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Reliance Jio Infocomm Complaints & Reviews

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Updated: Apr 20, 2026

Complaints 6654

Resolved

371

Unresolved

6283

Bad 😕 It seems that Reliance Jio Infocomm has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Reliance Jio Infocomm reviews & complaints page 156

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Address: Varanasi, Uttar Pradesh, 221010

I was purchased hungama offer of mobile at 27/07/2018. But your mobile is not functioning in proper way and a lot of problems create of your mobile. So please replace of my mobile. Product name â€” hungama offer mobile of rs 501 and my contact no is â€” [protected]. And shop address is - reliance digital; opposite kyber complex; rathyatra crossing;varanasi. U. P.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jul 30, 2018

Updated by Mohammad.Mahmood current time no response by your representative

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B

Bibhasdhara

from Erode, Tamil Nadu

Jul 31, 2018

Today morning I got call from this number 7.45and that boy told I am asking for pin no. It is fake call and he gave lot slang language.
Pls check as asap [protected]

S

Shailendra Singh Tanwar

from Udaipur, Rajasthan

Aug 1, 2018

Slow internet speed at my location.
I done many complains of this issue but not solved it. I complane this issue in march 2018 first time. Costumer executive said this problem is solved in 60 days. But not solved. I did again complaint on may 2018.

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Address: Alappuzha, Kerala, 689121

I am using jio for almost a Year.Since i have recharged my jiofi for the 399rs plan, which Had speed of 2-3mbps,
But after Two weeks the apeed reduced to just 10kbps, Which is very low
I have full network coverage
My plan is not over
Yet i am experiencing such A bad Service
I have tried contacting customer care but nothing, Not even a change

I am getting 1.5GB per day with just 10 kbps Not as per my plan

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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S

saurav dixit

from Gangapur, Rajasthan

Jul 31, 2018

Dear sir, i recharged my number [protected] from 99 plan.
But its not available on this phones. Itd happened by mistake.
So please refund my money

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Address: 636454

We cannot use data due to poor network signal
In my area around 500 families we use more than 150 jio sim cards in my area

We already complaint your customer care in 198

Till now no response from your side

We can not use our internet packs because of poor signal, there is a loss of money
Please try to solve the signal issues within 2 weeks

If you not solve the issues in 2 weeks in my area we totaly all persons will completely changed to idea network

Solve the issues within a week
Thanks

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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H

Himanshu@15

from Ajmer, Rajasthan

Jul 31, 2018

Wrong recharge done of Rs 153/- by me in jio no. {[protected]} but I want recharge in jio phone {[protected]}. Both are my numbers I want to transfer this amount in my jio phone no.[protected]. If it is not possible please refund my payment.

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This is sushil jain. I by mistake have done a recharge which is valid only for jio phone users but i don't have any jio phone with me. The plan itself costed me rs. 99. If jio help me i shall be highly thankful and to be true i am a regular jio coustomer and will like to continue with it in the future. Can you please refund my money and add it to my patym account [protected] is my number. I shall be highly obliged. Thanx

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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S

supddashing

from Muzaffarpur, Bihar

Jul 31, 2018

I didn't get my recharge on my jio no. After paying from upi. I want my money back or recharge.

P

Pravardhan Jogi

from Hyderabad, Telangana

Jul 31, 2018

5-10 kbps speed is it called 4g?And do I need to complain everyday, I am not that useless. Why don't they treat their customers well why don't we get the things what we are paying. How many times i complaint your customer care. But no one can resolve.. Worst services ever i had seen.Worst network for rural areas. Bye Jio. Ported 2 another network.

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Address: 110084

Dear Jio team,

I have bought a new Jio post paid sim (no-[protected]) and a new JIOFI router M2S on[protected] for high speed wifi facility at home, but surprisingly where Reliance JIO promised the JIOFI download speed upto 150 mbps; I am getting the speed only 400-500 kbps at my home, which is looks like generation-2 speed and not generation 4 speed. we are facing the issue with all sites and webpages.

I request you to please do thee needful for increasing the volume of data speed for better internet experience.
waiting for a positive response.

