Reliance Industries Complaints & Reviews

I am very much disappointed by the services of reliance retail store and their employee named VIJAY on the billing counter at store located in elements mall, ajmer road, jaipur. Whenever I go to them to buy any product and proceed to billing counter, they never bill my product on the counter where there is no queue. Instead they are always busy counting the cash, no matter what time and directly say no to customers on counters where there is no queue. Instead counting the cash should be done after the store timings i.e. after 10PM. This is a malpractice that reduces their own customers as customers like us say no to other people to buy from them because of this problem. So i request them to please take action against this store and this employee.

Brach Address : #124, Ganesh Nagar, Rajakilpakkam, Chitlapakkam, Chennai. CIN No: U01100MH1999PLC120563. I been waiting in the billing counter for such a long time with ice cream and cool drinks, i am the first person in the Q and no one is behind me. After a long pause that person came and she (Aanusha) started doing some other bulk bill and she not even informed me for a courtesy and when i asked the other counter person shall i call come there, she said yes and before i moved to that counter politely i asked this person why dont you inform me this before itself to move to that counter, for this she responded me in a very pathetic way and horrible face reaction in front of other customers. This is not at all OK I am totally pissed off with this incident, very very bad experience Being a good and reputed retail like Reliance should not entertain like this kind of services. Please take her to a proper training before she bring down the consumer count. Bill No : C2314 or #0160 or S02788 Girl Name : Anusha --- Sam

Dear Sir I have purchased window 01 Ton Voltas AC from Reliance Retail, hazratganj, Lucknow on 23.04.2015 and we have been told that very next day my AC will get installed. But I am very sorry to write you that after one week no body contact me for installation. I have made number of mobile calls to Mr Amit and Mr. Pratikshit and also I have gone personally 3 times to your retail store. Every time your staff tells that today your AC will be installed but till now i.e. after one week, my AC AC is kept as it is in box. Now I request you please get back your AC and refund my money as i am very much disappointed with your service. Also your Lucknow staff does not know how to deal with customers and it is very shameful for a company like Reliance. Thanks CA Ajai Kumar Singh 365, Pant Nagar Colony, Khurram Nagar, Lucknow. Mobile - [protected] Email: [protected]@gmail.com

Dear Sir This is to put complaint for Reliance Fresh, Adarsh Nagar, Ajmer. Sir my house is adjacent to Reliance Fresh and their A.C exhaust units have been put adjacent to my house which is creating lot of noise and heat problems. My family have two senior citizens and one infant, i have been complaining to the manager of the store whose name is Mr Rajeev Gupta, Mob No. [protected], but he is not listening at all, Please i kindly request you to order the manager to shift these exhaust units to the roof or reliance fresh, instead of being adjacent to my house. Please reply me as it is very important for my family. Regards Ankur Devgun Email Id - [protected]@yahoo.co.in Mob no. - [protected]

This is to bring to your kind notice that in the area of jagadhri- district yamuna nagar, Haryana. The retailers are charging more than the M.R.P for milk. In M.R.P print rate is 17/- +1/- = 18/- but they are charging 20/-. If customer complaint to shopkeeper they gave excuse that the company product rate is increased and the new print rate of milk polythene is shortly came in the market even that they said the company charged new rate to the shopkeepers thats why they charged 20/- to the customer. This is sheer malpractises and they refuse to sell it for the M.R.P. Kindly Look into the matter

Dear Sir/Madam, We are regular customer to Reliance retail at north county mall, Chandigarh/Mohali/Punjab. On Sunday we receiced a call from relaince. A female officer called us and said that we were selected as fortunate ones who have a surprise gift waiting and we can come and collect it while attending a seminar at Hotel Ocean, next to Swaraj Trackters. Upon arriving, we realized that a meeting was organized to woo customers into buying relaince policies. There was no gift and it was big disapaoint to our entire family. My son, a eleven yr old had started complaining that your representatives are cheating and they kept the gift to themselves. We could not console him and not make him understand, this was greedy marketing strategy. This left us extremely angry and we though of filing a law suit. Being a good customer to a retail store had turned to be nightmare. Calling and disturbing consumers on Sundays and cheating people by saying you have been selected to receive a surprise gift is very cheap marketing strategy and it deserves consumer forum attention. We found many families arriving with expectation that something is waiting for them. Was it a punishment to come to Relaince retail store? We received calls from the two numbers: [protected]: [protected] I had an impression Relaince is a global company. But with yesterdays experience, which had shared with many of friends, may will share in face book, twiter etc, our rating about Relaince is not good. Adopting such cheap marketing strategy reflects the status quo. Hope management wakes up and make sure consumers are not harrassed any more. The female rep and mananger pressured us to sign the documents there. I even tried to explained to them this is a wrong practice. Many financial scams have come to light recently. What happened yesterday is a cheer vialation of fundamental rights and may be called as cheating.

