Dear Sirs,
Yesterday (15 July, 2015), at about 11.30 AM, I visited the Reliance Retail Limited, situated at Kharvel Nagar, Bhubaneswar to make some purchases, After keeping my baggage at the counter and receiving token no. 3, I went inside the store to purchase some items as per the requirement list provided by my family. While selecting items inside the reliance retail shop, I received an urgent message that I was required to be present at the S.B.I Main Branch, Bhubaneswar for some very urgent discussions at various sections of the Branch. So, I had to defer my purchases and rushed to my destination to reach there in time. I had to leave my baggage at the counter as I had to come again for the purchase I required to do. After finishing my commitments there, I came to Reliance Retail baggage counter again to keep something in the baggage already lying at the counter and make the purchases before boarding the train to Puri.
Yesterday was a fate-less day for me. Immediately, at the sight of me, the receptionist at the counter became red-faced and shouted at me in abusive postures and languages and began accusing me leaving me spell-bound. She said that I was in the habit of putting my baggage at the counter for a few times more in the past and returning after hours, whereas, in fact, I don't remember anything such to have happened in the past.She tried to offend me with her repeated utterances. She was ably supported by three reliance staff-members who pounced upon me as if an unforgivable crime was committed by me. The three staff members who joined the chorus include two guards on-duty and one employee other than the lady who was at the counter. The receptionist said that it was the last time that she was keeping my baggage and hereafter I would not be allowed to keep my baggage at the counter. She added that I was the most unwelcome customer and I would not be allowed to make purchases as I would not be allowed with my baggage. The short-statured employee who came to support the lady went one step further and said that the company will not return my baggage for the mistake I had committed. But when I said that as I was at their mercy, they could do as they like, he returned me the bag with the condition that I should not be seen at the store again.
All said and done, I requested them to allow me to keep the baggage for some more time as I had to make some purchases from the store and I had no time to purchase those articles from elsewhere as my train was about to come within half-an-hour. To my great satisfaction, I was allowed to keep my baggage for some more time. After purchasing at about 14.25 PM, I came back to find another employee at the counter who handed me over my baggage at the exchange of token No. 3.
As far as I am concerned, I am a State Bank Executive positioned in Chief Manager and managerial positions for about three decades in my career and received many rewards and accolades. I am also a senior citizen. a reliance card holder no. [protected] along with my son card no.[protected] since its inception and both cards are valid for lifetime. I am also suffering from severe diabetes and hypertension and under regular medication of Apollo Hospital, Chennai
I was taught in my profession that customer is the king and he is supreme. A customer is always right. But I find that for your employees, the reverse is true. A customer is an interruption for them. He is an unwelcome visitor like me. I think that such behaviour of the staff-members don't come to the notice of the Reliance Management. Actually, it does a world of damage to the reputation of the enterprise.But, certainly, I am not going to regain my reputation.
To give you some more details:
1. purchase receipt no. c[protected] s06224- r005 purchased at time 14.24.57 dated 15th July, 2015, Five items worth Rs 595.90
2. Customer Care Phone No. [protected]
3. e-mail- [protected]@ril.com
4. Store Phone No.[protected]
5. Reliance Retail Limited Bhubaneswar Town OSPTC, Kharvel Nagar Bhubaneswar 751001
Hope that the management takes a correct and corrective action against the erring staff members and assure me that no unpalatable things like this recur in future besides expressing regret for all that happened that day.
With regards,
Madhab Mekap
http://mohanmekap.com
[protected]
We are sorry to learn about your bad experience and assure you that we will address your issue on priority. Thank you for sharing your contact details and we will get in touch with you.
Warm Regards,
Reliance Digital