Reliance Jio Infocomm Complaints & Reviews

Dear Sir,

The matter is that My jiofiber connection (Jio Fiber number[protected]. ServiceID[protected] was activated on March13, 2021. I decided to discontinue the connection on April 5, 2021 and planned for relocation due to official purpose. On April 11, 2021 my connection was suspended as per request and I was applicable for 100% security deposit i.e. 1500 INR. The jio team did not performed uninstallation and kept...

On 7th july I recharged my jio fiber through Paytm payment bank. Money got debited from my account and got credited in jio business account (City bank), but jio is denying that they haven’t received any amount.
UPI reference number is :[protected]
I have attached the screenshot my transaction below.

Dear sir/madam,

Would like inform you that we are society of more then 2000flats residents are highly unsatisfied regarding Jio network in side the complex we request you to look in to it and resolve the same .

Regards
FM team
Kenworth By Provident
Rajendra nagar HYD 5000502

Dear Sir,

Let me introduce myself as Sudhersan S bearing jio fiber connection (on landline number:+91-[protected]).

I am planning move out of the city and as part of it I raised a service request SR0000156S0F on[protected] to "cancel" my jio fiber connection and collect & process refund of security deposit, a service engineer contacted me on relocation, I explained him that the ticket was not raised for relocation but cancellation. I followed up by raising another request SR000015DJVH on[protected], same thing happened. Same thing happened on SR000015DWU2 ticket raised on[protected].

I am writing this email in good faith that an appropriate an action will be taken on this matter.
I have been a user of Jio fiber/services for a few years now and I myself have been a advocate of Jio services, please don't make me think I was wrong all along.

Yours sincerely
Sudhersan S

I have done the recharge of my jio fiber through Paytm payment bank. Amount got deducted from my account but jio is denying that they haven’t received that amount.

Me jio retailer hu aur me jio conection bhi bahat sara deta tha lekin sim ke liye extra 10 rs per sim card office se charge karta hai aur online sim active karne ke subidha bhi abhi tak nahi kar diya hai office ke log meine bahat bar apna shop ka photo aur agrrement bheja par abhi tak koi response nahi mila mujhe.

Complaint no : SR000015T9HT

Name of registered person : Pratiksha Arvind Soorada

Complaint : Jio fiber Wifi internet down and no resolution provided.

Background:
1. Raised a complaint and booked for service engineer visit on 17th July 2021 for 9 am . Service Engineer never called and I called jio customer care multiple times .
2. I was assured a visit would take place and internet would be restored by 1909 hrs on 18/06/2021 .
3. At 1915 hrs upon checking I was told that person would not visit as the problem was lower power on junction box outside my home and would be done by backend team . Same was not mentioned when I called at 1830 hrs
4. Now with nowhere to go and work dependent on the internet coming back I have no option but to raise a complaint .
Very poor service and they kept fooling me till the expected resolution time was over . Worse is they still don't even know what is going to happen . They just asked me to wait without any timeline or plan of approach .

I've recently ported my number to Jio. Once your current plan is about to get expire, they start sending you multiple texts and also you get pre-call announcement on daily basis at least 4 days before the plan expiration date. The pre-call announcement consumes approx 20 seconds of yours. When I called Jio customer support team they denied to stop this announcement. They don't have the option to stop this announcement and it is irritating.
It's really a pathetic service from Jio that they couldn't stop a service which is stopped by other carriers.

I've been using Jio Sim from the beginning but in last couple of month I've been notified that my Daily Data is exhausting much much earlier than I expect. At the beginning I thought it's "background app" consuming data . I disable all (most) app from data using in background. I turned the data Saver on every app that has option . But yes still Jio data exhausting.

This is clearly a serious issue . Almost as cheating millions of Customers . If this happens to me again ..I'm moving this case with *PROOF to CONSUMER COURT

Dear Sir,
My jio number [protected] is disconnected in lockdown due to port out from airtel to jio some outstanding amount of airtel, i have suffered from lockdown for activation my of jio.
please do the needful.
Regards
Somdutt Tripathi
Cell no: [protected]
Email: somdutt.[protected]@gmail.com

I have taken Jio fiber connection for 399 plan and paid amount of 2824.92/- on[protected]. And appointed inatallation date on[protected] at 20:45, on next morning service engineer visited and he has no idea how to give connection and he told another person will come for installation and he left. Till date no one visited and not responding to phone. My order Number NO0000HW2I8I. Mr Sharath Chandra and his mibile no [protected] was expert in telling lies. Daily two stories he will tell to us. I am here not to listening the stories by paying the amount. I request Jio fiber to look in to my issue.

