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Reliance Jio Infocomm Complaints & Reviews

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Updated: Apr 20, 2026

Complaints 6654

Resolved

371

Unresolved

6283

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 119

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Address: Udham Singh Nagar, Uttarakhand, 263160

I have done the recharge of 498 via my jio app through paytm upi. My recharge amount is deducted twice first 489 was deducted via [protected]@icici and second via [protected]@citibank when i called to jio they told me to wait for 3 to 10 day money will be credit back to your acount. I did the recharge on 21 june 2019 at 1:57am and today is29 june 4:12 i did not get my money back. I call the paytm also to verify my paytm upi they told me that from there side money is deducted via upi they told me to verify this issue with your merchant it merchant deny that take the written statement from them and transfer it to paytm back.

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Address: Maliyo ki bagechi ramesh kirana store ke pas inside nagori gate jodhpur, Jodhpur, Rajasthan, 342001

Had recharged my jio number [protected] for the 399 rs plan
(349 with 50 rs voucher) on 8th of january 2019, but i did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net banking transaction id for the payment of rs.349 (399 plan - 50 voucher) is[protected]. I am unable to make any outgoing calls in spite of recharging it. Please resolve immediately.

Repeating the details
Mobile no: [ [protected] ]
Date of recharge: 28th june 2019 in the night
Mode of recharge: through myjio
Amount of recharge: 349 rs (399 plan - 50 voucher)
Bank transaction id:[ bv000012y4jt ],
Bank : paytm

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Address: 713206

In the city durgapur, west bengal, there is no proper network coverage for internet as well as for basic calling.
It has been a long time after launching jio sim cards but here in this city there is no network coverage.

We public are paying the same amount for the sim card which the whole country is paying so why partiallity with this city?

This is my request to the jio service provider to avail the facility for what public is paying for.

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Address: No idea, 560103

[protected], [protected], [protected]
This all numbers used for my regarding interview, reference all money transfers for
Reliance jio interview they took 1600, for training session or joining i just once details about thees numbers all names they use rasmi, richa, & laxman please enquiry and let me know my personal number (Sagar kumar das [protected])
Yours faithfully

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Address: Kralyar Rainawari Near Ahli Hadees Masjid, House no 365, Srinagar, Jammu and Kashmir, 190003

Complaint about the deinstallation of mobile tower in residential area.

Matter is as follows,

There was a mobile towerï»¿ï»¿ï»¿ï»¿ï»¿ï»¿ï»¿ï»¿ï»¿ï»¿ï»¿ installation without any noc from local authorities was going to held in our residential area few months ago, in the mean time our locality members informed about that to the municipal council and lawda.

But there is no response from both the departments the company don't have the permissions and noc's but they are still erecting the tower with out proper documents and permissions.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110075

We are waiting for 3 months now for refund and keep getting random responses from customer care - device is not with us, bank account details are not provided - while all this is done from our end. We even shared the Id card of the executive who picked up the device but still customer care is not able to track it down. Disappointed at their service experience. It shows once they launch full on, how their service will be and how much will they be open to hearing customer grievances.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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dotindia

from New Delhi, Delhi

Jun 28, 2019

sir please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit.

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I have an active plan of 399 on my jio number which provides free voice. I got my outgoing calls terminated on account of misusing it for high number of calls. How can using it for personal use lead to misuse even when plan mentions free voice. I chose this plan because it mentions free voice. This is cheating on part of information dissemination. I must know the grounds on which it is terminated. When did i misuse it?

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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C

cherrybisht

from Chhutmalpur, Uttar Pradesh

Jun 28, 2019

The mobile number [protected] was recharged on 08/06/2019 for amt 399 through bhim app sbi and transaction was credited to [protected]@sbi. with success message but no recharge has happened

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Address: Mumbai City, Maharashtra, 400063

Not refunding the money taken as deposit even after 3-4 months

We installed jio gigafiber broadband (Jio giga internet service id[protected] at our home on 26 march 2019. It was not working well. I made complaints on 28th and 30th march of its not working well. Then they started pushing me to buy boosters etc. I cancelled the service on 8 april. They said we will get refund in 45 days.

