Reliance Jio Infocomm Complaints & Reviews

Sir,
Today i visited a jio store near by me in jagadhri, haryana and i saw something that i want to share with your company.
Jio staff members behaviour is not good. Please deliver proper training to your staff. All the time they were busy with their nonsense talks. Please see this matter strictly otherwise they will definitely spoil the image of your brand.

I had recharge of rs 399 on my jio number [protected] on 6th may 2019 through my jio app.
It got successfull. i received message from jio that recharge is successfull. My amount is also debited.
Jio Transaction id: BR0002NMVV4R

Please resolve this issue. i am not able to use my phone since last 3 days

Sir/Madam
मैने अपने जिओ नंबर([protected]) से एक रिचार्ज किया था, मुझे अपने फ्रेंड के जिओ फोन को रिचार्ज करना था पर गल्ती से मैने अपने नम्बर पर रिचार्ज कर लिया, मैने Rs.598 रूपये का रिचार्ज गल्ती से अपने 4G नम्बर पर कर लिया है जोकि मेरे किसी काम का नहीं है, मैने जब कस्टमर केअर से बात की और emails भेजे तो उन्होंने मेरी किसी भी तरह से मदद करने से इंकार कर दिया कि हम आपका पैसा रिफंड नहीं कर सकते, आपका प्लान भी चेंज नहीं कर सकते,
इस तरह की स्थिति में एक ग्राहक के पास क्या ऑप्शन मौजूद है, क्या मुझे मेरा पैसा वापस मिलेगा
प्लीज हेल्प मी.
राज कुमार वर्मा
[protected]

From: 'Jio Care'
Sent: Wednesday, May 8, 2019 10:06 AM
To: [protected]@hotmail.com
Subject: Re: Fwd: Recharge successful for Jio Number [protected]

Dear Mr. Verma,

I understand your concern with regard to wrong recharge.

I regret to inform you that we do not have a provision to refund or transfer benefits on your Jio number for the wrong recharge.

Thank you for choosing Jio.

At Jio, we believe in empowering our customers. We have an excellent self-care app, MyJio, which can help you find answers to your questions. You could also dial 1991 from your Jio number to get account related details. Besides these, you can visit the support section on www.jio.com

If you need further help, please write to us or call us by dialing 199 from your Jio number or[protected] from any other number.

Thank You

Ashlekh Nair

Team Jio

On 5/8/2019 7:25 AM, RAJ VERMA wrote:

Sir
I was doing this recharge for my friend but by mistake done it for my no.
I don't have any jio phone, therefore I request you to change this plan into 4G plane to use in my phone in future
Thanks and regards

Get Outlook for Android

From: 'Jio Care'
Sent: Tuesday, May 7, 10:53 PM
Subject: Re: Fwd: Recharge successful for Jio Number [protected]
To: [protected]@hotmail.com

Dear Mr. Verma,

I am sorry to know that you have done a wrong recharge.

Please note that once a recharge is successful, we do not have any provision to refund or change the plan benefits.

I see that you are using a smartphone for this Jio number and you have recharged your number with a JioPhone plan.

To use the benefits of this JioPhone plan, I would recommend you to insert your SIM into a JioPhone (If available).

Should you need any further information, please do not hesitate to contact us at [protected]@jio.com

Thank You

Ikbal

Choudhury

Team Jio

On 5/7/2019 8:06 PM, RAJ VERMA wrote:

Get Outlook for Android

Sir/Madam
I have done this recharge wrongly, I want it to reversed
Please help me in this matter

Raj Kumar Verma
[protected]

From: [protected]@Jio.com
Sent: Tuesday, May 7, 6:52 PM
Subject: Recharge successful for Jio Number [protected]
To: [protected]@hotmail.com

Dear Customer,

Thank you for choosing Jio.

Recharge of Rs. 594.00 is successful for your Jio Number [protected].

