Reliance Jio Infocomm Complaints & Reviews

I am jio user. I am not facing any problem about this jio in my area before rather than slow net. Its not my problem i dont think about this. But this time every day we dont get any network in night and morning and evening also having slow net. This is not only my problem its for all my area. We have jio tower near us. Before instaling this tower we got network. After installing tower we also get network but since 2 or 3 days ago we r not getting network in night and morning. We have slow network in the evening. This problem is only for jio user for my area. Others network like airtel, voda doing nothing. My area name is thoubal district, thoubal kshetrileikai haotabi lampak manak, 795138, manipur. Please solve this problem as fast as possible.

My name is kamal susawat my mobile num - [protected](jio) and my address- survey num 48/3 ganesh nagar wadgaonsheri pune 411014, I have facing network problem last 1.5 year in my house net speed very slow so i complaint many times my jio provider but this issue not resolve till date I have call customer care last night regarding speed issue but customer care executive not raised my complaint and suggest me we unable to raised your complaint and we unable to resolve your issue

request you please resolv my issue

My Jio Number - [protected]

I just spoke with your customer care executive on 198 my experience was very pathetic with your services.

I spoke with all your following executives:-

1. Mohsin - I told all my issues to this person and in between of checking the information he transferred my call to jio money helpline without informing & intimating me.

2. Dinesh - I asked for an escalation to this person on my second call. He transferred the call to an floor supervisor named SAMIKSHA. I keep on asking her "why my call was transferred to the Jio Money helpline" I requested her to let me know but she was denying me for everything like an above escalation, even to solve my problem and in the end she told me "Kya ho aap..?, Baat karna seekho pehle tameez se..!! Me acche se baat karri hu na.. nai toh.. !!!" what was that "nai toh..??"

I was really surprised that how worst service you people provide nowadays I used to trust Jio after it's launch but now there's nothing good in Jio. No network connectivity, No initivatives to solve a problem by your agents, also there's a rude behavior, rude responses, slang talks, and much more..

I want jio to look into this matter and make it resolve also kindly reply me with the results & resolutions you've come up to..

Dear sir

Many new jio towers have been contacted in our area but we have very poor Networking facility and very low internet speed so I request you to take a corrective action
If the necessary actions is not taken the people of these locality is going to switch to another network
We are not satiesefied with you networking coverage and the performance of our Network we are facing lots of problems while using the internet.
It may cause problem to our area on using poor Network hence I request you to make a correction in the networking and make internet speed in our area

Thanking you

Your faithfully

Network signal is very very poor from 4 months. We can't use internet. Phone calls are cut automatically. We complaint jio care 10 times. But no any upgrade the network service. Please help us. Jio consumer are very huge, appropriately 10000 but network tower is only one. Please improve it. Otherwise we all are decided to covert our sim cards connecting from jio to airtel or vodafone.

I have call many many time at 198 but i am unable to find any solution regarding data speed.
Ur represenatatives tell me only one line everytime "we are trying"
But still i am suffering from very very slow data speed
Ur company claim 2mbps speed but u r giving 2mb/minute. It is fraud, cheating, with customers
I'll appeal in consumer court against you nd ur worst net speed

I do not have internet connectivity since the last 5 days. The red light on the router keeps blinking. I have raised 3 service requests so far, two of those have been closed without even contacting me on resolving my problem. The customer care sucks and no one is even bothered to help the customer. All they can do is open a service request. The local Jio sales person Keshav, or the local jio technician Suresh do not bother to pick my calls. The last service request I raised now is SR00000Y3N59. Now I have to wait till tomorrow to have someone contact me. This is HORRIBLE SERVICE. The connection is highly unreliable and every month there is some issue or the other. I need someone to look into this IMMEDIATELY and solve the problem, or cancel my subscription and refund me Rs 4500 as promised. I cannot wait anymore. This is pure HARASSMENT.

For the last several days i am facing, connectivity issues, slow network speed. Nobody is bothered to resolve the issue despite of sending mail. Your complaint no 198 is useless and not working. Now i am going to file complaint on trai and consumer form for poor services of your company. Please review the issue.
Area - landran, distt. Mohali punjab pin -140307

Hello,

Its has been more than 1 year. I am facing slow or no network when using internet.

Each request/complaint has been closed saying that there is network issue and we are working...

This is same update. I am getting for all complaints from past 1 year. I have reported my issue almost every week and each time. Request closed without solution

Can you fix network issue permanently and do not close my complaint until it resolved.

Sr00000xsy6y

Kind regards
Nagaraja kt

My prepared jio number's outgoing calls are blocked, they said it is due to misuse and asked to recharge again, even though there was more than one months validity for the existing plan. Still recharged again, but within 10 days they again blocked the outgoing calls saying same reason. They are asking for recharge again to enable outgoing calls. Already i lost 700rs. If i recharge again and the things happens the same, then also i will loss my money.