Then we kept calling as no one came and picked up the router/modem. Then they came and picked up in first half of may. They told us we will get the money back in first or second week of june.

Now the june is ending. Now they have come up with a new story, they are saying that cancellation was not done and so it will take another 45 days!!!

Over last 3 months we have made 9 calls for refund on 15, 22 april, 3, 4, 10, 11 may, 7, 8, 24 june. But now they say its still not cancelled!!! Can anyone believe it?

This is plain cheating the customer and not returning the money!!

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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dotindia

from New Delhi, Delhi

Jun 26, 2019

sir please complaint here against any isp
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit, ,

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I have been receiving phone calls and text messages from the mentioned number. Always more than 20 calls. Kindly look into the matter.
The number is[protected]
I suspect the same person used different numbers as well as different platforms like social media to try to contact me and i don't know the person or would considering answering. So i would request this number be blocked immediately.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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S

santy9097

from Delhi, Delhi

Jun 26, 2019

After more then 10 times complains DND servie is not activated on my number:- my jio number is [protected] please activate DND service

S

sravan93

from Hyderabad, Telangana

Jun 26, 2019

I'm using JIO sim from last 2 years.I'm facing network issue from last 1 year, complained about this issue jio but no proper response.

I'm vexed with JIO network.

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Maine apna jio gigafiber ka connection disconnect krwai hu and aapke technician ke dwara ONT device pick up 9th june ho chuka hai. To mai deposit amount rs 4500 ke bare mai janna chahti hu ki kab tak mere account mai credit ho jyga.or ye aapke dwara process ho chuka hai ya nhi.Â
Abhi tak mujhe kuch bhi information nhi mil rha hai related advance security deposit money.

Your order number is NO00007LETUO Swati saha Reference to [protected], appointment for INSTALLATION of Jio Giga Internet services has been scheduled at your premise on[protected] .
Â

Service id -Â [protected]

Registered phone number - [protected]

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jun 27, 2019

Updated by rafsdream Reminder-1 refund my security deposit amount

Inbox

S

Swati Saha

to JioGigaFiberCare, Appellate_MP
5 hours ago

Details

Maine jiogiga fiber connection ke liye 26 dec 2018 ko rs4500 amount pay kiya thha.

Payment ke bad mujhe ye sms aaya

Your order number is NO00007LETUO Swati saha Reference to [protected], appointment for INSTALLATION of Jio Giga Internet services has been scheduled at your premise on[protected] : 14:00:00. For support if any please feel free to contact us on [protected].

Iske bad maine 6 june 2019 ko disconnect ke liye customer care number pr call log krwaya due to none availability in indore city. 9 june ko mera connection disconnect ho gya or aapke technician AJAY RAJPOOT jiska contact number +[protected] ke dwara all fomalities complete krne ke bad successfully pick up ho gya. But more than15 days ho chuke hai, mujhe rs 4500 amount refund ke bare mai koi bhi jankari nhi mil rha hai.

Maine aapke indore reliance digital jisnne connection lgaya thha uska cntct number [protected] ye hai isse bhi maine many time cntct kiya regarding refund amount but koi satisfaction reply nhi mil rha hai.

Main apna account statement and disconnect ke bad jo otp wala mail aaya thha mai share kr rha hu.

Plz refund my deposit amount as soon as possible.

ONT successfully pick up hone ke bad bhi mujhe jio team se reply mil rha hai ki aapke router ka koi bhi update hmare pas nhi hai. Aakhir ye sab ho kiya rha hai. Jbki otp wala mail all process hone ke bad final step hota hai. Mai all message ka screenshot share kr rha hu.

Jun 30, 2019

Updated by rafsdream Sir itna follow up ke bad bhi result zero. Mujhe solution kb tk milega. Koi response bhi doge ya nhi.

