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Reliance Jio Infocomm Complaints & Reviews

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Updated: Dec 14, 2025
Complaints 6621
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369
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Reliance Jio Infocomm reviews & complaints page 83

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V
Vijay singh Arya
Apr 17, 2020
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Hello,
I recently had recharged my phone with credit card and each and every time by jio it shows that the payment is done i tried about 3 4 times but it's said back that only... After sometime jio message came that the jio plan had been completed and plans had been done 5 times... There is some jio error because now it has credited money almost about... Rs.2352... I request you to deactivate those plans which was done wrongly be wise jio network said payment is not done at that time but after all payments came in quick..
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    S
    Shivam Dub
    Apr 17, 2020
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    Address: Jio

    I have done my recharge on 14/04 on jio website of 555₹ using Amazon pay I have upi ref no but not get service on phone
    My phone no is [protected]
    +1 photos
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      V
      Viju122
      Apr 16, 2020
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      Address: Khori brahmanan,sikar

      I hasbeen recharged on jio number on 12 april. The number is [protected] but recharge is not done pls refund my money . I were recharge withe the amazon upi id. Pls help me
      And pls solve.my problem
      +1 photos
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        V
        Viju122
        Apr 16, 2020
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        Address: Khori brahmanan, raghunathgarh,sikar

        Sjr i have recharged on 12 april on jio number [protected] by the jio apps but this recharge doesnot successful pls refund my miney so that my problem has been solved
        I use the amazon upi lin id in this transaction
        +1 photos
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          B
          BS OMKAR
          from Bengaluru, Karnataka
          Apr 16, 2020
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          I had done a recharge of rs. 399 (Without using discount vouchers) on the number [protected] on 5th april. My jio app showed it was successful and i also received the confirmation message (Screenshot attached) but the recharge showed up neither in recharge history nor in my plans section. Now that the previous plan has expired on 14th april, i am unable to use any jio services.
          I tried mailing jiocare but no reply from their side after them asking for details.
          Please resolve the issue asap.
          +1 photos
          Apr 18, 2020
          Complaint marked as Resolved 
          Reliance Jio Infocomm customer support has been notified about the posted complaint.
          Apr 18, 2020
          Updated by BS OMKAR           Issue resolved
          View replies
          This issue has been resolved.
          Reply
          Plz remove this complaint from ur website
          Reply
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            M
            MOHSINk98
            Apr 15, 2020
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            Hello sir,

            I have recharged a wrong jio number [[protected]] in spite of my correct number [[protected]] through amazon pay reference no.-[protected]
            Order id[protected]
            - on 11 apr 2020 for rs. 555/- plan.

            Please help me by transfer of the recharged amount of rs. 555/- to my correct number [[protected]] or refund the amount in my amazon account.

            Please help me once. I will be grateful for the help provided to me.

            Thanks you

            Mohsin
            Apr 18, 2020
            Complaint marked as Resolved 
            My problem is solved. So no cancel this recharge
            Reliance Jio Infocomm customer support has been notified about the posted complaint.
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              R
              Rizzykhan
              Apr 15, 2020
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              मेरे द्वारा दिनांक 15 /04/2020 को रिचार्ज किया गया था जो कि ₹251 रिचार्ज किया गया था मेरे अकाउंट से ₹251 का पेमेंट कट चुका है लेकिन मेरा रिचार्ज नहीं हुआ है कृपया जिओ कंपनी से मेरा निवेदन है मेरा रिचार्ज सक्सेसफुल करें
              मेरा मोबाइल नंबर है
              [protected]
              +1 photos
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                S
                Sourya.mishra
                Apr 15, 2020
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                Hello,

                I have recharged a wrong plan on the no [protected] via gpay and i have attached a copy of the bill.

                I have recharged the ₹251pack. Kindly cancel the aforesaid recharge so that i could recharge once again the right plan on my no.
                Alternatively, if you could just transfer the benefits of recharge to my number as well, i will be highly obliged.

                Thanking you in anticipation,
                Sourya mishra
                +1 photos
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                  L
                  lax dho
                  Apr 15, 2020
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                  Downloading and network issues
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                    A
                    anilrbk
                    from Bengaluru, Karnataka
                    Apr 14, 2020
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                    I have recharged mobile from My Jio App for 555 amount on 12th April
                    Transaction was initiated at 12:41 and payment was made at 12:45 PM using UPI. Bank is saying they have successfully processed the money to merchant but Jio is saying they have decline the transaction.

                    Transaction was made using UPI and I am pretty sure that amount was transferred to [protected]@hdfcbank but they have not refunded.

                    I have tried to mail and call to Jio support but never get response from them.

