I would like to draw your kind attention to the grievence related to my motor vehicle policy taken from M/s Reliance General Insurance, Policy No. [protected] dtd[protected].
I have taken private car package policy ( comprehensive motor vehicle insurence ) for my vehicle Chevrolet Aveo ( KL 16 D 3344) for a period commencing from[protected] to[protected] from M/s Reliance General Insurance company. Unfortunately, my vehicle had met with an accident on[protected], and consequently, I have approached M/s Reliance General Insurance company, Kollam for accident claim ( Claim No.[protected] )for my vehicle. But, disappointingly, the officials of Kollam Office had rejected the claim, by saying that 'no claim bonus' had been claimed by me while taking the policy.
But the accident claim in the previous year was intimated to the agent of M/s Reliance General Insurence company, while processing the policy. At the time of claim, when I verified the documents, to my surprise, it was found that the documents submitted by me were manipulated and even the signature in the 'proposal cum cover note' was found forged by the agent of the firm.
When, I approached M/s Reliance General Insurance company, Kollam to settle my claim, the officials of the firm behaved arrogantly and insultingly and rejected my claim . I have remitted Rs. 14807/- to the insurance company for obtaining the comprehensive insurance policy for my vehicle on[protected]. The irritant officials of the company at Kollam office says that only third party insurance is elgible for this policy, stating that I have claimed NCB. In fact, I had informed the agent regarding the earlier claim for the vehicle while taking the policy, but, intentionally, it seems, the agent had not incorporated it in the policy, which causes great loss to me. Further more, no intimation had been received from the Insurance company regarding the NCB.
Such a cheating from the agents of such a reputed firm is never expected and was a real shock to a customer like me. If such cheatings are not restricted, the company's ruputation will be in real threat.
Hence I humbly request your good self to be kind enough to look in to the matter, and take necessary action to release the claim amount or refund the extra premium amount ( after deducting the third party premium) at the earliest.
Aug 14, 2020
Complaint marked as Resolved
My advice to my fellow countrymen: If you have money to burn, there are better ways of wasting money than buying Reliance General Insurance. This company has a perfect partner for a TPA: M/s Mediassist. Both excel each other in deception and immorality. Even after receiving my mail 10 days ago and acknowledging the receipt, they have not bothered to inform me whether the disease is admissible or not, despite umpteen reminders.
This TPA and Reliance General are in complicity and are partners in crime - crime against the trusting and sick customers.
Still some people fall prey to their sales pitch and low premia. I don't know how good other insurers are. I have strong doubts about the reliability of Mediclaim in a country like India with high degree of institutional immorality and regulatory incompetence and venality, But Reliance General is certainly the company which no right-thinking person should touch even with a barge pole.