Reliance Jio Infocomm — money deducted from bank but reliance tells transaction failed

Address:	530016
Website:	google chrome

I have made transaction for rs.399/- from hdfc internet banking on date 4th nov"2018 to my jion no.[protected], from my mobile [protected], vide receipt no. Phdf [protected] billdkreliancejioinf ref no.[protected]. But the above said gateway tells that the transaction is failed. Where my money gone? Please let me know the reasons behind it and is my money secured in billdkreliancejioinf

Hence, i request refund of my amount of rs.399/- to my account.
Venugopal
[protected]
Visakhapatnam