Reliance Jio Infocomm — Fake 4G data usage

Rohit Yeolekar

from Noida, Uttar Pradesh

Address:	Pune, Maharashtra, 411011
Website:	jiocare.net

Hello,
I want to raise a complaint about the fake data usage being recorded against my Jio number. I have been tracking my data usage from MyJio app as well as the data usage functionality in my mobile phone which does not match at all. Since past 3 4 days I have observed that there is data usage recorded against my number at 12:36am and 8:10am daily and the volume o[censored]sage is more than 200-250mbs. The fact is that I usually turn off my mobile data at night and the timestamps mentioned above in myJio app is when my mobile data was not even switched ON. Due to this issue I am getting a message everyday in the afternoon itself that I have exhausted the daily limit of 1GB 4G data. I don't understand how can I comsume the entire 1GB data when I just do normal whatsapp chatting and Facebook surfing. I have not even updated any apps nor softwares just to track if this is some issue. My auto updates are already turned off, background data is also off.
The most important thing is how can Jio show data usage when the user has turned off his mobile data flag in his cellphone. This seems to be some kind fraud process and needs to be resolved as soon as possible.
I have been experiencing this issue since 3 4 days consecutively post April 1st, 2017. I have already registered complaint by calling Jio Customer Care but their executives are not able to resolve the issue. If the issue is not resolved I'll have to quit Jio and move on to other service providers in the market.

Jio Mobile No: [protected]
Service Request1: SR000007U7OQ
Service Request2: SR000007VO04

Regards,
Rohit Yeolekar

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Comments

viswanath.VRAXIS

from Vizianagaram, Andhra Pradesh

Rohit ji,

i have the same problem.

on 18th September 2017,
timings from 16.16.02 to 19.12.47 total usage in the given time frame is 2720.647 MB.
timings from 19.13.27 to 20.37.18 total usage in the given time frame is 960.714 MB.

the whole day we have consumed 920 MB.

i have called to customer care, they told me to send a mail with screenshots and attachments to [protected]@jio.com.
the customer care(199) & (198) is also useless.
i have sent mail to [protected]@jio.com.
but no reply.

Jio is providing data with cheap cost as well as with cheating service with data.(showing more data usage).

I am searching a way to complain to TRAI regarding this fraud.

Kaushik s.

from Noida, Uttar Pradesh

Hi jio team pls help me same problm in my msg again and agin send jio team your data consumed ... this not done ... pls back my data .. and erased the coplnt solved my problm i m facing 4 month this problm i allredy rechrd 99 . 399 and last month i recge agin 399 bit still same msg coming my msg box my net not working and i m fad up now.. i m only serffring and whtup at all.. 50 % consumed msg come then i trun off my data then again open my data one more msg its come 90 % consumed.. how posible it.. my data is closed.. pls give my data back.. and solved my complan... same problm its my... my name is s .kaushik...send me conframtion msg... plsss dp fast any thing...