Reliance Jio Infocomm Complaints & Reviews

I have recharged 99 plan which is available in the plan list on jio app. But after recharge the plan is not working on my mi note 3. I have done recharge from same phone as per availability. After realizing calls and internet is not working i called customer care and check the same but customer care person explain that this is a jio phone plan and will not work for other phone. So i have ask him to refund money or provide coupon of my money so i can use it for other recharge plan but no luck, they are not willing to refund simply apologies. Definetly this is a fraud as it allows any one to recharge 99 plan but not working for all. I request complaint team to ask jio to stop showing this option for all and refund my money.

I recharged my Jio sim for Rs. 399/- (Rs. 449 recharge - Rs. 50 discount voucher) on 23th November, 2018 at around 22:18.

I chose the UPI method for payment and it asked for Rs. 399/- to be approved to pay [protected]@icici.

I approved the transaction and the amount was debited from my account. The UPI ref no for that transaction is[protected].

But, the recharge was not done even till now So please look into it and kindly initiate a refund for that amount.
I discussed with icici bank via chat as per icici the amount is being transferred to beneficiary account
Chat details---

Mr. Verma, We wish to inform you that your transaction of Rs. 399 is successfully credited to the beneficiary account vide RRN no[protected]
Mr. Verma, we have confirmation from the beneficiary bank and request you to check with the beneficiary with the RRN :[protected]

my jio number -- [protected]

Dear sir,
Mobile no: [protected]

I have opted for porting of my above mentioned mobile number from airtel to jio prepaid., on
I have visited your jio store at thakur complex, kandivali east, mumbai address being:
Shop no. 2/3/11, building no. A/1, saraf chaudhary nagar, thakur complex, kandivali east, mumbai 400101, maharashtra on 1st december 2018. They gave me a new jio sim and advised me that it will be done within 7 days.
I also received confirmation message in my mobile on 1st dec. That port in order number is n0000070xwka.

On 6th dec i received a message that “my request is cleared by current operator and jio sim will be activated on 6th dec 2018.” on the same day my airtel sim was deactivated but my jio is not activated till date.
When i visited your store on 8th december they tried but could not activate the sim while my phone was not showing any network signal. Lastly they asked me to bring my photo and copy of aadhar card. I had to sign a new form, where after they gave me another sim and told me that it will be activated on 10th december. Since i could not find any network signal till 6.00 pm i again visited the store they told me that will activate by midnight.

But i am sorry to note the poor service being given by jio and i am unable to use my phone even can’t get otp because my phone is registered with bank. I wonder and repaint for opting porting from airtel to jio, though i have 3 other connections of jio in my family.
[protected], [protected] & 83569738 beside this [protected] which i ported recently. I am thing to port all connections to airtel.

Hope some urgent action will be taken so that i can use my phone which is useless since 6th december 2018.

Thanking you,

I have been communicating with jio customer care since november the 23rd for international roaming pack

I requested international roaming to be activated by paying rs 5751 on 23rd november. And i clearly mentioned them that i will be travelling alone so need hassle free services.

I left india on 24th november and i was informed that as soon as i land i have to make a call or send msg to activate the pack. But there was no service”.
Every time i have to connect to free wifi and it was such a hassle for my family to get in touch with me and at that time i tried to chat with customer care through the app using wifi and was told my service is still not activated.

There executive connected to me on whatsapp who responded to me earlier and so many times i told him to help and solve the problem since i was travelling to four countries. But he also stopped reverting.

I also raised complain on 25th november but no proper solution was provided to me. I paid for the international roaming and it never worked, i would like to request a refund for the service, that didn’t work.
After coming back to india i called to jio customer care but they did not even took my complaint and also refused to refund!
You see my account it clearly shows that the amount paid for international roaming was not utilised as i had no service. I have made several calls & chatted with the service reps and no one is able to figure out how to help me.

I sincerely hope that you will be able to help me and refund my international roaming charge as it was not activated.

Sent over several emails to jio along with the screenshot with their executive and now they say they will not refund me my money despite ir pack not working.
I sincerely request you to help me with my refund as all jio is not responding and it’s such a hassle to coordinate with them from 20days!

Sonu saxena a/c no [protected] ifsc code punb0402100 paid amount this a/c rs 112500 fraud ms. Anjali sharma mobile no[protected] detail file reljiotwr 9682 email id - [protected]@gmail.com, kapil sharma a/c no [protected] ifsc code vijb0006091 inke droubra mujese tower lagwane total amount114750 liya gaya lekin tower nahi lagya gaya pls reterun my amount a/c no [protected]

Hi,

This is complaint from hanumaan tekadi, vevoor, palghar east 401404.

Jio is going to install new mobile tower in our area which is very near to the our home.
There is lots of free land to install tower from resdentila area.
As the current location is very near to the houses 3 meter.
So request you to take re survey and choose appropriate location to the new tower from safe distance from dresidential area.

Thanks

I was using jio postpaid number ([protected]), for that i had paid security deposit amount initially.

In august month, i have ported out to other network operator but i did not get my security deposit amount refund back.

Inspite of taking multiple followups and escalations in reliance jio, i am not getting my amount rs. 688.15 back. I have also dropped an email to appellate authority but not getting any help from their side as well.

A service request has already been logged with jio having number sr00000sn0lf.in this service request my complete bank account details are also mentioned along with the amount (Rs. 688.15).

From the last 4 months, my amount of rs. 688.15 has been stuck at jio side. Within 3-4 days, i am following again and again by dropping en email to:
[protected]@jio.com
Grievance. [protected]@jio.com
Appellate. [protected]@jio.com

Neither i am getting any meaningful response from jio nor my security deposit amount back.