I bought a new phone. Mi a2.in this phone jio giving double data voucher. But when i recharge my number i didn't get any double data voucher. When i'm trying to speak jio customer service they didn't speak properly. I'm eligible for this offer but they didn't giving me the double data voucher. I try them many times but they didn't give me proper answer. Please raise a complain against them.

For the last several days i am facing call drop, connectivity issues, slow network speed, voice problem, after few seconds voice disconnect on mobile. No body is bothered to resolve the issue despite of sending mail. Your complaint no 198 is useless and not working. Now i am going to file complaint on trai and consumer form for poor services of your company....

I have received a message that outgoing voice service on jio number [protected] has been discontinued due to misuse by making abnormally high number of outgoing calls. This is a violation of the terms & conditions under which the services are being provided. Please recharge and activate your upcoming plan through myjio app to continue using voice services.
But i have a plan valid till 12th august 2019 unlimited than why this is telling me to recharge? What to do? My outgoing call has been stopped

Very bad to say that jio is a fame company who do this again intially they say me within 90 days we expand our networks give us some time for this technical issue. I switch with airtel isp for 3 months, after 3 months i buy jio sim really this time what i got not even a single bar of network tell me where we go when this type of company cheated us. They are seriously give xcuse every time and said due to heavy viewers of jiotv that why buffering happens that is a normal technical issue which is close near soon. Jio very bad please look into this.

Dear jio team
I'm a new user of jio and experience is too bad till date,
I'm facing extreme slowness in data speed for last 4 days @indirapuram, shakti khand 4,
Have requested multiple times on call center but not resolved. Every time it's said that it will take time as users have crossed limit.
Plz suggest if there is any solution else it will force us to switch to another operator.

In the kankurgachi area of kolkata, west bengal, we jio users facing problems of slow network. Though i have called their customer care but their executive said we are having strong signal there. But no measured had been taken. We still now facing the same problem. Moreover that whenever the recharge validity period come to end before 5-6 days, we face call drop, slow internet speed etc since very earlier time of their service. They charged for their service without given proper service n unwilling to listen the problem.

Hi sir im useing [protected] jio number when im trying to call any others ...
call will be stopped after few rings ...
its also happening continuously to me nd my frnds nd relatives...
who r using jio number they are all facing same problem ...solve our problem...

Thank you,
With regards,
Shivakumarsharma...

Done A recharge of Jio 350 Rupees and they Offer me a 2 GB internet which is of speed 100 KBPS only And they asked in MBPS.In this offer I can't Do any call because in this 350 Rupees plan only offer me a Rubbish Cricket plan. I can feel like a Fool with that fraud.
Please help me To Get my Money back or recharge with talk time plan

सेवा में
श्रीमान ग्राहक सुरक्षा अधिकारी।
सर
हमारे जियो नंबर [protected] पर सभी outgoing calls बंद कर दिया गया है। हमने कुछ दिन पहले ही 399 का recharge दिनांक 02/07/2019 को किया था। दिनांक 24/07/2019 को एक massage आया जो कि यह है-
(आपके जियो नंबर [protected] पर असामान्य रूप से ज्यादा आउटगोइंग कॉल कर दुरुपयोग किए जाने के कारण आउटगोइंग वॉइस सेवा बंद कर दी गई है। यह नियम और शर्तों का उल्लंघन है जिसके अंतर्गत सेवाएं प्रदान की जा रही हैं। वॉइस सेवाओं का उपयोग जारी रखने के लिए कृपया मायजियो ऐप के माध्यम से अपनी आने वाले प्लान को रिचार्ज करें और एक्टिवेट करें।)
इसके बाद मैं jio costomer care call किया तो फिर दुबारा रिचार्ज करने के लिए बोले।
मुझे ये नहीं बताया गया कि किस कारण से मेरा outgoing calls बंद किया गया। जबकि unlimited calls सुविधा उपलब्ध है।
मैं उम्मीद करता हूं कि आप हमारी मदद करें। और हमारी नंबर पर सभी outgoing कॉल चालू कराने की मांग करे।

आपका अपना उपभोक्ता-
हीरालाल मद्धेशिया
मेरा जियो नंबर [protected].
धन्यवाद।

Hi jio team,

I am vimal from allahabad. This complaint is 3rd time and have a view on this. I have complaint for slow speed less than 2kbps and sometimes 0kbps we access on my home. This is from last 3 months.
Please find attachement for my home location since where we are not getting access to internet.

The internet speed near annie besant police chauki can access good speed upto 20kbps, but we can't. Please increase frequency for internet access speed.

I would be glad to hear the news to get away from slow internet access problem in comming days and think your team will soon set this problem.

Thanks
Vimal