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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025

Complaints 6615

Resolved

369

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6246

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 115

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Address: A-96 mangol puri, 9999058133, New Delhi, Delhi, 110083

Today i visited jio office at budh vihar, and i park my bike in front of office. Than suddenly a person shouted that whose bike is this. And jio staff said 'chada de jiski bhi ho' i said how r u saying this.
I m ur customer and came for purchase new sim. He had started abusing languages to me. I don't know his know his name. But his behaviour was so rude. After all incident i didn't take jio sim
I want stick action on that staff because he doesn't know how to talk with customer. He is spoiling ur image.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: Kangra, Himachal Pradesh, 176202

Toady at 11:57am i got a call from this no ([protected]) he was saying that i am calling from jio and you no won a prize of rupees 25 lakh, and he gave a another no by saying that what's app on this no then you ll get all details about cash .
I have recording also of the conversation.

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Address: Village neemla tehsil ellenabad, Sirsa, Haryana

When Sir Mane heard about the SMS in the Reliance company, I applied job in the company and asked me to provide job on behalf of the company but they asked me to give Rs. 2050, then I searched and paid the job card sent to him. And later I did not get any reply from them. Sir, either job should be provided or my 2050 rupees returned.
Name Rajesh Kumar
Village neemla
Tehsil ellenabad
District Sirsa
Date 24/06/2019

+1 videos

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jul 18, 2019

Updated by Rajesh Dudi Please Sir, please try to solve my problem as soon as possible. Thanks for your reply

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

They are blocking my number again and again to saying that misused to make high number of outgoing calls. They blocked my number on june 20, 2019 and once again on july 16, 2019 while i have recharged on march 31st (399), june 21st (19), june 24th (98) 2019. Yet they are blocking me. While they are committing unlimited call. I want that they resume my plan of 399 and return of 98 plan. I make 432 total voice calls between 17th april to 16th may and 548 total voice calls between 17th may to 15th june and 522 total voice calls between 16th june to 15th july. They messaged me before one day of blocking and next day they blocked me. When i called their officials to know their criteria to blocking my call service they only say that to reduce my number of calls. Then why they are committing unlimited calls. If they can not provide this facility then please tell me and let me port out and they should be return to me my 399+19+98 of recharge price.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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F

Fanaa Sayyad

from Mumbai, Maharashtra

Jul 16, 2019

Hello, I've recharged on 8th July and yet my plan have not been started also received a successful recharge message & even activated my plan still not working.

M

Mathura das

from Mumbai, Maharashtra

Jul 17, 2019

By mistake I have sent money rs 2000 to reliance jio infocom upi id [protected]@CITIBANK
TR.ID S64264232
UPI REF NO[protected]
please help me to get money back.

Thanking u
Mathura Bihari Dad
Ph. [protected]

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Hi team,

This complaint is regarding my disconnection of jio giga fibre connection. I have raised request: sr00000x5u3g for cancellation of jio giga fibre. But still have not received the refunded rs.4500 credit back to my account.
I am trying to reach customer care by dialing at toll free [protected]. Still not able to contact customer care. Waiting bell is continuing till 10 mins, still i am not able to had conversation with anyone. No contact, no update from the team from their email

The person from jio care prakash contact number : [protected]. Who has initially came for collecting charges for this connection has not detailed us how installation process will take place. Nd now when we have to cancelled the request. Still there is no refund amount back.

Can you please look into it on high priority..

Pfb regarding details from my end.

12 digit service id : sr00000x5u3g
Registered mobile number : 63989*
Order reference number (If the issue is with service activation) : no00009z1nx

Thanks
Priyanka
[protected]@yahoo.com

+1 photos

Jan 21, 2020

Complaint marked as Resolved

Amount was credited back by cheque.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: 204102

I'm recharge of rs. 449 through myjio app and i get a voucher of rs.50 through myjio app and finally rs. 399 payment done by PhonePe upi . The amount is 399 debited from my bank account but recharge not done by company.
Please resolve my recharge problem or refund my amount.
Jio mobile number- [protected]
PhonePe linked mobile number- [protected]
Transaction id- ICIff753f8e82d44731ae1f7d1ee2fc63cb

+2 photos

Sep 23, 2020

Complaint marked as Resolved

My money is refunded

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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T

Thakur Abhi

from Mumbai, Maharashtra

Jul 17, 2019

Dear sir,
My recharge problem is solve the amount is refund in my account.

Thank you...