My details are:
Ported out jio number: [protected]
Email id: [protected]@gmail.com
Alternate number: [protected]

Every time, when i call customer care, they just tell to wait for some more days again and again and just doing time pass without any resolution.

I am very frustrated. Please help me in getting my security deposit amount of rs.688.15 back.

Thanks & regards,
Raveesh verma.
[protected]

I recharged my jio number for rs.150 plan.
My transaction was successful at the end
I received a confirmation from state bank of india.

Transaction id: igaexpbnn1
Transaction date and time: on 7 dec 18:21 hrs
When i logged into my jio account it shows no active plans
Jio customer care should take some neccesary action and resolve this issue as fast as possible.

I am joi customers since its start...
And i'm facing this problem for 1year...
Connection is good but internet speed is worst than 2g.
After complaining many time i didn't get any solution or improvement...
When i try to open any website it takes 15 to 20 minutes and after that it says connectivity problem or dns connection failed. Network condition is good i can call anyone but not able to use internet. For some time period like 2 am to 12 am it works fine for me but after that it sucks...
I've talked about it with customer services many times but they says it would take some time. Like 3 months or more...
But i'm facing this problem for 1 year...
Tell me what should i do...? Should i wait for solution or change network? All jio customer here are facing this problem.
I'm talking of porbandar, gujarat.
[protected] no. I'm using.
This is how you treat your customers...?

Dear sir,
As we had procured this cell phone on 18/09/2018 probably we have utilized it for only one month even after using very carefully an battery problem arised but when i went to my nearest jio phone care i claimed warranty against my cell phone but the customer of jio phone care was telling that battery and hardware is not claimed under warranty this is unfare jio customer care giving fake promises about warranty.

I have recharged for 99 and still the recharge is not done. When inquired they said i have wrongly recharged for the jio phone pack rather than smart phone pack that is rs98. To which i agreed to forgo my 1re if you can change it to 98 plan they did not agree. I am here not asking for the refund nor something for free, but this resolution is not customer satisfying. I have been calling since morning nearly 10times. All the time they disconnect saying you will get a call back. Request# mr0000jlua8m. My hard earned money. I don't know what will they even get with that 99rs but an unhappy customer.
Ph#[protected]. [protected]

My data is exhausted without usage, this happened to me immediately after my renewal and I don’t know y this is happening. I tried to contact complaint number 198 he was like I used it. Please resolve this issue and I have a proof of 0 usage also and I.e it was exhausted over night after renewal and my jio check usages gives a time around 2:45 PM. This happened to on 6/12/2018 i waited to check whether any mistake and it again happened on 7/12/2018.

Theirs no network coverage near Rajarajeshwari nagar. First and foremost the customer care service is the worst among other networks from my experience. They would suggest that the issue Wil be rectified within 60-120 days
But nothing has changed. Jio being the largest network doesn't value the customers and their money.
Being the worlds largest network and unable to provide good service is pathetic.
They don't care if you want to switch the network provider.

Hello
Sir/Ma'am
I would like to say that i have already recharged my no 399 plan Going on my no
Again Recharged the 399 once and my plan is acivate and i talk to customer care he told me don't worry your validity consider to first plan laps then second plan after add your no but not happen in my no.
my first plan 399 validity expire 29 jan 2019 and second plan activate then my validity show 27 feb 2019.Please increase my validity.

I went to China on 25th Early morning. After discussing many times with the Jio call centre executives, I took an international plan of Rs.1101 and paid thru Jio App on 23rd. The executive confirmed me that once I arrive in China (Changsha) the roaming will be active and I can avail Rs.1211 usage. After reaching China, as advised I tried to connect the local network as advised, but till 29th I returned I could not use the Jio number, resulted in a panic situation for four das without an communication.
I tried to contact Jio International complaint number +91 [protected] and wasted so much of money. This number gets disconnected once you select the language option. My wife and my friend kept on calling the customer care during these four days, but nothing happened. This pathetic way of cheating customers must stop. I need refund & compensation for the same and an assurance that in future no one gets this treatment from Jio. My Jio Mobile number is [protected] and in Delhi

So many times i register my complent about the network issue and internet problem, but the # jio customer care reply me it will take resolve the issue around 30 days. Recharge amount came from my # swet not from the jio # cum. What kind of service they give to customer every time i call to custumer care poor behaviour. Give me the money back. The jio network is worst network in my life i ever see like this problem.

Dear sir
Myself satwik kumar padhi having mobile no [protected].
My main account balance in this jio no is 500/- but i m unable to recharge any plan in my jioapp.
Recently talk with jio customer care representative and they told me how to recharge through my jio app but after choosing a plan 498/- (Prime +399) and proceed next my account balance not display for next, only upi, paytm, phonepe, credit /debit card option available...
Kindly solve this problems...

I recharged my number [[protected]] for rs. 251 for 51 days through my debit card which turned out to be only the data package with no voice call facility. My phone is a basic model phone with no facility of internet and thus i will not be able to utilise the data at all. I would request either to refund the amount or transfer the same towards the voice call recharge at the earliest
Thanks & regards

Hi
I use jio last two years then me and my family members convert to jio but last six months very poor internet connectivity
No any online video audio playa much buffering i feel this network i return my childhood like 2010 & i use any 2g network opereater i live in new delhi
Okhla industrial area phase[protected]
Please solve this problem otherwise i do not use my childhood 2g network opereater thanks

Recharge done with RS 399/- but connection not made. Trying to contact the customer service proved futile. Careless administration that turns a deaf ear to the complaints of the customers. Hence I request the TRAI not to give any monopoly status to this service provider, as this will lead to misbehaving by this service provider.