Reliance Digital Complaints & Reviews

dr.vidya sagar 7 new raja garden jalandhar mobile [protected] subject- refusal to treat the product under Extended warranty from reliance. sir, i a lenovo laptop was purchased from your store at big c mall jalandhar city on 23/2/14, with product serial number wb11528059wb0305070, , model number gs80-5936.. As this laptop was under extended warranty, this was deposited at the local reliance office on 25/5/2015, for repair of its closing problem WHICH WAS A TRIVIAL FAULT, otherwise the functioning of the laptop was intact., but on 9/6/15, this laptop was returned to me in bad condition [ i have made note on the receipt while receiving the product ], the employees told me that IN THE PAST this laptop was treated /repaired by the lenovo while it was in first year of manufacturer s warranty and the present fault was due to the neglegence of the manufacturer during its repair. kindly help me to repair my laptop upto satisfaction because reliance not only refused to treat the existing trivial fault, rather the laptop is not working after receiving it. i hope you will act positively to AVOID MY AS WELL AS YOUR HARRASMENT IN DISTRICT CONSUMER FORUM, JALANDHAR. THANKING YOU VIDYA SAGAR

Digitalxpressmini_moh 7925_boot To sbp cha1 CC Krishan Singh pooja.[protected]@yahoo.com Jun 4 at 7:25 PM Dear Madam, we sold ac of haier 1 ton on 25 april 2015 customer still having issue in ac from same day of installation he called to urs number many times but u never replied so kindly resolve issue of customer because she came today at my store regarding this & again complaint against ourresq services which nt helpful for her so kindly reolve issue of customer otherwiseshe told i wil complaint in consumer court against us customer adressis # 4339 sunny enclave kharar for further details i attached bill copy of her & same issue happned in ac installation of one more customer who bought ac of haier from us same sisue of water fall down at his room so kindly resolve issue of both. Thanks ®ards Mohit Ahuja 7925 Mohali Phase 1 Reliance Digital Xpress Mini Mohali 160055 Phone:[protected] Mobile:+91-:[protected]-43 Email :Digitalxpressmini_moh.[protected]@ril.com "Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return email and delete this message and any attachments from your system. Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email. The company cannot accept responsibility for any loss or damage arising from the use of this email or attachment." 2 AttachmentsDownload all [protected].txtDownload [protected].txtDownload Reply, Reply All or Forward | More

Dear Concerned ... I have purchased a LG Inverter AC 1.5 ton from Reliance Digital GIP Noida on 03/04/2015. Was told by the sales person that the installation will be free of cost and will be done by LG engineers. The AC was installed after a gap of many days and also was done by local employees of Reliance who did a very shoddy job. When I complained to Reliance Digital GIP they bluntly and arrogantly asked me to call LG call center and get the problem resolved. When the LG engineers arrived to my place they said the installation was done wrong and due to negligence the gas of the AC has been empty. Now I am being made to pay for re-installation charges to LG as they need to redo the complete job. When I raised this grievance with Reliance they were very arrogant and said I should have checked the installation when the work was in progress. I have been completely cheated by Reliance as they are not bothered about the value of the product not about after sales service. I want to return this AC back to Reliance and get my money back or will approach the consumer court for same.

