[Resolved]  Reliance Digital — Raised an request for Installing my AC before 20 days - No Response until now.

Address:	Chennai, Tamil Nadu, 600100
Website:	www.reliancedigital.in

I have purchased an LG 1.5 Ton Split AC in Hyderabad Reliance Digital shop.

During my purchase, they promised me a good customer service through Reliance ResQ plan through out India.

I have moved from Hyderabad to Chennai on May 1st and raised a service request with Reliance Digital Customer service for Re Installing my AC on 4th of May 2016 (Complaint No: [protected]).
Its been 20 days since, I have not even received a proper response from them.

I have been calling the customer care to follow up ever since. Every time I receive the same old response that the service engineer will contact me in another 24 hrs, but it never happened.

I sent an email to "cshead.[protected]@ril.com" and "[protected]@resq.in" regarding my concern and request to address my service request. I got an automated email response from a person named Deepakraaj, mentioning that my request will be looked into in another 4 business hours.

But the email was as useless and waste of my time as talking to any other customer care executive. I sent an follow up email too, but got the same automated response and no action was taken until now.

I seriously regret purchasing any item from Reliance Digital, and just wanted get this service request done in some way possible.