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Address: 110085

I had recharged my jio number for the 149rs plan
On 15th of july 2019, i did not receive any sms from jio confirming the recharge and the myjio app showed that the recharge was successful and after that the app show no plans recharge now. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 15th of july 2019 at night
Mode of recharge: through myjio app and sbi netbanking
Amount of recharge: 149 rs

Regards
Kanika

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Address: 882, Unit 2, ground floor, Ramaswamy Reddy Layout,Behind SBT Lorry Transport, Vijinapura, 560016

I have complained about the network connectivity problem to jio, but they are unable to resolve the problem. I am not getting network in my house, previously it used to come. Jio customer people telling to wait for 3 to 4 months they are working on it. How can i be without network for 3 to 4 months. Although poor connectivity is there in my area, but i was able to get two to 3 points from which i was able to make calls and adjust. But now from past three days there is no network at all and jio is telling that they are working on network isuues kindly wait for 3-4 months for network connectivity problem resolution and they have been telling this from past 8 months when we compare about poor connectivity

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Address: Kutch, Gujarat, 370201

This is continuation to already existing TRAI Complaint Status Update [ID: 2387762 & 2379934]. Reliance JIO not refund or Transfer wrong prepaid Recharge on wrong prepaid no.[protected]in place of correct number [protected] done o. Date 28.06.19 by mistake from another JIO number this information given to JIO for wrong recharge with 30 minutes in writing but JIO making only FOOL.

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Address: sujmatna... b ...inyar

We are the habitant of sujmatna b inyar tehsil Ramso District Ramban state ..jammu and kashmir are facing network problem last 3 years as we are operating only jio sim due to weak network we are not able to call properly
we are requested your goodself that solve our genuine problem as soon as possible
thank you
your customer

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Address: Chakripuram Hyderabad, 500062

Sir i buy sim in chakripuram shop and she is laughing at me and make me feel guilty. Is this the manner to behave. As i don't know telugu, she is scolding me in telugu. Help me with that otherwise i will take further action because she make me fool infront of all... She plays with me and she make us not to buy sim but i tried to get and i got that.. Main thing is that she is laughing and tell my character in telugu

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R

ritika8809

from Mumbai, Maharashtra

Jul 16, 2019

On what basis have u all considered that my jio number is misused. The limit is 300 minutes of voice call per day and I have not crossed this limit ever. So I kindly request this company not to curtail the free voice services.

S

smujeebali

from Hyderabad, Telangana

Jul 16, 2019

Wrongly done recharge it is now not active I'd tell company for transfer or refund my amount of 449 recharge as previous versions of my jio app has deleted the feature to transfer the vouchers and I want to transfer inactive recharge of myjio

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Address: main road mehjoor nagar, opp spice and ice near jk bank, Pauri Garhwal, Uttarakhand, 190015

Dear sir my name is mushtaq ahmad darzi i am from srinagar j&k i actually lost my phone along with the sim card with mobile number mentioned above..now i want to deactivate the same number in order to get a duplicate one..i tried calling on jio helpline numbers but they could not solve this issue.so i request your goodself to approve this matter soon..and notify me when solved.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jul 17, 2019

Updated by Yasir Latif how much more time it will trake to resolve this complaint...kindly notify me

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Hi, I want to bring in your notice that there has been activity to install Jia Network Tower at 192 sec 55 Faridabad and MCF has allowed this to happen Which is concerning as well. This has been critical issue to the residential health in the area.

I would request to take necessary action in this regard. As this is in the middle of sec 55 residential area. All residents heath in trouble

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Address: Rungliting T.E Ghoramara, P.O Lahowal, Dibrugarh, Assam, 786010

I want to file a complain against jio my sim provider getting very slow speed of network. But i am paying for 4g speed that the company promise to give 1mps 2 mbps speed but he is unable to give 2g speed also i. E 128kbps. I am registering a complain about it. My place is ghoramara near lahowal pin code is 789010. I am very disappointed with the service given by jio to me. I want services to be improved as first as possible.

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S

Sourav Shaw

from Delhi, Delhi

Jul 12, 2019

Transaction ID [protected]
Recharged with 21 rs and it's unsuccessful, don't know why

D

Dibakar mech

Aug 19, 2020

Location ÷Assam/Dibrugarh, Nahar haku gaon/ Teporchali,
Pin÷786103
Telecom operator ÷ JIO, [protected]
porblem ÷ Coverage issue, Call drops, Shlow speed

Sir/Mam
I have not solved the problem even after complaining in customer care many times.
So I am complying here. The jio network is very weak in our location.So you have to contact.I am from Assam Dibrugarh. [protected] is my contact no.I would like to tell you that many people are using the jio Network in our location.Due to this, the network of jio is very weak in our location. I told the company many times but I did not get good reservations. Over the years, repeat information is getting from customer care. Sir, you will be requested to try to improve your location by checking the network.Against this, I have complied very often in customer care, but I have not received any results.That's why I am telling you people by mail.
I do not know what you people will ask me to investigate after I know that you guys will solve my problem.
I would like to say one more thing to you that the people who are the customer care executive of you people have been turning me out for a long time, so I have complained about National Compliance Helpline and its compliant number ÷ 1277688.I am sorry to say so many things, so forgive me.

