Reliance Infocomm Complaints & Reviews

my complaint is against MAHADEVI ENTERPRISES from were my brother has taken a postpaid connection.there promised my brother that their are giving SRP 200 plan in post paid connection but the promise is false there are giving excuses that with in 48 hour it will change,when ever i made a call to them their are simply telling that we had send ed the mail.your work is in process you will get the conformation massage with 48 to 72 hours,these all is happening from last one month.I request the consult department to look in to this matter and do the needful as soon as possible

my complaint against : MAHADEVI ENTERPRISES/[protected]/[protected]/mahadev enterprises.[protected]@gmail.com

Sir,

I have made to purchase a Reliance Net Connect wireless (No.[protected] through Reliance Infocom representative Ms.Vaishali (Mob : [protected]) during her visit to our Office on 01.07.11. She has informed that I have been put in 500 PLAN and the Data Card (Wireless) costs Rs.1599/- which will be adjusted in eight months time @ Rs.200/- per month.

When we received the first bill (Bill No.[protected], dt 20.08.11, we observed that the discount of Rs200/- on the datacard was not reflected. We have paid the bill amount on due date. Subsequently, in the second bill (Bill No.[protected], the discount was not reflected on data card

Based on the above, we tried to contact the representative to get clarification and not able to reach her on mobile. We have checked up with nearest Reliance payment location and got clarified that the scheme does not have the facility of reimbursement of such discount on the plan.

This type of wrong information and misguiding the customer is a serious matter for the sake of selling the product by the representative which is like a Breach of Trust.

Also, the next due date for the second bill (Bill No.[protected] of Rs.552/- is on 08.10.11, and also made the payment. Even after requesting to cancel the same immediately and advised no further correspondence in this regard is required by us either on paper nor e-mail/ mobile and next bill has been raised by them and message has been sent through e-mail and through Mobile.

The service has not been utilised for quite a long time and the same has been informed to their Office not to raise any bill as we are not utilising the Service due to false information and breach of Trust at their Chennai Office in Customer CAre situated at Haddows Road. Based on our letter of request for cancellation at their Haddows Road Office, a Request No. is generated (No.[protected] to resolve the issue. Even after this, they have not resolved the issue and further communication has been made by them to make payment by us. This is a serious concern and not the right way of doing the things. The frantic un-necessary message makes my mind pressurised.

Request to kindly consider the issue for resolving.

Regards,

S.SUMATHI

Dear Sir,

I have taken Reliance Broadband connection (Reliance No. [protected]) on 5th Jan. 2011 and it was activated on 7th Jan. 2011. From the day when it gets activated, I was not getting promised speed. As per the plan, I should get 3.1 mbps at my residence but I was not able to get speed more than 20-30 kbps at my residence. Whenever I opened the internet and continue work more than 10 minutes, I observed speed become 0-2 kbps.

I was highly disappointing with the service. I had raised the issue just after activation. I asked for reference number when raised the issue. Reliance executive told me that your customer number is your reference number. If you want to know the status, just call at our customer care and tell the customer number, we will tell you the status of your complaint. After this complaint Reliance engineer had visited at my residence. He also found the same issue. I had written same thing in his receipt.

Reliance was suppose to give me the demo while installing the device at my residence instead they asked me to install own.

After Reliance engineer visit to my residence, I got call from Reliance Mumbai office and Reliance executive ensured / promised me to rectify this issue within a week.

I have waited for 1 month to resolve the issue. And finally on Monday, 7 February, 2011 1:48:05 PM write a mail to RCOMRconnect.[protected]@relianceada.com, Netconnect.[protected]@relianceada.com and ask for disconnection (Reference number - ADAG=[protected]. I had also stopped using the Reliance data card from the same day i.e. 7 February, 2011.

After my disconnection mail, I got call from reliance and reliance executive ask me to visit reliance customer care and submit list of papers than only your disconnection request will process. I asked him I did visit to customer care when I took this connection, how can you ask me to come reliance customer care for disconnection. Please disconnect my connection with the effect from 7th Feb. 2011.

After the above call I have never received call from reliance regarding disconnection speed issue. But whenever I got call from reliance they always asked to pay the bill.

As per my understanding and consumer right if any service provider unable to provide promised service they do not have right to ask for the money for service. And in such case they have to refund the cost of the device which I purchased for this service.