I purchased a HTC ONE from Reliance Digital on 11th August 2013. Along with the mobile I was very happy to also purchase an extended Warranty program called resQ Care. It is really really important nowadays to get an extended warranty as the mobile phones have become really expensive. However all my joy came to a abrupt halt when my HTC ONE refused to start one day (20th February 2015). I gave it to the HTC Customer Care and found that the Main board, lower board and battery had given up. As my phone was 1year and 6 months old, the warranty had expired but Hey! the extended Warranty program from Reliance was still there and it covered my phone for the motherboard and charging socket till 11th August 2015. I was so happy that I had bought the resQ Care plan. Unfortunately my happiness was short lived and turned into a nightmare with Reliance staff made me do rounds to showroom and service center again and again. I have till date made around 10 visits to both showroom and service center inspite of busy schedule at office. First the technicians at the Service Center told me that my product is not even registerd with Reliance..!!! He asked me to go to showroom and get it registered. After 1 days, the showroom guys told me that the mobile is not registerd. Now unfortunately, my screen had broken in around september 2014. The service center guys took advantage of this and told me that they cannot receive this device as the screen is broken. Only the showroom staff can receive this. When I approached the Showroom, they told me that only service center technicians can receive this and not the showroom staff. They made me go round and round many times. I was so frustrated that I got both the parties on call and finally it was decided that the technicians at the Service Center only would receive this. Now the technicians came up with another excuse. They kept telling me that they will not receive the device as the screen is broken and that it is written in the T&C that a broken device wouldn't be received. I showed them the T&C and no-where it is written like that. In the T&C, it is written that if the device is malfunctioning due to the damage, then it will not be covered under the warranty and the damage will not be covered under warranty. I told them that I don't want the screen to be repaired under warranty, just the main board and lower board. But alas, they won't fix it. They won't even consider preparing documents on it and wouldn't receive the device at all. I asked them if they would receive my device if I got the screen fixed by myself. But they replied NO with a cunning smile. What I don't understand is that if the they didn't want to fix the device, why provide the extended warranty program at all..!!! I am really really frustrated and want to approach Consumer Court over this matter. Regretting my decision of buying the mobile from Reliance Digital. Jay Tanwar

Dear Sir, I have bought 2 led tv's of sony, 2 split AC of Voltas and 1 RO of Hindustan Lever from Reliance Digital in Phoenix mall, Lucknow.I have bought these items on 9th of Feb which are bought on the name of sunita singh and sanjay kumar singh and mobile nos. are [protected] and [protected].From these items the led's and RO had been installed timely and 1 AC had been installed after 15 to 20 days after very purceuing but 2nd AC has not yet been installed till now.Mr. Amit Upadhayay is related to my problem .I have been in touch with him always but after 3 months also he could not solve our problem.I have not expected this from Reliance goodwill. If my problem has not been solved faster then I have to take some legal action I'm waiting for your favourable reply. Regards Sanjay Singh C-146 Rajajipuram Lucknow Mobile: [protected]/[protected]

I purchased a LG refrigerator from Reliance Digital-Juhu. I paid in full for the purchased product. I was being told that the product will be delivered in 24 hrs. Now it has been more than 100 hrs and i have not received my product. There is no coordination between the employees. No one is providing me the details for the product and delivery. Manager is rude.

I have requested Reliance Digital, Secunderabad to service my AC, (which I have purchase from them during March 2012) on 27th May (phone[protected] I was told that the requested will be attended with in 48 hour but no body from Reliance has visited. I called them on 29th May and reminded them. I have received a call on 30th at 10.31 AM ([protected]) I told him to come after 4.00 PM. but till date ie 1st June 2015 no one from Reliance has visited to service the AC. The AC is not cooling and it is putting us on lot of hardship. As you know the temperature of Hyderabad is the highest ever. I request you to take immediate action against Reliance Digital and suitably punish them so that they change their attitude towards the consumer. This is not the first time . I have purchased a dining table from Reliance Living. The table was not installed properly. I personally went to complain before the closing of the department. But non one has attended it. REgards, Vijay Biswas, #73 Sector A, AWHO, Sikh Village, Secunderabad - 500 009. Ph: +91 [protected]

I bought AOC LED 40 inxh on sept-2014 from Reliance Digital, vaishali nagar ajmer. After around may month picture got lost. Then technician come to home and told me need to change panel. They told me to wait for 1 week company will give you replacement. I call him then i say give me new tv as a replacement then they told company policy that they dont give new led they give old led as replacement. I want new product or refund. Snehalata agarwal [protected] Hathi bhata, ajmer

dear sir / madam, I purchased a laptop from your one of your outlet in ambience mall in Gurgaon . your representative conducted me very well n at the same time bluffed me. the cost of laptop was quoted to me was 54, 900. but I was charged 55490. with in 10 minutes he benefitted ur company. but I was not told any thing till amount was extracted out of me. since I did not calculate value of laptop n original ms office I paid it n then I was told rates have been increased I visit hp site it still gives me the same rate as quoted by your representative I will be forced to move to consumer court I am advising you to please reimburse for injustice done to me I am keeping photo proof N RATES ON HP WEBSITE with me but to assist you in your investigations I am posting your CIN NUMBER U01100MH1999PLC120563 HOPE TO HEAR FROM YOU SOON

