Reliance Jio Infocomm Complaints & Reviews

I was using jio postpaid number ([protected]), for that i had paid security deposit amount initially.

In august month, i have ported out to other network operator but i did not get my security deposit amount refund back.

Inspite of taking multiple followups and escalations in reliance jio, i am not getting my amount rs. 688.15 back. I have also dropped an email to appellate authority but not getting any help from their side as well.

A service request has already been logged with jio having number sr00000sn0lf.in this service request my complete bank account details are also mentioned along with the amount (Rs. 688.15).

From the last 4 months, my amount of rs. 688.15 has been stuck at jio side. Within 3-4 days, i am following again and again by dropping en email to:
[protected]@jio.com
Grievance. [protected]@jio.com
Appellate. [protected]@jio.com

Neither i am getting any meaningful response from jio nor my security deposit amount back.

My details are:
Ported out jio number: [protected]
Email id: [protected]@gmail.com
Alternate number: [protected]

Every time, when i call customer care, they just tell to wait for some more days again and again and just doing time pass without any resolution.

I am very frustrated. Please help me in getting my security deposit amount of rs.688.15 back.

Thanks & regards,
Raveesh verma.
[protected]

I recharged my jio number for rs.150 plan.
My transaction was successful at the end
I received a confirmation from state bank of india.

Transaction id: igaexpbnn1
Transaction date and time: on 7 dec 18:21 hrs
When i logged into my jio account it shows no active plans
Jio customer care should take some neccesary action and resolve this issue as fast as possible.

I am joi customers since its start...
And i'm facing this problem for 1year...
Connection is good but internet speed is worst than 2g.
After complaining many time i didn't get any solution or improvement...
When i try to open any website it takes 15 to 20 minutes and after that it says connectivity problem or dns connection failed. Network condition is good i can call anyone but not able to use internet. For some time period like 2 am to 12 am it works fine for me but after that it sucks...
I've talked about it with customer services many times but they says it would take some time. Like 3 months or more...
But i'm facing this problem for 1 year...
Tell me what should i do...? Should i wait for solution or change network? All jio customer here are facing this problem.
I'm talking of porbandar, gujarat.
[protected] no. I'm using.
This is how you treat your customers...?

Dear sir,
As we had procured this cell phone on 18/09/2018 probably we have utilized it for only one month even after using very carefully an battery problem arised but when i went to my nearest jio phone care i claimed warranty against my cell phone but the customer of jio phone care was telling that battery and hardware is not claimed under warranty this is unfare jio customer care giving fake promises about warranty.

I have recharged for 99 and still the recharge is not done. When inquired they said i have wrongly recharged for the jio phone pack rather than smart phone pack that is rs98. To which i agreed to forgo my 1re if you can change it to 98 plan they did not agree. I am here not asking for the refund nor something for free, but this resolution is not customer satisfying. I have been calling since morning nearly 10times. All the time they disconnect saying you will get a call back. Request# mr0000jlua8m. My hard earned money. I don't know what will they even get with that 99rs but an unhappy customer.
Ph#[protected]. [protected]

My data is exhausted without usage, this happened to me immediately after my renewal and I don’t know y this is happening. I tried to contact complaint number 198 he was like I used it. Please resolve this issue and I have a proof of 0 usage also and I.e it was exhausted over night after renewal and my jio check usages gives a time around 2:45 PM. This happened to on 6/12/2018 i waited to check whether any mistake and it again happened on 7/12/2018.

Theirs no network coverage near Rajarajeshwari nagar. First and foremost the customer care service is the worst among other networks from my experience. They would suggest that the issue Wil be rectified within 60-120 days
But nothing has changed. Jio being the largest network doesn't value the customers and their money.
Being the worlds largest network and unable to provide good service is pathetic.
They don't care if you want to switch the network provider.

Hello
Sir/Ma'am
I would like to say that i have already recharged my no 399 plan Going on my no
Again Recharged the 399 once and my plan is acivate and i talk to customer care he told me don't worry your validity consider to first plan laps then second plan after add your no but not happen in my no.
my first plan 399 validity expire 29 jan 2019 and second plan activate then my validity show 27 feb 2019.Please increase my validity.

I went to China on 25th Early morning. After discussing many times with the Jio call centre executives, I took an international plan of Rs.1101 and paid thru Jio App on 23rd. The executive confirmed me that once I arrive in China (Changsha) the roaming will be active and I can avail Rs.1211 usage. After reaching China, as advised I tried to connect the local network as advised, but till 29th I returned I could not use the Jio number, resulted in a panic situation for four das without an communication.
I tried to contact Jio International complaint number +91 [protected] and wasted so much of money. This number gets disconnected once you select the language option. My wife and my friend kept on calling the customer care during these four days, but nothing happened. This pathetic way of cheating customers must stop. I need refund & compensation for the same and an assurance that in future no one gets this treatment from Jio. My Jio Mobile number is [protected] and in Delhi

So many times i register my complent about the network issue and internet problem, but the # jio customer care reply me it will take resolve the issue around 30 days. Recharge amount came from my # swet not from the jio # cum. What kind of service they give to customer every time i call to custumer care poor behaviour. Give me the money back. The jio network is worst network in my life i ever see like this problem.