Unfortunately, we purchased above handset from Reliance retail in Pune. After 2 days, the handset is dead and not starting. We have used many other company mobiles ( HTC, Samsung, Nokia, Blackberry a) and very happy with their performance. Now Karbonn company is asking us to take the mobile to service centre with receipt, bill etc.. etc.. to prove that we are not at falt. I expect that they should rush to our house and repair this handset. Instead, we have to run around now for the mistake we did. My advise to all; not to buy these products.

Dear Sir, My misfortune to purchase a Panasonic air conditioner with 2 years extended warranty . Last year I faced the same problem with your servicing team that they never come on the time given. I had to call Panasonic servicing team to get the A/c repaired & paid money to them which never got re-embersed to me inspite of commitments given to me by your servicing head. This time also I gave a servicing request & I was committed a visit for 29th March at 12 noon. No one came. No one called. I had to call customer service twice to get some answer.?? The servicing person whose number is [protected] committed a time of 7.30 PM but he never turned up, I tried calling him up number of times but he never picked up the number. I fail to understand what kind of company are you running where we consumers our stuck. I jab no option but to complaint to the consumer cell. Best regards Ratul Seth [protected]

Sir, I am a regular customer for reliance retail ltd Tirunelveli, Tamil nadu. I have purchased chiller-06 worth of Rs 352 on 8th march 2015.During purchase the sales man told that if any complaints on product return with in one week.Because their we cannot check it. when i checking at home there is water leakage found.I go to get replacement on 10th march. But the section in charge Mr.Mani told that you tie some cloth and use it. I told him that I have tried that also but leakage not controlled.Then he told have to discuss with supplier so you come next day or i will call you.I told him i am coming from long distance, for 352 rupees product already i came second time today. my travel expenses and my time will be wasted so you give another one same product and later discuss with your supplier. But he started to tell stories and told me to take it back. I told him give good product otherwise keep it in your end. I returned that product to him. For that i did not got any refund or product.So i lost my time and money.So kindly take immediate action.Thank you. my contact number- [protected]. Regards Y.A.Sujin Replacement of product or refund_reg

It is a sorry state of affairs at Reliance Mart, Vesu, Surat. Very few staff members on the shop floor as late as 12 noon when the store opens at 9 am ! Fruits and vegetables are just being added ! Stale stuff on display since 9 am ! This is the case every single day... Hardly any staff to help find items. Several regular items regularly out of stock... we are expected to keep searching on our own due to lack of help...going around in circles for each grocery item...rawa, dalia, peanuts missing... Misleading tags and offers...eg. dry ginger - 68% discount on Rs 99 - while packet costs around Rs 40. Fooling or mistake ? Hardly any billing counters open...customers expected to keep waiting for their turn endlessly. To top it when it was finally my turn the billing staff chooses to walk away asking me to go over to another counter ! Naturally i chose to abandon the cart and its contents... I hold YOU accountable for the time i spent searching/shopping and the fuel wasted in travel. Completely unacceptable from a renown corporate giant... The trust and reliability of the brand is questioned due to incompetence of a few employees...with credibility at stake I hope corrective measures are undertaken at the earliest. I have complained on several occasions ...though do not wish to keep seeking redressal all the time. I have lodged a written complaint in the Complaint Book, which happens to be a tattered collection of leaflets... so I am hardly hoping for any action...my complain seems most likely to 'get lost'...Was told that the matter would be looked into...sadly the time and fuel wasted seems inconsequential to your staff. I could as well have finished my shopping from the 'shops' across the street (which is what most o[censored]s do due to the trouble of shopping at your store ) instead of having held false hopes of a pleasant experience at Reliance Mart. All the hype fails in reality. After repeated run-ins I have finally decided to lodge this formal complaint with the hope that ATLEAST NOW corrective action will be initiated. Note that I speak for many more unhappy customers who have as yet 'postponed' complaining to any authority, just like I did ! A thorough analysis of footfalls and billing would offer a clear picture of customer dissatisfaction...surely you have systems well in place for the same...just make sure professional protocol is religiously implemented. I am completely disappointed with the service and shall definitely reserve shopping at your store as the last option untill any improvement in functioning. I hope the management will WAKE UP before it is too late...