Finally I thought lets close the matter by paying the money till 19th Feb.2011. I have paid Rs 1224/- (bill payment from 7th Jan.2011 to 19th Feb.2011) through Cheque number – 614632 dated 9th April 2011.

In spite of not using the service since 7th Feb. 2011 & my payment till 19th Feb.2011 Reliance keep sending me the monthly bill (all bills are attached for your reference). I know they are just trying to harass the customer.

Now I kindly request you to please help me to close the connection ask reliance to pay me the device cost i.e. Rs 1900/-

Please do the needful & oblige me.


Thanks & Regards,
PRAVEEN VERMA
Mobile – [protected],
Billing Address - FLAT NO-303, LAQUINTA TOWER, NRI CITY, PUTTING GREEN,
Greater NOIDA, NOIDA, NOIDA – 201301, UTTAR PRADESH
CIOU Code: DLRI18085
Your Reliance No. [protected]
Relationship No. :[protected]

I am user of Vodafone prepaid mobile service vide mobile no. [protected]
I have applied for MNP from Vodafone prepaid to RGSM prepaid on[protected] vide the reliance webworld Keshav Puram(Lawrence raod)
It has been 10 days since I have made the request and done all the formalities including submission of address proof photographs and UPC.

Last validity date for my UPC is 9th May 2011.
As per the Info given at reliance website whose link is given below

http://www.rcom.co.in/Rcom/personal/customercare/mnp.html

the MNP is done within 6 days.

But now I am unable to use my mobile because I have left with no balance to call from it, also I am unable to recharge my mobile with Vodafone credit.
I also tried calling the toll free relaince customer care no. for MNP but the executive denied to help me in any ways rather suggested me to talk to vodafone customer care. what kind of response is this from reliance .......... i am really in a fix wether to go for reliance or not....

Dear Sir,
I port my Post paid CDMA no [protected] form TATA Indicom to Reliance GSM Post paid at[protected]. I had submitted all formelties to reliance Web At Ambala Cantt......
My no [protected] had start from reliance Network at 7-3-2011 but this dated i had note received call from TATA Network ( Tata Indicom + Tata Docomo ). I had submitted complain at reliance Customer Care *333 & *222 And I was visit At Reliance Web At Ambala Cantt but no solutions.......[protected].
Some time they take complaint but they not give any reason for it But after, next day reliance stopped my outgoing and incoming .......till date..
I have lost my bussines Call.........

kindly take a appropriate action on it.....

Rgds
SALIM AHMED
2613/8 Bengali Mohalla
Ambala Cantt......
[protected]
[protected]

I bought a Reliance CDMA sim card and after few days, it got deactivated due to document verification problem. I contacted Manager (Mr. Sudhir Bhaduri) of Reliance Web Store and resubmitted the documents with an Out station form (as I am from Rajasthan).

Again, after 2-3 days my number got deactivated due to the same issue(document verification).

Now, repeatatively, I am visiting Reliance Web Store and they say that everything is OK, documents are submmitted from our side and your number will be activated within 2-3 days.

But, It's been around 1 month and my number is still not working. It also has balance of around 70-80 Rupees, which are not going to be returned back to me.

Please do the needful.

I am reliance pre-paid customer. I did online recharge using my citibank credit card on 02/12/2010 with 500 Rs, first time my transaction is failed, so i did again and this time transaction is successful. But when i see my citibank credit card statement 500 Rs deducted two times. So i talk to reliance customer care for the same. They said it will be resolve in 72 hr but nothing happen. then i call again and again and complain more then 4- 5 times but till now nothing happed. I have all the complain no.
I request you to take a strict action against the comp. and kindly tell them to to change theie customer care. It is pathetic. pls...pls... My contact no - is [protected].

SIR/MA'M

I HAVE CONTACTED MANY TIME TO RELIANCE CUSTOMER CARE AND VISITED SO MANY TIME TO THE RELIANCE WEB WORLD.

BUT ALL THE TIME I CONNECTED TO RELIANCE CUSTOMER CARE THEY ADVICE ME TO VISIT TO THE NEAREST RELIANCE WEB WORLD.

AND ABOUT MY VISIT TO RELIANCE WEB WORLD THEY EVERY TIME CONTACTED TO THEIR SENIOR AND TOOK ME ON HOLD ON THE MATTER OR MY

""MOBILE NUMBER PORTABILITY"".

ONE TIME THE EXECUTIVE ALSO DEMANDED THE PREMIUM OF MY NUMBER Rs.5000/-+SERVICE TAX.

