Reliance Jio Infocomm Complaints & Reviews

Address: Thane, Maharashtra, 401202

It's been over 6 months that I have been complaining to Jio about the pathetic Internet service. There has been only one answer from the customer service that we are working on the issue. I have logged several complaints regarding this. The speed I'm getting is not even 2G. Basic Google page takes minutes to load. Please let me know what to do? Is porting the best option?

Regards,
Hariharan Iyer
[protected]

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S

sasrdstdrtrfgryrty6rtytythtyghtyhth

from Mumbai, Maharashtra

Aug 27, 2019

Dear sir/madam
I am the Natun Bazar Amarpur Gomati Tripura 799104 is a retailer. Our distributor has not been paying the balance for the past 15-20 days and after talking to her, he has told me no more balance. Jio Distributo

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Address: K R Puram, 560036

Hi sir. Medam,

I am mr. Balasubramanyam using the jio number ([protected]) from past few months.

This is to inform you that i have suppose to do the recharge 149 where i have erroneously paid for rs. 5000 on 23rd august 2019, i just called your customer care and asked for refund.

They have not give me any details nor procedure and the agent mr. Veera was very rude and highrated on me (Where i asked my amount), i asked many times for the corporate office address he sad he will not give.

I am the small scale employee, even i will not be able to give food to my kids without my full salary. If this amount get strucked with you i will not be able to survive with my family.

I request you please refund my amount or shift that to jio money where i can pay my utility bills.

Respected sir, hope you understand my situation and help me in this regards.

Regards,
Balasubramanyam l
[protected] and [protected]

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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S

Suriyah

from Chennai, Tamil Nadu

Aug 27, 2019

Jio says that giving unlimited calls but they didn't say anything about this call restrictions.they are cheating us

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Y

yadav679

from Kolkata, West Bengal

Aug 27, 2019

My mobile no. [protected], recharged 2 days back still didnot get recharge notification.Money is deducted 399, I want my money back
My name Dhananjay yadav from Buxar bihar

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S

Shaeb Raj

from Mumbai, Maharashtra

Aug 27, 2019

Sir yha network bilkul ni aata net chlta hi nhi sir kuch solution jldi kro pls kuch search tk nhi hota video call bhi nhi hoti 😏😏😏🤨 4g sim h pr 2G se bhi bekar net chlta h sir you tube bhi ni chlta whatsApp pe photo bhi clear ni hoti sorry please solution kro🙏🙏🙏🙏

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Shaeb Raj's reply, Aug 18, 2019

Sir please solution kijiye jldi

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I am owning a vodafone sim which is on my mother's name. I want it to port to jio on my name. But jio is not allowing to do so. Other operators are allowing. For mnp it is rule, that whoever owns sim and can receive otp is owner of sim. Jio rejects it saying mismatch in details. If the owner of sim is of the family only, why service providers have issue in porting. Here in my case it is my mother. If it was unknown person, it could have been a concern.

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Address: Banshi Bazar post peer nagar Ghazipur, Ghazipur, Uttar Pradesh

Dear sir,
May i want to inform you that from 2 month we were suffering from bad speed of internet. Even if want to open an particular sites it can't be open. Same way your jio tv is also not working properly. If any channel program is to be want to see then it can't be seeing by us because it is buffering. We are purchasing a plan of rs 498 for 3 months and getting 2 gb data everyday, but we are unable to utilise it.
Dear sir it is humble request to short out the speed issue problem on the particular address.

Prafull prajapati
Banshi bazar post peer nagar ghazipur 233001
Thankyou.

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Address: Indraprasth Estate , Opp K.K Hospital, Aligarh, Uttar Pradesh, 202001

I have been using jio since it was launched and it provided best services compared to any other network but now day by day its services are getting degraded, i am facing slow internet speed issue since almost 1 year or more, when i complain about my problem to the customer care chat service they always reply me that"there are too many internet users in your location thats why you are facing this problem and we are continuously working on this."