Thanks
Rohit Jain

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Address: 400063

Hello sir,
On friday morning i went to jio store located at goregaon east (Virwani industrial estaes) for sim purchase. I got the sim and paid rs 250 (147 for 1 month pack + 99 for jio prime). But till today the sim has not been activated and when i have visited the store they sy that the sim is activated but the one which they gave me is having some problem. They have not changed the sim yet and i have to suffer for past 4 days. Also now those guys are saying that the sim is activated with somebody else name, which cant be true as i have given my addhar and finger scan for sim activation.in 147 pack i got 28 days validity out of which 4 days have been wasted due negligence and untrained behavior of jio staffs. Please do something sir for my compensation or i have to report to consumer court against the charge of jio care and its services for data exchange as my aadhar number is mislinkde with other customer.

Below is the detail of sim i purchased and name of activation person i. E i myself

Sim number [protected]
Name md arman khan

Waiting for a quick response.

Regards
Md arman khan

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Address: Pathanamthitta, Kerala, 689501

I have been using jio for more than one year. At first the signal reception was okay. But now for more than 4 months there are no signals. I am unable to receive calls or use the internet. Cannot even make bank transactions as don't get otp because of no signals. Please do the necessary steps to ensure maximum network coverage.

Thank you

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Address: Visakhapatnam, Andhra Pradesh, 530048

Sir,
I have mistakenly done recharge of 399rs on my jio number instead of other jio number through "my jio" app. I want to cancel that recharge (Wrong) on my jio number. Please cancel this recharge...
Can u refund me?
Or
Can i transfer that recharge to other number?
That new plan is not activated on my number. Please help me.
Thanking you,
M v n k sai ram.

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Address: Jabalpur, Madhya Pradesh, 482002

The internet speed provided by my telecommunication service provider jio was promised to me was of 4g but now i am barely getting 17kbps which is far below the promised. Attempts made to contact the jio customer care also faiped due to their own internet speed.
Aditya Singhai
[protected]@gmail.com
[protected]

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I have recharged for rs 150/- through inb from my a/c number - [protected]. Ifsc code - sbin0001699 of sbi sambalpur adb to mobile number [protected] erroneously instead of rs 149. My a/c has been debited for rs 150/- but could not be recharged. Kindly return rs 150/- to my above a/c number. I am a pension holder. I am in urgent need of money. Please refund.

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Address: Coimbatore, Tamil Nadu, 641027

Hi, i was using jio more than a year. They were good in the beginning. So, i planned to switch to postpaid to get premium services (As they promised that i will get premium services). Mr. Dinesh, a rep from reliance jio accepted my request and came directly to migrate my number to postpaid. And he insisted me to pay 250 (Security deposit) + 99 jio prime subscription (I already had a prime subscription in prepaid!) still i paid him rs.349 via paytm. I got a confirmation message that, the amount of rs.349 has been paid successfully. But he said the funds not reached, so asked me to pay once again. Also told me that, if the previous transaction fund reached jio, it will be credited back to my account. So, i paid second time. (I have attached the screenshot below). The transaction between both was exactly 3 minutes difference. And then the representative went off. It's been more than one month, still i didn't receive any refund from jio. I called that rep several times but no response from him. So, i called jio customer care and lodged complaint. They said me that they receive only 349 that is showing in their records not the second time paid 349 rupees. So, i sent them my till date paytm statement. Still they told me that the funds has not reached them and they request me to contact paytm customer care. So, i contacted paytm. They said since the fund has left my account and the transaction was successfully happened there is no chance of refund will happen unless the merchant pays me back. I have the transaction id's also. I told this to jio, but they are not accepting and refused to pay me back my money. So i would like to lodge a complaint here and request other people also not to take jio services as their service is unprofessional and the response they gave to me was irritating and not ready to listen what i am saying. They keep on saying that there will be a problem with paytm only. Even after giving all proofs. And the network is very poor. I also want to contact consumer court to take severe action.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201304

I have recently ported to jio but i don't get signals at my location.
I complained but they did not resolve the issue. They are just saying this will take time as we don't have coverage in that area.
I am unable to receive calls or use the internet. Cannot even make bank transactions as don't get otp because of no signals.
I want to port to another operator but in have not completed 90days in the current network.
What can i do i am not getting network i cannot change my number as it is there in all my bank accounts. I cannot port because they won't let me port.
Either they should provide network or let me port.