WHEN I REQUESTED TO THE CUSTOMER CARE TO TERMINATE THE NUMBER THEY TAKE NO ACTION FOR A PERIOD OF 15 DAYS AND AFTER THEY MESSAGE ME THANK YOU TO BEING WITH RELIANCE.

I DON'T UNDERSTAND THAT HOW THEY COME TO A CONCLUSION THAT I WANT TO BE WITH RELIANCE.


PLEASE HELP ME.

RELIANCE WEB WORLD AND CUSTOMER CARE IS A BUNCH OF CROOK.


PLEASE DO THE NEEDFUL..


REGARDS

SUMIT BAREJA

(M):[protected]

this is about the bad network of relaince in shaitansingh enclave,rajsthan.my cell and data card are always out of network.despites complaints nothing happened other than promises.so finally i am forced to change the serivice provider.i hv been a user of reliance since last 6-7 yrs frst tim i am facing prob and i waited long thinking it will improve.
raj saurabh
[protected]

ON MY PREPAID RELIANCE CONNECTION, RELIANCE HAVE ACTIVATED CRBT ACTIVATION (I EVEN DID'NT KNOW WHAT IS CRBT) WITHOUT MY CONSENT AND DEDUCTED RS. 30/- FOR LAST TWO MONTHS. I TRIED TO SPEAK TO THEIR CALL CENTER BUT THE CALL GOT DISCONNECTED TWICE. I TOLD RELIANCE INFOCOM FRANCHISE AND THEY TOOK MY NUMBER AND PROMISED THAT THEY WILL SEND A REQUEST TO DISCONTINUE THE CRBT. AND TO MY SURPRISE JUST BEFORE WRITING THIS COMPLAINT, I RECD A SMS SAYING WE HAVE DEBITED YOUR PREPAID ACCOUNT BY RS. 10/- FOR CRBT ACTIVATION FOR 10 DAYS, IF YOU DO NOT WANT TO SUBSCRIBE THEN SEND SMS TO 155223 AND I SENT THE SAME. BUT WHAT ABOUT MY MONEY I.E. RS. 30 + 30 = 60/- HOW TO GET REFUND. IF ANYBODY KNOW ANY EMAIL ID OF RELIANCE. PLEASE SEND ME ON [protected]@indiatimes.com

I have applied for a Reliance Wimax Account long time back approx a year back

the account was not activated for approximately 3 months.

We tried to Get the Things solved and applied for the Disconnection With Mr. Mayank at RCOM Ahmedabad He got it Resolved and Refund was processed.

After 2 months I received a Collection Call For my account Dues.

Which i Never Used.
I Refused to pay.

Some Days Ago I received a Call from Delhi saying that they are calling from Patna High Court and the Case is Registered against me.

I checked the Court Bord for Cases I found Nothing. It was a fraudulent call made my Collection Agency of Reliance Communication I need to take a Serious Action Against them Please Guide.

Dear,
sir
i have reliance gsm number but from yesterday night i am unable to use number.
my sim card asking for puk code number.I am unable to contact . please solve my problem on urgent basis its very important for me to unlock my sim.my no. [protected].please make me sure that when my sim goning to unlock.its very very urgent

Thank you
your faithfully customer,
Babita [protected]

i have got a landline fwp reliance phone which is activated from west bengal number,now i have been transfered to allahabad, for this reason i went to reliance web world in civil lines allahabad but they refused my request to transfer the same to allahabad, stating that they have stopped profile change and there is no other option remains for me to activate mt cdma fwp phone.

I, had subscribed for Reliance GPRS 299 unlimited browsing and unlimited download plan on March 4, 2010 & started using internet on my Apple iphone. I was shocked to see my bill now where in Rs 1400+ and 299 have been billed towards GPRS Charges as well as unlimited GPRS plan. I contacted the customer care for waiver of these 1400/- as i have subscribed to unlimited plans. Reliance customer care informed me that since apple Iphone has not been registered in the Reliance Phone database, so they will treat apple iphone as a computer and hence will continue to charge me GPRS charges even with unlimited plan! Is this not unfair on the part of the Reliance to charge me for net usage on my apple iphone at the same even with an unlimited plan. I have a same GPRS plan from vodafone & Airtel on my another apple iphone sets and i am being charged correctly without any additional charge. High Net Individuals please check all this before going in for a Reliance GSM connection. Anyways, if you are feeling cheated already, have patience wait till may 2010, then have your number ported to a better service provider like Airtel. I am also keeping my number [protected] on low usage till this happens.