I purchased washing machine on 7.02.15 from reliance retail limited, south avenue mall, Jablapur. Your seller gave me a offer of free wrist provogue watch with washing machine but that time watch was not available than they promise to informed me when watch is come but till date not give me.

Dear Sir, As reference to the above subject i have brought a new mobile (Model No : KARBONN S5+) on 11.01.2015 at time 15:06:49. Within a week time a new mobile got problem and its got switched off & not operating from on 18.01.2015 . Immediate basis i have informed to the Reliance retail and based on their confirmation after 10 days the mobile was handed over to the Karbonn service center at abits, hyderabad on 28.01.2015. Because of this issue i was missed out several interview calls & i can't make a call to my parents also. I have explained my situation to that reliance retail & Karbonn service center, but still iam not getting solution and they are not ready to care my words for this mobile replacement . Regarding this issue iam very much disappointed personally. Kindly consider my pain and file complaint against of this Reliance retail & Karbon service center and help me to get solution at the earliest. With Regards S.Nagarajan Mobile:+91 [protected] E mail Id: [protected]@gmail.com

I am sorry to say but there is no one single complaint. These people at Mulund West branch are clueless (or lets say, least interested) with how to make sales and after sales customer satisfaction. I visited the store on 25th Jan, 2015 to purchase a couple of things. A television and a washing machine. I bought both these things and i had an old television which i wanted to exchange. So they quoted the price of my old television and told me that the person who will be coming to deliver my new television will take away my old television which i wanted to exchange. I told him that i want my television to be delivered and installed on 2nd Feb, 2015 i.e. today. They were okay with this. Now today i have my television delivered but no one has turned up for installation. There are no news where my washing machine is. I called the store to enquire about the same but it seems they are not at all bothered as they are done with selling their product. On the top of that, i guess they need a counsellor who can atleast teach them the basic manners and way of talking to people. No courtesy at all. After talking to them, it seemed as if they were doing me a favor by talking on the phone. I am bloody paying money for my product. If this is the way these people treat us, better go to a local retailer. He will atleast listen when you have a problem! Yesterday again i visited the store to buy a home theatre system. (just because until today, i had no idea how these people actually are). And i thank God i didnt buy it yesterday, for any reason whatsoever. And in my future, i do not wish to go there ever again for any purchase, be it any product. If I had to rate this place, it would be in negative.

I have attended Reliance industry interview in Baroda in July-2014.I have submitted travel expense tickets(5184 rupee) but no response from the company.once they received call and telling that they can only give 3300 rupee but all other friends who came with me in same train got 5184.But still i have not received single paisa from them.

We purchased grocery from Reliance fresh pusa road, new delhi store on 26.01.2015 and we were charged extra for products that were not purchased by us. We were charged Rs. 750 for Pampers and Rs. 160 for Kissan Jam. We did not purchased these products. This is highly unacceptable. If the issue is not resolved and we will not be refunded then we will go to the consumer court.

