Reliance Digital Complaints & Reviews

Ref no- [protected]

I have followed up with everyone possible in the last 3 days & my family has been suffering from heat as i cannot switch on the defective unit.

It's been three days since my AC was installed on 26th May, but nobody to whom i have spoken have helped me out, i even visited the Reliance Digital store in Ambience Mall, Gurgaon specially for this issue.

I have paid for a defective unit & now nobody seems to be bothered. I have spoken to customer care almost 10 times, thrice to Mr. Pankaj, once to Mr. Ram Vijay, & the technician Tinku to whom my ticket was assigned earlier did not even pick up my phone.

I am sorry to say that i'll have to waste my time today night by just looking for a way to escalate this issue to the extent possible.

Regards
Saurabh Sharma

Dear team,

very bad service recv your side, i am buy 1.5 tan ac last m, but not cooling ur product.ur eng ask me ur ur voltage, i am chg my voltage and buy new 5kg volt, til date i am 5 time call ur eng. but he never come my home,

team this a my last and finale call last time i will meet u in court,

dear other user and buyer pls never buy any reliance pro.

Cont [protected],
Billing name Bhim sain cont [protected],

Dear Sir,
i bought one Hitachi split AC from Reliance Digital, ambiance Mall vasant Kunj Delhi on 21 st May'2016. Next day (Sunday) i received the delivery and subsequently i got a call from service engineer for installation. After waiting till late evening i called service engineer, he said he was stuck somewhere so he will not able to come. But he confirmed that he will send his engineer tomorrow Monday morning and get the AC installed. I waited till afternoon nobody turned up, i again start calling the engineer but he did not picked up my calls. i even call the store, the sale representative said he will ensure the installation. In the evening the engineer picked up the call and start giving me lots of excuses and again promised me that Tuesday he will definitely get it installed.
Tuesday i again chased him whole day, in the evening around 5:00PM three young boys came for AC installation. The ordeal starts from there, they worked there for 7 Hours, YES seven long HOURS to install the AC and the result the compressor does not start. At the end they say that they will come back with their USTAD & Electrician to identify the error.
The guys who are there to install the AC, it seems that they are doing heat and trial for every step, they are not experience enough to install AC, and the workman ship was pathetic. They have the capability to make any good AC into a junk. Looking at the installation i do not know how my AC will work going forward.
Lastly i am still waiting for the engineer to get the installation completed. Today is the 8th Day.

The kind of experience i am having from reliance store will defiantly discourage to go there or even suggest some one !!!

i request two thing one is to make my AC operational and secondly by sending some expert get the inspection done on the installation part so that later i should face any problem due to poor installation.

Thanks
Abhijit Choudhury
+[protected]

My sel[censored]mesh pal.i bought Hitachi 1.5 ton split AC from reliance digital jazrat thank store on 21/5/2016.on that day there was offer which also published in dainik jagaran on that day that if they not installed AC within 24hours then they will give 5000 R's . My AC they installed on 24/5/2016 but they not give me any thing.reliance digital are layers.my mob. No [protected].c in no.u01100mhi999pl0120563. ID no.60161999

I bought skullcandy earphones from reliance digital store in sector 9, panchkula, haryana, india. I used it just for a day (Purchased on may 16, 2016 and complained on may 19, 2016) and immediately one head stopped working. I contacted reliance digital and met - mr. Kunish anand (Store manager) and satbeer (Receptionist) 3 times in person but there was no satisfactory response from their side. One side of earphone is not working and there has been no replacement or refund yet. They have just been putting blame on the company, saying that earphones work fine on some devices and not on others. I paid 800 bucks for this stuff and can neither enjoy the product, nor did i get any support for it. I need an immediate replacement for my earphones. Please respond asap to this mail. I will be waiting for response.

I have a reliance big tv dth (Connection no.[protected]. For last 1 month i am not able to use that one due to signal problem. Several time i have made complaints on there customer care toll free no. But still the problem persist.In between they have charge auto detect the visiting charges twice. But no one of there representative visited to rectify the problem.

