Reliance Jio Infocomm Complaints & Reviews

A jio mobile tower is being installed on the roof of housing complex (Add - amit yadav d-3 fourth floor galid no. 8 rajapuri utter nagar). Company has taken any permission from other flat owners. A objection letter with sign of 15 house owners of this sreet has been sent to company. Without knowledge of other flat owners how the form was filled and how company installed the tower. This is area is a dense populated area and this street is one sided closed and no park is nearby. Two public schools (Renuka public school and adarsh new holy public school) are less than 100 meter radius of tower. Which is opposite to dot guidelines of tower installation.
An objection letter sent to company regarding this is being attached.
Please take action regarding this
Thank you

Dear team,

Please note that i was purchased a jio mobile for the month of feb'19 vide imei no.[protected]. I am facing problem that we can't on mobile. While we reached a nearest jio office o[censored]lubari. The office engineer had checked and told that the motherboard was broken. We have to change the same therefore we have to pay of rs.1200.00. But my complain is how it is possible to break my mobile motherboard. Ever never was drop my mobile from my hand and there is no scratch on the mobile than how it's possible to break my mobile mother board. I was not convinced about the reply of jio office engineer.

Please look into the matter and exchange my motherboard.

Thanks

Prabir das
[protected]

Today I have recharged my jio number with 399 plan and got recharge successful message but it is not updated yet, it was more than 4 hours still no update from jio .. Please do solve this issue as soon as possible .
Recharged through phonepe app and got recharge successful message

Thank You .

Very low network coverage in my area. No internet speed. So many times I call to the customer care for the complaint regarding internet speed but they always Denny to accept it. Every time the customer care persons give me a fake assurance that the some work has been going on and the network problem will be solved very soon. I am facing this problem since 6 to 8 months.You can verify this complain if you want and take it seriously. You solve it as early as possible.

I had recharged my jio number using axis bank net banking on the 16th of may, 2019.
I received a confirmation message that my account was debited by rs. 349, but my jio services such as calls and internet remained inactive

I had recharged my jio number using axis bank net banking on the 16th of may, 2019.
I received a confirmation message that my account was debited by rs. 349, but my jio services such as calls and internet remained inactive.

I had recharged my jio number [protected] for the 399 rs plan
(349 with 50 rs voucher) on 15t of may 2019, well in advance before the due dahte. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net banking transaction id for the payment of rs.349 (399 plan - 50 voucher) is[protected]. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

We have seen a job article in olx about supervisor job and the link is (I've found this on #olx. What do you think? Hirirng for telecom tower supervisor, driver, gaurd urgent base hiring www.olx.in/item/[protected]). we paid ₹2500 to them. To the name of santhosh kumar, maharashtra bank of india, account number is [protected] and ifsc code is mahb0001247. They said job will be given to me when only i pay ₹2500 as security deposit. The whatsapp chat is this
https://drive.google.com/file/d/1jF-C0vPD_xxMi0xyfJZ78vH_iFt2dDiO/view?usp=drive...⇄

I m retailer in daulat nagar borivali east and koi jio ka salsman service nahi de pa raha hai jio ka activation ka pressure babate hai aur recharge k liye koi salsman hi nahi aur vaha distributor ko call karo to vo gaon me ja k baitha hai aur unka koi service nahi de pa raha hai. Ab lag raha hai k jio k bhi sahi me ache din aane vale hai kya jio bhi bandh na ho jaye aise service de rahe hai jase hum unse fukat me recharge mang rahe ho.

I have 5 jio numbers that I don't use anymore and want to deactivate them but the customer support didn't want to deactivate my numbers by saying that number will be deactivated by itself when it validity expires, these are the numbers which i am not using for more than a year and i have complaint 3 times but there response is always same that number will deactivate after validity expires. As per new tria rules they should deactive my number and they have no rights to keep my Adhara data on there there servers.
The numbers are shown in the picture uploaded except [removed] and [removed], leaving these two i want all other 5 numbers deactivated.
Thank you

Dear Sir,

My No Post paid [protected] i got a bill last month where massage charges Rs 705 wrongly because as per my plan i can sent messages 100 per day 165 words but charged . this not right i also shared my message your customer care person they said they can not do nothing so please resolve the issue asp
Please saw how charged 8 times .

