Reliance Jio Infocomm Complaints & Reviews

Dear sir i am 1 year reguler user but 1 year no network service provid in Jio company in my areas . I am regular complaint in Jio consumer care but no response pleas problem solve
My area --
VILLAGE +POST- SITALKUCHI. DISTRICT- GOOCH BEHAR
STATE-- WESTBENGAL
PIN 736158
Long. Lat no 26.182489
89.204350

In the month of August 2021, jio bombarded me with smses telling me that my Disney hotstar plan is going to expire soon so renew it by choosing a jio plan which offers the same. I recharged with jio Rs 2599 plan which should give me 1yr Disney hotstar plan on 14th August 2021. Unfortunately the Disney hotstar plan expired on 20th september 2021 and I raise a complaint in this regard. A complaint no SR000016R76F is given to me which now says (in jio app) that the issue is resolved. But the Disney hotstar plan is not renewed till date. I call their customer support daily and their answer is the same " to wait for 24hrs to fix it " now they started disconnecting my calls.

Hi,

Worst service ever I saw Jio fiber, their primary aim to cover all the customer but without satisfaction. My Jio fiber connection closed before 2 months ago and returned all my Set top box with Order Number CO0000D2YHJM but still they are processing the refund. I recommended you don't use JIO fiber because they not processing your money back.

Since last 3 months am getting network issue, i tried to contact with jio team but no response,

when i get calls automatically disconnecting and unable to make calls .

Even DATA network also same issue. without using data consuming.

Kindly help me to resolve issue ASP

It has been more than 5 years since Jio services were launched in India and still we are facing network issues.
Me and my brother are both from IITs and we are currently working from home and there are other people too in my town, working from home.
In this era of telecommunication we except better service from India's leading mobile network service provider.
Please look into the matter as soon as possible.

Azad Kumar Jat
[protected]

Paid Rs 1500/- on 10.07.2021 towards JIO fiber connection at Mangalore, Karnataka state. However Installation of JioFiber connection with NO0000HX6Y4U was failed due to their technical reasons and they failed to provide any equipment's and connection. Since they failed to provide the connection, they advised me to write to [protected]@jio.com for refund. Accordingly in last two months sent several e mails to said e mail ID for refund as such no response whatsoever from JIOFIBER.

They you are wasting my time and energy to get back my bonafide money, as I’m chasing them for quite some time. despite of so much of followup, nil response from jio is highly surprising. Request for the resolution at the earliest.

Details of the payment made to the jio fibre is attached.

Dear mam/sir,

I had recharged one jio number on 14-SEPTEMBER-2021 of RS1299 from MYJIO APP through recharge a friend. During first transaction it is unsuccessful then after 2 minutes i tried again then it shows again unsuccessful but the amount was deducted and they credit back my amount in my bank. After half an hour i recharged again from MY JIO app through PAYTM UPI then amount was deducted from my account again but again...

What is wrong with Jio network in kohima, Nagaland ? Company is giving good updates on this and that offers on internet and monthly talktime packs but what is the use of that when the company cant offer us a legimate calling network and internet speed ? If any Official members of the company are seeing this, please know this that the consumers(public) are ready to even pay extra money for a good calling experience and good internet speed and please know this that we are not interested in your funny Ads, or eye catching offers or which are useless if the network and internet speed is slow...The company has one job to do and that is to provide a good network for the consumers in case the company forgets what they are all about ...
Stop robbing us of our money and fix this issue !!!

They try to instal Jio and failed but forcefully took otp that they installed the Jio fiber and before day they collected money 4500/- money from me, they said they give full refund if the installation is not happen but still now they didn’t take any action, this happens sept 3rd 2021. Please help

Hi,
I am writing this to bring to your notice about wrong information being provided by your backend team and technical staff when opting for new Jio Fiber connection.
I have been requesting a Jio Fiber connection on the mentioned location since a year, but no technician has ever visited.

Once we managed to get a technician visit from other no. and the technician named Dilip Vishwakarma whose mobile no. is [protected] visited us and did the survey and the procedure.
For the process he requested for approval from builder which the builder provided only on the condition that if the Jio doesn't provide the connection the said Survey Letter's original copy should be returned to the builder. To which your technician committed.
But post that due your technical limitation the connection was not provided to your society and the technician is not returning us the survey letter.

We have been chasing him over 6 months but he is just pushing the date ahead.
I also spoke to the area supervisor and he also commited that it would be returned, but he also didnt.

We are tried convincing Jio that incase you dont return our letter the builder wont allow any other provider to provide new connection.
Request you to kindly look into this matter on priority and provide us all the original documents back.

My jio mobile no [protected]. i have purchased 3 jio plan for better net speed. but jio is not providing aforesaid services to its customer, only reason is jio dont pay attention to tier 2, 3 city customer. i have lost huge amount on stock market due to not accessing on time. every time i cliked on sell my intraday shares, it repeatedly showing no internet connection. and thats how i incurred huge loss. it aslo causes me mental torture. i thought jio is best reliabl telecom operator in india. hope jio will maintain the same repo.
i incurred 5 lakh loss due to poor net speed.you are bound to pay my loss.

I applied for a JioFiber connection on 27th February, 2021 and it was sold to me by Uddipta Hazra, a correspondent salesperson from Jio. I have prepaid JioFiber and have recharged my account until 8th Jan, 2022.

