Reliance Jio Infocomm Complaints & Reviews

I had initiated a JioFibre connection uninstallation request on July 21st and I have been chasing their customer care team to pick up the router but nobody showed by during the 7 day period committed by them.

Drove all the way to their service center in Pune and dropped it there. It was collected by a Jio executive named Vitthal Rao.
There has been radio silence regarding the uninstallation request from him and the Jio care team has been responding and moving like crickets regarding my request.

I have 4500 rs held up with them and their dumb & ignorant team is unable to process a simple request for over 15 days now.

Hi Team,
The Reliance Jio has erected pole right on the watersump.
Date of the Incident Oct 2020
The pole is on the water sump and we are unable to access water as well as sewage. From then we are trying to follow up with Reliance through emails, phone calls. and no one responded till date. i.e. from Oct 2018 to Aug 2021
please do the needful by removing the pole as it is causing much hindrance to use common human needs.
Address
HNO LIG 553, KPHB Phase 7
Kukatpally
Hyderabad 500072
Telangana
Hyderabad
Regards,
Prakash

I was using pre-paid net work, Every month I recharged 199 unlimited plan, 28days voice calls and 1.5 GB data per day, this is showing phone pay and Google pay apps but Jio network everytime given only 1gb data it's very crime,
1.5 GB means 1500mb but, I getting every time 1024 mb, why only giving 1 GB data ??? This is not only my problem my friends aslo suffering this issue kindly resolve in this issue..

I Have Recharged my Jio number on [[protected]] 04th aug 2021 recharge done through my jio site through my sbi Mobile banking for Rs 599 and Transaction Id WSBI[protected]IGALRFTJX2 No Confirmation message came for this recharge done plan also not activated

I just want back my security deposit of Rs 500 since I ported my jio number from postpaid to prepaid. They take the money on time but forget to refund it. I've been complaining for the money for the last 30 days but no response from them. My bank a/c number is link with my jio app. So they can easily transfer the money to my bank a/c. I'm really in need of money now since I don't get money from home nowadays due to covid situation.

I Have Recharged my Jio number on [protected] 03rd August 2021 recharge done through Mobile banking for Rs 597 and Transaction no UHB9275664 No Confirmation message came for this recharge done plan also not activated

Below is the brief of the concern -
There was an erroneous debit of Rs 555 each (Rs 1665 total) through my ICICI credit card No on 15th Oct 2020 as stated in Oct'20 ICICI credit card statement (Attached).

ICICI had credited Rs 555 each as Interim Credit (Total Rs 1665) in Nov'20 as per attached ICICI credit card statement for the incomplete payment towards Jio recharge in 3 attempts (Attached).

However, I see a deduction of Rs 555 for 3 times again (Rs 1665) in Dec' 20 ICICI credit card statement which needs to be corrected and credited back (Attached).

We also called the ICICI Team to understand the debit reason again and they confirmed deduction of Rs 555 for 3 transactions and attached is the screenshot shared by ICICI team for your reference. It is absolutely clear and confirmed by the ICICI Bank that the payments were successful for mobile recharge - ending with 3906 by my card.

I have a written confirmation from ICICI Bank that the money was positively credited to Jio's Account and since that day, Jio has not been responding to my concern. I request you to please look into the matter at the earliest as it has already been more than 5 months now, that I have been following up.

I am facing this issue everyday i just woke up and check my phone for rearly 10-15minutes and i got massage form jio server that i use my 90% of data i checked my all apps data in my phone and its showed i just used only 200-mb data which is fair. I have 2gb daily data but this fraud company making us fool by not giving us full data

Jio ke network aaur internet speed bahut hi slow chalta hai company iske regarding koi bhi action nahi le rahi fyada hi kya keh sim rakhne ka ye log facilities hi nahi de sakte fir customer MNP karwana hi behtar samjhega sab ke plan ek jaise hai fir fyada ki kya hoga jio ki sim ka aase ye customer care na department solve nahi karega query to

My brother-in-law has been using the SIM Card No (Not Mobile):[protected] in the JIOFI. Suddenly it became No Service and on approaching Service center, they said it has been blocked. I have recently recharged with 999/- for 90 days. This money is blocked.

The aadhar card that has been linked with the mobile is : XXXX-XX62-2968

Kindly help so that the SIM card can be used again with the existing balance.

जियो टावर नाम पर जीएसटी टैक्स के रूप मैं पैसे लिए हैं आलोक कुमार अग्रवाल ने मुझे नकली एग्रीमेंट बना के दिया प्रूफ के लिए अपडेट कर रहा हूं

I online ordered a jio sim to port in to jio and the agent asked me for extra charges and when i refused to pay extra charges he cancelled my order and threatened me to deactivate my sim. The agent number is [protected]

The Jio fiber speed is supposed to be 300 mbps but I don’t get more than 20 or 30 - my online work suffers because of this

I thought that I will get best services as this is a Reliance Group company but when I surrendered the number then their customer care is so lier that I will not trust them in future. Very bad services from Jio which was never expected.