                    Please help..
                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
                    Apr 16, 2020
                    Updated by anilrbk                     Issue is not resolved and refund is processed..Thanks for your help
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                      S
                      sprrr
                      from Bengaluru, Karnataka
                      Apr 14, 2020
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                      Hello,
                      My phone: [protected]
                      On 9th April, I first recharged for 349Rs (Ref no:[protected]. Then I topped up my 4G balance with a 101Rs plan[protected].
                      The second plan is not coming up in my list of plans. I have lost 101Rs because of this.
                      Your customer reps are not responding on live chat also. Because of this work from home I have spent 1000Rs in the past month on Jio and yet no support. Then I also emailed "[protected]@jio.com" with no proper reply.
                      +8 photos
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                        V
                        vishwajeet2020
                        Apr 14, 2020
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                        Jio calculates data usage wrong. I had recharged with 129 which gives 2gb of data a month. I also have broadband connection at home so i rarely use mobile data and 2gb is more than sufficient. Just after 3 days of recharge jio sends me message that you have consumed 50% of your data. The fact is that i did not even on my data on my phone. All this while i was using broadband.
                        To confirm this i opened my data usage in my phone (In built feature). It says 128mb only. You can check the screen shots.
                        This is clearly a very big fraud. And consumers are being cheated.
                        +2 photos
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                          B
                          Baman Rewari Aala
                          Apr 13, 2020
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                          Address: 1773, Nai basti rewari
                          Website: Cyber police

                          Yes we receivethere aadhar card and no. [protected] and also one more +[protected]
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                            Y
                            Yogesh Khade
                            Apr 13, 2020
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                            Address: NASHIK

                            I had recharged my jio number [protected] for the 199 rs plan
                            on 13th of April 2020, I did not receive any sms from jio confirming the recharge but the my jio. Please resolve immediately.

                            Repeating the details
                            Mobile no: [protected]
                            Date of recharge: 13th. April.2020 in the 03.14 pm
                            Mode of recharge: through myjio app and STATE BANK OF INDIA NET BANKING
                            Amount of recharge: 199 rs

                            Bank transaction id:[protected]

                            Regards
                            H v nagaraja rao
                            [protected]
                            +1 photos
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                              D
                              Divyaa Moorthy
                              Apr 13, 2020
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                              I had recharged my no 2 times today (april 13 2020). It said both the times that transaction is sucessful. But, both the times recharge wasn't done. I tried contacting customer care, but they had no solutions. Please do something.
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                                S
                                Shanmughakani s Shanmugha
                                from Mumbai, Maharashtra
                                Apr 13, 2020
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                                I am suyambulingam from Bangalore, I have recharged for 555 plan through Myjio and (UPI) paytm on 13th April 2020 at 1.50pm. money has been deducted from bank and paytm showed the transaction was successful but when I called the jio customer care they said they didn't receive any request of payment from my number.
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                                  N
                                  Neelimoy Changmai
                                  Apr 13, 2020
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                                  Address: Address: Ward No. 11 /34, H S Road, Dibrugarh, Assam 786001

                                  I have done a Jio Recharge of Rs. 444 from the My Jio app which showed that the transaction was successful and the money was deducted but my plan is not activated.
                                  Again I did another top-up recharge of Rs.10 to confirm what's wrong, it showed the same exact result as the previous one. What's wrong with Jio Infocom ?
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                                    T
                                    th jai singh
                                    Apr 13, 2020
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                                    Respected sir,
                                    Today[protected], i have done a recharge transacation of rs.199 (1.5 gb/day 28 day validity) through sbi netbanking on jio.com for the number [protected] it was successful my reference no is "br0004hbbven" till now the plan has not been activated and i am unable to make call or use data its lockdown all over so i am in a real problem please help me and activate my plan it is a humble request cause i need to make call to my family, thanking you.

                                    Repeating the details
                                    Mobile no. - [protected]
                                    Date of recharge[protected]
                                    Mode of recharge - jio.com, net banking
                                    Amount of recharge - 199
                                    Transaction id[protected]
                                    Reference no - br0004hbbven
                                    Reliance Jio Infocomm customer support has been notified about the posted complaint.
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                                      A
                                      Ankur Prakash11
                                      from Delhi, Delhi
                                      Apr 13, 2020
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                                      Address: VILLAGE - SHIVNAGAR KHUNTITOLI, POST OFFICE - KHUNTITOLI, P.O -SIMDEGA

                                      I have recharged my jio number and amount got deducted from my bank account.still my plan has not been activated in jio app. Requesting immediate attention.
                                      I have attached screenshots of recharge .
                                      +2 photos
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                                        S
                                        Sudripto Khasnabis
                                        Apr 13, 2020
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                                        Resolved

                                        Address: Jio Infocomm, Telangana

                                        To whom it may concern.

                                        I have been constantly complaining about very slow internet speeds on my phone. Having said that the speed gets back to normal at exactly 12:00 midnight. This slow slow speed oddly remains till 11:59 pm in the night and is a cause of greater concern for me. This has forced me to write to you as i feel betrayed as a loyal customer.

                                        My prepaid number is [protected]

                                        My region is kondapur in hyderabad, telangana.

                                        I have been complaining regularly about this for the last 3-4 months and am unable to receive a satisfactory response. Please provide a valid response besides saying that a lot o[censored]sers are using the network here. Something magically does not happen restoring normal network at 12:00 midnight.

                                        Regards,
                                        Sudripto
                                        +1 photos
                                        Sep 4, 2020
                                        Complaint marked as Resolved 
                                        I did not receive a response, no steps taken by provider. I ported to another telecom provider.
                                        Reliance Jio Infocomm customer support has been notified about the posted complaint.
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