Reliance Digital Complaints & Reviews

We purchased subject air conditioner in june-2015
When ever it was peak summer cooling does not take place repeated complaints have not yielded desired outcome.
Company products from tatas and sellers like reliance, largest of the two business houses are supoosed to give a better customer experience, als lot is left to be desired in terms of product performance, customere care and over all satisfaction.

I have purchase an voltas a. C. Of rs. 31990/- on 16/5/2016. And sales executives made a promise to me that it will installed with in two working day. But they did not contact me for installation regarding. When i called them they misguided and misbehave with me on phone they told me that you not my only customer, and we sold many a. C. And after installation of that it will be done. I feel very bad and disappointing with their response. The service of that store is very poor. So that i will aware other with the help of social media that please do not go to your's store.
Anurag rawat

This is to complain that my experiences at your stores is worst, the simple shopping experience just to buy a single fridge turned into disaster.

Incident 1 : out let new bel rd, bangalore date 7th may, booked samsung fridge, everybody assured it will be delivered next day, even the store manager vivek assured. 3 days over no one called for delivery, when i called back to the store they simply said no stock & not sure when...

I have bought a refrigerator from reliance digital on 14 may. Till now the installation is not done. The box is in my home unopened. I have called the customer care multiple times and raised multiple complaints. Even went to the store to raise a complaint.

What irritates me is the response i receive every time. No follow up and fixing a time to have a person sent over. Why is a reputed retail outlet like reliance digital acting like this. We pay a premium to buy from a store like this to have a smooth experience. Online dealers offer better prices, but we go to stores so that we can get the product faster and for the buying experience. I have been let down by reliance digital and i will never buy anything from there anymore. I will also let all my friends know that this is a store unworthy of competing in a digital age. Amazon or flipkart will provide faster delivery than this for sure.

I have purchased an iphone 6 64gb silver color, within next two days the display is gone. When i contacted the apple service center, they said the problem is with the display and it will take 1 weeks time to repair it.

I have paid almost inr.50, 750/- for the phone... I contacted the ashok pillar branch for the replacement of the product, they denied to do so,,,..

What kind of service you are providing then?

How can i proceed further? With a complaint.

The person who sold the mobile to me is mr. Vimal @ ashok pillar branch.

I want my mobile to be replaced with a new one immediately.


Regards,
Karthik

I bought a whirlpool fridge from malakpet, Hyderabad reliance digital store and with in a year time the fridge had a complaint of not getting cool . I registered a complaint at the call center on the 9th May and the complaint no is hdo[protected] . They were to attend the call with in 48 hours but nothing happened during that period and after continuous reminders one person came and said some parts( fan ) to be changed and will revert . After which no response from anyone . Now whenever i call him and he is not even responding. Infact it was a shocking to me that Whirlpool COMPANY CANT DIRECTLY DO THE SERVICE JUST BECOS ITS BOUGHT FROM RELIANCE WHICH IS THE BIGGEST MISTAKE WE DID IN LIFE . NOW IF I DO NOT GET A RSPONSE IN THE NEXT 24 HOURS THEN I MAY HAVE TO CALL THE MEDIA AND COMSUMER COURT .

CALL ATTENDED PERSON NO [protected] AND THE MANAGER NAME HE HAD GIVEN AS IMAM [protected]

Will wait fot the reply .

Shajy varghese
[protected]

Dear sir

This is in reference to LYF Flame 1 bought with JIO Unlimited Preview offer on 13-May-2016. Details of which are as follows:

Reliance Digital Xpress Store, M-34 GK, New Delhi [#8643 (POS: 101)]
Store Person: Tanveer ([protected]), Mr. Praveen, Mr. Pramod
Email ID: tapan.k.[protected]@ril.com

JIO Invite/Reference code: [protected]

It's been two days I'm continuously receiving SMS of CAF rejection. First on 10:24AM and Second on 8:53AM

The reason for the first rejection was given that the store forgot to tell me to sign on CAF application (DLP00417QB). Due to this mistake of the store person, I had reschedule my other programs and went to the store on[protected] at around 11:30AM and got another CAF filled up (DL004GHRA).
The store person (Mr. Praveen Pandey) this time promised that no further action would be required and that JIO will get activated by evening. On[protected], Mr. Pandey called me up at 5:55PM stating he had processed the application and that connection will be activated not today but tomorrow i.e.[protected].

However I again received an SMS of CAF rejection on 8:53PM. Upon calling up the store the person didn't gave any satisfactory stating servers are down and told me call back the next day on[protected]:30PM. I've even called up the JIO customer care but they stated they did not have any information regarding the registered number. Even querying AADHAR number and PAN gave him no result since according to him there exists no one in the database with such name; and told me to contact the store from where I purchased LYF phone.

I request you to escalate the issue and take necessary steps since even after sending and amount of almost ₹5500 I'm sitting with a phone as good as a paperweight as JIO services are not activate.