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Address: Jaipur, Rajasthan, 302039

Dear sirs,
I have recharged my phone no. [protected] on 5th July 2018 with INR 399 plan and paid INR 349 thru credit card, with Transaction ID: BV00000CHACB thrugh Jio App, But I am sorry to say my services has been deactivated since then. And Rs. 349 has been deducted from credit card. I got message about transaction id and recharge from JIO, but services has been deactivated.
I went to local customer care at Times Square, Vidyadhar Nagar but denied that they can't help in this matter.
Can some one help me in this matter. Because even after paying the money I am not getting the services. I learned a lesson that never recharge with JIO APP.

Regards,

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Address: Hyderabad, Andhra Pradesh, 500017

I have purchased samsung j6 mobile from sangeetha habsiguda show room 25 days back, i have been calling customer care for my cash back, i called almost 10 times, you can verify in your systems, every time they say my supervisor will solve the issue, but that supervisor is not available anytime. I dont know what is the problem with this, please respond

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This in reference to the complaint raised sr00000kdkje with jio customer care with topic of network coverage. As per the sms received, the issue was to sorted by 2nd july, 2018. However, to which i again received the sms on 25/6/2018 stating that it would still take 90 days to get the issue resolved.

Also, i requested the call back from the tech team but the same also did not happen. Moreover, i am facing lot of issues regrading the network in my place.

I am not able to utilize the services at all, then what is the point of being the jio customer. All my recharges have been a total waste.

Nobody could contact me in the case of an emergency as i do not receive proper services from your side.

Moreover, the complaints are closed without any proper intimation or resolution regrading the same.

I had put complain in public greviance portal also but to which i never review a satisfactory resolution. Jio has been just changing date of my problem solving. My first complain was filed on 20th april n since then i have received only one reply"90 days more".

So now finally i have put up complain in trai as they are faking in social media about their services, all the customer are facing issue. Though it is not mentioned anywhere that money cannot be refund they are not refunding recharge money also. Please now trai has become my last hope.
Thank you

Regards
A customer

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Address: Ranga Reddy, Andhra Pradesh, 500084

I recently ported my number [protected] to jio and facing call drop at my home and office, on raising complain, jio customers care closed saying itâ€™s as per instructions from government authority and not providing details, on asking for refund they say itâ€™s not in policy.

Jul 25, 2018

Updated by Deepak_Aswani Team

Completely frustrated to see complaint closed without resolution

Details below

Complain details

Chat copy -
[(null)]: You are now chatting with Jayadev
[(null)]: Hi!
[(null)]: Good evening!
[(null)]: How may I help you?
[[protected]]: Can you reopen my complaint
[[protected]]: I specifically told this shud not be closed
[(null)]: Sir, as you can see that,
[(null)]: Voice calling services at your location have been restricted, till further notice, as per instructions from Government Authorities.
[[protected]]: Which authority and can you give in writing
[[protected]]: And give my money back
[(null)]: Sir, we do not have the refund policy.
[[protected]]: Then keep issue open unless you give me in writing
[[protected]]: And I take you to trai court
[(null)]: Sir, the order was given by the government authorities.
[[protected]]: Give me proif
[[protected]]: Proof
[[protected]]: And you can not take my money and provide me no service on name of government
[(null)]: Sir,
[[protected]]: And say no refund policy
[(null)]: Give me a minute.
[[protected]]: How other providers giving service ?
[[protected]]: I was happy with Airtel
[(null)]: Sir,
[[protected]]: Give me your appellate authority details and email
[(null)]: I totally understand your disappointment!
[[protected]]: I will take you guys to court
[[protected]]: No u don’t
[[protected]]: I[censored] give me my money back
[(null)]: Sir, give me a minute.
[(null)]: Sir, our appellate PAN india number is[protected].
[(null)]: You can contact for further details.
[[protected]]: And email
[[protected]]: Something like appellate.[protected]@jio.com?
[(null)]: [protected]@jio.com
[[protected]]: That’s not appellate
[(null)]: Sir, this is the email id.
[[protected]]: Give me appellate
[(null)]: Sir, this is the email id we have.
[[protected]]: Nop
[(null)]: Even you can contact through the number.
[[protected]]: Give me appellate head name and email
[(null)]: Sir, you can share your concern on the given number only, we do not have the specific email for that.
[(null)]: Is there anything else I may help you with?
[[protected]]: Pls send me copy of this chat
[(null)]: Sir, you can take it form the JioChat application, you can save the interactions.
[(null)]: Is there anything else I may help you with?
[(null)]: It seems that we have lost connection. We really want to help you. Please contact us as per your convenience.
Self-start with our 'How to videos'. It's Simple! Go to MyJio App > Menu section > Jio Care > How to Videos.
Thank you for contacting Jio!
[(null)]: Jayadev has left the chat