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Dear Sir,
As i mentioned above subject last few days we face internet Connectivity.(Dhankawadi near teen hathi chowk, Pune.) There is lot of buffring issu. and calling problem.I call Jio customer care several time. but there is no positive reply from them. Pls do the needful. (Email Id : amrut.[protected]@gmail.com)

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Address: 836,28th street, phase-2 , sathuvachari, vellore, 632009

Dear sir this is to inform that my house located at no:836, 28 that cross street, phase-2 sathuvachari, vellore tamilnadu and the complaint is without my knowledge the pole is erected in front of the house which we are parking our vehicles and it's disturbing us lot and also affected elevation of building so please take necessary steps to shift the pole at compound walls ended opposite and we request you to do it immediately thanks

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Address: Village post baidwali nunkhar deoria (u.p), 274501

I would like to tell them i am the students of class 11 and i will purchase online live course but in 7-10 days daily my live class is lost because i am face all of problem through your service link this problem in my area net connection is good and my net going very slow i will already complained to your customers care and tell all my problem and then they were abuse me and tell them what you can do do now no one ask me
So i request you to please solve my problem as soon as possible

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Reliance jio infocomm — making customer fool by saying unlimited calls.
I am using my reliance jio mobile number [protected] and recharged with rs. 399 on 31st july 2019 which has validity till 23rd oct 2019 but from yesterday evening my outgoing calls has been barred.

Point 1: for your kind information my jio number is being only used for my personal communication with my family. So on what basis you have considered and what are the parameters which proves that my jio number is misused/ fraudulent use/ unauthorized telemarketing and commercial use.

Point2: rs 399 plan validly is not expired yet and the plan itself says free voice calling/unlimited calling which means there is no bar/limitation on call duration. So why you have not mentioned this tnc applicable for voice call limitation when we do recharge.

Poin3: customer care & senior executive said to recharge with 149 to continue the service as there is no other option to turn on my outgoing calls. So to turn on my outgoing calls, but what about the existing 399 plan? And why rs 149 recharge needed if my validity is not expired? What about next month once 149 validity expires?

Pont4: i re - called to jio care but there was no positive response, in spite of solving the problem or escalating the issue she said only way to turn on outgoing is recharge with 149.

Point5: i went through your tnc and it says
 voice is truly free – no charge towards voice or the data used to make 4g voice calls.
 this plan is intended only for personal use of included services. (* my number is in personal use only*)
 rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use (*prove that my number has been misuseed/fraudelent use/unothorized telemarketing and commercial use*)

Pont6: nowhere in your tnc is written that there is certain parameter/limitation for voice calls. If there are some limitations then inform the customer upfront why it’s hidden from customers? And you are offering and marketing by promising that unlimited calls?

It’s a polite request to solve my problem or communicate properly what you actually offer.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Reliance jio infocomm — making customer fool by saying unlimited calls.
I am using my reliance jio mobile number [protected] and recharged with rs. 399 on 31st july 2019 which has validity till 23rd oct 2019 but from yesterday evening my outgoing calls has been barred.

Point 1: for your kind information my jio number is being only used for my personal communication with my family. So on what basis you have considered and what are the parameters which proves that my jio number is misused/ fraudulent use/ unauthorized telemarketing and commercial use.

Point2: rs 399 plan validly is not expired yet and the plan itself says free voice calling/unlimited calling which means there is no bar/limitation on call duration. So why you have not mentioned this tnc applicable for voice call limitation when we do recharge.

Poin3: customer care & senior executive said to recharge with 149 to continue the service as there is no other option to turn on my outgoing calls. So to turn on my outgoing calls, but what about the existing 399 plan? And why rs 149 recharge needed if my validity is not expired? What about next month once 149 validity expires?

Pont4: i re - called to jio care but there was no positive response, in spite of solving the problem or escalating the issue she said only way to turn on outgoing is recharge with 149.

Point5: i went through your tnc and it says
 voice is truly free – no charge towards voice or the data used to make 4g voice calls.
 this plan is intended only for personal use of included services. (* my number is in personal use only*)
 rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use (*prove that my number has been misuseed/fraudelent use/unothorized telemarketing and commercial use*)

Pont6: nowhere in your tnc is written that there is certain parameter/limitation for voice calls. If there are some limitations then inform the customer upfront why it’s hidden from customers? And you are offering and marketing by promising that unlimited calls?

It’s a polite request to solve my problem or communicate properly what you actually offers.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Aug 23, 2019

Updated by KeshavG37481745 @Reliancejio Reliance Jio Infocomm — making customer fool by saying unlimited calls.
I am using my reliance jio mobile number [protected] and recharged with rs. 399 on 31st july 2019 which has validity till 23rd oct 2019 but from yesterday evening my outgoing calls has been barred.

Point 1: for your kind information my jio number is being only used for my personal communication with my family. So on what basis you have considered and what are the parameters which proves that my jio number is misused/ fraudulent use/ unauthorized telemarketing and commercial use.

Point2: rs 399 plan validly is not expired yet and the plan itself says free voice calling/unlimited calling which means there is no bar/limitation on call duration. So why you have not mentioned this tnc applicable for voice call limitation when we do recharge.

