Reliance Jio Infocomm Complaints & Reviews

I have an issue with jio.
One website is down which i use for my official work is down fom jio internet always. The same site is working over airtel and vodafone which i have tested. Even if that is an issue from the website, i need technical details from jio back end team as exactly why this site is being blocked on jio.

But the pathetic customer care team is just keep on repeating that there is no issue at joi side and refusing to raise a ticket even. They want to project that their service is always up.

Customer care team is not ready to give me the mail id of the appellate team. They gave me a toll free number for appellate team but the call is getting routed back to customer care team again.

Yet they were not ready to raise ticket even after appellate call falling in customer care a second time. Neither for website down nor for not reaching the appellate team.

I think jio has become so rude in treating its customers

Interaction id: mr0000m8o8ii

Dear sir,
Last month 06 april 2019, i brought a phone with a cost of rs. 1600/ with six month plan. After one month the plan deactivated.
I have been confirmed from jio office rishikesh after i knew the reason how the plan deactivated.
Because before 06 april 2019, 2-3 sims passed through this phone set, so the plan deactivated, this information given by me from your rishikesh office.
This is not my mistake please activate my plan asap.
I will great full to you sir. The number of sim is [protected].

Regards

Manoj kumar
Mob. [protected]
[protected]@yahoo.co.in

Dear sir,
Last month 06 april 2019, i brought a phone with a cost of rs. 1600/ with six month plan. After one month the plan deactivated.
I have been confirmed from jio office rishikesh after i knew the reason how the plan deactivated.
Because before 06 april 2019, 2-3 sims passed through this phone set, so the plan deactivated, this information given by me from your rishikesh office.
This is not my mistake please activate my plan asap.
I will great full to you sir

Regards

Manoj kumar
Mob. [protected]
[protected]@yahoo.co.in

I have full dnd on jio network but i still get promotional sms'. After writing in to customer care about it. I get the following msg: the concerned operator has reverted that no action has been taken since reported sms relates to your opted preference category of commercial communication.
Which means that i am going to continue getting these sms'
I got the above reply from jio on sunday 5th may 2019 after having a service request no. Sr# sr00000wr9mj at 10:40 am.
This is a subtle form of harassment. Please intervene

I wrongly recharged a pack of rs.297.00 in my mobile no [protected] on 2nd may 2019, 8:40 am. Transaction id: br0002mudnfn. The pack was not functional in my mobile even after two days. Then i contacted the jio customer care and got the news that, this particular package is meant only for jio handset. Later on i have to recharge 399 package to make my mobile working. It is surprising that, the company is not suggesting any option for cancelling this wrong package. Kindly help me to get cancelled the recharge of rs.297.

I have made a transaction for 399 via phone-pe app on 10th of april 2019, but the money deducted where as recharge failed. I have checked with bank for below details.

As per the confirmation that we have received from your bank, the transaction for an amount of ₹ 399 (Transaction id: hdfcb1e[protected]c3d8ef32fcd9b5953d5) has gone through successfully and the amount has been credited to the beneficiary bank with the utr number:[protected]

I have mailed the jio care for 6- 7 mails but they are not giving any solution. Request to please help to get refund.

Thanks
Anuj singh
[protected]

सर हमारे यहां ग्राम पंचायत - जफरापुर, पोस्ट ऑफिस -बेगमगंज, थाना -उमरी बेगमगंज, ब्लाक -बेलसर, तहसील -तरबगंज, जिला -गोंडा, उत्तर प्रदेश, पिन कोड 27 1402 में आपकी कंपनी का नेटवर्क बहुत कमजोर रहता है।डाटा यूज़ करने में और कॉल करने में बहुत दिक्कत होती है।अतः श्रीमान जी से विनम्र निवेदन है नेटवर्क सही करवाने का कष्ट करें।
प्रार्थी - महेश कुमार यादव,
ग्राम पंचायत- जफरापुर
निकट उमरी बेगमगंज पुलिस स्टेशन
गोंडा उत्तर प्रदेश
27 1402

In our area hamiltonganj, netaji pally area have not get internet speed 4g speed. Jio is the india's no 1 telecom network but our area needed a tower for better network service. I requested to you please improve the network service for better customer service. I many time contact to your customer care number but your customer care not solved in our problem. If you not give me 4g speed otherwise i port my sim another provider

Sir, good evening i live in mosaboni mohulbera village dist east singhbhum jharkhand facing huge problem of netwrk in my village sir i used always talk to my parents as they depend on me.. But i m facing huge problem of voice drop even i dont understand what they say..
Sir i request you to please resolve this issue as earliest possible... I irritate sometime but i cant do something in this thats why i want your attention in my village..