I made a recharge of RS 2599 plan in my jio prepaid number [protected] on 23 rd july, 2021... I got the daily call + dataplan for 1 year as per the plan BUT my HOSTAR VIP Subscription for 1 year i.e from 23 rd july 2021- 22 nd july 2022(which was also included within the plan ) for the next subsequent year had NOT BEEN RENEWED.
I contacted HOTSTAR customer TEAM but they are clearly saying that its the problem of JIO as NO RECHARGE SUBSCRIPTIONS has been received by hotstar to the d4stined jio number from their end.(EMAIL ATTACHED).
I also contacted JIO CUSTOMER CARE EXECUTIVE by PHONE (as theirr chat section us automated and very harrsassing) 2 TIMES . 1st executive told that its the technical issue of jio and within 24 hours it will be restored.. 2nd executive got no clue.
2 DAYS have passed, still no resolution..so, its my EARNEST REQUEST TO KINDLY LOOK INTO THE MATTER AND ACTIVATE MY HOTSTAR SUBSCRIPTION at my jio NUMBER [protected] (the same number i made recharge )
Its really shameful as well as harassing that even after recharging the entire amount, customers like us is being harassed like this..
YOUR ACTIVE COOPERATION IS HIGHLY SOLICITED
MY JIO CONTACT NO - [protected]
DETAILS ATTCHED HERE WITH

As per the jio fiber plan if we are not happy with the service we can return the instrument and can claim full refund after one month. So I put cancellation request after 29th day on call i.e. on 06.07.2021. On that call I was told to submit jio fiber router and device before 05.08.2021 and if due to my fault if I am unable to submit the device, then installation charges of rs. 1000 will be forfeited, that is, I will get refund of Rs. 1500 only instead of Rs.2500. But despite several complaints in jio customer care till date no one has come to pick up the device and every the jio customer care gives 1 week time to resolve the issue. On asking higher authority contact no., they simply reply that jio customer care no. Is the only no. And due to COVID pandemic they are unable to transfer the call to higher authorities. there person didn’t comeback to collect the device. So it is Jio's fault who is not responding on time.

Also, I talked to engineer who installed jio fiber, he is asking for CO no. and on asking, customer care is not giving CO no. saying every time that CO no. will be messaged to you but in 20 days despite several complaints I have not received any CO no.
Also, while installing jio fiber connection engineer had not installed the connection properly due to which whole set up of jio fiber fell down and my LED TV got damaged.
Who is going to take responsibility of all these losses including mental agony.
Therefore, I am bound to take legal action.
Please help.

As per the jio fiber plan if we are not happy with the service we can return the instrument and can claim full refund after one month. So I put cancellation request after 29th day on call i.e. on 06.07.2021. On that call I was told to submit jio fiber router and device before 05.08.2021 and if due to my fault if I am unable to submit the device, then installation charges of rs. 1000 will be forfeited, that is, I will get refund of Rs. 1500 only instead of Rs.2500. But despite several complaints in jio customer care till date no one has come to pick up the device and every the jio customer care gives 1 week time to resolve the issue. On asking higher authority contact no., they simply reply that jio customer care no. Is the only no. And due to COVID pandemic they are unable to transfer the call to higher authorities. there person didn’t comeback to collect the device. So it is Jio's fault who is not responding on time.

Also, I talked to engineer who installed jio fiber, he is asking for CO no. and on asking, customer care is not giving CO no. saying every time that CO no. will be messaged to you but in 20 days despite several complaints I have not received any CO no.
Also, while installing jio fiber connection engineer had not installed the connection properly due to which whole set up of jio fiber fell down and my LED TV got damaged worth rs. 32000/-
Who is going to take responsibility of all these losses including mental agony.
Therefore, I am bound to take legal action.
Please help.

Maine ek postpaid fiber connection kharida tha 6 6 month wala plan ke saath or usse maine 4 din ke baad refund ke liye daal diya tha or 7 taarik ko or 14 ko unka engineer aaya or device legya. or avi tak mujhe mere refund nhi mila. customer care me call karta hu toh kabhi 3 days bolte hainkr kabhi 7 or 14 day or kabhi 20 days... mujhe paise ki arjent jarurat hai...

I was unable to replace my jio SIM card due to date of birth mismatch. I didn't updated my date of birth in aadhar, since it's issue. I don't know how the details(DOB) incorrectly stored in your database. No matter how many times I tried for replacement. It is getting rejected. What are the steps do I need to follow for successful replacement if there is any other way?...

Jio company mane jio sim me 11rs ka recharge kara 1gb data ka mujha data nahi mila help me mobile no[protected]coc