Reliance Infocomm Complaints & Reviews

I had bought a JioFi device about one month ago which cost me Rs. 2900.
With it I received a Jio sim with number [protected].
The benefit of JioFi was that I received Jio Preview Offer with it which meant unlimited 4G data.
But now it has been converted to Jio Welcome Offer.
Due to this there is a limit of 4GB daily usage.
Therefore I cannot get unlimited data Preview Offer which was promised with JioFi device.
There are atleast 4-5 users for this JioFi device. Hence the data is exhausted quickly.
I bought JioFi hoping that it would suffice our needs but what is the use if there is a limit of 4GB on this sim also, rather than it should be only on those sims which are for individual users.

I feel like I have been cheated after paying Rs 2900.

My no. is [protected], i purchased lyf handset with free jio sim which was activated around 20th aug'16.
I used the unlimited uninterrupted data service for about 8 days only as i had to move to a location where jio services were unavailable.
Now after returning back to my home i see that the speed which earlier used to be around 1.5 to 2 mbps has been reduced to 200 kbps and on top of that most of the sites doesnt open.
Now to my biggest surprise jio has put a cap of 4 gb data usage per day and 128kbps speed after consumption of 4gb per day (which is actually equivalent to stone age internet service of dial up speed where nothing ever opens, not even myjio app on lyf handset itself).
The promise of free unlimited 4g internet without any data cap per day was the only thing which made me and many more like me to buy the useless handset of lyf.
This is unacceptable and is huge cheating on behalf of reliance jio.

I want my services to be moved back to unlimited 4g internet without any cap asap.

I have bought my jio sim from jio care chittoor on 6-9-16, and waited till 9-19-16 for the activation but its not activated yet when i visited jio care they are not responding properly. people who are related to staff are getting their sim activated or in some centers those who bribe the staff their sim is getting activated. mukesh ambani on the launch of jio has promised that the activation will not take more than 15 minutes but in reality its just a myth. jio is just doing some marketing stunts to attract customers.

I have purchased a lyf handset for jio preview offer for unlimited 4g access on 15th of august, 2016 and my jio number is activated on 24th august and it shows that i am eligible for jio preview offer with unlimited 4g access for 90 days which will end on 24th november, 2016. Suddenly on 5th september my plan was migrated to jio welcome offer with 4gb data capping per day. It is totally unacceptable and i feel cheated. I have purchased this lyf handset only to avail jio preview offer o[censored]nlimited 4g access and now they have opened it for all and cancelling previously promised offer for existing customers. I have only able to use unlimited jio preview offer for 12 days. If a company cheat customer even before the official launch, then i will seriously doubt their intentions after official launch. Move me back to jio preview offer o[censored]nlimited 4g access and remove the capping for remaining 78 days as promised before or take back the worthless lyf handset and give me full refund of rs. 4199/-. I have tried to contact jio customer care several times but there is no response. My jio number is - [protected]

Hi,

I have suffered a lot to get a jio sim. I have visited Ecity Reliance digital store more than 10times in past month but they are changing the rules for getting a sim again and again.
I visited on sept 3rd they wrote my name and number and said we will call and then you have to come to get the sim. When i didn't get the call i visited two times and they said wait for the call and on 13th sept when i visited store there was different scenario they were giving sim to only those who have karnataka adhaar card. Outside people they aren't giving and also there was no line nothing. Simply people were standing and they were giving the sim. If you can't give the sim then from first only tell us. So that we won't suffer. Whats the rule ? Is there any rule that if I don't have local adhaar card means i won't get the sim ???

Hello team,
This is a complaint regarding the jio sim that i issued more than 15 days ago and it is still not active .I contacted to the retailer for the same but no friendly response I achieved. So I would like you to activate my Jio sim or provide me with some usef information as soon as possible.
Host-Aman Gupta
Sim No.-[protected]
Jio mobile no.-[protected]
Current mobile no.-[protected]

I brought both Jio Sim And the Jio MiFi Device from the reliance digital store on 6th of september and today after 7 days I didn't got any sms/email for activating my sim.

I went to there store thrice, stand in the scorching heat to know about the application status and everytime he returned me saying.. Free ki chije aisi hi hoti hai (Things which are free are like this only) and aap 15-20 din aur wait kar lo (wait 15-20 days more) .. I can't help you.

When I called up on there toll free reliance number from my alternated number, they kept me waiting for a wooping 45 mins.. then I gave up and ended the call.

Even i mailed them but they said due to the overwhelming response they are unable to process my query rite now.

I know that india is obsessed with free stuffs which have created this mayhem, but to a large extend i blame reliance for mismanagement, low infrastructure and there workers for causing a great stress to people like me.

Such callous, unprofessional, disgusting, disturbing and casual behaviour from reliance side had tortured me enough and forced me to use my rights as a consumer and now I am considering to file a case if it don't get activated in another 5 days.

My alternate number : [protected]
My Name : Balram Singh

Brought device and sim from Jaipur, lalkothi.

My jio sim card no.[protected] has not been activated. despite several complain made to " the appellate authority reliance jio infocom ltd. Ecospace Business Park, tower3-B, 4th floor street 59, M wide road, new town, rajarhat kolkata - 700156" no reply has been given from the company's top customer care authority. what should be done in this regard .