I am using Reliance Data Card, for accessing Internet. From Past 12 days its been suspended. When enquired with Customer Care of Reliance came to know that bills are pending, inspite of complete bill payments. Submitted the receipts nos. and got complaint NO. but no action taken. Called up CSC second time, it was told that there are some Document verifiction problem ( Point to notice is - I purchased this card 7 months back). Visited the Webworld from where card was purchased, Came to know that services are disconnected in confusion with some other subscribers bill paymnet due whose name is also Abdul Khan.
It was assured that services will be restored within 2 days, calling after 2 days again got the same reply..
Whom to rely for better service ... Operator like Reliance giving such services to the customers.. In a month if 15 days, we are unable to use the service, Howcomve we shall pay the bill for whole month ??
"" STRONLY RECOMMENDS NOT TO USE RELIANCE SERVICES WITH SUCH BAD SUPPORT """

To: '[protected]@relianceada.com'
Subject: no informaiton provided of balance SMS out of 500 sms... daily against deduction of RS.1

Sir,
You have started this 500 sms free service against deduction of Rs.1 each day but when we ask the balance sms , pending out of 500 sms quota no service information is being provided.
In our opinion this in unfair. You should either provide a special number for that so that we can sms and get the information of balance sms of the day
Or
against the *225 call , sms which we receive should provide us with the information.of balance amount of talk time and balance sms for the day.


Hope you shall look into priority and inform us.


Thanks


Ashok Dalmia
Phone no. [protected]


C.c. to Telecom Regulatory Authority of India,
To Department of Telecommunication, Govt of India.

I am residing at Mumbai n my Business is in Vapi.My GSM no [protected] registration failed on 23/01/2010.i visited four to five times at my near by Reliance web world at Sion,she told me that GSM card is not available right now come tomorrow.next day she gave me same reply,third day same,its sound that awkward that the web world dont have the GSM stock and opposite of that web world there is a Reliance gallery there they have sufficient GSM stock.after a weak.One executive told me that it cant be done.the reason she gave me that your card will be replaced at Vapi from were you have purchased it.I just want to know if i am in roaming and the same happen what shall i do,shall i change my no,or shall i keep my cell in my drawer.i think i have made a big mistake choosing your service.i have made a complaint in there register but still there is no further step has been taken, pl z give some solution for the same.
My alternate number [protected].


THANKING YOU
YOUR FAITHFULLY
ANSARI INTEKHAB

mobile no: [protected]
i had made the payment of my bill after due date because i didnt recieve the bill.
the line was disconnected on 22nd january 2010 and is still not activated till date.
i went to the reliance gallery and was of no solution to my problem. please help.
Rahul Chopra
Shop no 8, Fairlawn soc, near diamond garden, chembur mumbai 400071

I recently (29th December, 2009 to be precise) subscribed to the Reliance Broadband service through Vriti Interactive, Noida. I was told of an offer involving a Holiday package for 2 to Goa. However, ever since I made the purchase, the link sent to me for download of the voucher rejects my request quoting the MDN number dis not exist. Repeated emails to the sales/support person at Vriti were left unanswered and the contact numbers from which I'd been initially contacted and even those mentioned in the email for support enquiries seem to be temporarily unavailable. This is so unprofessional; they could have just not offered the voucher rather than making the offer at first and then hiding from the customer.

I HAVE A PROPER VALID IMEI NUMBER HANDSET- L.G.KP195 WHICH I PURCHASED FROM MOBILESTORE OUTLET IN CHEMBUR WITH PROPER INVOICE AND BILL. HOWEVER DESPITE OF EXPLAINING THE SAME TO RELIANCE AND SENDING MY HANDSET IMEI NO# TO 52277. HAS STILL BLOCKED MY GSM SIM- [protected]..COZ OF WHICH I HAD SUFFERED A HUGE LOSS OF Rs.3LACS IN MY CONSULTANCY BUSINESS. AND NOW I WANT TO ETCH A MESSAGE TO THIS WORLD STATING THAT RELIANCE CANNOT TAKE US AS CONSUMER FOR GRANTED..AND NOW I WANNA SUE RELIANCE FOR IRRESPONSIBLITY IN REGARDS IMEI IMPLANT.
I WANNA MY BIZ LOSS COMPENSATED.
MOHD ASLAM-- [protected]