Reliance Digital — Hitachi ac not working properly

Address:

400054

I had purchased a hitachi 5 star split ac 1.5 ton from reliance digital on 22 october, 2015. The said was delivered on 22 october 15 and fitted on 24 october, 2015. The delivery note no. [protected]. I paid rs.35710/- for ac and 2884/ for installation. The installation was done by one mohammed (Mobile no. [protected]). The ac did not start working after installation. The installer struggled a lot telephoned to some one and opened panel board of the ac and some how started at mid night and went away.

After some days the ac gave trouble and i lodged a complaint. One of the assistants of installer came checked and said gas was there. He filled the gas. The ac again stopped working and again i gave a complain. Your people came and again filled the gas. There there was in issue with swing and flap not closing. I gave a complaint and the same was partially rectified one some one.

Again ac gave trouble and i gave a complaint during may 2016. After two days some came and inspected and gone. The mistake was not rectified. Some naseer ahmed visited (Mobile [protected]) inspected and gone. I have once again complained at your store. One ms. Misba claimed to be customer care executive requested for 24 hrs time ([protected]) for settling the problem. Even after 48 hrs also the problem is not solved. When called her she sent some one by name hassin alam (Mobile [protected]). He just came saw and went away. The next day i once again called her inform that the problem is not solved. I got a message informing that the problem is solved. The i called ms. Misba when i called up requested for one more day. That next day when i called she said she would get back to me in 5 minites and she was not lifting after wards (On 23 may 16). During this process, i visited your store 3 times for making personal compliant in addition to phone / web complaint. When i called up those people who visited there was no response from them.

On 23 may one mr vikas of reliance promised that he would sent some one. But those people came at night 9.00 pm when my wife is alone at home. She was also not feeling well. So she refused them to check ac as already three people from reliance have come and gone without any use.
Under circumstances, i feel cheated and dejected by reliance digital, the ac is having a problem as already gas has been filled twice and is not working and so many visiting without any use. As such we are fed up technicians visiting without use. Hence i requested them to refund the money paid for the ac or replace the ac. They even refused to accept and acknowledge complaint by hand.

Bvs prasad
[protected]@outlook.com
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