Jul 01, 2019

Updated by rafsdream Dear sir maine apne level se bhaut kosis kr li but result abhi bhi zero hai. Main bhaut passion bhi rakhi or bhaut fallow up bhi li taki mujhe mera refund mil jaye lekin aisa nhi hua. Mujhe har bar bola gya 24 to 48 hour mai aapko response aa jyga. Lekin more than 20 days ho chuke hai but koi bhi satisfied answer kahi se nhi mila. jabki maine all document attached krk many times aaplogo ko mail kr chuki hu. Aab mai aapse vinamra anurodh karti hu ki july 1st week tak agr mera refund nhi mila to mujhe majbooran legal action lena hoga. Consumer court pr case file krna hoga. So mai aasha krti hu ki aap mujhe aisa krne ka naubat nhi aane denge.lekin agar nhi hua to mujhe ye step lena hi hoga.

National consumer helpline docket no. Is 1417689.

Plz co operate

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A

Armaan Dhingra

from Mumbai, Maharashtra

Jun 28, 2019

Hlo
Sir
I am recharge my Jio number by Amazon pay but I accidentally recharge some one number the person didn't give money for recharge the number is [protected] can you cancel recharge help me to get back money please as you 399 is not less please help me to get back

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Address: 18 Bajar Vistar Faliya, Velda Ta- Nizar Dist - Tapi, 394370

Lastly 1 month we all have major issues in our area about jio internet connection. I call to jio customer care lastly 12 days but no reply with such satisfaction details. Pls started the complaint department so at least complain number given by you.
Whats the limit for our side solution? No body give limit in jio customer care. U have no limit but our patience are limited.

I[censored] have no solution and limit clearly tell me

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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N

NIFUL chauhan

from Mumbai, Maharashtra

Jun 25, 2019

I did complained soo many times regarding signal/Network coverage in our area but no solution they always says"I will solve your problem shortly" now yet 2 years had passed but problem remain same. Complained no.-SR00000TYZS2, SR00000XL1RX They gives different- different complained numbers and also says i had note your consent but do nothing.

A

Anilkumar Nagiri

from Hyderabad, Telangana

Jun 26, 2019

I done two times bill payment today morning 6am but it was not updated and debited in my account.actually i have time to bill due date why my services are stop i want clarity other wise i shifted to another network.

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Address: Kanka Nagar, 560032

I made a request to jio fibernet to surrender my connection on 13th of june 2019. Based on the complain my connection had been suspended on 14th of june, 2019. I made many calls to jio fibernet customer care to collect the ont instrument from my house and return my deposit money of rs. 4, 500/-

But they always told that their team will contact me to collect the instrument and i'll get refund within 15 days from the date of my complain for surrender. But nobody did contact me to collect the instrument

My complain id sr00000xkkm4 dated 20/06/2019, sr00000xl0o2, sr00000xlceh to collect the ont instrument got closed without resolution.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Chinna1209

from Mumbai, Maharashtra

Jun 25, 2019

I got a fake call from jio office and he said that you got a 25lakh RS. lottery from jio company and he gave a watts app no.[protected] and lottery no. 01250. So please take the action on these fraud calls as soon as possible.

Thank you.

A

Arvind Kumar Chandrakar (B18ME015)

from Mumbai, Maharashtra

Jun 26, 2019

I have done the recharge for Jio number [protected] though my JIO app with gpay UPI Rs.399 has been deducted from my bank account but recharge is not been yet.refund my money

A

Anil Chaudhary Nagaur

from Mumbai, Maharashtra

Jun 26, 2019

Dear Team,
My Plans wrong data deduct, when my phone is switch off.
Please Give me Solution
Contact on [protected]

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Address: 462023

I want to tell you that tower is installing in our place. Me and sorrounding people are living there, they only want to please kindly shift this tower from given place to other place. These tower are installing in residential area, this is also very near school, hospital, is living around there. Many old people already have health problem, if this tower will setup in this location, this will more affect, these people. This electromagnetic rays are very harmfull for these small school children and hospital patients. Etc. This is very near on side of busy road. These also not following rules of tower installation guide. If these tower will success to setup there then in future various diseases like cancer, tumer, birth defect, etc will comes in to existence. We people again kindly request to you, shift this tower installing into other place. Please help for atleast small childen and hospital patients.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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A

