Reliance Jio Infocomm Complaints & Reviews

My jio mobile no [protected]. i have purchased 3 jio plan for better net speed. but jio is not providing aforesaid services to its customer, only reason is jio dont pay attention to tier 2, 3 city customer. i have lost huge amount on stock market due to not accessing on time. every time i cliked on sell my intraday shares, it repeatedly showing no internet connection. and thats how i incurred huge loss. it aslo causes me mental torture. i thought jio is best reliabl telecom operator in india. hope jio will maintain the same repo.
i incurred 5 lakh loss due to poor net speed.you are bound to pay my loss.

I applied for a JioFiber connection on 27th February, 2021 and it was sold to me by Uddipta Hazra, a correspondent salesperson from Jio. I have prepaid JioFiber and have recharged my account until 8th Jan, 2022.

The internet connection was working fine until 10th September, 2021. On 10th, my internet stopped working and I saw an inactivation alarm on the router. So, I registered a complaint with the JioFiber support with the service request ID SR000016LT2G.

On 11th September, a service engineer called Bikash Sau (Gupta) visited my premises and investigated the matter. He stated that the fiber optic cable was somehow damaged and needs to be changed. However, he said that this cannot be done directly as the length of the wire that was sold to me was over the company allowed limits. Apparently, my house is approximately 120m away from Jio's FAT box and the company's permitted maximum wiring length is 80m. So, he demanded payment for the extra wire. He argued that the salesperson (Uddipta Hazra) should not have sold me the connection as it is over the limits. Indirectly, it meant that Uddipta has cheated me and the support is no more responsible for getting my issue resolved. I tried contacting Uddipta regarding this, multiple times, but he doesn't pick up my calls. I was dragged into Jio's internal politics.

The wire is not my property. The home gateway and the wiring belong to Jio and they're the ones responsible for replacing it if anything goes wrong. When I raised the point, Bikash argued with me and left without solving the problem. For the next couple of days, I kept on following up with the Jio support to get my issue resolved without any luck. They kept scheduling the engineer visit at my premises and the engineer kept avoiding all visits. On 14th September at 1:32 AM, the complaint was marked as resolved and the ticket was closed without anything being actually resolved.

I subsequently tweeted and raised another complaint (SR000016NGI4) with the JioFiber support. This time two engineers (Sagar Pathak and Abdul Mustak) visited my premises and ranted about the same story where Uddipta has apparently cheated me and advised me to change the connection as the support would anyways put my ticket on 'hold' status. It simply means that Jio cannot provide me support as the salesperson (who himself is an employee of Jio) has cheated me. They however, after some internal discussion, created a new wired connection anyways. However, it did not work. The internet connection was not working even with the new fiber optic cable. So these two engineers blamed that the FAT box was damaged and needs repair. They went off without solving my issue and stated that it would take around two days for the internet connection to be back. Suprisingly, yet again, the ticket was falsely marked as resolved and closed on 17th September at 0:57 AM.

At this point I tweeted to JioCare asking whether I'll get back the prepaid recharge money that I've already paid (as mentioned before, I've recharged for 6 months beforehand) if I surrendered the connection. They clearly stated that amount cannot be refunded. Which now means my remaining validity until 8th Jan, 2022 is lost.

I raised a couple of more complains with the Appellate Authority and Jio support with tickets (SR000016P3F0 and SR000016P36P). But this time the support is absolutely quiet and is not responding to my queries over email. I've made this case abundantly clear to them as to what is going on. I'm without internet service since 10th September, 2021 and I've not been served any justice because of Jio's internal politics. Either Uddipta Hazra has cheated me or Jio support doesn't want to work. I'm extremely hesitant about switching carrier / ISP as I've already recharged my account till 8th Jan, 2022. I'm absolutely stuck and devastated with the internet issue.

Any help to get this issue resolved is extremely appreciated. The damages are worth around Rs. 5000 /- if I have to switch ISP without any resolution. People don't have proper employment during the pandemic and earning their bread through hard work and Jio here is cheating people and robbing them off their money.

Hi, Jio has dug a deep trench just right in the middle of our compound wall for erection of the pole. This is causing issue for modifying my house for car parking. Please replace it ASAP.