As part of the recharge, you are entitled to the following benefits:
Benefits: Free Voice, Unlimited Data (0.5GB per day High Speed Data, thereafter unlimited at 64Kbps), 300SMS / Month and Complimentary Subscription to Jio Apps. Validity: 168 days(28*6 Cycles)

Your Transaction ID is BR0002NR78AK.

You can manage your account on the go by clicking on www.jio.com/MyAccount

Dial 1991, to know your current balance, validity, plan details and for exciting recharge plans.

Thank you,
Team Jio

I have recharged jio 149 daily pack. My complaint is that jio has exhausted the 1.5 gb of my data without usage. I got message that 100% data got exhausted without a. When i had word with customer care they started teaching me that we will send you link from where you can learn how to manage data. And also link from where i can check usage... When i checked usages on that link i found that i consumed only.030 mb of data. Again i called the jio customer care but representative refused to rechrge data...
Complaint comments

Hi,

My name is Shashi Michael and I recharged Rs 349 on May 7th transaction successfully done to [protected]@icici but didn't got any plans, confirmation from [protected]@icici amount deducted from bank. Please refund my deducted amount i am very disappointed. Please find the attached image that i made to [protected]@icici for your reference.

Thanks

I have an issue with jio.
One website is down which i use for my official work is down fom jio internet always. The same site is working over airtel and vodafone which i have tested. Even if that is an issue from the website, i need technical details from jio back end team as exactly why this site is being blocked on jio.

But the pathetic customer care team is just keep on repeating that there is no issue at joi side and refusing to raise a ticket even. They want to project that their service is always up.

Customer care team is not ready to give me the mail id of the appellate team. They gave me a toll free number for appellate team but the call is getting routed back to customer care team again.

Yet they were not ready to raise ticket even after appellate call falling in customer care a second time. Neither for website down nor for not reaching the appellate team.

I think jio has become so rude in treating its customers

Interaction id: mr0000m8o8ii

Dear sir,
Last month 06 april 2019, i brought a phone with a cost of rs. 1600/ with six month plan. After one month the plan deactivated.
I have been confirmed from jio office rishikesh after i knew the reason how the plan deactivated.
Because before 06 april 2019, 2-3 sims passed through this phone set, so the plan deactivated, this information given by me from your rishikesh office.
This is not my mistake please activate my plan asap.
I will great full to you sir. The number of sim is [protected].

Regards

Manoj kumar
Mob. [protected]
[protected]@yahoo.co.in

Dear sir,
Last month 06 april 2019, i brought a phone with a cost of rs. 1600/ with six month plan. After one month the plan deactivated.
I have been confirmed from jio office rishikesh after i knew the reason how the plan deactivated.
Because before 06 april 2019, 2-3 sims passed through this phone set, so the plan deactivated, this information given by me from your rishikesh office.
This is not my mistake please activate my plan asap.
I will great full to you sir

Regards

Manoj kumar
Mob. [protected]
[protected]@yahoo.co.in

I have full dnd on jio network but i still get promotional sms'. After writing in to customer care about it. I get the following msg: the concerned operator has reverted that no action has been taken since reported sms relates to your opted preference category of commercial communication.
Which means that i am going to continue getting these sms'
I got the above reply from jio on sunday 5th may 2019 after having a service request no. Sr# sr00000wr9mj at 10:40 am.
This is a subtle form of harassment. Please intervene

I wrongly recharged a pack of rs.297.00 in my mobile no [protected] on 2nd may 2019, 8:40 am. Transaction id: br0002mudnfn. The pack was not functional in my mobile even after two days. Then i contacted the jio customer care and got the news that, this particular package is meant only for jio handset. Later on i have to recharge 399 package to make my mobile working. It is surprising that, the company is not suggesting any option for cancelling this wrong package. Kindly help me to get cancelled the recharge of rs.297.

I have made a transaction for 399 via phone-pe app on 10th of april 2019, but the money deducted where as recharge failed. I have checked with bank for below details.

