[Resolved] Reliance Gsm — Deduction of balance again and again

niha1990

from Mumbai, Maharashtra

Address:

Dehradun, Uttarakhand, 248001

I am Niharika Varshney. My mobile no. of Reliance GSM is [protected]. I have made a complaint at Dec.9, 2015. But it is still unresolved. My balance of about Rs. 390/- was deducted and I didn't get any refund back. I have made many comments but didn't get any call back from Reliance communication. I only got a message from their side that this balance was deducted for net charges. But I have a net pack and is still active. 128 MB are remaining, So why these charges were applied on me??? I am facing same problem again and again, yesterday my balance again deducted.

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Oct 26, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2015

Reliance Communications Customer Care's response Dear Niharika,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Dec 20, 2015

Reliance Communications Customer Care's response Dear Niharika,

As per confirmation received from concern team we wish to inform you have been charged correctly. Hence, we won't be able to pass any waiver. Thank you!

Cheers,
Reliance Communications

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Comments

niha1990

from Mumbai, Maharashtra

Alternate no. [protected]

niha1990

from Mumbai, Maharashtra

This is not the right way of your customer care executive to tackle customer. when i was asking information she cut the line. As she told me to ask CDR report for deduction of 390/- on 8th and 9th december. Please provide me the same. One more thing as i already told you this, when balance was deducted i had net pack. And your customer care executive also had seen that this pack will be active till 19 dec. So please don't tell me again that this balance deducted for net usage.

niha1990

from Mumbai, Maharashtra

Why i am getting same messages again and again. I never talked to any Arvind from Reliance but i got 12 messages from yesterday evening to till now about feedback. I have recharged my mobile today morning one time but i got 6 messages of recharge. What is the problem? I have been facing same problem from yesterday.

niha1990

from Mumbai, Maharashtra

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