Slow internet connection [protected] jio number Slow internet connection my current location Shirapur Shirapur daund pune maharashtra [protected] lokesh rajendra shindeSlow internet connection my current location Shirapur Shirapur daund pune maharashtra [protected]

JioFiber is not working

I recharged my jio for 98 rupees yesterday sep- 14 from another number. But it is not activated until now sep-15... I didnt get any messages from the network provider too

I took new connection on 7th sep 2021 with 1500 rs and it never worked since installation, even after lot of requests and pain, service was not provided to me. Now I raised a request to close the connection which is not being addressed. I want the connection to be terminated as soon as possible and provide my refund.

service request id : SR000016NEU2
connection no. : [protected]

Today I recharge the jio mobile [protected] for Rs399 but it can't recharge .you deducted the amount Rs405. but not get conformation message for recharge.. kindly rectify the problem very soon..

I had recharged my JIO number for Rs 98 plan (1.5GB data/day) on 12th September 2021 via phonepe. Despite receiving the message that transaction was successful and also despite the money being deducted from my account, THE SERVICE HAS STILL NOT YET BEEN ACTIVATED and I am unable to use the mobile data. Please resolve the issue immediately
Repeating the details
Mobile no: [protected]
Date of recharge: 12th september 2021 in the evening.
Mode of recharge: through phonepe app
Amount of recharge: Rs 98(plan:-1.5 GB dat/Day+Unlimited voice calls)

Jio net speed bhut bhut slow chal rahi hai TRAI KI SPEED CHEK APPS SE BHI MENE KAI BAAR SPEED CHECK KARKE SUBMIT KIYA HAI CAMPANY PURA PESA TO 4G KA LE RAHI HAI LEKIN SPEED QYU 2G KI MIL RAHI

I have booked jio fiber on 17th august but one of the sales person of jio fiber they told i will get connection in 15 days but still i didn't got it earlier engineer were saying there is no place in otb but now one of my neighbour moved some where else but now also they are saying that system is showing no available slot

Jio is the most HORRIBLE company of India.

They even don't hesitate to lie on customer support talk. The technician on call says i have registered your complaint. I waited for 1 day and not received any text message or mail regarding it. Then I called again and what they are saying that they have not received any complaint. This level of shameless people they are. When i asked for taking action against the technician who lied to me on call, they refused it saying they can't do that. I asked to transfer call to senior, they even refused for that. I have not seen that kind of lowest integrity in any company. That same incident happed to me "2 TIMES". and still my issue is not resolved. I have take legal action against JIO for their cheap level of integrity by lying to consumers.

Esteemed Sir, With due respect that we are the Residents of Mansarovar Garden, DELHI-110015. Our neighbour Mrs. Meenakshi Maggo, WEST DELHI-110015 has installed some MOBILE TOWER on their roof top. The said Building not only is situated in a densely populated residential area, But also there is doctor in front of the house. I suppose According to the Mcd Guidelines, no tower can be erected in residential areas . Also as we all know that it Causes very harmful effects on humans living nearby and on the guidelines of Hon’ble Delhi High Court Towers are not allowed at residential areas, It creates many diseases like Cancer, and also affected the infant old people and specially for pregnant women. It’s Radiation is very harmful for all. So please Sir will take appropriate action and remove it as early as possible. Thanking you - Yours truly. Residents Mansarover Garden, Near Rattan Dairy Delhi-15

During the installation on 15th September 2020 the Jio team charged me 1500 rupees as a security deposit in accordance with the installation policy. After the installation I asked the team if there were any hidden charges or any extras that needs to be paid. They refused to accept any amount and addressed their policy of refunding this security deposit back as soon as the device is returned to them. There's no extra charges required as per the company's policy. But they need a tip amount and that too convincing. Pay everytime for your use accordingly. After all its a prepaid connection not postpaid like BSNL. There's been not even a single month has passed that the fiber has worked without the technician visiting to do some adjustments almost every single month. And here also everytime any tip amount according to your convenience. Now I had to return back to my hometown after completion of my college. So I submitted the set-top box on 26th August and got the fiber connection disconnected coz it won't be of any use. This process was quite quick. The disconnection and the collection of the box was really quick i.e. within 2 days though it was mentioned it can take upto a week after the submission of the request. There were no circumstances faced here. But the person whom I had to call for the cancellation procedure gave a good idea about company's way of attracting customers and then telling them the truth. They will be charging 1000 Rupees for the convenience and installation fees which their company's policy restricts them from doing as mentioned before during installation. Now what about the other 500 rupees if they feel convinced with the return device they will think about it. They will think about my security deposit and that too after taking the set-top box back and checking its condition in front of me while it was connected. I have no idea what extra steps they needs to be taken to ensure the proper working of the set-top box in their office. Its almost 17 days now. No mails/no refund yet been credited. They have also taken my bank details just for the protocol. There's no way one can contact the Jio services regarding cancellation/refund. As there is no such policy available in their platform. Whenever one visits Jio's Platform there's everything starting from booking a new connection to doing recharge. But there's no option to check for cancellation status/request/refund status. Service id, order number are provided but no place to enquire against them and no way of calling the customer care as no department is concerned with cancellation/ refund, no such option exists, everyone is interested in having new customers to avail their services. Hope I am able to elaborate my issue here. For any further requirements/query from your end I'm always available at [protected]/[protected]@gmail.com.
Please look into the issue and suggest an appropriate action if necessary.
Thank You