I had purchased a hitachi 5 star split ac 1.5 ton from reliance digital on 22 october, 2015. The said was delivered on 22 october 15 and fitted on 24 october, 2015. The delivery note no. [protected]. I paid rs.35710/- for ac and 2884/ for installation. The installation was done by one mohammed (Mobile no. [protected]). The ac did not start working after installation. The installer struggled a lot telephoned to some one and opened panel board of the ac and some how started at mid night and went away.

After some days the ac gave trouble and i lodged a complaint. One of the assistants of installer came checked and said gas was there. He filled the gas. The ac again stopped working and again i gave a complain. Your people came and again filled the gas. There there was in issue with swing and flap not closing. I gave a complaint and the same was partially rectified one some one.

Again ac gave trouble and i gave a complaint during may 2016. After two days some came and inspected and gone. The mistake was not rectified. Some naseer ahmed visited (Mobile [protected]) inspected and gone. I have once again complained at your store. One ms. Misba claimed to be customer care executive requested for 24 hrs time ([protected]) for settling the problem. Even after 48 hrs also the problem is not solved. When called her she sent some one by name hassin alam (Mobile [protected]). He just came saw and went away. The next day i once again called her inform that the problem is not solved. I got a message informing that the problem is solved. The i called ms. Misba when i called up requested for one more day. That next day when i called she said she would get back to me in 5 minites and she was not lifting after wards (On 23 may 16). During this process, i visited your store 3 times for making personal compliant in addition to phone / web complaint. When i called up those people who visited there was no response from them.

On 23 may one mr vikas of reliance promised that he would sent some one. But those people came at night 9.00 pm when my wife is alone at home. She was also not feeling well. So she refused them to check ac as already three people from reliance have come and gone without any use.
Under circumstances, i feel cheated and dejected by reliance digital, the ac is having a problem as already gas has been filled twice and is not working and so many visiting without any use. As such we are fed up technicians visiting without use. Hence i requested them to refund the money paid for the ac or replace the ac. They even refused to accept and acknowledge complaint by hand.

Bvs prasad
[protected]@outlook.com
[protected]

New ac not working
I had the worst experience with reliance digital, mount road and their service care unit called by name resq teams (Never turn up on time)

I have bought a new daikin inverter 1.5 ton ac at rs 46, 500 from reliance digital, mount road. I chose reliance instead of croma, croma is just opposite to reliance and they had 5% discount still i chose reliance as i had one ac purchased from them a year back.

Ac was installed after 2 3 days of delivery, it didnt work even a single day and the compressor was playing odd. Sometimes it used to start and cut off in few seconds and sometime it never used to start. I had logged many service requests, it's almost 3 weeks still ac is not working.

I was told at store to buy single boost stabilizer as they dont give stabilizer with daikin, i was told daikin doesn't require stabilizer still you can have a single boost stabilizer. I purchased the same and got installed. After few days of complaint, the technician came and said this stabilizer wouldn't work, store people are dumb they dono what works and what not.

Really, so you people fool your customers.

The same technician from resq said i dono whats the issue with the ac will ask my senior to come tomorrow. That tomorrow came after 2 - 3 days. Senior came ac was working when he did some fixing. Once he left it started acting same. Then i was told to buy double boost. I paid extra money and bought double boost.

And guess what, still the ac is not functioning.In this course of time i had numerous calls to them. Usually they never pick up and if they do they will give some blame reasons and promise for immediate assistance. I dono whats priority mean to them.

I have these many service requests opened by them: 20226683, [protected], [protected], 20237731,[protected],[protected]

Never ever buy products from this guys if you really care about your money.

They will get the product sold and make you run behind them like anything.

Worst experience of my life

Repeated mails to cs head, calls to resq team (Sai services) nothing works.