Sent from my iPhone

Sent from my iPhone

On 23-Jul-2018, at 9:55 PM, [protected]@Jio.com wrote:

Dear Customer,

Your service request number is SR00000NPGQ2. You will receive an update by 25/07/2018 21:55.

To check the status of your service request using MyJio App, click https://www.jio.com/track_sr_status

Thank you,
Team Jio

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Address: 400010

My jio mobile # that was functioning well with calls and sms's that were functioning equally well. At around 3 pm on 23rd july, i was not able to receive or send any sms's neither could i make or receive any calls. When i called the customer service person (Ms pavithra) at 6pm about the issue, she advised me to swap the sim's as my phone had 2 sims... Airtel and jio. She also told me the phone would function after swapping.

Having swapped the sim's, the phone was in a dead condition with no network, cant send / receive sms's or make / receive calls. I called back again at 7 pm and was told by the customer service person that the issue would take 48 hrs to get it sorted.

Yesterday (24th july) again i called the customer service and the lady on the phone committed to calling me back within 2 hours... Unfortunately and to the unexpected unprofessionalism, no one called.
Today at 5:30 pm since the 48 hrs had completed, i called up to check with the customer service and shocked to hear the careless, callous and unprofessional attitude no one had an answer to what's the solution.

If it takes 48 hours and more to get an issue sorted, why should i have a jio connection when the airtel connection that i have does not give me these hiccups and neither do i get to hear false commitments.

I need someone from jio to look into this matter and see how this can be resolved... Today!!! That is if the company believes in customer service as the forefront of customer satisfaction.

Awaiting
Noel fernandez

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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N

Noohil Bharatiya

from Jaipur, Rajasthan

Jul 26, 2018

+1

I have recently taken a new Jio connection and since then any sort of OTP has stopped coming on my phone.

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Address: Rajkot, Gujarat, 360003

I port my vodafone sim card in jio sim card and i request porting request and my number is [protected] i have get message through jio yoir sim activeted in 24th july 2018 but my sim is not activated in this day so i can try to call in jio"s customer but jio"s coustomer care is not connected with me and any person i can try different times and different numbers but can't reach with jio's customer care so please help me in my sim card porting process complete earlier and connect with his coustomer care

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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D

Deepak_Aswani

from Hyderabad, Telangana

Jul 26, 2018

I ported to jio from Airtel and finding call drop issue at my home and work place, on raising complaint they closed its due to government instruction and when asking for refund they say itâ€™s not per policy.