Sincerely

Hardik Nagar

We have a parent connection for reliance digital TV. Connected to that are two child connections. We have been repeatedly trying to call your call centre for the past two weeks and after once the call is attended, they say the connection will be resumed, but this does not happen.
parent connection #[protected]
child connection[protected]
child connection[protected]
We have paid yearly subscription for the above on 20th Nov 2015. Hence services should continue till 20th Nov 2016.
From 16th April, on and off the services are being suspended for the child connection, saying that as of now we have to pay extra for child connection every month.
when we have paid annual subscription in Nov, how can any new changes be applied to our account. We can understand the changed tariff from next year, but as of now this is not acceptable.
Please get this resolved and get the services resumed on priority.
It is two weeks that we are having this issue.
Hope this can be resolved within 24 hrs as we have been hassled enough

Hi sir this is T.Sairam I m from sangareddy telangana state, Sir I m complaining about reliance digital .I purchased samsung mobile 530H on december 21after purchasing I make an extended warranty for that in February month that has broken so gave to reliance resQ for servicing they are bothering by not giving my mobile from last 3 months .They are giving irresponsible response to me so can u please take a necessory action on them...

Respected Sir;

We have purchased ac on 9/4/16 from Reliance Retail Limited Pandeshwar Mangalore. Bill was in the name of Afroz Iqbal. We have done many complain for in stallion of ac in reliance customer care; Pandeshwar branch mangalore but result is not coming. Now what we should do?

1 month is passed already.

Please take step as fast as possible and solve our problem

For any inquiry you can contact on this number

Mo: [protected]

Thank You

I am a big tv customer. My card no is[protected]. I am not receiving signal for more than 12 hours. It shows error 400. When i reported to customer service no showing on screen, he has cut my phone rather than registering my complaint. Now when i re-tried, no response received. Should i think that this the nature of reliance people having no intention to provide services. If i will not get solution of my problem even after writing this complaint, i will go for consumer forum to get solution and compensation.

Dear Sir,
I have recharged my reliance dth smart card no.[protected] with Rs. 380 on 10.5.2016.
However, company is not activating my connection. When contacted to customer care all the time they are saying your account is closed. Nobody is coming forward to clarify the matter. for this I wasted my 15 rs. for calling them but no use.
If it is so, then why they have accepted money for closed account. Either they reactivate account or refund the money.
Receipt of paid amount is attached below.

My name is Cedric Drego. I had purchase a Lenovo laptop 2580W-321, sr. no. [protected] on 12/10/13 from Reliance Digital, Hill Road, Bandra (W), Mumbai 400050, as a birthday present for my daughter. My daughter has been very careful in using the laptop & does not let anyone including myself touch the piece. She is particular & keeps it in her laptop bag after cooling it down. She used it sporadically for her assignments however the display started giving problems, with a blurred image & we gave it to Reliance Digital, Bandra (W), Hill Road, from when we had purchased it, for repairs since it was on extended warranty, on 31st July 15.
It was then that our problems started. In spite of asking them time & again for it, since my daughter needed it, they delayed the delivery with promises. They did give it back, on 11th Sept, but the product was damaged, the cover hinges were broken, the case scratched & the wifi was not working & gave it back on the 15th Sept.
When we complained, we were fobbed off. They claimed that was the way the product had been given. If that was the case, should it not have been noted on the service order when the product was accepted for repairs???
Finally they added an external wifi to the product saying that they could not diagnose the problem & that they were doing us a favour by adding the external wifi at no cost. There had been no problem with the wifi when we gave it, & what had the display to do with the wifi??? We were also charged Rs. 2500/- for the repairs. We received the product in Oct ’15, well after my daughter’s exams were over
The laptop worked for some time, since my daughter did not use it often but had heating problems & my daughter did not have faith in it since it would go off at random. It finally conked off & showed a software issue. On the 3rd May 16, we gave it to our computer consultant (who maintains our PC). On opening the laptop he found
1) The wifi card was missing
2) The hard bracket was missing
3) The Microsoft windows were a pirated version (when it shows Windows 8 installed on the back sticker of the laptop). Is it Lenovo or Reliance Digital????
He also said that since the display had been the problem, they needed only to open the screen & had no need of opening the laptop. Since they did not have the proper tools, the damage was the result. He also said that it was because of the pirated version; we were having problems with the software. I paid Rs. 2400/- to get this rectified & an original version of Windows installed.
I had been advised on the day of purchase, to make a copy of the Windows, in the event it crashes & purchased a 32 GB pen drive for the purpose, that could be used as a backup. I have never used it & it is still with me.
To say that I am appalled at the service is a misnomer. I will never trust Lenovo or Reliance Digital & this complaint is going to be uploaded on my Whatsapp, email & will be forwarded to all & sundry.
I have all the documents if you need to check
email : [protected]@yahoo.co.in

Dear team,

I have sony 43 fhd smart led tv purchased on 07.08.2015 from reliance digital.
Few months before i have observed horizontal lines are coming on screen however those are only visible from close looks and yesterday i went to sony television showroom to understand those lines are visible in all sony television or coming only in my television.

Today engineer mr. Srinivas (Sony technician) visited and he said there is an issue with display panel, i have got shocked how come sony television being top brand in market can have such issue within 6 months of time frame.
Bring a middle class family person i have chosen best brand because of the quality of the product however i never thought such kind of issue also can occur with sony brand.