We lost 5.37 lakhs
Done rtgs transfer to her account details are in attached photos
I applied for jio dth distributorship on
http://www.jiodealership.com/
1st paid security deposit - 75, 000
2nd stock advance. 2, 00, 000
3rd gst bill. 1, 55666
4th 2months engineer advance salary + product insurance + transport 1, 7, 698

Hello,

I have recharge my No.[[protected]] via paytm, reference number is [[protected]]

I have recharged the ₹251 pack. Kindly cancel the aforesaid recharge so that i could recharge once again the right Usually pack
Alternatively, if you could just transfer the benefits of recharge to my number as well, i will be highly obliged.

Thanking you in anticipation,

I had paid for 399 plan and didn’t receive the pack they said there is no transaction like this and contact your bank. Bank said transaction has taken place & they didn’t give a # (Jio). I have a 2gb plan now and it’s stuck at 2.35kb/2gb for 3 days. I didn’t use my data and had been using wifi the entire time still it’s stuck on the same data lvl

I have purchased jio mobile in january and from the date of purchase i have been getting problems in the handset and every time i am facing a new problems with the handset. Raised many request and got replacements of the mobile thrice but even then the service of the product is not good and also the issues are not getting corrected well by service centre executives.

I have raised my complaints and concerns for the issues i faced in mobile handset of jio but they have been neglecting my issues and after a prolong argument and raising complaints about the device and service they are forced to resolve my issues due to negligence in providing service to consumers.

Kindly look into the issue and resolve the issue of my handset in getting refund for the bad service rendered and faulty device performance issue for the good purchased from reliance jio infocomm ltd.

Bad service ingnorance in handing issues and bad customer service for the products purchased.

A girl name zara khan ([protected]) me for giving me job in jio infocomm ltd company and told me process some steps. I send her my document. And after document verification she told me about to pay rs.2050 and then i ask some question about it, like i pay after training and then she use abusing languages and giving gali..
So all people aware from this scam.

Dear sir
I am tamil. I made a transaction through gpay for buy a coupon worth Rs. 399 from my Jio app. And the transaction was failed but amount was debited from my account on 29.04.2019 at 1.12pm.still and upi transaction Id was[protected] .still I didn't get any message from Jio communication.
Kindly solve my problem sir
Thanking you

Recharge for [protected] not done on following occasions:
1) on 1st may 2019, 251 rupees, 102 gb, txn id : b-qalb[protected]
2) on 29 apr2019, 51 rupees, 3gb, txn id :b-qalb[protected]
3) on 28 apr 2019, two. Recharges of 51 rupees, i. E. Two 3 gb recharges, only one benefit received, txn id's : b-qalb[protected] and b-qalb[protected]..

Kindly, refund money or apply those data benefits to the mobile number

For any correspondence,
[protected]@gmail.com

Thank you..

From the past several months I am getting very very slow speed of internet. I have complaint on their social media channel as well as on their customer care helpline number. every time they stop me from switching to other company and promise to resolve the issue in 48 or 72 hours. But now the situation of internet has been worse at my location and they have stopped responding. I can't even work due to this issue.

In our area hamiltonganj, netaji pally area have not get internet speed 4g speed.jio is the India's no 1 telecom network but our area needed a tower for better network service.i requested to you please improve the network service for better customer service.i many time contact to your customer care number but your customer care not solved in our problem.

Hi orderd jio fiber on april 10 2019 and paid 4500 as security deposits, but till today 30th april 2019 installation not done, i called customer care for cancellation but they said refund will get only by 30 days that too dd or cheque, as installation not done, i asked for direct back settlement, but no one bother to reply for that and they don’t want to solve the problem too

Jio info comm warn me again and again in text "on my jio number will be curtailed/discontinued without any further notice." because of my jio number misused to make abnormally high number of outgoing calls, but as per jio tariff plans : 1. Free local calls, 2. Free std calls, 3. Free roaming calls (Incoming+outgoing) to any network anywhere in india. So now why they are warn me again & again, and i am not getting so much more calling. My last recharge was 7-apr-2019 and valid at till date 30-june-2019 on my jio number ([protected]). Kindly check the attachments.
Please support and help me regarding this matter.
I request to you please take strictly action against jio infocomm.

Thanks & regards
Dattatray giri
[protected]@gmail.com
[protected]