Reliance Jio Infratel Pvt Ltd
Conjumar. No. [protected]
Dharti Hotal Sami. Dist. Patan
16Hrs Trasform fall

Hello my name is shiva I have installed jio fiber by paying it for 6 months for 30 mbps speed but speed was not sufficient so later I cancelled jio fiber and they told me that I will be getting remaining money and they took my bank details also but I haven't received any refund or response from the customer support and email support also and from jio fiber team also.

Name : Muniyasamy P
employee code: [protected]
Jio center : I852 Ramanathapuram, madurai jc-01
I am proferly leaving my position as jio fiber engg by put my notice to jio. But till i am have salary due 01.08.2021 to 24.08.2021.last 24 days salary i am not get it.so do useful for me sir. lot of things i planed on this salary.so do to your delightful action
thanking you sir
by
muniyasamy p
contact no ; [protected]

I am from Jaipur. This complaint is for two employees of Reliance JIO - Jaipur Center.

They are Mr Jai Prakash and Mr Vikas Tanwar, their Mobile numbers are [protected] and [protected] respectively.

They both are posted at Jaipur Reliance Jio Office of which address is as below-

Reliance JIO - Address - Mohan Tower, Plot No 30-31, 4th Floor, Ajmer Rd, Vidhyut Nagar, Jaipur, Rajasthan 302021

Jai Prakash Mail ID is - JAI13.[protected]@RIL.COM

Mr Jai Prakash called me many times to avail Jio Fiber connection and explained benefits. I denied still he followed me to take the connection anyhow, then I asked him to meet. He came immediately and share about the plan. however I asked him that the Jio has not started the service in our area yet. then he reverted that he recently done two connection just near to my house and confirmed to get it installed within two days. he given surety for the same and asked me for the payment and I made the full payment of which I have proof.

then nobody tuned up for the installation for next 3 days then I did call to Mr Jai Prakash but he did not attend the call and after that I have done uncounted call to him but no call was responded.

I dropped the messages to him, he saw all but not responded.

Then I went to their office where the concern coordinator given me his reporting manager contact number - Mr Vikas Tanwar - [protected].

I spoke with his reporting Manager who promised me to resolve the issue by next day before first half, still nobody turned and I did call and put messages to him also but he did not responded any of the message and even he is also not responding the call.

Such employees are getting spoiled the Indian Telecom Industry and spoiling goodwill of the Reliance Group

I would request to concern that Kindly take the strong action against both of them - Mr Jai Prakash and Mr Vikas Tanwar. Their contact numbers are [protected] and [protected] respectively.

They both should be fired from the System as I think they must have done it with other consumers also.

My amount also stucked up with them and no refund has been made yet.

I have been facing connectivity issues since 30th of august. I have raised a service ticket 6 times so far and your technical/engineer has never visited or even contacted me even once since 30th of August. I have contacted Jio more than 30 times in the last one week- both on chat and on call! I understand the pandemic situation and the least I expect is a 48 hour resolution but not at the cost of a lying engineer.
It’s been more than 216 hours!
For your information, below are the service tickets raised and closed without any resolution-

SR000016JW4E

SR000016IW3O

SR000016HUJR

SR000016HFQF

SR000016GOXA

SR000016G7Z8

I have opened my data on 6:02 am and after 2 minute i got the message of 50% usage then after 2 minute later I got 90% uasge message and then all of sudden I got message of 100% message . How can i usage my 1.5gb without using this is ridiculous I m using jio from 5 years. That's how you satisfy your customers. You have to restore my data or i have to use my rights by going to consumer court and defame your policies..