As per the confirmation that we have received from your bank, the transaction for an amount of ₹ 399 (Transaction id: hdfcb1e[protected]c3d8ef32fcd9b5953d5) has gone through successfully and the amount has been credited to the beneficiary bank with the utr number:[protected]

I have mailed the jio care for 6- 7 mails but they are not giving any solution. Request to please help to get refund.

Thanks
Anuj singh
[protected]

सर हमारे यहां ग्राम पंचायत - जफरापुर, पोस्ट ऑफिस -बेगमगंज, थाना -उमरी बेगमगंज, ब्लाक -बेलसर, तहसील -तरबगंज, जिला -गोंडा, उत्तर प्रदेश, पिन कोड 27 1402 में आपकी कंपनी का नेटवर्क बहुत कमजोर रहता है।डाटा यूज़ करने में और कॉल करने में बहुत दिक्कत होती है।अतः श्रीमान जी से विनम्र निवेदन है नेटवर्क सही करवाने का कष्ट करें।
प्रार्थी - महेश कुमार यादव,
ग्राम पंचायत- जफरापुर
निकट उमरी बेगमगंज पुलिस स्टेशन
गोंडा उत्तर प्रदेश
27 1402

In our area hamiltonganj, netaji pally area have not get internet speed 4g speed. Jio is the india's no 1 telecom network but our area needed a tower for better network service. I requested to you please improve the network service for better customer service. I many time contact to your customer care number but your customer care not solved in our problem. If you not give me 4g speed otherwise i port my sim another provider

Sir, good evening i live in mosaboni mohulbera village dist east singhbhum jharkhand facing huge problem of netwrk in my village sir i used always talk to my parents as they depend on me.. But i m facing huge problem of voice drop even i dont understand what they say..
Sir i request you to please resolve this issue as earliest possible... I irritate sometime but i cant do something in this thats why i want your attention in my village..

We lost 5.37 lakhs
Done rtgs transfer to her account details are in attached photos
I applied for jio dth distributorship on
http://www.jiodealership.com/
1st paid security deposit - 75, 000
2nd stock advance. 2, 00, 000
3rd gst bill. 1, 55666
4th 2months engineer advance salary + product insurance + transport 1, 7, 698

Hello,

I have recharge my No.[[protected]] via paytm, reference number is [[protected]]

I have recharged the ₹251 pack. Kindly cancel the aforesaid recharge so that i could recharge once again the right Usually pack
Alternatively, if you could just transfer the benefits of recharge to my number as well, i will be highly obliged.

Thanking you in anticipation,

I had paid for 399 plan and didn’t receive the pack they said there is no transaction like this and contact your bank. Bank said transaction has taken place & they didn’t give a # (Jio). I have a 2gb plan now and it’s stuck at 2.35kb/2gb for 3 days. I didn’t use my data and had been using wifi the entire time still it’s stuck on the same data lvl

I have purchased jio mobile in january and from the date of purchase i have been getting problems in the handset and every time i am facing a new problems with the handset. Raised many request and got replacements of the mobile thrice but even then the service of the product is not good and also the issues are not getting corrected well by service centre executives.

I have raised my complaints and concerns for the issues i faced in mobile handset of jio but they have been neglecting my issues and after a prolong argument and raising complaints about the device and service they are forced to resolve my issues due to negligence in providing service to consumers.

Kindly look into the issue and resolve the issue of my handset in getting refund for the bad service rendered and faulty device performance issue for the good purchased from reliance jio infocomm ltd.

Bad service ingnorance in handing issues and bad customer service for the products purchased.

A girl name zara khan ([protected]) me for giving me job in jio infocomm ltd company and told me process some steps. I send her my document. And after document verification she told me about to pay rs.2050 and then i ask some question about it, like i pay after training and then she use abusing languages and giving gali..
So all people aware from this scam.

Dear sir
I am tamil. I made a transaction through gpay for buy a coupon worth Rs. 399 from my Jio app. And the transaction was failed but amount was debited from my account on 29.04.2019 at 1.12pm.still and upi transaction Id was[protected] .still I didn't get any message from Jio communication.
Kindly solve my problem sir
Thanking you