I had purchased a Reconnect Convection Microwave Oven Model - RHMCB 2501 on 09-Nov-2012 which came with a warranty of two years. Unfortunately, one of the PCB of the Microwave was blow away during first week of January 2015, just a couple months after the warranty was expired. The PCB was repaired on 10-Jan-2015 for which I had to pay a charge of Rs.2376 for the services, the representative (technician) who came down to fix the issue, had...

purchased one HTC mobile worth of Rs., 24, 397.00 at Reliance Degital, Venkatanarayana Road, T. Nagar Chennai, at the time of purchase they said, selfy stick out of stock, we will handover within one week.. from that day nearly 5 times visited above stores.. every time they said with in one week, on 25.05.2015 another time visited stores, they give answer.. very reckless, then i said i am going to complaint.. the answer is " YOU CAN COMPLAINT ANY WHERE.. WE DONT BATHER" we dont care.. in this connection I humbly request to form do needful action against reliance degital.. Purchase Details: HTC Desire 820 S Rs. 24, 397.00 Sales Man IDN; 60118514, Cin No: U01100MH1999PLC120563 Pandurangarao TSV Secretary, CCS, Dakshina Bharat HIndi Prachar Sabha (An Institution of National Importance by Parliament act 14 of 1964), 15-21 Thanikachalam Road, T. Nagar, Chennai-17 (phone: [protected], e.mail: [protected]@hotmail.com

Wanted to bring this scenario as how reliance digital sales persons are overcommitting to sell products here at Satyam towers store and not meeting them at all. Well, while selling the product on 24th May they committed for a delivery on 26th May which is yesterday and installation today 27th May. Neither of this happened yet. I waited until 9:30pm at night yesterday for the delivery but when no one showed up, I went to the store. When I asked your sales persons, they tried to make few phone calls here and there but could not get a commitment as this will be delivered today. Still they were committing me even at that time - "Sir, it will be delivered today". How can they lie like that when they don't know for sure. Reliance digital stuff should not do that when they belong to this brand name. I have sent email yesterday to reliance digital authorities and got few calls today confirming that this will be resolved today. All in vain. No one really cares after they sell their products. Not sure how much seriously this issue will be addressed, but this is a cheap sales politics. We should not have trusted this brand.

I suggest everyone, never purchase Reconnect Tablets or any other Reliance (Reconnect) products.. We have been cheated by purchasing one in Pune with 2 years warranty.. the Reconnect Tablet has been at the service station 3 times but it never worked.. the Staff is rude and pathetic.. they kept the tablet for months at service station and returned back the product in no working condition.. Hopeless service from Reliance Service station in Pune..

Bought 1.5 Ton LG Split AC from Reliance Digital Chrompet. I have been told that my ac will be delivered within 24 hours and installation will be done within 24 hours of delivery. But till now there is no call/response from them. The service/installation help line number printed on bill doesn't exist at all. This is not the kind of service expected from Reliance Digital. I was getting the same AC at lower price from other shops I am highly disappointed with the service request being ignored and no one is attending it. I suggest people not to choose Reliance Digital.