Tx
Satya

Hello myself raja tyagi, today i asked for the duplicate sim in jio mini store of bijnor city, near to pankaj hotel. As soon as i started telling them my problem, they intrupted me in between and started arguing with me .I dont know what strong was that and a guy named subodh tyagi started saying, i[censored] gonna bring in wriiten also then also we are not going to deliver or accept your complain.Go where u wanna go to complaint, the behaviour was such a unusual that i cant bear that and immediately filed a complaint.Though my problem of duplicate sim is still pending.have a look into this matter and pls question that guy named subodh tyagi thinking himself as king or what i dont know.

During a jio recharge of ₹498 on my jio number through my jio app the recharge fails but the respective amount has been deducted from my bank account balance immediately after the process and an error message on my jio app. Please return my money as soon as possible, its humbly requested to take action on the above mentioned content immediately.
Thank you

I'm idea user but I don't know why I get this msg. [protected] this is my number.

Dear Member, Msg from Jio Ops Team / Status : TT resolved / ALCL Alarm cleared / Incident Id :IM94569154 / Work Order :[protected] / NE ID :INMHJLGNJSHPNB0001MA1BAT001 / SAP ID:I-MH-JLGN-ENB-0004 / friendlyName: SHANI PETH / Title :Module 1 Communication Fail ;

Reliance jio provide good service in big city and good network coverage in all over gujarat.in the rural gujarat network coverage are good compare to other companies but internet speed are very slow like 2g. Please improve your service so i could be recommended to other to use jio not go for another service provider and also your company promote the what about secound sim at the time last dipawali. First sim is jio so second sim also be could be jio?
Very slow internet speed, please please provide better service in my village..

Sir,
Today i visited a jio store near by me in jagadhri, haryana and i saw something that i want to share with your company.
Jio staff members behaviour is not good. Please deliver proper training to your staff. All the time they were busy with their nonsense talks. Please see this matter strictly otherwise they will definitely spoil the image of your brand.

I had recharge of rs 399 on my jio number [protected] on 6th may 2019 through my jio app.
It got successfull. i received message from jio that recharge is successfull. My amount is also debited.
Jio Transaction id: BR0002NMVV4R

Please resolve this issue. i am not able to use my phone since last 3 days

Sir/Madam
मैने अपने जिओ नंबर([protected]) से एक रिचार्ज किया था, मुझे अपने फ्रेंड के जिओ फोन को रिचार्ज करना था पर गल्ती से मैने अपने नम्बर पर रिचार्ज कर लिया, मैने Rs.598 रूपये का रिचार्ज गल्ती से अपने 4G नम्बर पर कर लिया है जोकि मेरे किसी काम का नहीं है, मैने जब कस्टमर केअर से बात की और emails भेजे तो उन्होंने मेरी किसी भी तरह से मदद करने से इंकार कर दिया कि हम आपका पैसा रिफंड नहीं कर सकते, आपका प्लान भी चेंज नहीं कर सकते,
इस तरह की स्थिति में एक ग्राहक के पास क्या ऑप्शन मौजूद है, क्या मुझे मेरा पैसा वापस मिलेगा
प्लीज हेल्प मी.
राज कुमार वर्मा
[protected]

From: 'Jio Care'
Sent: Wednesday, May 8, 2019 10:06 AM
To: [protected]@hotmail.com
Subject: Re: Fwd: Recharge successful for Jio Number [protected]

Dear Mr. Verma,

I understand your concern with regard to wrong recharge.