Dear sir
Myself satwik kumar padhi having mobile no [protected].
My main account balance in this jio no is 500/- but i m unable to recharge any plan in my jioapp.
Recently talk with jio customer care representative and they told me how to recharge through my jio app but after choosing a plan 498/- (Prime +399) and proceed next my account balance not display for next, only upi, paytm, phonepe, credit /debit card option available...
Kindly solve this problems...

I recharged my number [[protected]] for rs. 251 for 51 days through my debit card which turned out to be only the data package with no voice call facility. My phone is a basic model phone with no facility of internet and thus i will not be able to utilise the data at all. I would request either to refund the amount or transfer the same towards the voice call recharge at the earliest
Thanks & regards

Hi
I use jio last two years then me and my family members convert to jio but last six months very poor internet connectivity
No any online video audio playa much buffering i feel this network i return my childhood like 2010 & i use any 2g network opereater i live in new delhi
Okhla industrial area phase[protected]
Please solve this problem otherwise i do not use my childhood 2g network opereater thanks

Recharge done with RS 399/- but connection not made. Trying to contact the customer service proved futile. Careless administration that turns a deaf ear to the complaints of the customers. Hence I request the TRAI not to give any monopoly status to this service provider, as this will lead to misbehaving by this service provider.

The service plan (Rs.399) of Reliancce Jio in my mobile number expired on 28.11.18.On 29.11.18 I recharged with Rs. 399/- through online.The SMS from Jio also received to the effect that the Recharge was successful-the screen shot is enclosed as evidence.Buit till now, the amount has not been credited to my account and the connection not yet made.

Hello sir,

This is to bring in your kind notice that my family and me are your jio prime customers.

All this time, i have been recharging under prime customers plan,

But by mistake, i have also recharged under your other plans, which is not valid on our phone. Today, i spoke to your customer complaints and they plainly said that all the money which i recharged were unused,, and now i request you to please convert those into my plan / reimburse the amount. The details are as follows -

Date - 29/11/18

Phone number - [protected]
Bkk[protected] — 102 rs
Bkk[protected] — 102 rs
Bkk[protected] — 102 rs

Phone number - [protected]
Bkk[protected] — 102 rs
Bkk[protected] — 102 rs

Phone number - [protected]
Br0001xs55jr — 49 rs
Bkk[protected] — 102 rs
Bkk[protected] — 102 rs

Luckily, all these payment have been done by single credit card ending with 3295. So, it can be easier to trace the payments.

Please do the needful, asap.

Thanks!

N. P. Saibaba
[protected]

I couldn't get get otp during filling up form mean while i can get otp from that website with using different mobile number. This problem is not occurred for one particular website and only on me. Me and my many friends suffering from this problem. Because of that we have to buy another sim card. And thing is that this sim card are able to receive otp so why we can't receive otp on my jio sim card. Please let me know. Try to help me as soon as possible. From a jio sim card user to jio infocomm. Please troubleshoot. I am kindly waiting for your reply.😀😀😀

I had raised a porting request to Jio. When i went to Thillainagar branch of Jio at Trichy, I was asked to show the porting code which I did. Then i was asked to show the Aadhaar original. When i showed the copy of Aadhaar, the Jio employee was citing lame excuses saying the bar code will not get scanned and demanded original Aadhaar. I told I have original Voterid when CH can be used for their verification. The Jio employee halfheartedly...

I have made payment of rs 399 against recharge of my jio number [protected] on[protected]:15. I got my money debited but didn't get my plan recharged. I didn't get any confirmation message from jio about my recharge. It's been 2 days and i'm unable to call and net speed has been reduced. Do resolve it asap

Details:
Number : [protected]
Recharge plan : 399
Time: 26th nov 2018 around 15:15
Transaction number : pt[protected] through sbi debit card

I am using prepaid mobile service from reliance jio with no [protected] with one year validity plan upto 4th nov 2019. All the telecom operators with eception of jio of reliance are providing isd service on preactivated format however jio is deliberately hide this information from their tariff plans and advising customers to recharge separate isd plan with just 28 days validity with plan priced at rs 501. This is cruel how trai permitted such discriminatory plan? Pl advice reliance jio to make it part of existing plan just like all other telecom operators or alternatively provide longer duration validity along with main plan. That is the issue. If no corrective action is taken up with mental govt through competition commission and other public interest litigation channels.