Poin3: customer care & senior executive said to recharge with 149 to continue the service as there is no other option to turn on my outgoing calls. So to turn on my outgoing calls, but what about the existing 399 plan? And why rs 149 recharge needed if my validity is not expired? What about next month once 149 validity expires?

Pont4: i re- called to jio care but there was no positive response, in spite of solving the problem or escalating the issue she said only way to turn on outgoing is recharge with 149.

Point5: i went through your tnc and it says
 voice is truly free – no charge towards voice or the data used to make 4g voice calls.
 this plan is intended only for personal use of included services. (* my number is in personal use only*)
 rjil reserves the right to discontinue the free voice benefits offered as part of this plan in case of misuse/ fraudulent use/ unauthorized telemarketing and commercial use (*prove that my number has been misuseed/fraudelent use/unothorized telemarketing and commercial use*)

Pont6: nowhere in your tnc is written that there is certain parameter/limitation for voice calls. If there are some limitations then inform the customer upfront why it’s hidden from customers? And you are offering and marketing by promising that unlimited calls?

It’s a polite request to solve my problem or communicate properly what you actually offers.

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Address: Surat, Gujarat, 394107

I suffering from very worst internet speed in my area (amroli, surat) I have complained to jio customer care many from last 3 month, but they are just saying that we are working to improve speed, but we can't commit date.
I has bee almost 3 month how much time they will take to resolve problem.
They are taking full payment in recharge but not providing proper service this is clearly beach of contract.

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Address: Ramnagar, Alambagh, Lucknow, Uttar Pradesh, 226005

Company is only extending their customers but not improving their internet connectivity and now voice/volte also not works properly.

The problem we are facing from feb 2019 onwards, compaints saveral times but they closes the complains without any resolution and notificaion.

Finally from 4 jio sim, we have ported 3 of them...

Jio is only looting their customers says 4g but its not even 2g.

My compaint/request ids:

1). Sr00000w9ns7 - 18-mar-2019

2). Sr00000vzpzu - 06-mar-2019

3). Sr00000vqwpd - 23-feb-2019

And there were lot of more requests from ported numbers that i dont have record to show here...

This is india's billionare's company jio from revolution to domination...

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Kachru

from Mumbai, Maharashtra

Aug 23, 2019

RS 149 is debited from main bank account but recharge not done for mobile nomber today

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Address: 38,JEEVA NAGAR, THORAPADI,VELLORE, Vellore, Tamil Nadu, 632002

Respected Sir,
unauthorized deduction My account bank rs.448.00, which mobile number recharged that above said amount was recharged, i can't how do this, so please help me which number recharge what time recharged said amount, hence please help me sir...

bank deduction details follows

TO TRANSFER-INB Reliance
Jio Infocom BILL_REJIOI
PaymentsQSBI[protected]I
GAGVGCOO7

TRANSFER TO
448.00

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Lord of destruction

from Mumbai, Maharashtra

Aug 23, 2019

Disconnected voice call service for no reason.They say that I'm misusing it they are not answering my question. I want services back. I haven't exceeded call limit too

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Address: 560068

Hi,

I am getting an error pop up from so many days.
when I open myjio app, it say Proactive SIM command error. I tried to connect with customer care from mobile number but trust me it never helped me to connect with customer care. it is jio sim card.
Let me know why this error message is popups. and how you will help me to resolve this. I have attached incident photo as well.
Many times I face issue with network connectivity and internet access as well. This is really irritating me.
Sometime I feel to port the SIM card with other company. but having enough balance in SIM card I am not porting it.

+1 photos

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Aug 20, 2019

Updated by Deepakqwertyuiop Jio no is [protected]

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Address: Room no 1 bhonsala military college campus gangapur road nashik, Nashik, Maharashtra, 422005

Sir
Mera mobile no [protected] reliance jio service provider seva deta hai.ise recharge karne ke bad 2 din net acchi speed se chalta hai aur bad me service bahut hi slow kar dete hai. Recharge khatm hone ke 2 re din hi incoming calls band ho jate hai.Bahot bar complaint karne par bhi koi sudhar nahi hota...