Armaan Dhingra

from Mumbai, Maharashtra

Jun 25, 2019

Dear sir
I am recharge my Jio number from Amazon pay but I accidentally recharge some one number . I want you cancel recharge and give me refund of this .I send you Bill can you help to get me refund please the number I accidentally recharge is [protected] cay you help me for getting refund I am from Firozpur, Punjab

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Address: 140306

Hello,
I did my recharge of 399 rupees last day. I used Google Pay for paying 399 rupees. Shortly after I got a message saying money has been deducted from my account but when I checked my jio app, the recharge is not showing.
I paid a total of 349 (50 rupees coupon)

1. Date and time of recharge
22/06/19, 7.17 pm
2.mehod
Google Pay
3.amount
349 rupees (including 50 rupees coupon)
4. Transaction ID - (protected)

I urge you to to take the matter into consideration.

Karthik T

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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H

Helson BA Dvarma

from Salem, Tamil Nadu

Jun 26, 2019

I hereby ask you a fabour of fixing the system problem of jio network because i am not able to play online ganes and most actually i could not even see anime in youtube or online...so i suggest to fixed so that every costumer and member of jio can enjoy their day..

So i humbly request to fixed the systamatic problem of jio

Thank you

L

love@555

Jun 26, 2019

Kusum Pur Pahadi me jio company ka koi mobile tower nahi hai, jab se jio company start hui hai Kusum Pur Pahadi wale jio ki service ka wait kar rahe hai, my number is dead KUSUM PUR PAHARI me [protected] Prem Prakash

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I have ported my number and done my first recharge for my new no. [protected] of rs. 498 in my jio app on 18th june, 2019. I placed my recharge request in my jio app registered with my another jio no. [protected].

I completed my transaction via mobikwik upi. Though the upi transaction was successful but my recharge didn't processed yet.Â

Now i want my money as a refund since i have already done my recharge from another.

Mobile no.: [protected]

Order id:Â
Omk22a83d8d249fdb9

Upi ref no.[protected] dated 18th june, 2019.
Rrn

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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K

Kaustubh Jakhdi

from Mumbai, Maharashtra

Jun 25, 2019

I am Kaustubh Jakhdi i did jio recharge of rupees 349 2 times by mistake from paytm upi to jio [protected]@citibank but i haven't received the recharge but money has been deducted from my bank account i need refund urgently Please look into the refund

B

Bablu Ukey

from Mumbai, Maharashtra

Jun 25, 2019

My jio sim lose for today
My jio no [protected]
Accept this my request

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Address: Chandauli, 232102

Sir mera jio ka no. [protected] hai. Maine aaj 2.27 pm ko 149 ka recharge kiya tha. But humare atm see balance deducted ho gaya hai..
But humare plan activated nahi hua na hi massage aaya koi jio service se recharge ka bataeye sir him kya kare service me contact karne pe bole rahe hai ki 4 hours ka wait kare... But uske baad bhi nahi hua to kya kare...

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Dear sir/mam,
I received the call from fraud person and he was saying he is bank manager when i asked him from which bank then he started vulgaring. I know he is fraud person his work is to cheat people.
I request to take proper action against him. I have his call recording. His number is [protected] (Fraud person)
Thanks & regards
Ashwani kumar
[protected]

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Address: Indra nagar,Gachibowli, Hyderabad, Telangana, 500032

During a Jio recharge of â‚¹399 on my Jio number through Jio money app the recharge fails but the respective amount has been deducted from my account balance immediately after the process but recharge unsuccessfull .Please return my money as soon as possible, its humbly requested to take action on the above mentioned content immediately.
Thank you

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Address: Amber ,kachahri,bihar sharif,nalanda 803101 bihar, 803101

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[protected]

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I recharged my jio number using my jio app - upi payments option. It was redirected to pay through [protected]@icici. The amount was debited, but the recharge was not done, and the call, messaging and data services are stopped.

I want it to be either refunded or recharged. If recharged, i want the validity count to start from the date and time they recharge, and not from the date the amount was debited from my account.

Jul 1, 2019

Complaint marked as Resolved

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