Reliance Jio Infocomm Complaints & Reviews

On the location where i live and work i. E. Village nangal thakran, delhi-110039, there has been a great problem of internet data range for the last about 12 days. Either there is no internet data range at all or it is very slow, especially after evening at about 7 o'clock. It was the same problem about two months ago but the issue was resolved then. I have been contacting 198 for the last ten days at times. I am hereby giving the interaction nos.
1. 10th of march 2019:mr 0000 l7mk1p
2. 13th of march 2019:mr 0000 l9shhq
3. 17th of march 2019:mr 0000 lcrxwo
4. 20th of march 2019:mr 0000 lfosc5
The people interacting at 198 give the copypaste answer: "your coverage is good but many people are using jio in your area, that's why the problem is there!"
Only once on 17th of march, a senior authority, some supervisor, accepted that the range is low. Many others have also been making complaints constantly but of no use. I have to climb up to the rooftop if i have to use internet.
Please help resolve our problem.

I live in ramtek area and in my locality the internet speed of jio network is worst. As they promise to provide a high speed 4g data but we are receiving the network speed worst than 3g network. Whenever accessing internet it makes very much time to connect.
I cannot access internet. For connecting i need to get out of my room and go to higher place so that i can receive some internet.

Hello,
I recharged my jio plan for 1699 for an year, money was debited from my account, but recharge is not sucessful, it has been a long period of time now

Transaction id-hdf38e5e7a412ba4a339d110770bb7b760e

Please look into this issue immediately, dont force me to take a strict action because i wont let go if it until it is resolved. Do it asap

I have a jio number [protected]. The pack expired on 18 Mar 2019. I recharged with rs 399 from my Jio app. Amount was deducted from PayTM but number not recharged. Tried contacting customer care but of no positive response. Really pissed off with the service. They should clarify and if recharge is not successful they should refund funds. And also recharge should be done. It is really disappointing

Hi i went to your jio office for recharge my jio fi the staff was very rude. They don’t know about the recharge. I when i told them i going mail an complain they told me go ahead an do it. At least u all should train your staff how to talk to coustmer an if they think after mailing there will be no action. Your jio office arya nagar kanpur. Plz look at the matter.

Respcted sir/madam,
I am using reliance jio for mobile internet usage, my plan is 1.5gb/day. I used up to 400mb. But this network shows a message 100% usage of internet. After that i bought a add-on pack of rs.21 with 1gb data. This pack data also completed with in 10 min, without any usage (Like browsing. App backups and app updates). I called to customer care, he spoke to me, your data used in background check it once like any backups, app updates is there, ok i checked all this things but it didn't happen.
If you have any doubts about this call this numer:[protected]
Thank you sir/madam

First on 13.03.2019 i recharged rs 349 to no. [protected] from my jio app through sbi netbanking but recharge not done and amount debited.
Transaction id no. Qsbi[protected]igafqachl4

2nd time on 14.03.2019 morning i recharged rs 349 to that no. And suuccessdul and amount debited.
But first debited amount how i will find

Sir, the behabiour of our staff at mangaldai branch, dist - darrang, assam is very embarrassing as they keep on misbehaving customers, your tech dipankar, keeps predicting that you have open your handset out side whereas we havenot availed any service outside company, seems wheter he is in capable of repair or agnorant towards customers, how a company like jio will survive without attending the grievences of customers.

One of your annoyed customer

I tried recharging my reliance jio account with a 1.5gb/day daya plan for 84 days eventually costing rs 349 after using a jio voucher i paid through upi to the following account - reliancejioinfocomm. [protected]@hdfcbank. But in spite of paying, as well as utilizing a jio voucher, i didn't get a message from from jio stating that my data plan was activated.

I request that either the above mentioned data plan be active for my jio account, or that the same ammount will be credited to my bank account with google pay upi in order to conduct the same transaction again please do this fast.

Hi
It's been long i am complaining to jio customer care centre about slow internet speed in my area but no solution to the persisting problem. Already raised tickets many times but no resolution. They don't even bothered to call you back asking about the resolution.

My ticket number is sr00000w2oug.

Mayank bajpai
Mobile number [protected]...