Please see details attached

Deepak_Aswani's reply, Jul 25, 2018

Team

Completely frustrated to see complaint closed without resolution

Details below

Complain details

Chat copy -
[(null)]: You are now chatting with Jayadev
[(null)]: Hi!
[(null)]: Good evening!
[(null)]: How may I help you?
[+919989499301]: Can you reopen my complaint
[+919989499301]: I specifically told this shud not be closed
[(null)]: Sir, as you can see that,
[(null)]: Voice calling services at your location have been restricted, till further notice, as per instructions from Government Authorities.
[+919989499301]: Which authority and can you give in writing
[+919989499301]: And give my money back
[(null)]: Sir, we do not have the refund policy.
[+919989499301]: Then keep issue open unless you give me in writing
[+919989499301]: And I take you to trai court
[(null)]: Sir, the order was given by the government authorities.
[+919989499301]: Give me proif
[+919989499301]: Proof
[+919989499301]: And you can not take my money and provide me no service on name of government
[(null)]: Sir,
[+919989499301]: And say no refund policy
[(null)]: Give me a minute.
[+919989499301]: How other providers giving service ?
[+919989499301]: I was happy with Airtel
[(null)]: Sir,
[+919989499301]: Give me your appellate authority details and email
[(null)]: I totally understand your disappointment!
[+919989499301]: I will take you guys to court
[+919989499301]: No u don’t
[+919989499301]: If u give me my money back
[(null)]: Sir, give me a minute.
[(null)]: Sir, our appellate PAN india number is 1800-889-3999.
[(null)]: You can contact for further details.
[+919989499301]: And email
[+919989499301]: Something like [email protected]?
[(null)]: [email protected]
[+919989499301]: That’s not appellate
[(null)]: Sir, this is the email id.
[+919989499301]: Give me appellate
[(null)]: Sir, this is the email id we have.
[+919989499301]: Nop
[(null)]: Even you can contact through the number.
[+919989499301]: Give me appellate head name and email
[(null)]: Sir, you can share your concern on the given number only, we do not have the specific email for that.
[(null)]: Is there anything else I may help you with?
[+919989499301]: Pls send me copy of this chat
[(null)]: Sir, you can take it form the JioChat application, you can save the interactions.
[(null)]: Is there anything else I may help you with?
[(null)]: It seems that we have lost connection. We really want to help you. Please contact us as per your convenience.
Self-start with our 'How to videos'. It's Simple! Go to MyJio App > Menu section > Jio Care > How to Videos.
Thank you for contacting Jio!
[(null)]: Jayadev has left the chat

Sent from my iPhone

Sent from my iPhone

On 23-Jul-2018, at 9:55 PM, [email protected] wrote:

Dear Customer,

Your service request number is SR00000NPGQ2. You will receive an update by 25/07/2018 21:55.

To check the status of your service request using MyJio App, click https://www.jio.com/track_sr_status

Thank you,
Team Jio

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Address: Burdwan, West Bengal, 713301

I recharged our jio no-[protected] on 15/05/2018 for rs.399/- of 84 days validity till 08/08/2018 but company has stopped net facility on 22/07/2018 which is 15 days before. I informed to the company along with recharge mail. They are not acknowledging the facts. They are telling slow speed/low speed etc. I waited 23/07/2018 full day but no network have been received and on the same day at 7.30 pm i recharged again rs.399/- for another 84 days. Now network is running smoothly. It is their regular practice. Why should i harassed for the the same when i recharge to get high speed facility. Please prove me 15days as extended validity which they have cut down.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jul 28, 2018

Updated by Nrisingha Mukherjee NO COMPLAIN HAS BEEN RESOLVED BY JIO INFOCOM TO TILL DATE.THEY DO NOT ACKNOWLEDGE MY COMPLAIN.THEY ARE KILLING TIME BY SENDING MAIL.PLEASE ADVICE THEM TO PROVIDE 15 DAYS NET FACILITY WHICH THEY HAVE CUT DOWN AS ILLEGAL.THEY CAN'T DO IT.I HEARD MANY CUSTOMER THAT IT IS THEIR REGULAR PRACTICE. AYAN MUKHOPADHYAY

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Address: 403506

Jio is providing data plan bundled with free calling once the plan expires no outgoing phone calls allowed unless you recharge with minimum 98 rs. Plan. Now if i do not want to recharge with the plan my sim may be deactivated. Like other service provider i can not top up with say 20 rupees to keep my sim card in use to make calls. 'i request you to guide jio to make such type of options on' otherwise it is some sort of blackmailing people have to face.

Reliance Jio Infocomm customer support has been notified about the posted complaint.

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