I[censored]nable to serve then return my amount. We have lot of broadband providers.

Regards,
M. Ravi Kishore,
[protected],
Voice no[protected]

I requested new jio fiber connection and the Jio person arrived and explained the plans finally collected money as well. Just received the order number and he said installation will be done in 2 days but for the 15days I'm following up with them they don't even care for providing installation. He don't pickup my calls nowadays and he responding in messages that he will do installation today. Same response I received for past 10 days.

While trying to recharge my Jiofibre account using Jio application on 9th Jul 2021, the transaction was showing as failed on Jio app. So I tried to recharge again and it was successful only with third time. But, the recharge amount was deducted from my account for initial 2 recharge attempts as well, even though the jio app was showing as 'transaction failed'. After some time jio app was showing 1 plan as active and 2 recharge plans as queued in my Jiofibre account. The queued plans would get activated after the current active plan expires.
As I was mislead to make additional recharge trials jio to wrong status, I tried contacting the customer care number, but the service agent support was not available. Hence I had written to Jiofibre customer support mail id ([protected]@jio.com) regarding this issue and requested for reversing the 2 recharges and provide refund for the same. But the response was that they cannot reverse the recharge.
As a customer I was mislead by the incorrect recharge status on Jio app (it was showing the recharge transaction as failed) and I was tricked to do multiple recharges. Now when I requested customer care to reverse the additional recharges that had been done due to the wrong message from Jio app, I am not getting any positive response.
I have taken this connection for official purpose and hence have to submit the monthly invoice to get the claim for the same. I can get the reimbursement for only 1 invoice per month. Currently the invoice of other 2 plans are also dated 9th Jul which I cannot use for reimbursement purpose. Hence I had requested customer support to reverse the additional recharges that had been done due to the wrong message from Jio app.

Please help to reverse the 2 additional recharges that were done due to the wrong message from Jio app and provide refund for the 2 transactions.

New install jio tower please request

Internet speed very poor

I bought jio postpaid on dec 2020 and changed into prepaid on March 2021. After 60 days didn't got my security deposit refund so I raised a complaint in jio customer service lots of time they simply raise a complaint and asked to me wait for 10 working days. But after 10 working days there is no updates from them and I didn't got my refund again I raised again they did the same process. Still I didn't get a proper response from them. Complaint id are SR0000151CUO, SR0000158NNR

Sir,

I am using JioFi dongle and facing issue with that. I don't know why suddenly it shows your 2GB data exhausted without using. I am facing this problem many times. Even today (07/07/2021) i am facing this issue in early morning. It shows, my 2GB data exhausted. I have checked the balance when it is nearly 8:30AM it showed 50% (1GB) data used. but when I checked at 8:50AM it is showing balance exhausted. So, again i am recharging with 2GB pack. it shows 50% of data used at 9:50 AM. This is very unfair and made me frustrated. Please resolve this problem.

Thanks.

Its been 2 week since my device got uninstall, but i didnt get my refund. i tried to contact to customer care but no response

I had submitted a request to terminate my jiofiber connection on 23rd of June and after few days that is on 27th, I got an email stating that an appointment has been set up to picking the device and no one showed up nor did the agent called me, after 2 days I contacted jio care they rescheduled the pickup appointment and no one showed up again and this has been going on in a loop. They have rescheduled the appointing probably 6 times for now and I am not availing proper resolution from the email as well as call agent.

I have called up Jiocare and they are not helping instead they are repeatedly rescheduling the appointment purposely creating the new SR and closing the previous ones.

This is clear that they do not want to take action and refund the amount. I hope this message might do any difference

This is to inform about jio service from past 5 days I'm trying to use my phone but I'm not getting I ported my sim from idea to jio because of nework slow, but it's worst then idea bad experience on this give me solution it's a digital we are in 21st century still network is not getting very pethatic service requesting you to look the matter in urgent and reply my mail my mail id [protected]@gmail.com.