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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
Complaints 6621
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Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Reliance Jio Infocomm reviews & complaints page 139

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H
Hima Premraj
from Badagara, Kerala
Dec 20, 2018
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Address: 680305

Yesterday morning 9.25 i have recharged my phone for rs488, but the plan is not activated in my phone. I have done through paytm app. So please refund or make the plan activated. It has been more than 24 hours. I am unable to call means no incoming, outgoing and internet. Please solve it as soon as possible.in paytm after charging it has shown success but in my phone it is not activated. I have messaged paytm and asked they are telling to ask jio. What will i do now? I want my money back. So please check and solve.
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    M
    Melroy Sequeira
    from Tirunelveli, Tamil Nadu
    Dec 20, 2018
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    recharge failed but amount is deducted from my bank account.

    Address: 575002

    349 amount is deducted from my bank account, as i chose to pay through upi payment method for jio recharge of mobile number [protected]. The transaction was failed and didn't recharge but the amount 349 has been deducted andd it has been received by [protected]@icici. Pleqse refund my amount

    Transaction details:
    From: melroy stebart sequeira ([protected]@oksbi)
    Issuer bank: state bank of india

    To:...
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    Chirayu Adlakha
    from Gangapur, Rajasthan
    Dec 19, 2018
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    Address: Alwar, Rajasthan, 301001
    Website: Www.consumercomplaints.in

    Jio is fooling innocent public in the name of 4g 3g network is also not coming speed is very slow i am not able to play youtube videos at 360p also what is 4g in it is is 2g if this problem would not be sorted out i am going to change my sim and convert to airtel as i have heard the network speed is higher. We are not using internet for free we are paying charges for 4g internet not for 2g internet
    Therefore i says to look after this problem
    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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      R
      rahmathK09
      Dec 19, 2018
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      Hi, this is the 4th time i am facing this issue. I started browsing at 9:30pm and at 9:35 pm i have received a message saying that my data pack is exhausted for the day.
      I only used 5.5mb in the morning and went office. do not have proper response from the customer care team.

      This is a request to people who face the same issue please make it known to everyone by sharing over here.
      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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        C
        Chahalak
        from Delhi, Delhi
        Dec 19, 2018
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        Address: Ghaziabad, Uttar Pradesh, 201001

        There is a tower installed on the roof of a house located in govindpuram, ghaziabad
        Pin code 201001. House no.456. Which is causing a great harm to birds with a great effect. Harm is also considerable for human health too according to me. I live next to this house and it also does an immense ill effect on me and my family's health. So i request for the removal of this tower as room as possible.
        +4 photos
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          modifiedsubham
          from Hailakandi, Assam
          Dec 18, 2018
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          Address: Hailakandi, Assam, 788151
          Website: jio.com

          I go to jio office for porting my aunts bsnl number to jio but the employee charge me 100 rs for porting my number as his fees but i called jio ask customer care they say no charge required for porting several time i ask the office boy is the charge is for prime membership he say no its a process charge after that i ask him what is my recharge for this number he say 197 (99+98) 99 for prime member and 98 for 1 month recharge its a first recharge pack he fraud my 100 rs i want the money back...
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            S
            Seshu.k
            from Manuguru, Telangana
            Dec 18, 2018
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            Address: Hyderabad, Andhra Pradesh, 500072
            Website: Jio network

            I given complaint regarding network issue in 1 month back. But still not resolves. But they are saying 120 to 180 days i paid money for 3 months. I faced the no. Of problems.
            I loosed moneyand my time.
            Signals was too low they are agree (Jio network) for signsls. This problem faced not mine no of persons.
            They are 4g network not provided. But money taken for 4g network.
            This issue i loosed.
            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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              A
              Amith Kanakaraj
              from Tellicherry, Kerala
              Dec 18, 2018
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              Address: Kannur, Kerala, 670107

              Dear Sir/Madam,

              Please note that your cable roll lying near Eranholi bridge, Thalassery is creating hindrance for nearby shop owners and small scale business men. Kindly look at the attached pictures with this mail for reference. The above mentioned cable roll was put over there by few of your assigned men around 4-5 months back after the whole place was dug with several pits. They even left the place without properly closing the unused pits there which caused minor two wheeler accidents over there.

              Kindly look into this matter urgently and please take necessary action to resolve it as early as possible.