The internet connection was working fine until 10th September, 2021. On 10th, my internet stopped working and I saw an inactivation alarm on the router. So, I registered a complaint with the JioFiber support with the service request ID SR000016LT2G.

On 11th September, a service engineer called Bikash Sau (Gupta) visited my premises and investigated the matter. He stated that the fiber optic cable was somehow damaged and needs to be changed. However, he said that this cannot be done directly as the length of the wire that was sold to me was over the company allowed limits. Apparently, my house is approximately 120m away from Jio's FAT box and the company's permitted maximum wiring length is 80m. So, he demanded payment for the extra wire. He argued that the salesperson (Uddipta Hazra) should not have sold me the connection as it is over the limits. Indirectly, it meant that Uddipta has cheated me and the support is no more responsible for getting my issue resolved. I tried contacting Uddipta regarding this, multiple times, but he doesn't pick up my calls. I was dragged into Jio's internal politics.

The wire is not my property. The home gateway and the wiring belong to Jio and they're the ones responsible for replacing it if anything goes wrong. When I raised the point, Bikash argued with me and left without solving the problem. For the next couple of days, I kept on following up with the Jio support to get my issue resolved without any luck. They kept scheduling the engineer visit at my premises and the engineer kept avoiding all visits. On 14th September at 1:32 AM, the complaint was marked as resolved and the ticket was closed without anything being actually resolved.

I subsequently tweeted and raised another complaint (SR000016NGI4) with the JioFiber support. This time two engineers (Sagar Pathak and Abdul Mustak) visited my premises and ranted about the same story where Uddipta has apparently cheated me and advised me to change the connection as the support would anyways put my ticket on 'hold' status. It simply means that Jio cannot provide me support as the salesperson (who himself is an employee of Jio) has cheated me. They however, after some internal discussion, created a new wired connection anyways. However, it did not work. The internet connection was not working even with the new fiber optic cable. So these two engineers blamed that the FAT box was damaged and needs repair. They went off without solving my issue and stated that it would take around two days for the internet connection to be back. Suprisingly, yet again, the ticket was falsely marked as resolved and closed on 17th September at 0:57 AM.

At this point I tweeted to JioCare asking whether I'll get back the prepaid recharge money that I've already paid (as mentioned before, I've recharged for 6 months beforehand) if I surrendered the connection. They clearly stated that amount cannot be refunded. Which now means my remaining validity until 8th Jan, 2022 is lost.

I raised a couple of more complains with the Appellate Authority and Jio support with tickets (SR000016P3F0 and SR000016P36P). But this time the support is absolutely quiet and is not responding to my queries over email. I've made this case abundantly clear to them as to what is going on. I'm without internet service since 10th September, 2021 and I've not been served any justice because of Jio's internal politics. Either Uddipta Hazra has cheated me or Jio support doesn't want to work. I'm extremely hesitant about switching carrier / ISP as I've already recharged my account till 8th Jan, 2022. I'm absolutely stuck and devastated with the internet issue.

Any help to get this issue resolved is extremely appreciated. The damages are worth around Rs. 5000 /- if I have to switch ISP without any resolution. People don't have proper employment during the pandemic and earning their bread through hard work and Jio here is cheating people and robbing them off their money.

Hi, Jio has dug a deep trench just right in the middle of our compound wall for erection of the pole. This is causing issue for modifying my house for car parking. Please replace it ASAP.

Slow internet connection [protected] jio number Slow internet connection my current location Shirapur Shirapur daund pune maharashtra [protected] lokesh rajendra shindeSlow internet connection my current location Shirapur Shirapur daund pune maharashtra [protected]

JioFiber is not working

I recharged my jio for 98 rupees yesterday sep- 14 from another number. But it is not activated until now sep-15... I didnt get any messages from the network provider too

I took new connection on 7th sep 2021 with 1500 rs and it never worked since installation, even after lot of requests and pain, service was not provided to me. Now I raised a request to close the connection which is not being addressed. I want the connection to be terminated as soon as possible and provide my refund.

service request id : SR000016NEU2
connection no. : [protected]

Today I recharge the jio mobile [protected] for Rs399 but it can't recharge .you deducted the amount Rs405. but not get conformation message for recharge.. kindly rectify the problem very soon..

I got my jio fiber installed on 30-June-2021 and the internet speed was slow, so I decided to return the item. The return was initiated on 17-July-2021 and jio fiber took all their belongings on 25-July-2021. The jio fiber team said that if you cancel the plan within 30 days, all of your money will be refunded. I've been calling them since 17-July-2021, and every time I would call them, they say that my refund would be credited in 1-4 days....

I had recharged my JIO number for Rs 98 plan (1.5GB data/day) on 12th September 2021 via phonepe. Despite receiving the message that transaction was successful and also despite the money being deducted from my account, THE SERVICE HAS STILL NOT YET BEEN ACTIVATED and I am unable to use the mobile data. Please resolve the issue immediately
Repeating the details
Mobile no: [protected]
Date of recharge: 12th september 2021 in the evening.
Mode of recharge: through phonepe app
Amount of recharge: Rs 98(plan:-1.5 GB dat/Day+Unlimited voice calls)