They have very poor and worst support. You will be promised for fast assistance and that would never come

As you can see I have got the Reliance TV Digital Set Up Box installed last June by paying subscription for a whole ONE YEAR. Since January this year beginning I have made multiple calls to the Customer Care Center notifying that the Set Up Box is not work and I am unable to view the Programmes.

Till today the fault is pending and NOT ONCE a Service Engineer/Technician has visited my home to replace / rectify the unit which is STILL UNDER WARRANTY.

I therefore, demand a replacement of the SET UP BOX immediately and also extend the Subscription by another 5 months.

Appeal - Who so ever is reading my posts please do not buy maintenance plans from Reliance Resq. It is not worth. For more details please read my posts.
In the month of April 2016 I had written regarding one of my VOLTAS 1.5 ton window air conditioner which was not cooling and is covered under Resq Care Plan. It was finally resolved after 6 - 7 days when the issued was escalated and posted on the consumer complaint portals. To my surprise the problem has recurred in a month's time and I am being harassed again in the similar manner. I had registered a new service request on 18th May and the call number given was - [protected]. After waiting for 2 days I again called up their customer care centre and was given a reference number[protected] with the assurance that the issue would be resolved within 24 hours. Thereafter I have been following it up on daily basis however the problem is still pending. Their customer care does not even have the courtesy to call up and update the customer on the status of the issue. Moreover I was given another call number on 23th May as - [protected]. I really failed to understand how this company is functioning. Is there any escalation process in place? If yes then what the senior functionaries are doing? Don’t they ask for explanations for delay in service or simply sit and hatch eggs!!! Or things doesn't move till the time they get a dirty mail from the customer and is escalated and posted to consumer complaint portals. Bhanu Chauhan +91 [protected]

Respected... I purchase ac in iscon mall reliance digital., on dated 17/10/2014... I booked complaint on dated 19/05/2016., after 5 days techniciian come my home and told tomorrow other technician attend complaint., why.,?.. Your office member talk ne 24hrs& 48 hrs good responce our side but after 5days., attend only formality..., i need 100% sucess work, calling no.[protected]., ramesh patel.. Ac midea make invertar

We have reported a complaint regarding our reconnect 6.2 kg washing machine on 18-may-2016. The machine is not getting turned on. The machine is on warranty. On registering the complaint, the customer service representative said that they have assigned it to the technician and they will resolve it by the next day. The next day we called them again and they said the technician will come on that day at any time. My husband took half day leave and stayed at home. But no one came till night. Whenever we called them, they said the same thing. Even when we called at 10 in the night, they said the technician may visit at any time!
The same process is being repeated every day and the issue has not been resolved yet. At least 4 times daily we are calling them to check the status. Every time they say that the technician will arrive today or they will give you a call back. But the technician has not come yet and neither did i receive any call from them. I asked for the number of service centre or the technician. But they said they cant give it. I wanted to talk to their manager. They said they will arrange a call back from their manager. That didn't happen either. We are completely frustrated at this point. Either my husband or i are taking half day leave every day to be at home when the technician comes. It has been 2 weeks since we could do any washing. Since both o[censored]s are busy at work, its pretty difficult for us to find time to do the washing by ourselves. Please understand the situation and resolve the issue on priority.

Respected Sir;

We have purchased ac on 9/4/16 from Reliance Retail Limited Pandeshwar Mangalore. Bill was in the name of Afroz Iqbal. We have done many complain for in stallion of ac in reliance customer care; Pandeshwar branch mangalore but result is not coming. Now what we should do?

1 month is passed already.

Please take step as fast as possible and solve our problem

For any inquiry you can contact on this number

Mo: [protected]

We have done complain on many site

[protected]@kershan.in

cshead.[protected]@ril.com

[protected]@resq.in

But nothing steps are taken and still problem is not solved
Please provide refund of ac and we have started our complain on 10 April in reliance digital customer care and today is 21 April still service is not provided.