This is an update on Service Request number SR00000Y2MHP for Network connectivity. I have many service request number
1) SR00000Z7GPS
2) SR00000Y2MHP
3) SR00000XIL3I

P

Pravesh Sarma

Oct 7, 2020

Network connectivity issue in Junaki path, Khaniagaon, Dibrugarh, Assam. Very slow internet connectivity in that area. Unable to attend online classes. No speed of 4G. Unable to work on anything. Please resolve this issue. I am tired of complaining about it. Its URGENT.

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I have some problem with internet. I have a plan of 2 gb daily which was working fine, but on 11 july 2019 i used only 400 mb but the my jio app is showing is used 1.1 gb that is wrong.
I tried to call jio care two times both time they said that you used you internet they were not replying me for solution. They were sending me some video which helpful for savibg data. They were not trying to help.
I am ritesh
E mail: [protected]@gmail.com
Jio number [protected]

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Address: Mumbai City, Maharashtra, 400102

I have done a recharge for my jio no [protected] today for amt 398 got a voucher redeem of 50 and for balance 348 i made the payment through net banking the amount got debited from account but recharge is not done yet i called axis bank they said the transaction is successful from our side and gave me a reference no quti[protected] called jio customer care and got a reply saying that they have not got any payment it's my official no and i can't keep it unreachable kindly help at earliest

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Address: Rachapalli, ellanthakunta mandal,karimnagar district, 505475

No network in rachaplli village surrounding areas no use voice calls and data uses we are suffering with jio signal... Since lot of years ago
Lotof times complaints. My village rachapalli grampanchat. Lot of customers in jio. We are troubled in jio network using... No work mobiles and laptops, business and mobile banking and online shopping... Please clear the network jio..

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R

Ramkrishna Pathak

from Mumbai, Maharashtra

Jul 10, 2019

The network signal strength is 106dbM in this locality with internet working at threshold speed. Is this way jio is celebrating their success ( refer to details as mentioned earlier under subject network issue and slow internet)

no network in rachaplli village, ellanthakunta, mandal.. karimnagar...505475 - Comment #3483037 - Image #0

R

Raju Vavadiya

from Mumbai, Maharashtra

Jul 10, 2019

I have did my recharge with 399 in my jio number, and its doesn't end till. Although my number has been stopped to make outgoing calls by jio, due to frequently call on a single number daily..
They have mentioned unlimited calls in Thier plan...

Thanks

M

Manoj Warke

from Pune, Maharashtra

Jul 12, 2019

Sir I have done recharge two time s on my jio mobile no [protected] first recharge 297 rs and second 399 rs so cancel the first recharge

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Address: Gurgaon haryana, Gurgaon, Haryana, 190008

My name is adil i am from kashmir. I got a call from reliance jio infocomm limited calling from pallavi sharma she says i am selected job for supervisor and she says tommorow will be received a interwiew call after then i got a interwiew call from nandini after interwiew process complete she says i am selected for supervisor post and my salary is around 25000 per month. She says you will deposit a security amount 1250 this amount is refundable. I deposit this amount through netbanking after i got a third call from radhika she says you will deposit a training amount of rs 5800 i deposit this amount through net banking. After i got a fourth call from pratibha singh she gives my registration number r10443. After then i got a fifth call from rajesh shukla he says you will pay a small amount rs 4400 for salary account create i pay this amount through net banking. After i got a sixth call from rajesh shukla he says you will pay a last amount for salary account creation. I am says i will not pay any amount please refund my amount immediately. He says i forward your request from our company please wait 15-20 days your amount will be credited in your bank account. I can wait 20 days but amount will not be credited in my bank account. I can call these numbers but all number have been switched off. So i request consumer complaints please help me for refund my money as soon as possible.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jul 10, 2019

Updated by aadiidar I can upload my transaction proof please refund my amount in my bank account immediately.

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A

Abdul shajin

from Mumbai, Maharashtra

Jul 10, 2019

The number I have been using for an years is not receiving OTPs. It used to get before but not anymore.

I contacted Customer Care and they are not willing to resolve this issue.

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Address: Sagolband Salam Leikai Imphal West Manipur, 795001

Hello
Please cancel the recharge of Jio number [protected] of Rs. 448.00 on 09july 2019
At 87013766 Txn#[protected] via Ptym payment account number [protected] . I have wrongly recharged on this [protected] Jio number mistakenly. Please cancel this recharge.
Hidangmayum Kunjalata Devi

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M

MOKSHYa Noob Gaming

from Mumbai, Maharashtra

Jul 10, 2019

I have a good network but facing server disconnecction and server did not respond.Need to fix this ASAP. THANK YOU

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Address: Surat, Gujarat

I have disconnected and handed over the jio modem to jio giga fiber team many days ago and they didn't refund the security deposit till date. I have written many emails and voice complaints but there is no positive response from gigafiber team. They have made me deposit 4500INR while taking the connection saying it is fully refundable
But now customer care give random reasons and there is no positive response. Hope jio will do the needful instead of ignoring the customers

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