Hello, I have purchased my LG 1.5 Ton 3star split ac on 22th of may(Invoice: txn#45) at the Reliance Digital Diamond Plaza, Kolkata, i have been told that my ac will be delivered within 24 hours and installation will be done within 24 hours of delivery. THE WORST SERVICE I HAVE EXPERIENCED IS WITH RELIANCE DIGITAL NOW, THEY DO NOT KEEP THEIR WORD, i did not get the ac delivered till 3 days and i am still waiting for the product. And I have called your store so many times..they said it will deliver by today morning or sometimes today evening. I am really tired to call them. Hope you will take action. Thanks B.Shaw

Hi, As committed by Sales staff on Sunday 24th May'15 that delivery will be done on Monday and installation on Tuesday 26-May-2015. Since today morning they are saying that the same will be delivered by eod today, but till now (at 8.45 pm) the unit has not been delivered to my house and don't know when can it be installed. Reliance service is very very poor.Talking to 3 different persons in three times at toll free no.[protected], now I got the complaint no. [protected]. If this is the service level at the beginning of the purchase of Product, i wonder how you guys will commit and honor the expected customers demand. You are requested to install the same on Tuesday[protected], else refund the money, so that i can go to Yesmart or Bajaj Electronics for the same. Rgds, Rajesh Kkare Mobile #[protected]

Ihave buyed a Microsoft lumia 532 on monday 11/5/2015 from Reliance retail ltd.digital xpress mini Address-''Ground Floor 83, shibpur road mondirtala, Howrah-711102'', Store code- 6818, there is a problem i have seen from the third day i have buyed the phone the retailer was reliance digital xpress mini at mandirtala i have complained them they say that i should go to the microsoft service centre at gariahat.so i have been there and they say it should be going for repairing which might take 15 to 20 days, they also say that retailer has the liablity to change the phone on the within 4th day of buying i have been there too. but they dont agree.i am being mentally harased by them. it a new phone and i want it to be changed not repaired.Please look after the issue as fast as you can. Contact me on -[protected], Biswajit Manna and i am a student.