Thank you

I have purchased an LG 1.5 Ton Split AC in Hyderabad Reliance Digital shop.

During my purchase, they promised me a good customer service through Reliance ResQ plan through out India.

I have moved from Hyderabad to Chennai on May 1st and raised a service request with Reliance Digital Customer service for Re Installing my AC on 4th of May 2016 (Complaint No: [protected]).
Its been 20 days since, I have not even received a proper response from them.

I have been calling the customer care to follow up ever since. Every time I receive the same old response that the service engineer will contact me in another 24 hrs, but it never happened.

I sent an email to "cshead.[protected]@ril.com" and "[protected]@resq.in" regarding my concern and request to address my service request. I got an automated email response from a person named Deepakraaj, mentioning that my request will be looked into in another 4 business hours.

But the email was as useless and waste of my time as talking to any other customer care executive. I sent an follow up email too, but got the same automated response and no action was taken until now.

I seriously regret purchasing any item from Reliance Digital, and just wanted get this service request done in some way possible.

Dear sir/madam,

Your mechanics attended my a. C.Installed in house no. C-477 d, indira nagar, lucknow on 8th may 2016 and went away telling that the blades of fan were broken. Thereafter, i have contacted your service representative (Mr. Sanjay - mob. No. [protected]), but till now, nobody responded to us inspite of repeated telephone calls made to mr. Sanjay and mechanics.

I am staying in lucknow and temperature is around 47 deg c. You will understand the problem which is being faced by me due to negligence of your representative and after sales service personnel.

Kindly arrange to set the ac in order immediately.

With thanks

Princy varghese
Mob. No. [protected]
Address: c-477/d, indira nagar, lucknow

We purchased subject air conditioner in june-2015
When ever it was peak summer cooling does not take place repeated complaints have not yielded desired outcome.
Company products from tatas and sellers like reliance, largest of the two business houses are supoosed to give a better customer experience, als lot is left to be desired in terms of product performance, customere care and over all satisfaction.

I have purchase an voltas a. C. Of rs. 31990/- on 16/5/2016. And sales executives made a promise to me that it will installed with in two working day. But they did not contact me for installation regarding. When i called them they misguided and misbehave with me on phone they told me that you not my only customer, and we sold many a. C. And after installation of that it will be done. I feel very bad and disappointing with their response. The service of that store is very poor. So that i will aware other with the help of social media that please do not go to your's store.
Anurag rawat

This is to complain that my experiences at your stores is worst, the simple shopping experience just to buy a single fridge turned into disaster.

Incident 1 : out let new bel rd, bangalore date 7th may, booked samsung fridge, everybody assured it will be delivered next day, even the store manager vivek assured. 3 days over no one called for delivery, when i called back to the store they simply said no stock & not sure when...

I have bought a refrigerator from reliance digital on 14 may. Till now the installation is not done. The box is in my home unopened. I have called the customer care multiple times and raised multiple complaints. Even went to the store to raise a complaint.

What irritates me is the response i receive every time. No follow up and fixing a time to have a person sent over. Why is a reputed retail outlet like reliance digital acting like this. We pay a premium to buy from a store like this to have a smooth experience. Online dealers offer better prices, but we go to stores so that we can get the product faster and for the buying experience. I have been let down by reliance digital and i will never buy anything from there anymore. I will also let all my friends know that this is a store unworthy of competing in a digital age. Amazon or flipkart will provide faster delivery than this for sure.

I have purchased an iphone 6 64gb silver color, within next two days the display is gone. When i contacted the apple service center, they said the problem is with the display and it will take 1 weeks time to repair it.

I have paid almost inr.50, 750/- for the phone... I contacted the ashok pillar branch for the replacement of the product, they denied to do so,,,..

What kind of service you are providing then?

How can i proceed further? With a complaint.

The person who sold the mobile to me is mr. Vimal @ ashok pillar branch.

I want my mobile to be replaced with a new one immediately.


Regards,
Karthik