Hello, sir/madam, i bought a jio sim almost 3 weak ago but still is not activated what should i do ? i summited all my proof with barcode when i vist to reliance digital store they said to that your documents has summited sucessfully but no any response is seen in my sim it is not activated now .my alternate no is ...([protected])...plese activat my sim error is not registerd on network

I have purchased Reliance JioFi router device for 2899 from Reliance Digital in Kottayam, Kerala on[protected]. But the Jio sim not yet activated and didn't get the tele verification message. I have submitted all documents at the time of purchase. Please help me to resolve my issue. i have disconnected my active internet connection too. Please resolve this matter immediately.

On 22 Aug I visit, sec 32, Chandigarh, Digital Xpress Mini @ 8:15 PM, they don't give SIM, whereas on netbtimming is upto 10. PM.
on 23 Aug they submitted my form, but sim not given, said when SMS received on your mobile, come to us.: the SMS never come( till 3 Sep 16)
on 24:they said server is down, same on 25-26 Aug..
but on request they gave sim agaist my two applications.
on 28 one of SIM ACTIVATED, but no SMS come.
Then I complained about non activation of my other number [protected], complain no-SR0000016FVK on 28 Aug, that is still not resolved, even non detected on RJIO system as told by CC.
Many mail to RJIO Care: but no response.
Finally I did call to CC and again did a complain number SR0000019Z0F on 2 Sep., the representative said Sir your documents not reached to us.
It is total harassment, by RJIO and it's store operators,

I bought Reliance Jio sim on 25 of August and still it is not Activated.. I got this message on 26 that, . Dear Customer, Due to overwhelming response to our Jio Preview Offer, there may be some delays in activating your connection. We will inform you via SMS once your JIO number 701######6 is ready for televerification. Thank you, Team Jio.

How much time it will take to activate?? Please Tell.

I have ported my idea sim to reliance 2 months back having assurance from reliance infocomm representative that i would get proper network at my hometown modinagar. As i do a daily up down from modinagar to my office in noida, so i need proper network at both the places.
Since the day one my reliance services started i am getting no network coverage at my home town. Neither can i call other nor i get any call. That was my primary contact number that i have ported to raliance, i have been loosing too many calls.

I have complained multiple times but i have got no support / resolution.
Now i am totally stucked.

When i tried to port it back to the idea, they said i cannot port back before three months. So would i have to face the same problem for next one month too.

Please provide an assistance on that.

Coupon number shoes redeemed
my coupon no shows redeemed
I have applied for reliance jio sim on[protected] & submitted votar id copy and photo . My coupon code is [protected].I am not share to coupon number for any person. But jio team says the coupon number is already used why it possible. And my coupon no and bar code comes myjio apps download. The Samsung j5 model no and imei number is there Imei and barcode is comes to my mobile. i m going to my jio app he are saying coupon redeemed . How it is possible . They used my documents and issue sim in my name. Please give me a new coupon number

venkatesh
[protected]
[protected]@gmail.com

The sim is taking more than 07 days to get activate. In this modern era of high digital speed, is this the way to treat customers? this is really below the mark from reliance.

I took a jio sim with lyf phone, its one week and still not activated. And the back end of reliance is one of the worst i have seen in modern era tele service firm. Feel to ditch all the jio and reliance infocomm. Why are they planning to launch, better stop the services and give us refund for the money we spend over lyf phones.

Since more than 6 months been using the connection with unlimited plans
suddenly this month i received an sms indicating the bill amount which goes triple the rental.
when i look into the ebill i found that my bill plan has been changed and there is a high usage on data.

i am shocked what to do...tried to understand the same with customer care
but no resolution.

Please provide PUK code for the Mobile no. [protected] on my alternate no. [protected]. I have complained several time but not resolved by customer care officer.

I am being forced to pay Rs90/- towards ADPAYStrmgMlySubscription for no apparent reason. Please see the attached images for details.

I am fed up with these charges that are being imposed without our knowledge.
I was trying to resolve the 4G data plan that was being forced onto me and tried all options (I tried to contact customer care for last 4 days. But couldn't get any person to talk, only IVR option was available. I also went to Reliance Retail Outlet and they were equally unaware of things and were not supportive either. I also wrote to [protected]@relianceada.com without even acknowledgement).

All these extra charges and no available person to talk to shows the dirty side of reliance.

A vas service was activated without my confirmation and when i asked they tell me to return balance within 24 hour but didn't return.
On next day i asked about it they rudly denied to return, and agter that its about 10 days they aren't receiving my call on 198.
When i call to appellate no. they also not receive my call, they aren't solving the problem
Mobile [protected]

I am a long time reliance netconnect+ wireless broadband user (#[protected]). Recently, as you all know, reliance communications has made it mandatory for all its customers to migrate to 4g as the cdma services would not be available and were sending the invites to all its customers promising that the same plan will continue after migration to 4g.

I am presently under truly unlimited plan of reliance net connect+ paying 999 bucks+ taxes every month in karnataka circle which does not come under any fup restriction. When i spoke to one of the reliance executives via web chat, he spilled the beans saying that after migration to 4g, it comes with 25 gb/ month fup restriction after which the speed heavily brakes (Speed "throttles" in his opinion) to 144 kbps. When questioned further, he mentioned that it is the company's policy to keep fup capped at 25 gb.

This is not only not fair considering what they have promised in the mail (Without any change in plan) and what they are actually delivering, but also amounts to cheating and fraud by manipulating the plan by stealth without the knowledge of the customer.

Request reliance communications too to take this corrective feedback and deliver as they had promised in the mail.

Best regards,
Adithya
[protected]@gmail.com