              Thanks & Regards,

              For/ On Behalf of

              Shop Owners,
              Eranholi Bridge,
              Thalassey,
              Kerala
              +3 photos
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                R
                Rakesha Ramaiah
                from Bengaluru, Karnataka
                Dec 17, 2018
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                Address: 560079

                I have recharge 98rs datapack for one month after 15 days they told i used all data
                I have written mail to jio, i am sure i am not consumed all data, i am seeing my mobile daily consuming details

                Maximum 5gb i consumed in 15 days, because i have another sim also

                They told my mobile consumed for update, there is not any update... Jio cheated me
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                  R
                  Rizwan831
                  from Chennai, Tamil Nadu
                  Dec 17, 2018
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                  Address: Bangalore, Karnataka, 560043
                  Website: jio.com

                  I recently ported 2 of my numbers to jio from airtel because of network issues, however jio is cheating it’s customers with its data usage, as per my plan i get 1.5gb per day. I hardly use data and after minimal usage hardly less than 300mb i get data over for the day messages. When we contact customer service they are not able to answer or resolve the issue as per company policy, really frustrating how we consumers get cheated by reliance jio’s fake data promise.
                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                  Many time try but not solved my problem
                  Reply
                  I have recharged with 99/- to my phone. It was successful. But I am getting incoming or outgoing call. My phone.no. Is [protected]. My phone is not Jim phone. If it is not applicable . The amount may be adjusted to suitable plan. And inform to [protected]
                  Reply
                  Vishweshwer Yelisetti's reply, Nov 29, 2018
                  Sorry it may read as not getting incoming n outgoing calls
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                    S
                    Sanjay Debnath
                    from Bengaluru, Karnataka
                    Dec 16, 2018
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                    Address: Chennai, Tamil Nadu, 600100

                    Hi Team,

                    Today 1.49GB exhausted at 12:57 AM. Data Refresh time is 12:50 AM for me.

                    How is it possible to utilize 1.49GB in just 7 mins?

                    This is the second time I am facing this issue.

                    Could you please clarify if there is any problem with your system OR intentionally JIO is indulge in this kind of data fraud?

                    Thanks,
                    Sanjay
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                      A
                      Abhilash Sahare
                      from Pune, Maharashtra
                      Dec 16, 2018
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                      Address: Nagpur, Maharashtra, 440001

                      I have been complaining jio customer service since the past 5 months about the poor connectivity and the terribly low internet speed. They always come up with the answer it's because of the data traffic on your area and say they'd be installing a tower soon. But nothing further happened and my problem remains the same. The low speed hampers my daily work on the internet. The speed is never above 1 mbps and mostly much below that as you can see in the screenshot i have attached. I really want my problem to be solved otherwise i will be left with only one way, which will be to switch over to other networks. I'm hopeful my problem get's solved soon and i am not asked to wait for months.
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                        A
                        Akramul
                        from Mangaldai, Assam
                        Dec 15, 2018
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                        Website: Www.jio.com

                        Jio service is not satisfied as we paid for this.
                        Network speed is slow, call drops are happened frequently. I live in a village so we can't get a good internet connection. As per makingdigital india we all should have a good internet connection. For getting this service we pay jio. Then why we can't get internet coverage as a city or town have.
                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                          Krithika Mani
                          from Kotamangalam, Kerala
                          Dec 14, 2018
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                          I have recharged 399 plan through My jio app and applied coupon so 349 got deducted but I didn't receive any confirmation SMS and recharge is not done it seems.

                          Please verify and activate the plan.

                          Transaction done by ICICI Net banking

                          Transaction Remarks : BIL/ONL/[protected]/Jio Money/RELI
                          ANCEJIO_PIC/Recharge