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Address: Lucknow, Uttar Pradesh, 226020

In plan of 1699/ year.. We are given 1.5 gb data per day.. But it exhaust too early while when i am using vodafone than i used to get only 1 gb data still it doesnt exhaust.. There booster packs are too costly.. They are saying that they r providing 1
.5 gb but i dont think so as it exhausts too early.. And also on calling to customer care they dont provide any solution

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My self abhijna, jio service customer felt really unhappy with the worst strategy of pulling the money from the customers. This is intolera149ble, how can one company so greedy for money. I recharged my jio number with 149, while this plan was active, i recharged again with 149 plan due to some cashback advantages. Now the old plan expired and new plan is active but if i try calling, it states " outgoing call restricted to violation of terms and conditions. Are you trying to fool the customers by this cheap tricks. I want complete details where i have violated the terms and conditions. I have used this sim only for calling only my family and for some personal numbers and you have no right to question that part. I have not used this sim for any other purpose. Funny thing is, i have talked more in other days than the day my calls got disconnected. Its a very cheap trick customers. I can provide u call proof. I want my 149 rs back or i can take this one to court of law. 149 is a big amount for me.

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A

Apoorva Kamath

from Mumbai, Maharashtra

Aug 19, 2019

Data is getting exhausted too quickly when I'm barely using it.

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Sindhu Vanama

from Mumbai, Maharashtra

Aug 22, 2019

My upi transaction money was mistakely deducted of Rs2000 to jio infocomm. Please refund my.money back

disconnected my outgoing calls service stating the reason as misuse and violation of term sand conditions - Comment #3517113 - Image #0

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Vaddi AravindRaj

from Kamareddi, Telangana

Aug 22, 2019

I have recharge 149 and I call only my family members. . morning I got because of misuse outgoing calls are blocked. I have pack validity 27 August so please activate my jio out going call service

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I'm using jio network. When i have upgraded my package from 449 to 1699 i have found an issue with my network. When we start browsing something network speed is 1m/s but still it's loading. While there comes an message that your internet is exuasted without even using it. I am suffering a lot with these network issues. Please resolve it as soon as possible.

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DRx Prashant Varule Patil

from Noida, Uttar Pradesh

Aug 19, 2019

I did recharge of 149 on my jio number, money get deducted from my account and recharge was not successful, gjve me my money back.

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D

DRx Prashant Varule Patil

from Noida, Uttar Pradesh

Aug 19, 2019

I did recharge of 149 on my jio number, money get deducted from my account and recharge was not successful, its mentioned like "sorry, we are unable to proceed your request". Then how my money get deducted?? I called your call centre asoociate and they haven't help me also. Please give me my money back or either service.

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After waiting for call no one is talking. They talk with others. I am totally disappointed with jio service.

I have paid 2500 for jiofiber connection and jio member told me they install on 14th but today is 17th and no one is came for install. Is it a jio scheme to fool the people and make huge amount of money through there paid money interest in bank from there new client. Is it legal to take money without giving any service to client. I want my 2500 refund with interest. I want to fill rti for this and ask why company take my money without giving any service. I really disappointed with jio service and no one jio employee knew who can take my responsibility for install. I have ask several time with jio member who is installing jiofiber connection in my home and they tell every time that they don't know.

At the end they tell me money refunded in 30 days i don't know why is so long because they don't have given any router.

Such a worst service given by jio.

Thanks for all such worst service you have given.

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Kamakhya23

from Lala, Assam

Aug 19, 2019

I am facing network problem from last six months. But still my problem is not resolved. Is this kind of service you are providing to your customers.

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After waiting for call no one is talking. They talk with others. I am totally disappointed with jio service.

I have paid 2500 for jiofiber connection and jio member told me they install on 14th but today is 17th and no one is came for install. Is it a jio scheme to fool the people and make huge amount of money through there paid money interest in bank from there new client. Is it legal to take money without giving any service to client. I want my 2500 refund with interest. I want to fill rti for this and ask why company take my money without giving any service. I really disappointed with jio service and no one jio employee knew who can take my responsibility for install. I have ask several time with jio member who is installing jiofiber connection in my home and they tell every time that they don't know. Such a worst service given by jio.

Thanks for all such worst service you have given.

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dotindia

from New Delhi, Delhi

Aug 17, 2019

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit

Reliance Jio Infocomm Complaints & Reviews

File a complaint to Reliance Jio Infocomm

Reliance Jio Infocomm reviews & complaints page 110

internet service pathetic

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erroneously recharge done for rs. 5000

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ownership transfer via mnp

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facing internet speed issue.

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services provided are too bad

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about internet services

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pole in front of house

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regarding the net slow speed

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making customers feel by saying unlimited calls on 399 rs voucher

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making customers feel by saying unlimited calls on 399 rs plan

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very very slow internet speed and call drop problem

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no network coverage from 8 months

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which number recharge

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proactive sim command error

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net connectivity & incoming calls

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data issue

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disconnected my outgoing calls service stating the reason as misuse and violation of term sand conditions

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issue with my network

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2500 taken money from reliance jio for broadband.

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2500 taken money by reliance jio fiber installation.

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