Hi Team, Please read the complete email carefully and reach me out with a solution. Actual complaint: on 6th of May ********************************************************************************...⇄ Hi Team/Manager, I am Vivek Kothakonda who purchased a HP G6 1201tx laptop from your store in hyderbad on 27th May 2012 which costed 42000 Rs along with a resQ plan paying around Rs 3667 for 2 Years of extended warrenty. As i observed that my laptop performance is degraded where the laptop is producing tremondous heat in stanby mode too and also the processing was very slow and some time automatically restarts by giving a blue screen i approached Reliance digital- Amanora mall branch to submit my laptop for servicing on 06th April 2015. I have submitted the laptop and waited for 10 days and then again stepped into the store and came to know that the laptop is done with the servicing. Here i have raised 2 concerns. 1.There is no call from the service center to check and understand the existing problem. 2.There was no communication from neither the service center nor the store where i submitted my laptop. 3.On receiving my laptop i open the laptop to check the performance and kept the laptop working for 10-15 mins to realise that the heating problem still exists. 4.Also observed that there are hell lot of scratches on the lid (outer silver panel) which was not there at the time of submittion of my laptop. 5.Processing time is also taking much time and upon check at this point of time they even did not format my laptop. Then i approached store manager (Mr. Kunal) and explained about these issues. In our conversation he told me that 1.They are not responsible for the delay and they are not the point of contact for the aftersale service (resQ) plan. They are just the commutors between customer and the service center. 2.They just sell the resQ product and they are no where in the picture to serve the customers. After a long talk he agreed to take the laptop back and check with the service center guys to check for the heating problem and the scratches. I waited for 1 week after the laptop submission for an update and then called myself to the store and found that it will still take time. After that i got a call from the store saying that the part (panel) is not available and they have an option to cover the scratches with some stickers (laptop skins) and asked me to select one from online and forward them to buy it and then stick it which i denied. I again walked down to store for 4th time to talk with the manager and manager was that rude this time that he is doing me a favor that he is giving a free service to change the panel.I tried to make my patience and asked him 3 question where he has answered with out any meaning. 1. Is it my mistake to get the scratches on the panel? 2. Its one month since i submitted my laptop and i need the lost days to be added to extend my warrenty which he denied and questioned me that : show me the clause in the resq book which mentions that the service will be done in N number of days. So its been more than a month since i submitted my laptop and still there is no progress. Now got to know that RESQ service center I would need someone to action this concern in priority. Concerns: To get my scratched panel to be changed To extend my warrenty for the period where the laptop is with the service center. To get the job sheet where the trouble shooting is done and what part is replaced. Store Engineers: 1. Amar Kuthe This guy also talked very rudely where he demanded me to take my lapop back if am not happy with the service and if am not intrested in waiting more which is not at all acceptable. 2. Pravin Store Manager: 1. Kunal (if memeory is not wrong) If you are not the concerned team please let me know the escalation matrix to raise my concern. Vivek Kothakonda [protected] ********************************************************************************...⇄ Complaint i raised with your desk: on 9th of May From: "vivek Kothakonda" <[protected]@gmail.com> To: "cshead reliancedigital" <cshead.[protected]@ril.com> Sent: Saturday, May 9, 2015 12:30:27 PM Subject:[protected] Please Escalate Hi Team, I have raised a complaint with number[protected] couple of days back. I haved mentioned the complete story regarding the issue. Now am really frustrated and wanted to take this issue to notice of higher management. I have raised this complaint with 3 concerns and none of it has been satisfied.Yesterday I got a message saying that the complaint is resolved. Now that i have called the call center and found that the complaint is still open but closed from service center. Now am really fed up fllowing up and talking to n number of people wasting time and money on calls.I would like to know if there is anyone from this team who will be taking this complaint in high priority and assist me in getting a solution. If not i would be approaching consumer forum and i think you know the consequences would be serious. I demand you to go through my complaint where i have explained everything in detail and get back to me at the earliest with a solution to all the concerns i have mentioned in the complaint. Thanks, Vivek ********************************************************************************...⇄ In continuation of this complaint[protected] here i demand an explanation for below. Today i have collected my laptop from the store where i submitted the laptop on 06/04/2015. IE., after 36 days. In my above complaint i am still waiting for Concerns: To get my scratched panel to be changed. ISSUE FIXED To extend my warranty for the period where the laptop is with the service center. STILL WAITING To get the job sheet where the trouble shooting is done and what part is replaced. STILL WAITING Apart from above concerns, after taking back my laptop to my home and further working on it i realized that the keypad became loose and the keypad panel became uneven to type. As per the communication in the store (Amanora store) the manager warned me not to approach them for any reason. So i would like to know whom to be contacted and what would be the point of action you are taking to resolve the above concerns? I am really frustrated now and i want my concerns to be noticed and fixed asap. PFA the condition of the keyboard Regards, Vivek

I had submitted a complaint on 23rd april and the executives told it wil be solved in 48 hours but upto this time( ie on May 13th) we didnt get any services from the big tv company and also they had taken 175 rupees as technician charges from our account. Our smart card no.[protected]. Is this the way the company providing services and of their technician which is staying near our house ie local technician had came to our house and told unwanted word to my mother- in- law. I want it solved within 24 hours. I want a reply soon plz consider my complaint and do as it possible

While purchasing Panasonic Split AC 1.5 Ton (Model No - CS-UC18RKY3-2) on 03-May-15 through Bajaj Fin EMI CARD for value INR 30490.00 (CIN No - U01100MH1999PLC120563), we were told that it has display model. But after purchase and delivery, we observed that said model does not have display mode. While purchasing, we insisted for display mode and we were mislead by the sales person telling that the model mentioned above has display mode. Also, we insisted for YC-18RKY3 reason being it has display mode. But the sales person that us that the only difference between the two was that YC-18RKY3 model is old one and CS-UC18RKY3-2 was new one. Next day (04-May-15) we queried on the same with sales person and the person also admitted that above said model not have display. Hence, we asked for cancellation of the order including cancellation of Bajaj Fin loan and refund of loan amount of value INR 30490.00. But till date we have not received any proper response from the branch, nor able to reach out to the branch manager in-spite of regular phone calls and daily visit to the store in person. We highly appreciate your intervention to cancel the order and Bajaj Fin EMI at the earliest. It’s already been 4 days since we raised the and the same is yet to be actioned.