Even when the television was arrived at my place, the seal was tempered and i have asked reliance and sony technician, is this fine, both told nothing to worry about it even reliance digital people has told, if anything happened they will replace the television instead of repair.

I have informed mr. Srinivas that, i will not go for repair and i need replacement and he have told, they have 15 days' replacement warranty however i am only looking for replacement.

Kindly help me to get the replacement of my television.

I bought tv (Rs: 18000) on 8.8.2015. They said reconnect tv has very good features and with many advantages... I maintain tv in excellent way. But on april 15.4.16 (Friday) i booked a complaint in service centre that i cant hear audio. They said within 2 days they will rectify the problem. Then for a week i didnt get any call so again i called on 22.4.2016 (Friday). They said the compliant data got erased as they didnt save it. I asked them without a backup r u working. They replied " i said the truth why r you shouting at me". Then finally they booked a compliant again. Then one service guy came with speaker and checked... He said speaker are good but audio board is under problem within 3 days we will replace. I said ok. Then till 10.5.2016 no service boy came no one didnt respond properly... Keep on calling service centre and team leader number :[protected], [protected].

When i call that reliance service boy's team leader : his responds was very good (He didnt pick the call) (He cut the call). What a team leader!!!
I appreciate this. Reliance digital gave 2 years warranty.. When we start our compliant in this year mostly by next year end he will definitely respond saying that your warranty period got over... This is how reliance digital chrompet works...

The best liar and the best fraud store :
Service centre number (Liar with many reasons) :[protected]

Store address (Fraud): 282, chennai theni hwy, chromepet, chennai, tamil nadu 600044

My suggestion :
If we buy any tv, fridge, ac, etc... From a brand store the store should take care of the product when it is in repair... If store didnt take care of your product. Then why we have to buy in that store.
For going to this store you can go to second hand tv purchase..

Bought a 48' reconnect TV which blew up in under 6 months.

It's been 10 days and no update from those guys
I called up customer service almost every day who always says we placed a mail to service team and part pending. And service team says part is not available and we should get it from Bangalore. And as of now I didn't get Bangalore contact number but I am sure if I call them up they will say it should be imported from China.

So the main problem over here is customer doesn't know what to do and no one is taking the responsibility. That implies the crappy service Reliance is running.

I want them to take garbage TV back which blew up in under 6 months or get it rectified.

Hello,
complaint No:[protected]. no response

I am writing this email with utter disappointment. I had purchased a Yamaha YHT -299 5.1 home theater for Rs-34990.01 from Reliance Retail limited store –Chrompet branch, Chennai on 14 th April 2016 and I made the payment through Citi bank Credit card. But till date the product is not delivered to me. I made multiple calls and visited the store but I never got any response. I was given mobile numbers of Store Manager (Syed khaleel Ahmed), DM (Karthik), TL(Karthik), Sales person(Kathiravan), but I didn’t get any response.

As they haven’t delivered the product with in mentioned time. As per their request and I have submitted letter to refund the amount on 23-April-2016 and requested them to refund also returned the gold coin offered to me as compliment. They said they will transfer money into my Credit card a/c. But still I didn't get any update. Everyday I am remembering them from call they are saying your request is pending with Head office.

It has already been passed more than 25 days but I have not received refund amount or Product. I am extremely disappointed and feeling cheated. I request to refund me amount and compensate the loss incurred by you.

CIN NO: U01100MH1999PLC120563
EAN:[protected]

I have registered a complaint on October 2014 about summer lines on my TV they didn't care that no one has come and checked TV in 2015 March warranty has been completed and now they are telling we will refund some percentage of money and need to submit TV to us as they said we have submitted TV in February. Till now no money has given and even they are not responding. Please give a solution am feed up ok reconnect. Else I will go to consumer Court

Hi,
I got the split ac install yesterday on 7 May an it throwing water from the out let an spoiled my walls badly . I bought it from the reliance retail limited in Panchkula sco 322 sector 9 . I have a bad customer experience an my prob have not been fixed .
Kindly revert me will the ac be replaced or fix as I having a hard time as my wall have been damaged which will occur a cost of 15000rs for repair. My cash memo no .[protected] and sales order [protected] bill on 5 May 16 . Tin no [protected] Cst no [protected] . My delivery address is gh 99 flat 219 b sector 20 Panchkula 134117. Delivery challan no [protected] . Please contact me with the customer care manger who can help me with the problem asp . As I have bad customer experience never recommend any one to buy things from reliance .
Nirbhay Singh Sajwan
[protected]

Sir, i have purchaged a 1.5 ton split ac from relience digital najafgarh new delhi on 15 aug 2015. Now it is giving problem of cooling since the start of this season. I have made several complain to relience costomer care. My registered mob no is [protected] and complain no are [protected], [protected],[protected] &[protected] dated 22/04/2016 to 07/05/2016, fistly they told that gas is to be recharged in compressor. After that also problem still exit. Now i request you to guide me what i should do. Waiting for your quick responce.