R/sir - i have made online recharge for rs. 399/- on mobile no [protected] today's morning which is wrong no. So please arrange to refund the same amount in my account. I have again recharge then 399/- on correct no [protected]. Please consider my mistake in sympathy and arrange to refund my previous recharge amount of rs. 399/- on wrong no [protected] (Not known whose no is that)
With regards
A. S. Jiwanani
Washim, maharashtra

I have 4 sims ported from several operators to jio sim because i heard a lot one year back about jo offers and network which was doing good for 6 months
But from past 6 months all my jio sim networks are worst even after complaining several times because jio has distributed sim cards like parle-g biscuits
Thats the reason jio sim network is getting worst and worst day by day i couldnt open any page on internet most of the times and plenty times calls get hung up before i cut the call
Please if many of them are placing complaints then just place a complain against jio network so that they put sone towers near mhada telephone exchange andheri west
Your service request number is sr00000w2ca8. You will receive an update by 12/03/2019 11:09.
This is an update on service request number sr00000w2ca8 for network connectivity. Regret to inform you that the location for which you had raised a concern may face intermittent issues. We have noted your concern and will be taking steps to improve coverage in that area as we expand our network in the future. At present we are unable to commit a date, we appreciate your patience. If you are not satisfied with the resolution, please call us on 198 or write to [protected]@jio.com.
Only these kind of messages i am recieving and they call n say we dont have a tower nearby but will do so asap

I have recharge on 13-mar-2019.i didn't got any messages from jio that plan is activated and also when am trying to make a call it is saying that recharge has to do and your plan got expired.But the money 399 got deducted from my account.
jio mobile number-[protected]
Request:Please activate the recharge

Sir i am a poor person... But i using your sim regularly... Many time i complaint but they said your complaint is resolved but my internet speed is 15.0 kbps can i ask why you can't understand my problem... I report too many time but your care call me they said problem solve soon and in 5 days they massage me... Your problem solved... But no problem solved they send me fake sms... Can you tell me sir... My money is black money???

I can't use any internet application

Sir if you can't resolved my problem then say to me... Then i broke your sim and buy other company sim because i haven't too much money for waste

Thanku so much sir

Sir,
When i trying to recharge for my jio plan, through my jio app. Using upi payment one link is send to our paytm account. I activated that and 349 get deducted from my account to reliancejioinfocomm. [protected]@hdfc bank.
It will happen twice. At second i have recharged successfull with another payment through same mode. I did'nt know that the deducted amount any information. Only in my paytm ref no. Is there.

I had recharged my jio number [[protected]] for the 399 rs plan
(349 with 50 rs voucher) on 12th of march 2018, well in advance before the due date. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The jio transaction id for the payment of rs.349 (399 plan - 50 voucher) is[bv0000vxfdc] and sbi net banking transaction id is[protected]igafpsqsj1. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [[protected]]
Date of recharge: 12th march 2019 in the evening
Mode of recharge: through myjio app and sbi netbanking
Amount of recharge: 349 rs (399 plan - 50 voucher)
Bank transaction id:[[protected]igafpsqsj1]

Regards
Anurag kumar modi
[[protected]]

Hi.. My date is over with out using it... I am using jio and today is last day of my plan.. Today i have 1.5data.. But without using anything it was over in 5min span.. I haven't used vedio calling, hotspot, updates or anything.. But after i left with 100mb i recharged then it was stopped consuming my data.. It was a clear scene that jio is cheating not to loose it's customers from migrating to other platforms.. Please take action against it and give my data back.. Thanks

I have purchased lg 55 inch tv from your jio store on september 2018, thy have offered me a speaker with tv, but still jbl speaker was not delivered. This is the wrost customer service of reliance. There is no response also. I going to sugest all my family and friend not to purchase any products from reliance my jio store.

My name :abilash
Mob num:[protected]
Purchased place :my jio store ooty
Store code:9115

The current offer is jiogigafiber preview offer which gives you ultra high-speed internet up to 100mbps for 90 days along with a of 1100 gb data a complimentary access. As this is a preview offer, there are no installation charges levied but there is a refundable security deposit of rs.4, 500 taken for the ont device
Hyderabad
Phone no [protected]

Please note i have recharge my jeo no [protected] for Rs399 0n 3/03/2019
from ptm and a voucher of Rs50 my amount is detucted from ptm Rs 349 and ptm payment was succesfull but Recharge not don order id [protected] and jeo order id Bv00000v64PN but not recharged please do refund as i have again recharged