I regret to inform you that we do not have a provision to refund or transfer benefits on your Jio number for the wrong recharge.

Thank you for choosing Jio.

At Jio, we believe in empowering our customers. We have an excellent self-care app, MyJio, which can help you find answers to your questions. You could also dial 1991 from your Jio number to get account related details. Besides these, you can visit the support section on www.jio.com

If you need further help, please write to us or call us by dialing 199 from your Jio number or[protected] from any other number.

Thank You

Ashlekh Nair

Team Jio

On 5/8/2019 7:25 AM, RAJ VERMA wrote:

Sir
I was doing this recharge for my friend but by mistake done it for my no.
I don't have any jio phone, therefore I request you to change this plan into 4G plane to use in my phone in future
Thanks and regards

Get Outlook for Android

From: 'Jio Care'
Sent: Tuesday, May 7, 10:53 PM
Subject: Re: Fwd: Recharge successful for Jio Number [protected]
To: [protected]@hotmail.com

Dear Mr. Verma,

I am sorry to know that you have done a wrong recharge.

Please note that once a recharge is successful, we do not have any provision to refund or change the plan benefits.

I see that you are using a smartphone for this Jio number and you have recharged your number with a JioPhone plan.

To use the benefits of this JioPhone plan, I would recommend you to insert your SIM into a JioPhone (If available).

Should you need any further information, please do not hesitate to contact us at [protected]@jio.com

Thank You

Ikbal

Choudhury

Team Jio

On 5/7/2019 8:06 PM, RAJ VERMA wrote:

Get Outlook for Android

Sir/Madam
I have done this recharge wrongly, I want it to reversed
Please help me in this matter

Raj Kumar Verma
[protected]

From: [protected]@Jio.com
Sent: Tuesday, May 7, 6:52 PM
Subject: Recharge successful for Jio Number [protected]
To: [protected]@hotmail.com

Dear Customer,

Thank you for choosing Jio.

Recharge of Rs. 594.00 is successful for your Jio Number [protected].

As part of the recharge, you are entitled to the following benefits:
Benefits: Free Voice, Unlimited Data (0.5GB per day High Speed Data, thereafter unlimited at 64Kbps), 300SMS / Month and Complimentary Subscription to Jio Apps. Validity: 168 days(28*6 Cycles)

Your Transaction ID is BR0002NR78AK.

You can manage your account on the go by clicking on www.jio.com/MyAccount

Dial 1991, to know your current balance, validity, plan details and for exciting recharge plans.

Thank you,
Team Jio

I have recharged jio 149 daily pack. My complaint is that jio has exhausted the 1.5 gb of my data without usage. I got message that 100% data got exhausted without a. When i had word with customer care they started teaching me that we will send you link from where you can learn how to manage data. And also link from where i can check usage... When i checked usages on that link i found that i consumed only.030 mb of data. Again i called the jio customer care but representative refused to rechrge data...
Complaint comments

Hi,

My name is Shashi Michael and I recharged Rs 349 on May 7th transaction successfully done to [protected]@icici but didn't got any plans, confirmation from [protected]@icici amount deducted from bank. Please refund my deducted amount i am very disappointed. Please find the attached image that i made to [protected]@icici for your reference.

Thanks

I have an issue with jio.
One website is down which i use for my official work is down fom jio internet always. The same site is working over airtel and vodafone which i have tested. Even if that is an issue from the website, i need technical details from jio back end team as exactly why this site is being blocked on jio.

But the pathetic customer care team is just keep on repeating that there is no issue at joi side and refusing to raise a ticket even. They want to project that their service is always up.

Customer care team is not ready to give me the mail id of the appellate team. They gave me a toll free number for appellate team but the call is getting routed back to customer care team again.

Yet they were not ready to raise ticket even after appellate call falling in customer care a second time. Neither for website down nor for not reaching the appellate team.

I think jio has become so rude in treating its customers

Interaction id: mr0000m8o8ii