Refund is pending from 10monthsjiofiber service id[protected]
There is double payment done for this service idthe payment was done on this date 07-july-19 & 30-july-19 of rs.2, 500
Your executive name: mr. Vinay chaturvedi has processed this transactionhe had informed refund will be done in 30days
For which i have given him a copy of canceled cheque as well on 30-july-2019i have been doing follow up to mr. Vinay
After 5 months vinay informed us that we have sent a cheque but couldn't be delivered, so we will send the refund thought online mode for which he has asked me the bank statement of 3 months
I had sent him the bank statement on 12-november-2019after sending bank statement he asked for work order number - no0000bottdw and told me to call on [protected]
After putting many complaints the service center use to maker solve without doing it
(Please check your database on the number of complaints filed in history from this service id) (Jio app track request is marking solved all the service request without solving it and acknowledgment, please put your attention on the back office)
Then mr. Vinay asked file complain and give him the service request number is sr00000zkz30 (Sent on 2-december-2019) after december, i have been calling mr. Vinay, and following up, as there is no point putting complaints on the [protected]
On 30th april i was the route to vikram singh and gaurav asthana by vinay vikram has requested to send bank details on [protected]@jio.com which was sent one the same day itself
On1st may i was asked for bank statement which was sent on the day from my side
After which i had received in 15 days the refund will be processed
After which these two service request number sr[protected]c has been logged - fri, may 1, 10:36 pmservice request number sr00001129g2 has been logged - sat, may 2, 9:49 pm
May 15, 2020, 7:51 pm - after putting a follow-up email on the same thread of [protected]@jio.com asking about the refund, jio team is asking for bank details
Is the jio team in a capacity to read email?
Refund is pending from 10 months i hope you understand the extreme delay in jio process
Your back is calling every second day to know whether jio internet is working, can please do this first rather asking about the service
Reliance Jio Infocomm customer support has been notified about the posted complaint.
I wish to bring to your kind attention that I was approached by Arnab Sharma, (Sr.Tech Support(Site acquisition Dept) Mobile Number -[protected] as per my response through the Adv. Through facebook on 17th Sep 2020 for providing land to install 5G tower at my ancestral home in my home town which is an empty land of around 8000 sq.ft where around 500sqft to be leased for 15 [protected]@ rental of around 25, 000/- per month & advance deposit towards leasing of around 18 Lakhs which is returnable after end of lease period or termination of the lease with advance notice.
For processing my application I was asked to pay 18, 100/- towards application processing which is returnable along with the advance amount where I was given the account number of reliance Jio infocomm limited, Ujjvan small financial bank, Jakkasandra branch where I was requested to transfer the amount through NEFT. (I will provide all details separately as additional attachments, Again my application was approved & I was asked to pay around 65, 000/- which is also refundable along with the advance payment, Soft copy of agreement & approval letter were provided through Jio website, After paying I was requested to pay around 3, 24, 000/- GST charges towards 18 Lakhs where I was provided GST certificate against my invoice, During this time they have raised an invoice for processing the deposit amount 18L+3.24L+65k+18.1k which worked out to around 22, 08, 235/-. All these process completed as on 30th Sep 2020, Every time they have given a deadline, Hence I transferred through NEFT in parts as requested to the company account, Again I was approached that my file can be processed further after getting NOC clearance from PWD department for which I need to pay SD of around 5 Lakhs until the completion of the installation at the site, I objected for this, However he said that landlord should pay, Hence I transferred 5 Lakhs through NEFT, Now I was told that a person will be starting on 8th october 2020 after 4PM & I will be provided the Vehicle number & the person who will be reaching the site for signing the agreement to process further & handover the Bankers cheque for 22, 08, 235/- where they provided the soft copy of the cheque on 07th october 2020 after it is ready.
However until now there is no proper response further, Various calls have been made yesterday where I was told that person will contact after meeting, No luck, I suspect this to be a fraudulent transaction in the name of Reliance Jio Infocomm Limited which company also should eliminate these people, Hence I have raised a Police complaint with Tamil Nadu police, Ref.No.BAJ20117397 dated 8/10/2020, However I request your organization to look into this & sort this out, I have already made payment of around 9lakhs eight thousand through NEFT. Screen shot for one of the transaction highlighted here for reference, I will attach additional documents as listed below. Further I can provide call recording on various calls & chat conversation separately after hearing from you.
Being in a IT Technology support background for 15+years & have good signal reception for working from my hometown, I initiated on this project to support reliance Jio tower which will be benefitting our home town residents, I was more keen on this project.
Account No. [protected]
Bank UJJIVAN SMALL FINANCE BANK LIMITED
Branch Transfer JAKKASANDRA
Type Amount Purpose NEFT 50, 000.00 Deposit / Investment
1. GST Certificate .
2. Cheque screen shot soft copy.
3. Payment transfer details through NEFT(PDF/screen shot).
4. Invoice+GST html files.
5. Confirmation mail for PWD approval clearance.
6. Emails for payment confirmation.
7. Snap shot of police complaint.
Thanks and Regards,
Jayakumar Sethuraman
91+[protected]