                          Thanks
                          krithika M
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                            P
                            PankajSgh
                            from Rudarpur, Uttar Pradesh
                            Dec 14, 2018
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                            I have recharge my jio sim from rs 399 and validity upto 30 jan 2019. All calls free and daily 1.5 gb data daily in this plan but from today i am not able to make any call. Today i found one msg that i am missuse this plan but i am only make a call on my family or family members. When i talk to customer care they advice me to reacharge rs 149 or rs 399 plan for continue outgoing call. But in term and condition not any place this is not mention that i am not making unlimited call to our family and friends. So please help from this type of fraud promise given by company. I can't make any call on any number so please help me.
                            My jio no. Is - [protected]
                            Name - pankaj singh
                            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                            My Jio number is [protected]. I did a recharge of 399 on 29/11/2018 for which i have free 36 vouchers of rupees 50/- each. But in my recent recharge, voucher was not applied because of which i had to pay 50 rupees extra. This money is deducted unnecessary and i want my money back asap
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                              P
                              PankajSgh
                              from Rudarpur, Uttar Pradesh
                              Dec 14, 2018
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                              I have recharge my jio sim from rs 399 and validity upto 30 jan 2018. All calls free and daily 1.5 gb data daily in this plan but from today i am not able to make any call. Today i found one msg that i am missuse this plan but i am only make a call on my family or family members. When i talk to customer care they advice me to reacharge rs 149 or rs 399 plan for continue outgoing call. But in term and condition not any place this is not mention that i am not making unlimited call to our family and friends. So please help from this type of fraud promise given by company. I can't make any call on any number so please help me.
                              My jio no. Is - [protected]
                              Name - pankaj singh
                              Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                S
                                Surendra Ruia
                                from Kolkata, West Bengal
                                Dec 14, 2018
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                                Address: Kolkata, West Bengal, 700048

                                I have made a payment of rs 399/ through my debit card on[protected] but i am shocked to find that my recharge has not been activated yet. The error was just detected by me yesterday only since the sim is being used in my ipad & it runs on wifi also. To be fully sure i got my bank passbook updated to find a sum of rs 399/ has been transferred in reliance jio account on[protected] & a transaction confirmation too came from reliance jio indicating transection id as - bv00000nkvzm at 7.15 pm on[protected]. I sincerely trust my grievance will be redressed immediately.
                                Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                  Lakhpat Singh Rawat
                                  from Pithoragarh, Uttarakhand
                                  Dec 14, 2018
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                                  My application no. Rjil /181207/0016614 approved for installation of mob tower at harbhajwala district dehradun - uttarakhand. I have already deposited processing fee rs 18313/- in favour of reliance jio infocomm ltd on 3 november 2018. After submitting documents i have told to deposit rs 52500/- in favour of reliance jio infocomm ltd. Kindly advise me this is genuine party or otherwise. I am getting many calls from fraudsters. Expecting your advice. Regards from lakhpat singh rawat
                                  Reliance Jio Infocomm customer support has been notified about the posted complaint.
                                  Dec 14, 2018
                                  Updated by Lakhpat Singh Rawat                                   My application No. RJIL /181207/0016614 has been approved for installation of mob tower at Harbhajwala District Dehradun -Uttarakhand. I have already deposited processing fee Rs 18313/- in favour of Reliance Jio Infocomm Ltd on 3 November 2018. After submitting documents I have been told to deposit Rs 52500/- as Agreement fee immediately. Please advise me to go ahead or otherwise as these days I am getting calls from fraudsters. Regards from Lakhpat Singh Rawat
                                  View replies
                                  I am complaint raising. But not response. So please action for me. Jio telecom company service is very worst and poor.
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                                  I am complaint raising but not response. So please action Jio company for me.
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                                    S
                                    [email protected]
                                    from Chennai, Tamil Nadu
                                    Dec 13, 2018
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                                    Address: Chennai, Tamil Nadu, 600085

                                    Went to jio service centre at velachery for my dad jio phone and the # is [protected] issue. They said need to replace and asked us to go near by reliance digital shop. There poor responds and finally replaced new sim after providing photo and aadhar proof. But still my problem not yet solved. And called customer care they said system about to reboot not able to do anything. Is this digital world?
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                    Dear Valued Customer,  

                                    Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

                                    At Your Service,  
                                    Reliance Digital
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                                      S
                                      suchayan
                                      from Hyderabad, Telangana
                                      Dec 12, 2018
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                                      Address: Hyderabad, Andhra Pradesh, 500084

                                      Submitted a sim replacement request on saturday, 08th dec... But till now its not active... After repeated complaints also no action is being taken..

                                      Worst customer service... Hopeless service ever.

                                      Please take immediate action and provide me an update.

                                      Reference ticket numbers:

                                      A) sr00000tnq5c
                                      B) sr00000tplov

                                      Customer service executives are totally hopeless.

                                      They don't know how to speak how to communicate... So called floor supervisor's are even worst.

                                      Very bad experience
                                      Reliance Jio Infocomm customer support has been notified about the posted complaint.
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