine from Reliance Digital (Ambience Mall, Vasant Kunj, New Delhi) on 16 October 2014 and was offered a Reconnect Steam Iron.

When I tried to use the iron, I noticed that it was sticking to the clothes indicating something wrong with the coating. It was brought to the notice of the Consumer Desk in the showroom and the iron deposited for rectification. With no communication from their side, I contacted them after about one month. No action had been taken so far, and to come out of the embarrassing situation, I was given a replacement.

The story repeated itself and I approached them again. I was advised to go to their service centre to get it attended to fast. I informed that neither it was convenient nor I was in a tearing hurry. So, the iron was again deposited with the showroom. After rigorous follow-up, the iron was sent to my residence after a clever tinkering with the thermostat knob. Even at the highest setting, it would be only “slightly warm” thus reducing the sticking problem. It was sent back.

I waited for a couple of months and then approached their showroom. Even after making calls to their service centre, they could not trace it and promised to get back to me in a day’s time. Received a call after four days to confirm my residential address. It was followed by three more calls only to check the address before the iron was sent to me “as it was.” I sent it back.

Again, two months passed. No further follow-up from my side… No communication from their side. I put the complaint on www.ConsumerComplaints.in and someone from the company was kind enough to advise me to provide my contact details through their website. I did. And once again, no further communication, even though more than a month has passed since then.

Is it the level of quality and service that will make them what they claim “…to become a preferred brand that is easy on the consumers’ minds….?”

Dear Sir, This is Prof. Manikandan from Coimbatore. Few months back, I have bought Water Heater from our Reliance Store (In Fun Mall, Coimbatore). One service person from reliance came to my rented home for installation and did a very worst service. It leads to Leakage of water and also Tiles were Broken Now, the house owner charged Rs. 7500 to me to rectify those things. I came to Fun mall and bring to your notice thrice. I didn't get proper response.

Purchased whirlpool triple door fridge from Relence digital, Ambattur. No demo arranged even after 4 days. Calls not properly answered and they give stupid reasons. Have a termacol in the chiller vent. But no proper assistance given by store staff if it has to be removed or not.

Dear sir /mam I was gone for purchsing tabelt in relince diigital on satraday .but that time was after swiping my card 10000rs debited from my cerdit card but marchnt reliance digital not got payment.after that on monday he got payment but they send reverse request for refund but still i not geting my cerdit amount in my credit card.kindly request you i was never puraches any item from them. Kindly reverse my 10000 rs in my credit card. Transction no[protected] Transction date-26/12/2015 Transction amount-10000 Credit card no-[protected] Kindly take action imdiendly.and find attachment.

Date of purchase - 26 Dec 2015. Reliance Digital hasn't sent any person to install the TV even after 2 days of purchase. They are keep giving false reasons e.g. person has been caught by police etc. Even after several follow up, there has been no updates.

I had contacted reliance customer care on 07th Dec 2015 to enquire if I can change my existing La Carte pack to Gold pack + 1 regional pack free. The customer care representative had confirmed that I am eligible to change from La Carte pack to Gold pack and get 1 regional pack free. He said that I need to recharge for an amount above INR 380 and call back to customer care to change the subscription pack. Refer the attached call record ‘Communication before Recharge_[protected]_21-46-14.mp3’ As per the confirmation provided by the customer care I recharged my Reliance Big TV account with INR 400 on 12th Dec 2015. Refer attached online payment receipt ‘RBTV_rchrg_AM78619985_[protected]_00-16-36.pdf’. After recharging my Reliance account I again called the Reliance customer care to change my subscription from La carte pack to Gold pack + 1 free regional pack (Malayalam). The customer care representative confirmed that the required changes are made to my account and the total amount of subscription packs activated on my account is INR 380 only. Refer the attached call record ‘Communication after recharge_[protected]_07-59-10.mp3’. On 28th Dec 2015 I received a message from Reliance Stating that my account balance is low and I need to recharge my account before 31st Dec 2015 to receive uninterrupted services. I had recharged my account for INR 400 on 12th Dec 2015 and my total value of subscription pack as confirmed by Reliance customer care representative wad INR 380 only. Hence I am entitled to receive the services at least till 13th Jan 2016. I had called Reliance customer care on 28th Dec 2015 and found that I was being charged INR 564 from my account whereas the actual deduction should have been only INR 380. I was informed by the customer care executive that the la Carte channels were not discontinued from my account. I have registered a compliant with reliance on 28th Dec 2015 (Case ID:[protected]. I have made 2 calls to your customer care for addressing this issue on 28th Dec 2015. Refer attached call records ‘Communication of issue_1_[protected]_14-00-24.mp3’ and ‘Communication of issue_2_[protected]_14-21-48.mp3’. Request you to reimburse the excess amount deducted from my account immediately so that I will receive uninterrupted services till 13th Jan 2016. Also activate only the Gold pack + 1 free regional pack (Malayalam) on my account all other individual la carte channels need to be permanently cancelled. I have attached all the required proof, call records with your customer care and the online recharge receipt, and sent mail to [protected]@reliancedigitaltv.com from my email (vinodv.[protected]@gmail.com)

I purchased Philips Headphone which is spoiled under warranty. for replacement I had to roam around store and service centre for a product of Rs. 650/-. They do not claim the Tag of 'YOUR HAPPINESS IS OUR PRIORITY'. They made to wait for one hour and then come after two days. I suggest people do not enter in Reliance Digital for any need.

This msg is to take u r attention regards u r staff engagement in the store on behalf of Reliance most trusted company. Last time i visited at Reliance Digital Ulhasnagar for iphone 6 purchase but mr Rakesh TL at store never attended properly. So I purchased from Vijay sales. Yesterday again visited for buying Iphone but his response was like he is least needy of Customers. His behaviour was like customer will come and go, hardly i seen the sense of importance for customers in this store. Such professional store and staff engagement with customers was like he doesn't need customer. What's the customer need, any offer if Nothing only was busy in self mobile U should look into it and make him Responsible mr Rakesh TL at reliance digital Ulhasnagar-3 about the importance of customers. In this experience i will not suggest any one for the reliance digital Rds Bhima [protected] [protected]

Hi, I am Vamsi. I have purchased ITek charging kit in reliance digital Anantapur. From the next week I took the product I was facing lot of problems. I have replaced it twice but the problem is same. I have given the product again to the people their it self to replace the kit. It's been 3 months but no response from them. When ever I ask about the kit, the answer is it will take time. Last month I spoke to manger, he said sorry for forgetting to send the kit to company and assured me to send it asap. Today I called those people but no change in response. Please do the needful. I am fed up with this behaviour. Thanks, Vamsi