I purchased a samsung split AC model no. AR18HC3UXNB on 17.01.2015 on offer price in Reliance Retail Limited, Kamaraj Salai, Madurai - 625 001 and the same was delivered on 18.01.2015. on 19.01.2015, the technician came to install the AC. on checking, the compresser in outer unit is not working. i carried to the knowledge of the manager of this reliance retail. but the manager asked me to get another unit with some extra payment. why i have to pay extra for replacement. i hereby requested that the outer unit may please be replaced without any extra payment. i hope it will be done in your esteemed concern. i expected a favourable reply thanking you, with regards, K.S. RAMLAL

On 20 Jan 2014, I bought a Skullcandy Uprock On-the-ear headphone (model no - SK115902X) online (order no[protected]/ purchase date - 20 Jan 2014), from Zoffio.com . So with the product was having one year Manufacturer warranty . But within one year that product is not working properly . Then I called the skull candy customer care and they told me to send it to BRAND EYES DISTRIBUTORS ( PVT ) LTDB-2, Sector-4, Noida Uttar Pradesh - 201301 [India] . After check the product I got a call from Brand eyes distributors, saying that this product this marketed and distributed by Reliance retail limited, so the service and any kind of replacement will be provided by Reliance retail and send that headphone to me back. Then I checked the product and on back of the cover it was mentioned that the product is Market and distributed by the Reliance Retail Limited . On calling the toll free no of reliance retail ([protected]) and they provided me the bangalore service center numbers of J.P nagar and Malleswaram . But both of the service centers refused to provide me any kind of service saying that they don't use to provide any service of this kind . Then again I called on the toll free number of reliance retail, and got the response that visit any nearest Reliance Digital store and you will get the replacement of the product . But Reliance Digital store declined to replace the product . Actually I am calling them form 2 weeks and I am not getting any kind of proper response from them . Then on 15 jan 2015 I called them again and told them that I want to talk to higher management and they patched my call to Rohini ( Store head ) . She talked to me and told me that she needs 24 hrs time to resolve this issue . On 16 Jan 2015 I got a call from and her, saying that she didn't got any update from her team, and she needs some more time to resolve this issue . She told me that she will give me a call on 17 Jan with the proper solution . But on 17 and 18 Jan 2015, I didn't received any call from her . On 19 Jan 2015 (Today) I called on the toll free no of reliance retail ([protected]), and expressed the feeling to talk to Rohini, but both of the times I got the response form them, that she is busy when she will be free, they will arrange a call for me . But till writing this complaint (19 Jan 2015 / 17:05) I didn't received any call from them . And I know that I am wasting my time here, writing all this . Because you people only care about money and nothing else . We Know that you people will take this as simple as we customers are suffering and getting harassment from staff. But from now onwards, I will make sure that If I am buying anything, that product shouldn't be related to reliance, by any means .

Dear Team, I have purchased Zolo brand shoes form your Iscon Mall store Ahmedabad, on[protected]. Subsiquantly I have started wearing that shoes from[protected] with in 15 days i.e. around[protected] shoes is started torn on its own and after use of approx 1 month no one can identify that this is new shoes. It seems that you people do not have any quality check for products you sell. This shoes are of poorest quality. It is very disappointing and i feel that my hard earn money got wasted. It is never expected from company like "RELIANCE". I sincerly urge you to arrange for replacement of shoes with good quality shoes or else refund of money. Regards, Munjal Mehta

On 9th January I purchased 1831inr worth items from reliance fresh, Chinna Waltair, Visakhapatnam branch.They swiped my card twice but received message as declined from that machine.But I got the message as transaction successful to my registered mail.The same has been informed to the cashier and the response was that "We are not responsible for that and they may get credited again.Next day I went and raised a complaint by meeting the purchase incharge.But still I haven't got any response from anybody . If this is the negligence you show how can a customer re enter your branch.I need immediate response and want to take this as priority.

had shopped goods of rs 756 on 21 dec 2014 at 17:33 time CAsh memo no. #0167 S03100 R 003 out of purchased material, it was noticed that the weight of the packet was 250gm and label was pasted of 500gm in fact when i picked up this culprit packet salesman told me price will be charged of 250gm finally on the cash counter the bill was charged of 500gm of this packet. Mr Govind superviosr of this shop talks rudely and asked me not to raise this matter more. I shall alert all of you buyers please DONT go to this MARKET and always give second thought. I had to travel back to shop from my home which took Cost Me RS 43 who is responsible for this This is indirectly cheating with us.